Le client n'a pas laissé de commentaire.Keith T.
Customer Reviews for U-Haul Moving & Storage of Westland
Pour nous contacter
Westland, MI 48186
(Corner of Cherry Hill)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Our rental was two hours late, putting everything behind for the day. When we arrived to rent our truck, they realized it was not there. She then called someone to tell them that they were supposed to be back at 10:30 which was 3 hours prior. We were turned away and had to come back. I just felt like someone should've been on top of that already. The people at the front who work here are just not very friendly. I understand that customers can be difficult and rude but you have to try your best to keep it together for the other customers and not take it out on them. I went after the fact days later to purchase tape and was standing at the front for almost 4 minutes without even being acknowledged. I asked if I could purchase the tape because no one was saying anything to me. I know the person was helping another guest, however they lack people skills at this location. She rudely said "I am checking in a truck right now." Being in customer service for over 10 years myself, I've seen it all. A simple hello can go a long way. This facility is nice and clean and the trucks are nice but the 2 women who are considered owners should seek training for dealing with the public. There is a 3rd owner who wears glasses and she was fine to deal with.Victoria M.
The person that waiting on me was so helpful. Even though she was very busy, she treated us with top notch customer care. MerciGil W.
Very well kept and excellent condition.Denise Y.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Luke P.
Le client n'a pas laissé de commentaire.michelle M.
Assure you have their reserved and checked in rental. As well as not loan out defective equipment.Jalen B.
Le client n'a pas laissé de commentaire.AMY JEAN H. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.Mohammed A.
Everything was great. No problemsIOLA S. | Premières impressions
Le client n'a pas laissé de commentaire.Juliet F.
Location and services met my needs for short-term storage. Would use this facility again!Vanessa P. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS D.
I have used this location several times; always with positive results and service.Dean R.
Le client n'a pas laissé de commentaire.Chaondra W.
Y'all are great and very PleasantLASHAWNE E.
Overall my experience with Uhaul was significantly lower than average. I booked a pick up at 10:30 am and when I showed to pick it up my order wasn't assigned and therefore wasn't ready for pick up . Center was closed although UHAUL's internal system showed it opens at 9:30. After 50 mins of wait and working with UHUAL customer service team, we changed the pick up location. On one had I'm glad you were able to help and still get me the rental I needed but after wasting nearly 75 mins of my time.Nitin G.
Le client n'a pas laissé de commentaire.Christine M.
Get another register so that check out can happen faster.Valentina W.
Le client n'a pas laissé de commentaire.Carolyn J. | Expérience générale
Le client n'a pas laissé de commentaire.TONY MAURICE R.
,,DARYL EUGENE W.
Le client n'a pas laissé de commentaire.Ruth E.
Le client n'a pas laissé de commentaire.Mia G.
So far, I am very satisfied with the services offered at this location! Thank you very much!Jose-Loureus P. | Online Move In
I thank you for all you did for me thank you. thank you. thank youLillian B. | Expérience générale
I instantly felt violated and that my personal safety is at-risk from the actions and statements made during the initial rental encounter and have strong reason to believe my rights to privacy were violated. I rendered the same valid form of government issued identification that indicates my us military affiliation in the past 4 years between storage unit and numerous truck rentals. As I was initiating the rental contract inside the Westland rental location; a middle-older aged female of what appeared to be European decent lifted what appeared to be her personal cellphone and demanded she take a photo of me without my permission. When I inquired why she was taking pictures of me, she failed to confirm if it was her personal equipment, company policy, practices, or her own means to verify my identity if, â€œI don't return the rental.â€ Again, I referenced my long history with uhual inclusive of a one-way multi-state move, being military, and that her statements grossly mischaracterized my history as a long-term uhual customer. When I encountered an issue utilizing the self-guided options, I contacted customer service and requested an extension of the rental contract. I would wait on hold for hours and eventually spoke with two representatives who would provide me with the numbers to contact someone to assist in a contract extension. Over 6 hours on hold, failed automated call backs, and unusable weblinks; I contacted a person in management would has yet to return my call. Despite my request to simply extend my rental return due to a personal emergency a uhual employee or the likes of took it upon herself to leave the following remarks as a voicemail message on my voicemail. â€œHello this is Susan calling from uhaul calling to let you know that you are late you're supposed to return it on the first right now they are calling the cops and will be putting a felony arrest warrant out for you if you need to bring your truck back as soon as possible thank you bye-byeâ€¦â€Althea P.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Patricia P.
Le client n'a pas laissé de commentaire.David O.
Le client n'a pas laissé de commentaire.Ahmad A.
Le client n'a pas laissé de commentaire.Pam B.
Le client n'a pas laissé de commentaire.Michelle P.
Le client n'a pas laissé de commentaire.PAMELA T.
Le client n'a pas laissé de commentaire.Erwin W.
Nothing this is the best location to rentJose A.
Paige West called and was very disrespectful and threatening to my daughter about a missing key. The whole time the key was in the lock box. I almost felt like the company was Paige will haul it for you instead of Uhaul. Paige needs a few more customer care classes! I understand they could not find the key. I just couldn't understand why Paige was ready to actually fight for a key that was on property!Yvette Q.
Please add usb charge port for charging phone.Matthew V.
Perfect experience at this location working with the site manger as she had me in and out quickly with no hassles.Dean R.
It took 15 minutes for the staff to know I was there, than I tried to ask questions and could not get answers.Louis M.
Have more people working behind the counter.Terrance H.
I have a complaint about my reservation and not this location. I reserved a truck AND trailer at a location close to my house. You guys called me up and told me that I had to go to a different far away location for my truck and yet another far away location for my trailer. The day of pickup was a lot of driving and stress.Kristian O.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.Arvin P.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Drew B.
We walked in without a reservation, plenty of units in the parking lot. The woman said nothing was available after waiting in line for a half hour. We went to the car visibly upset since we started moving furniture already. So we decided to make a reservation online to make sure the unit was available, if it had to be the next day then we would deal with it. We go on the website and it says the unit we need can be picked up in 10 minutes at the location we were just turned away from. We were confused, the woman just told us they had nothing? We go ahead and make the reservation just to see what would happen. We walk in with our reservation and she processes it and we get our unit. Obviously there were units available, no idea why the reservation needs to be made online for her to be honest about having available units. Not good customer service. Literally used the trailer for 2 hours. No idea why she had to send us away empty handed the first time for us to turn right around and get something. Obviously there is some sort of computer knowledge she's lacking or she just didn't want to put our information in. Very annoying and makes us not want to return to that location.Christian H.
Le client n'a pas laissé de commentaire.DARRYL J.
Le client n'a pas laissé de commentaire.Valerie L.
I've been to a lot of Uhaul locations... this is by far the best!Greg M.
Le client n'a pas laissé de commentaire.Stephen F.
Le client n'a pas laissé de commentaire.Ron K.
Le client n'a pas laissé de commentaire.KIMBERLY ROSE J.
Le client n'a pas laissé de commentaire.James O.
Again, the staff of the Westland location went above and beyond. My reservation was cancelled at another location without notice, which was selected for me by U-Haul reservations based on available equipment. I drove to the Westland location, which is my preferred location, and they were able to put a rental together that fit my needs.Paul M.
Short staffed like most business. Still friendly and knowledgeable.Gary E.
Le client n'a pas laissé de commentaire.Tanya T.
Le client n'a pas laissé de commentaire.Roberta Z.
Le client n'a pas laissé de commentaire.Tiffany S.
My experience was great and the customer service was great as well!stacey W.
Never received a discount on my rental when my gas tank was a little over half way filled and had to put 30 in the tank instead of the 15 I used. Would never recommend this location to anyone. Pour Managment and follow up with I will give you a discount when I shut the truck off and went to show him the gas gage before I even left.Aaron J.
Le client n'a pas laissé de commentaire.kay W.
Le client n'a pas laissé de commentaire.james T.
The self checkin website did not work for me when I got to the â€œis the trailer cleanâ€ section. It would not let me proceed after uploading the photo. I tried several times and gave up and left the trailer without checking it in. It appears the staff checked it in this morning with no extra fees or charges.WILLIAM S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.james M.
Le client n'a pas laissé de commentaire.Matthew K.
Everything was great and Paige and Vinny were very friendly and helpful, although they do deserve to have more help there during busy times. They were swamped and I felt really bad for them.Elizabeth M.
Le client n'a pas laissé de commentaire.Kaitlin K.
Good placeJOSHUA ALAN H.
Staff professional n friendlyThomas C.
Good job!Terry M.
Absolutely stunning customer service, incredibly kind and needed me with all questions I had. Helped me with only a few minutes left before they closed, and just went up and beyond to make sure I had what I needed all with great attitudes. Would recommend to everyoneDouglas R.
Le client n'a pas laissé de commentaire.Darlene H.
Maybe have a quick pass line or something for people that do all their information online. I had to wait a half hour for my stuff just to immediately be good to go once I checked in. I did the online stuff to be faster. Not take as long as everyone else. Other then that, great experience. Not the employees fault. Just not enough people to help fast enough.James B.
Le client n'a pas laissé de commentaire.Mohammad Q.
Le client n'a pas laissé de commentaire.Brandy Y.
Prudent for U-Haul to have gas filled up before renting truck out to customers to avoid ripping customers off for non working gas guage. Manager fixated on policy of non refund without consideration to the plight of the customer and the circumstances. Shame on the manger for not disputing the gas tank was full. To avoid this, future rentals must have gas fill up full. U-Haul will not file for bankruptcy for refunding my money. Very disappointed.Kwadwo O.
My drop off experience on 5/6/22 was good and I was impressed with the size and quality of the location. However, my wife's pick up experience on 5/5/22 was not nearly as good. She said the person taking care of her was quite rude. Unfortunately, I do not have a name to give you, but it should be in the pickup details.Ted C.
Le client n'a pas laissé de commentaire.Crystal W.
Le client n'a pas laissé de commentaire.Monica M.
Le client n'a pas laissé de commentaire.Mazhar K.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Emil K.
Le client n'a pas laissé de commentaire.KEVINLAMARTI L.
Le client n'a pas laissé de commentaire.STEPHEN G.
Staff was very polite and helpfulHarold F.
Le client n'a pas laissé de commentaire.Brian S.
we didn't have to go in to return the truck, which was helpful. The wonderful worker came out and did all the checking quickly and efficiently, and we were on our way. The return tent/canopy was well-marked.Mary F.
N/A the employees were very nice to meAnquinette D.
Le client n'a pas laissé de commentaire.Charmise H.
Le client n'a pas laissé de commentaire.DONALD RAYMOND-C N.
Very nice staff. They were able to get my van quickly.Paul M.
All went well at this location. The staff I spoke with were professional and attentive. Paige was especially helpful & I so appreciated her!Candace G.
Dawn is awesome!Richie Z.
Everything was perfect and fastHAMZH A.
Le client n'a pas laissé de commentaire.Christine G.
Breaks were bad, needs to change right a away. Not safe to drive on roads.SANDEEP D.
Le client n'a pas laissé de commentaire.KIMBERLY O.
Le client n'a pas laissé de commentaire.JOANNA MARIE J.
Great experience.Emery D.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Scott T.
The staff was friendly and helpful. The truck had a faulty gas cap and the staff understood the situation and was very nice. No problems to improve other that some minor equipment upgrades.Eric J.
Le client n'a pas laissé de commentaire.annae s. | Premières impressions
Le client n'a pas laissé de commentaire.Dionna M. | Expérience générale
All very convenientjane f. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffreyallan M. | Premières impressions
Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.Erik S. | Premières impressions
Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.DONNIE LORENZO M. | Premières impressions
The owner rude and unprofessionalMarcus H. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey B. | Premières impressions
Le client n'a pas laissé de commentaire.LATOYA EBONY R. | Expérience générale
Le client n'a pas laissé de commentaire.Tamara B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda W. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian G. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
Le client n'a pas laissé de commentaire.ROYNIQUE LATRECE H. | Expérience générale
Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all wellmalcolm r. | Expérience générale
Le client n'a pas laissé de commentaire.MAXWELL CHARLES K. | Premières impressions
Le client n'a pas laissé de commentaire.Dorian C. | Premières impressions
Le client n'a pas laissé de commentaire.John C. | Expérience générale
Cashier was more than helpfulKeiara H. | Premières impressions
Dawn and Tyler were always very helpful and friendly.John C. | Expérience générale
Le client n'a pas laissé de commentaire.Linda W. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda H. | Expérience générale
Le client n'a pas laissé de commentaire.Joan R. | Premières impressions
Le client n'a pas laissé de commentaire.StClair M. | Expérience générale
Le client n'a pas laissé de commentaire.Robertearl R. | Expérience générale
Thank you for the storage unit. The staff is very nice to me TRACEY H. | Expérience générale
Le client n'a pas laissé de commentaire.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
Excellent experience with this facility. I would not hesitate to return here, should the need arise.David C. | Expérience générale
Well customer service nice and clean outside, storage as wellAsif R. | Expérience générale
Le client n'a pas laissé de commentaire.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Darnell J. | Expérience générale
I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects - access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!James K. | Expérience générale
My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely firstname.lastname@example.orgDECARLOS M. | Expérience générale
Le client n'a pas laissé de commentaire.Asif R. | Premières impressions
Water got in my unit when it rained.KAREN JOYCE P. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal W. | Premières impressions
Need more help just like everywhere elsejohn g. | Expérience générale
Le client n'a pas laissé de commentaire.Dave M. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis R. | Expérience générale
Le client n'a pas laissé de commentaire.JEREMY E. | Expérience générale
I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn't have anymore units near the door. Waste of time.Kelli J. | Expérience générale
Helpful friendlyRicky G. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph P. | Premières impressions
Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.Pamela C. | Expérience générale
Great experienceSnu S. | Expérience générale
Le client n'a pas laissé de commentaire.Christine P. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah A. | Premières impressions
Le client n'a pas laissé de commentaire.LEONARD H. | Premières impressions
I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri NaidusSHERI LYNN N. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S. | Expérience générale
Awesome, friendly, helpful staffLinda P. | Expérience générale
Only thing if you don't put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problemKevin A T. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler I. | Expérience générale
In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that's my only complaint. Everything else was great.Quinton M. | Expérience générale
I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.Jamie R. | Expérience générale
Good experience thank youJason C. | Expérience générale
Poor customer service from the manger position will not be using u-haul storage ever againTILMEN T. | Expérience générale
There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn't reach my things, but it was never cleaned up! I did bring it to the offices attention!dani j. | Expérience générale
The staff was always friendly and went above and beyond to be helpful!BRITTANIE MARIE H. | Expérience générale
Overall best experience Worth the moneySnu S. | Premières impressions
Le client n'a pas laissé de commentaire.Sebastian O. | Premières impressions
Le client n'a pas laissé de commentaire.Laroice T. | Expérience générale
Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her jobcheryl l. | Premières impressions
Please refer to my earlier review included in my e-mail dated Aug 22, 2021Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.Renette M. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin W. | Online Move In
Le client n'a pas laissé de commentaire.William G. | Expérience générale
The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. MerciLori R. | Expérience générale
Le client n'a pas laissé de commentaire.Alicia G. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE DENISE R. | Expérience générale
Le client n'a pas laissé de commentaire.Keshawn M. | Premières impressions
Paige was very helpful and friendly. Wonderful experience.Linda P. | Premières impressions
Le client n'a pas laissé de commentaire.Jenifer C. | Premières impressions
I feel that if a person doesn't need another whole month, some money should be given back to renter.CLOTEE M. | Expérience générale
Pleasant experience with knowledgeable, helpful staffVanessa P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W. | Premières impressions
I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.George M. | Premières impressions
I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.Lila K. | Expérience générale
The workers were helpful and friendly. Very happy with my experienceMadison L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Premières impressions
Le client n'a pas laissé de commentaire.PEGGY B. | Premières impressions
Le client n'a pas laissé de commentaire.Becky G. | Online Move In
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.Jamal J. | Premières impressions
Le client n'a pas laissé de commentaire.Portia C. | Expérience générale
Justin Pierson was especially helpful. He went out of his way to help.Lauren M. | Premières impressions
The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.Naomi H. | Premières impressions
Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.George A. | Premières impressions
Le client n'a pas laissé de commentaire.BRITTANIE MARIE H. | Premières impressions
Le client n'a pas laissé de commentaire.Lucian N. | Online Move In
BienFRANKLIN A. | Premières impressions
I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Merci.Marcia D. | Premières impressions
Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poorGary J. | Premières impressions
Le client n'a pas laissé de commentaire.Martha L. | Expérience générale
Le client n'a pas laissé de commentaire.john r. | Premières impressions
Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommendedKennethjoseph K. | Premières impressions
Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.joan l. | Online Move In
Le client n'a pas laissé de commentaire.Iesha B. | Online Move In
Le client n'a pas laissé de commentaire.Zijin C. | Online Move In
Everyone was very politeWanita M. | Premières impressions
We love the convenience!Lisa S. | Online Move In
Le client n'a pas laissé de commentaire.Nick T. | Premières impressions
Staff was very friendly and helpfulTowonna C. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara B. | Premières impressions
Le client n'a pas laissé de commentaire.Leslee T. | Premières impressions
There was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don't think I'll ever use uhaul again. Too much inconvenience even after I had planned well ahead.Michelle B. | Premières impressions
Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!Alison K. | Expérience générale
Hreat service and the staff was very helpfulTed d. | Premières impressions
Le client n'a pas laissé de commentaire.Breana W. | Expérience générale
Le client n'a pas laissé de commentaire.Rose B. | Expérience générale
Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).James M. | Premières impressions
Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn't work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Merci.Kourtney A. | Online Move In
Best company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn't do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn't expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That's exceptional if you ask me! It made a horrible transition perfect!meagan d. | Expérience générale