Évaluations des clients U-Haul Moving & Storage of Westland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westland

Cote générale :

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Josh B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony A.
Évaluation :

Other than the alignment being off in the truck, which isn't even a complaint compared to others I've driven, I couldn't be happier with my experience. Hands down the best customer service of any u haul I have been too and I will be returning frequently for this Current move and future jobs! Keep it up!!

Michele H. | Expérience générale |
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The staff is amazing and very helpful. The units are clean and I love that they’re inside so you can go through them even in the winter.

JOHN PAUL M.
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Le client n'a pas laissé de commentaire.

MICHAEL AUNDREA J.
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Respond back to your customers when they have an issue/complaint.

PRINCETTA MARIE H.
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Le client n'a pas laissé de commentaire.

RYAN WESTLEY P.
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Le client n'a pas laissé de commentaire.

VALERIA ELAINE B.
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The building was clean, and the staff was very nice, friendly and helpful. You guys were a 10.

Benjamin U.
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Poor customer service. Truck TPMS light was on, had obviously not been inspected recently.

Roger K.
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Just need more help

Mark B.
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Le client n'a pas laissé de commentaire.

KAREN LYNETTE C.
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The girls in the office were wondering and very helpful.

Brian B.
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Staff was friendly but the entire staff does not follow CDC guidelines and wear a mask inside the building. Apparently U-Haul does not believe in keeping their customers safe. I expected more from U-Haul.

Michael d. | Premières impressions |
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Love the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .

Patricia H.
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Your phone service is horrible leaving me several times I had to wait on hold for over 15 min & once 20 minute...that is totally wrong to do that to your customer

Colleen H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TERRY ALLEN B.
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I

ROSE MARIE H.
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The front woman at the front desk was very good trying to keep it moving. She was the only one checking in customers for rentals and she was the one that would have to go outside and get the customer set up on their rental while at least 6 customers waited for her to get back. She thanked us for our patients but with the pandemic in this world there should of been a desire to have someone helping at the front desk to keep the customers low as checking in. Once I was able to get my truck she directed me to the area it was parked and apologized she wasn't able to go over the truck with me. She was amazing and pleasant but shame on the management to allow her to be by herself at 9 am pickups. I was there at 9:15 and didn't get waited on till 10

KIMBERLY ANN K.
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Le client n'a pas laissé de commentaire.

Endri L.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Brandon S.
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Le client n'a pas laissé de commentaire.

ADRIENNEMARIE D.
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Le client n'a pas laissé de commentaire.

SCOTT MICHAEL S.
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Le client n'a pas laissé de commentaire.

Adrienne D. | Expérience générale |
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Staff was always courteous and accommodating. Fast and easy service.

JOHN SCOTT G.
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It was a smooth rental No issues or complaints. Staff were very friendly and talked to you like a friend would . Not authoritative but thorough with expectations and procedures. Great experience! Thank you

Michael P.
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Le client n'a pas laissé de commentaire.

LENG L.
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Le client n'a pas laissé de commentaire.

Selena C.
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Le client n'a pas laissé de commentaire.

WAYDECOLLIN E.
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Receptionist wasn't very friendly that was the only downfall

LUCILLA B.
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Le client n'a pas laissé de commentaire.

ANDREWPHILIP M.
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Great customer service!

Andy P.
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Le client n'a pas laissé de commentaire.

DANIEL ROBERT P.
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Le client n'a pas laissé de commentaire.

Freda F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MILDRED M.
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team very courteous and friendly

Roberto S.
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Needed the truck rental for extra day. I called to let them know. I was treated like I was a thief. I was charged for an entire second day but had to have truck back by 12pm. This was some of the worst customer service that I have experienced. Feel free to contact me 734-674-1962

Marlene L.
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Le client n'a pas laissé de commentaire.

VALDENE M.
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Le client n'a pas laissé de commentaire.

Mark C.
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I made sure to make the personnel at this location aware of my dissatisfaction with the uncomfortable ride of the truck.

Valerie O.
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Le client n'a pas laissé de commentaire.

MARK RINALDO S.
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First you can start by not punishing all your customers based on what someone else has, also the customer should not be penalized on trucks that has been promised out, when I got back the truck I asked for was still on the lot and yet you made me paided extra for a different size truck instead of working with me on the price I need to make 3 more trip to the local Lowe's for materials but I will no longer use your company

JOHN HAROLD D.
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I had no issues at all. It all worked out well

STEVEN JAN S.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

JOSEPH WARD B.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Nick A.
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Le client n'a pas laissé de commentaire.

YOLANDA MICHELLE E.
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Everything was clean and organized. Customer service was good as well.

LAUREL ANNE-ELIZ B.
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Le client n'a pas laissé de commentaire.

Tony christopher P.
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Le client n'a pas laissé de commentaire.

ANDREW JOHN P.
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Return process was incredibly long. UHaul team members were not working with any sense of urgency. While waiting to return my equipment, I was passed in line by multiple customers and ignored by staff. “We appreciate your patience” doesn't make up for the 20+ minutes I waited to return my rental.

Jessica M.
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The manager was excellent and worked extra hard to get me what I needed. I highly recommend this location to anyone moving in the area.

MARCIA JEAN B.
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Le client n'a pas laissé de commentaire.

SCOTTJEROME M.
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Le client n'a pas laissé de commentaire.

SHANICE LANEE T.
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Great customer service!!!

TERRY LEE M.
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Le client n'a pas laissé de commentaire.

Vickrant G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JANICE A S.
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Le client n'a pas laissé de commentaire.

GEORGELEONARD P.
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Le client n'a pas laissé de commentaire.

Glenn W.
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Le client n'a pas laissé de commentaire.

Adrienne D. | Premières impressions |
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Staff was very nice and accommodating.

Jasmine K.
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Le client n'a pas laissé de commentaire.

Scotty J.
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Le client n'a pas laissé de commentaire.

Maisam S.
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Le client n'a pas laissé de commentaire.

THOMAS FRANCIS P.
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Customer service was excellent. Trailer was dirty and required cleaning before I put any of my family belongings into it. Dirt, gravel, grass clippings, animal hair. etc. , were present inside trailer. I spent at least an hour at home before I put anything into it. Trailer should have cleaned before I picked it up. Regards. Long time u-haul customer.

DAVID EUGENE K.
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Engage the customers. Find out what they are moving. Should have moved me to a larger truck

KENTHOSANG Y.
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Very helpful and efficient.

Brandon K.
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Le client n'a pas laissé de commentaire.

Stacyrenea W.
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Best customer service! I love these ladies here, they're always helpful, nice, knowledgeable about their job and great personalities! I'm always in a better mood when I leave. Which is much appreciated 😊

John W.
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Nothing... The customer service was outstanding!!

DEREKSAMUEL D.
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Le client n'a pas laissé de commentaire.

Travis D.
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Le client n'a pas laissé de commentaire.

ALAN WILLIAM S.
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Le client n'a pas laissé de commentaire.

Donald C.
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My reservation email confirmation listed the wrong address. I was then told to go to another address which was incorrect too. A lot of running around and hassle. My rental was not even ready for me once I finally arrived anyway... huge hassle, and a lot of unexpected costs...

Moussa S.
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Le client n'a pas laissé de commentaire.

BRIAN DUANE G.
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10 ft. Truck had bad shimmy in front end at certain speeds. Cab was dirty with cigar ashes.

Alba T.
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Le client n'a pas laissé de commentaire.

TISHIA R. | Premières impressions |
Évaluation :

Thank You for making my move in experience so easy.

MARK RINALDO S.
Évaluation :

Nothing that I can think of

MELANIE ANN E. | Premières impressions |
Évaluation :

Went to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!

Bobby C.
Évaluation :

The vehicle was very jerky... needs wheel alignment.

ADRIAN M.
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Le client n'a pas laissé de commentaire.

Saurabh V.
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I booked my rental at Parkmemto location first but there was no one in office to give me keys to truck. I wasted 1 hour of my time to get that resolved and then got booked at Wayne location by Scheduling department. It was a bad experience overall. But lady at Wayne location was really good and polite.

CHERYL B.
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Le client n'a pas laissé de commentaire.

Thomasedward K.
Évaluation :

Tried to rent near home in Canton and America Budget totally messed up the order badly never go there again

KEVIN PAUL A.
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Le client n'a pas laissé de commentaire.

TERRI LYNN P.
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It was very fast checking in and out, all associates are very friendly.

AYANA M.
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Excellent service from Nevada to Michigan

Asif Z.
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Le client n'a pas laissé de commentaire.

BRIAN WILLIAM S.
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This location has friendly people, Clean trucks, This is how All locations should be

SARAHANN M.
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An awesome staff everyone was really friendly and very helpful.

BRIAN DAVID T.
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Le client n'a pas laissé de commentaire.

Catherine P.
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Keep doing what you're doing! Truck was clean, easy to drive and both employees i encountered were exceptionally friendly and helpful. Thank you!

GOMRIYA MOHAMED- A.
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The truck that I rented was making a clinking noise while accelerating and the side mirrors wouldn't adjust so I could see best while driving and last thing is I rented an appliance dolly, would have been nice to have a simple strap inside of the truck for it, Other than that, customer service was fantastic, Good job U-HALL, Thank you for letting me voice my opinion.

THOMAS BRIAN R.
Évaluation :

U-Haul is the best option for nearly all of my rental needs. When it's a truck or trailer U-Haul is where I go.

Briana Z. | Expérience générale |
Évaluation :

I reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.

Timothy C.
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Le client n'a pas laissé de commentaire.

BRIAN N.
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Le client n'a pas laissé de commentaire.

Geraldine C.
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Le client n'a pas laissé de commentaire.

DOUGLAS S.
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Upgrade your computer network to alleviate continual problems and lengthy waits nationwide!

Theresa F.
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Greeted with a smile, truck ready and cleaned, turn in quick and efficient. Would recommend to others.

RONALD MICHAEL F.
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Thre new Westland location is top notch and very clean. Fast pickup and fast dropoff. Staff is super friendly and knowledgeable. Selection and availability of trailers, trucks, and supplies is abundant and best of all very affordable. I used their web site to check trailer availability and price and it was easy and quick so I didn't waste my time (or gas) on the phone or driving around looking for the best fit for my moving job.

Craig B.
Évaluation :

The trailer was dirty inside when I picked it up. The appliance hand truck I rented had a bolt embedded in the wheel that would have damaged the wood floor if I hadn't protected the floor. I couldn't remove the bolt as it was firmly stuck in the rubber of the wheel, but I shouldn't have had to try.

LEONARD K L.
Évaluation :

The truck I was given has major transmission issues. I informed someone at uhaul of that and his response was that was how the truck is supposed to drive. The vehicle slams in to gear and shakes the entire truck. I work at a dealership in service and deal with Ford Trucks every day. And I know this is not normal.

Harry P.
Évaluation :

I really enjoyed my U-Haul experience! I had a unique situation where I had to keep extending my truck rental while trying to find a place to live. All of the representatives were cooperative and willing to help me during my uncertain situation. Thank you so much! I also like the self check-in. It was very thorough and allowed me to turn the truck in overnight without having to get up early in the morning to do it in person.

John K.
Évaluation :

Nothing I can think of at this point.

Stacy W. | Expérience générale |
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I love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!

Chadrobert S.
Évaluation :

Speed up the check out time spent almost an hour when there was just 2 people ahead of me in line . All so the truck I rented had some serious front steering problems loose parts truck was all over the road scary to drive at highway speeds .light in side rear box did not work . All so the transmission didn't shift till 4000 rpms causeing me to use alot more gas than I should have .

CATHERINEYVONNE W.
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Le client n'a pas laissé de commentaire.

Anne V.
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Le client n'a pas laissé de commentaire.

Dan K. | Expérience générale |
Évaluation :

Paige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!

Brian D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

reina s. | Expérience générale |
Évaluation :

The staff at the Westland lactation are friendly and customer service orientated.

Leslie V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew G. | Premières impressions |
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Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.

sumaia s. | Expérience générale |
Évaluation :

Lawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladies

Emilyann M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

dana r. | Expérience générale |
Évaluation :

Page made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!

DAVID AMOS J. | Expérience générale |
Évaluation :

Chris Cruz is a credit to the business...I did recommend the facility to customers of mine as l'm a Realtor., unfortunately their storage pod was infested with roachs...! 😕

Onesima R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

lakisha p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George E. | Premières impressions |
Évaluation :

no circle locks on hand

Kimberly H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Greg J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Pete M. | Expérience générale |
Évaluation :

I have to say that Ms Peete was absolutely the best representative I have ever dealt with at Uhaul. She was very helpful, and even with a mask on during these times, you could tell she was smiling. She was such a pleasure to work with, and made everything seem less for us.

Onesima R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DAVID AMOS J. | Premières impressions |
Évaluation :

Ashley Long ,Tucker, Chris and the rest of the staff are outstanding..!

John K. | Premières impressions |
Évaluation :

Ordered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn’t adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they’d substitute a smaller unit.

David F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

dannyelle s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Vaneshia w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Curtis B. | Premières impressions |
Évaluation :

Excellent help an service Ashley long general manager, Chris Cruz,Alisha were all very very professional an helpful with all my needs.This Westland uhaul center is the best , compared to the Fayettevi

Non reviews have been submitted for this location.

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