Le client n'a pas laissé de commentaire.Latrice W. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Westfield
Pour nous contacter
Houston, TX 77073
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.david s. | Premières impressions
Great staff and place to store your important belongings with a very clean, well lit and secure storage facility. I highly recommend this place to everyone.Edward J. | Expérience générale
none noted at this timeCHARLENE W.
Le client n'a pas laissé de commentaire.Dustin W.
Le client n'a pas laissé de commentaire.ONEIDA R.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.TIMOTHY V.
Le client n'a pas laissé de commentaire.Jennie H.
Le client n'a pas laissé de commentaire.Darlene A.
The truck I rented had roaches inside and also the air didn't blow good from the vent on driver sideBRIAN W.
Le client n'a pas laissé de commentaire.Leander O.
Le client n'a pas laissé de commentaire.CAROLYN D.
When I pick up and return I had difficulties with the system. To me was no friendly and I had to call customer service to solve.ROBERT A.
Le client n'a pas laissé de commentaire.Sherry W. | Expérience générale
All was great. Everyone was easy to work with.KENNETH T.
Le client n'a pas laissé de commentaire.DONNELL E.
Rey nice customer service and very informative. Will definitely use this location again. MerciROBERTO M. | Expérience générale
The vehicle was clean don't get me wrong, but there where like 10 tires back there and I had to just stack them, and it took up a lot of space. I also paid for a dolly but it wasn't even back there and I didn't get a chance to go pick it up again since after I picked up the Uhaul, I had been working and moving at the same time. Also, for some reason when I picked up the Uhaul, they had sent me the wrong address and location so I was late because of that and I had to drive like 15 min to another place. Not so convenient when I'm in a rush but I'm just glad I managed to get everything done. Thank you so much!Isabel A.
Le client n'a pas laissé de commentaire.JONAS P.
Staff is always helpful, professional and personable. Merci.carlotta b. | Expérience générale
Le client n'a pas laissé de commentaire.DARLENE D.
Nice, professionalKEVIN F.
Le client n'a pas laissé de commentaire.Lynn B.
Le client n'a pas laissé de commentaire.Ruhan I.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Rita B. | Premières impressions
Excellent staff. The contract was highlighted and explained very thoroughly by the attendant. Car hauler was hooked up properly and documented.Robert R.
Le client n'a pas laissé de commentaire.JOSEPH B.
This location needs more faculty. I know it's U-HAUL, but it shouldn't be U-set up, U-make sure everything is safe, and U-do it yourself. This is a high safety risk and if this is my first time renting how am I suppose to know it's safe. This has happened at ALL uhauls I went to so I can create a reservation or pick up. 0/10 would not recommend. Also, here is where I switched equipment and in essence I was cheated out of 82$ and didn't receive any accommodations as a customer who is delayed by a cargo trailer is that made me feel unsafe. On top of this, I am now waiting hours for roadside assistance to fix windshield wipers when I am supposed to be well in Louisiana by now. Again, 0/10 would not recommend.ANTWAN W.
Excellent customer service.HAROLD G.
Awesome service!JOSEPH G.
Le client n'a pas laissé de commentaire.BOBBY JOE M.
They did not have the appliance dolly I reserved. They did not have furniture pads I reserved.Srikanth R.
The young man who received my trailer had me unhook at the cleaning area and stated he would clean and move to park it. He was checking air in tires as I drive off. Very personable! You should value his employment. When I returned a trailer the previous week the employee asked me to park it in a space and walked away.Brenda P.
Le client n'a pas laissé de commentaire.STEVEN L.
Le client n'a pas laissé de commentaire.Danielle B.
Fix the ratesJARVON-ISMORE S.
Great job!!!FREDA L.
Le client n'a pas laissé de commentaire.RANDALL S.
Le client n'a pas laissé de commentaire.Tonia H.
Stored my stuff here for over a year, it all came out in good condition except that there were a few roaches inside the unit when I left.Alec M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.ADAM T.
I have 3 storage units due to an unexpected move. They made me feel like a person, and was very friendly, help me do everything needed including 24 hour access due to my work schedule, and climate control. I love it there. Will definitely recommend and have. I have worked personally with each employee and they never disappoint me.Artisha R. | Premières impressions
Le client n'a pas laissé de commentaire.Edward S. | Expérience générale
I would definitely return if ever I need storage again. I really felt that my belongs were very secured. I would definitely recommend UHaul Storage to anyone.rachel a. | Expérience générale
great customer service.WILBER C.
This was not where I made my reservation. Where I made my reservation had no truck for me. I'm grateful I was able to get one from here, buti shouldn't have had to go there.JOHN C.
Le client n'a pas laissé de commentaire.Tasha H.
Je ne sais pasROBERT H.
Le client n'a pas laissé de commentaire.STEPHANIE A.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.HOLLY W.
The after hours return was bad I the website was c Glitched and would not let me take pic ......I tried ask the guy on the for for 20ins doing all I could to get it working. then next day mother in law had same issue different location, other than the site everything was greatRYAN ANDREW R.
Le client n'a pas laissé de commentaire.Leslie W.
Le client n'a pas laissé de commentaire.ABRAHAM R.
Le client n'a pas laissé de commentaire.JEFFERY P.
Le client n'a pas laissé de commentaire.BRENDA I J.
Le client n'a pas laissé de commentaire.Jonathan S.
Because the units are not self contained the smell of the facility is all over my stuff, which now smells bad.David H. | Expérience générale
I’m only writing this because I’m tired of getting an email every day asking to rate my experience and I want them to stop.Jade W. | Expérience générale
Le client n'a pas laissé de commentaire.AMANDA W. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly R.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.RAMIZ S.
You can what your customers put in reservations for..!FALAMA F.
Le client n'a pas laissé de commentaire.Teresa R.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.Javier M.
Le client n'a pas laissé de commentaire.CARLOS G.
Everyone was professional and nice, explained everything & was fast, a in and out process.Tarsha B.
Le client n'a pas laissé de commentaire.CRISELDA R.
The unit I reserved was not available when I arrived. After over an hr had passed I requested a different unit! They then said it was ok and issued me a different unit. I rent with U-Haul for my decorating business but receiving a vehicle after over an hr later made me late to my client. The cup holder was filthy. I'm not sure why I had to still pay full price die such poor service!!!YVONNE M.
Everything was excellentJERRY M.
Le client n'a pas laissé de commentaire.Benito H. | Expérience générale
Le client n'a pas laissé de commentaire.Eddie F.
First you app needs improvement. Second tour employees should know how to use the app. Service is extremely slow and seem under staffed. Told me where my truck was, which was not in a spot with a rent me sign on it. Had to ask someone to help me. Gave me the keys and that was it. Truck was semi clean, not wiped down or sanitized, found previous renters sunglasses left behind. Have rented with U-Haul for years, worst location I've been to.JENNIFER S.
Location appears to have a large variety of different size trailers. Staff is very friendly and helpful. Great experience!JOHN T.
Check in and out with because of good customer supportCharlene M.
Great service! Zach was a great help! See y'all next time I need to move something!FRANKIE W.
Le client n'a pas laissé de commentaire.robert D.
Nice Scam. I haven't used any U-Haul. Charge my bank for anything and I will hunt you down.ASHLEY P.
Le client n'a pas laissé de commentaire.kenny D.
Le client n'a pas laissé de commentaire.Lanitra A. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce S.
Le client n'a pas laissé de commentaire.JESUS C.
The agent had an attitude and the process was anything but enjoyable. It was 8:00 in the morning when we attempted to get the truck via mobile app. Once that didn't work, another agent took over and said by the way, you need a third person that we can contact in case you don't return the truck. Hello! Why didn't the website tell us that during our reservation process? Like WHO is going to answer an 800 number at 8:00 on a Saturday? Nobody, that's who. So, as expected, my sister did not answer the call from UHaul, so I had to call her and say please answer. She didn't answer my call either until awhile later. This is the most ridiculous reservation system on the planet. Frankly, I've never had a good experience at ANY UHaul store. This was the worst ever.STANLEY S.
When I closed out my storage unit, I received a call from one of your associates telling me that I had cut my lock off of the unit. I stayed that he was wrong in his assumption and asked why would I do that. His response was, they do it all of the time. At thAt point I lost it! The nerve of him to accuse me of something that I hadn't done. When I got a break from my work, I drove back over to your facility to explain to him that he shouldn't ever accuse someone of wrongdoing if you don't have the backing of solid evidence. I told lock with me to show him that it hadn't been cut off. I don't appreciate him saying that an told him that my phone records every conversation that I have because it's my work phone. He defamed my character and I don't appreciate it!ROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH Q.
Le client n'a pas laissé de commentaire.TONY P.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.DAVID RUIZ G.
Le client n'a pas laissé de commentaire.Aqil S. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA A.
Le client n'a pas laissé de commentaire.Stephanie W. | Expérience générale
1. The "pre-reservation" is false. I provided information and the counterman had to re-enter all data, including pictures of ID. 2. The pre-reservation does not say anything about other contact info. On a sunny Saturday, my other contacts are busy and did not phone calls from counterman with stranger phone calls (even (or especially!) UHaul = spam phone calls). The pre-reservation could have asked for contact info before. OR BETTER-- don't bother family, friends, business supervisors, and neighbors unrelated to my rental contract. 3. The call for secondary contact is nonsense, of course. I use AirBNB often and not even they require condescending secondary contact phone calls. I can live in another person's HOUSE without those annoying phone calls. 4. The countermen interrupted me. One was talking with me, I asked a question, a secondary (overweight unshaven white man eating at the counter) man interrupted my question. NEVER interrupt a customer. Grow up and learn how people have civil conversations. NEVER interrupt the customer. I actually had rented a truck at the same location about two years ago and the counter experience and it was negative, throughout. I had hoped that this recent encounter would have been more positive and used the pre-reservation ... which was totally ignored and useless. I will never use UHaul again. Fortunately, we have several alternative services for such rentals. I will use those alternatives for all usage. I'll be sure that I copy all this information in multiple social platforms such as Yelp and Google Map.Bruce M.
Le client n'a pas laissé de commentaire.Melissa B. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Warren M.
Le client n'a pas laissé de commentaire.DONNA S.
Le client n'a pas laissé de commentaire.nina a. | Expérience générale
Le client n'a pas laissé de commentaire.Hubert P. | Expérience générale
My only concern was that he asked me for the number to my job to verify employment. That question wasn't asked to the 3 people in front of me.Marcus H.
Le client n'a pas laissé de commentaire.JOSE C.
My first experience with uhaul and I couldn't be happier. The prices were great and the counter employee was friendly amazing.Isaias G.
Le client n'a pas laissé de commentaire.TAMARA M.
Le client n'a pas laissé de commentaire.SHARON A.
Le client n'a pas laissé de commentaire.Richard H. | Expérience générale
Le client n'a pas laissé de commentaire.Warren M.
Thank you very muchJOEL C.
Le client n'a pas laissé de commentaire.Travis G. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY P.
When I went to drop off the truck they â€œkey drop boxâ€ was not by the front door. I could not find it. I did not want to just leave the key and it get stolen so I took it home with me for the night. I was told to drop the truck off by 9. I had dropped off the night before because I was finished. I came before 9 to drop the key off and the employee was so rude to me. He snatched the keys out of my hand. And when I told him that I couldn't find the dropbox he very aggressively ran to the garage door and put the garage door down and started yelling and pointing at the key slot saying it's right there it's right there. I didn't even have to have the truck back until nine and I have the truck and keys there by 8:50. No paying customer should ever be treated like that. And I work in the customer service industry.ALYSSA R.
Employees was great just waiting for me to walk to the door to greet me with a friendly smileCORA T.
This was one of the worst experiences I've ever had. I booked at a specific location and was not contacted to confirm that the location was switched. I was sent to another location and told that they were open and they were not. I couldn't get in touch with anyone so I went back to the first location and they were so kind to help me get in touch with someone and was finally sent to a location that had the truck available.Raneisha F.
Excellent customer serviceCOY D.
Le client n'a pas laissé de commentaire.mark A.
Le client n'a pas laissé de commentaire.MAKESHA R.
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.nina a. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa B. | Premières impressions
everything was excellent they have friendly and very efficient staffJOSE A.
Le client n'a pas laissé de commentaire.Paul G. | Expérience générale
Le client n'a pas laissé de commentaire.Erica R. | Premières impressions
The staff was helpful and friendly. Overall an excellent experience.Joan H. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy H. | Expérience générale
Le client n'a pas laissé de commentaire.Pauline M. | Expérience générale
Thanks so much for working with me when I was late on my payments although I had to pay late fees no one mess with my things! I appreciate your patience.loria e. | Expérience générale
Keep up the good workDorothy D. | Premières impressions
Was very nice took care of me and the experience was smooth.MICHAEL P. | Premières impressions
Le client n'a pas laissé de commentaire.WESLEY C. | Expérience générale
Le client n'a pas laissé de commentaire.Mark T. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE R. | Expérience générale
I called and told the office staff I was moving out and they told me I would not be charged and I was the day I moved out and they would not give me my money back. I don't appreciate it and it's poor communication and customer service. I would like my money back because it's not fair that uhaul had poor communication!!!!!!!!christy m. | Expérience générale
Simply Professional in all aspects!Robert E. | Expérience générale
Le client n'a pas laissé de commentaire.Travis G. | Premières impressions
I've always seen this facility and have rented trucks from them in the past so when I went to get a storage unit originally reserved with a different facility I went there by mistake but it was a good mistake as I feel I got a better deal.. The staff was very friendly and knowledgeable..I also like the fact that this facility has an alarm on each individual unit. Thank you U-haul for a wonderful experienceAnnette H. | Premières impressions
The employees were friendly and courteous. It was such a long walk to my storage unit that I pulled a muscle in one of my legs. It would have been nice to have a motorized cart for the elderly. Seniors should be offered priority on easy acsess units..... Other than that, excellent service.Johnny F. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA A. | Premières impressions
I stored my things from 2016-2020 the increase every few months for "pest control" was ridiculous especially when I cleaned out my initial unit 219 and saw several dead mice. Some had eaten through some of my belongings. Then I moved to a smaller unit 226 because I only had a few things to store and after only being in that unit a month you charge an increase for "pest control" . Thank fully I no longer need your services because you definitely price gauge and don't deliver. My initial unit 219 was also broken into in 2017 but I was being upcharged for "security" and maintenance of the lighting and pest. What a jokeTIFFANY W. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita M. | Expérience générale
General manager Dennis Cain was so very helpful and made my experience smooth and quick.greta f. | Premières impressions
Le client n'a pas laissé de commentaire.RHONDA O. | Premières impressions
Le client n'a pas laissé de commentaire.RHONDA O. | Expérience générale
Best U-Haul I've ever been to. Best customer service and facility.Anthony T. | Expérience générale
Le client n'a pas laissé de commentaire.cindy v. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD T. | Premières impressions
Le client n'a pas laissé de commentaire.leah h. | Expérience générale
Move out request was on 08-10-20. Was charged for 08-13-20 thru 09-13-20 when in fact my request for move out was before this. Got emails for late notice. When I called to see what what was going on still not clear. Walked in and another lock was on the storage that wasn't mine I apparently got charged for. Had to talk to someone again. And 17 days later finally clear.Triniche F. | Expérience générale
All staff members,on the phone and in person has been very nice.evelyn b. | Premières impressions
Le client n'a pas laissé de commentaire.david k. | Premières impressions
Le client n'a pas laissé de commentaire.Charles K. | Expérience générale
Patient and understanding staff and management team. With everything going on in the world today, it's good to see people still have, use and practice humanity.leah h. | Premières impressions
I've been using this location off and on for over 10 yrs, as well as my family, even before the mgr. Leticia came on board. I have only had great experiences.Leah H. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria G. | Expérience générale
Le client n'a pas laissé de commentaire.enrique a. | Expérience générale
Yall need a gate for the amount of rent people pay to store their belongings here. Your units are way overpriced. I got 2 storage rooms somewhere else for less than half of the one 1 had here.deborah h. | Expérience générale
There were rats and pest in the storage. The staff always seemed angry all the time. I would not go bk to uhaul in my lifeprincella w. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFERY W. | Expérience générale
Le client n'a pas laissé de commentaire.shandra h. | Expérience générale
I appreciated the most of the 7 years was the fact that U-Haul worked with me and not against me. I didn't lose anything. Everything was where I remembered.DEON D. | Expérience générale
Le client n'a pas laissé de commentaire.Maria A. | Expérience générale
Le client n'a pas laissé de commentaire.enrique a. | Premières impressions
Had been there since 2016 it was just time to downsize. Great associates ease of the web site all equals a A++. Thank you, Harold WilliamsHAROLD W. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
This is my 3rd year using this location and I've never experienced any problems. Excellent facility and service as well.KERTRINA H. | Expérience générale
This is the second time that I've had my stuff in storage there I go there because of the great customer service and I feel secure when I'm there everything is well lit the people are wonderful especially Leticia and when Christina was there also I recommend this towards to everyone the people there are great management is the bestBrenda G. | Expérience générale
Employees friendly and very helpful. Manger Leticia very friendly and she explain and ask if we needed anything else. Love service thereleticia t. | Expérience générale
I had a great experienceConnie G. | Expérience générale
Thank you so much for your kind patience with 2 very tired senior citizens yesterday! We sincerely appreciate you!Margaret D. | Premières impressions
The 10x14 unit we reserved online was no longer available when we arrived on schedule to sign the contract. We had to rent a 10x10 and will now need 2 units to fit our needs. Bad business practice!Tsegbemi E. | Premières impressions
Your representative was friendly, helpful and efficientCharles K. | Premières impressions
The staff was so friendly, helpful, and patient with me and I really appreciate that.Jacqulyn s. | Premières impressions
I love this Uhaul location everytime I rent a truck or get a storage the ppl are so nice and they do what they can to help you thanks to the team that was there on Dec 14,2019 y'all did a good job 👍keisha p. | Premières impressions
The only suggestion I have is to include an upright dolly for customer use along with your flat dolly's. Some items too heavy to lift up from the floor when you have no upper-body strength.Linda D. | Expérience générale
All good no problemLebruce P. | Expérience générale
ABETH W. | Expérience générale
This is the 1st time a storage says 1st month rent is free that I have used and it actually was Then the customer service they go above and beyond.Artisha N. | Expérience générale
Great customer service ...Regina M. | Premières impressions
Thank you guys for keeping my belongings safe. Thank you for your kindness and generosity! Will recommend to anyone..Shiquesia M. | Expérience générale
Best location to deal withYvonne T. | Expérience générale
The management staff is very unprofessional I would never recommend anyone to this location and probably not this company after my experience with them.quin c. | Expérience générale
great exprence with ChristinaRuby D. | Premières impressions
The two young ladies at the 1960 location and the at 45 north location where excellent in there customer service presentation , they represent the company well, thanks ladyCraig H. | Premières impressions
Keep up the Great Work!jazzy b. | Expérience générale
The woman who assisted me was very kind and addressed all my concerns.Brenda J. | Premières impressions
If ever in need of storage. This location will be my only choiceCAROL B. | Expérience générale
Friendly environmentannie v. | Premières impressions
I've rented here before and I have always had a good experience! I will continue to use this facility as long as I'm live in near it!Dari H. | Premières impressions
Website says storage access hours are 5am - 10pm but when I arrived there at 530am and could not get inBeverly D. | Expérience générale
There doesn't seem to be enough staff to handle All the activity causing lines of people to wait. The staff are working consistently but cannot be in two places at one time. Waits were not long bulori m. | Expérience générale
Excellent service à la clientèlePeggy W. | Premières impressions
Good service,Very clean locationStephen G. | Premières impressions
Very pleasantfrancis c. | Premières impressions
They were able to help with all of our concerns and issues. They are very nice at this location! Thank you for everything.summer F. | Premières impressions
..jose g. | Expérience générale
The customer service was great Letecia always does and excellent job to satisfy everyone. I never had a bad experience with this location since Letecia has been here. I just got a bad running truck.Tracy D. | Expérience générale
They was very helpfulJasmine b. | Premières impressions
The facility was always clean, SOME staff was really polite while SOME didn't care. Need to wrk on communications and consistency with information to customers. Alot of hidden fees.evonne c. | Expérience générale
Great ExperienceYolanda H. | Expérience générale
Everyone has been helpful and courteous. Very clean.Maria T. | Premières impressions
I'm SO DISAPPOINTED AND I FEEL DISRESPECTED. THEY CHARGED ME FOR THIER MISTAKE.micheal s. | Premières impressions
Your employees were very courteous and helpful. They went out of their way to make my visit as pleasant as possible. I was and am very impressed with them.sharon s. | Premières impressions
They were very kind & accommodating after our long move. Customer service was over the top! Thank you Victor & staff for your southern hospitality.Sandra W. | Premières impressions
BienLuis R. | Premières impressions
Entrance door broken, which made it a fiasco trying to access our unit with our card. We were highly satisfied with the business until this visit. Moved from the area was the reason for closing unit.WILLARD A. | Expérience générale
The lady that rented my Uhaul was wonderful I really thank her for all she did nothing but smiles sincerely Carolyn davisCArolyn D. | Premières impressions
Reservation process smooth and unit very clean.KERTRINA H. | Premières impressions
Second time using this facility. Both times have been great. Highly recommend them to anyone needing storage space.Roger A. | Expérience générale
I got great, fast and friendly service. Thanks U- haul.ashli f. | Expérience générale
My storage was broken into staff was no helpTyra G. | Expérience générale
Long lines and rude staff. My storage had a water leak and no one cared!ASHLEY V. | Expérience générale
My free month of storage was not on file when I moved from Kentucky to Texas. This is not the facilities fault but the person that did my reservations. Very disappointing.william w. | Expérience générale
Beautiful facility. I will rent from U haul again. Thanks so much. I really appreciate all of your help.JOHN L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!