Customer Reviews for U-Haul Moving & Storage of Westland

Évaluation :

5

Very friendly staff! Quick transaction

Évaluation :

4

Very pleasant employees

Évaluation :

1

My box was mis-shipped, and it has been a nightmare trying to navigate.

Évaluation :

5

Best and largest U-haul I ever visited and such friendly personnel

Évaluation :

5

The office staff was professional courteous and helpful.

Évaluation :

5

I had to drive to a different location to pick up the trailer I made a reservation for. The previous customer didn't return the trailer to the proper location. That was quite the bummer. Was not happy about it. But, this is no U-Haul's fault.

Évaluation :

5

Very professional, very easy going and polite thank you!

Évaluation :

5

Customser service was amazing from pick up to return. The young lady who proccessed my rental was awesome and the young man who process my return was just as amazing (I aplogize, I should have got thier names). Great staff, informative, professional, and friendly!

Évaluation :

1

I booked a truck and UHAUL canceled my reservation at the last minute, causing me all kinds of headaches.

Évaluation :

4

Air conditioning kept going in and out during my use, and starting it up was a bit difficult because if shifter wasn't completely in gear it wouldn't start. I've had better running trucks from u- haul.

Évaluation :

5

Delivery was smooth and timely and customer service was very helpful. The boxes were missing a couple dozen furniture pads but I was able to pick up extras at a nearby Uhaul location for no additional charge.

Évaluation :

5

I can't think of any improvement suggestions.

Évaluation :

1

I had the absolute worst experience with the people who asee the phone at the phone number (734) 721-8611. When my box was delivered the latch was bent and I was unable to access my box. I called to find out what the proper procedure is to get it open. I was told they would message someone and give me a call back in a few minutes. After waiting an hour for a response I called back for an update, there were still messaging. I was in a rush because I had movers and we couldn't get anything out of the box. I explained this to the Kaitlin and Faye( I believe). Kaitlin was extremely rude. I was trying to gain clarity about the situation and why it was taking for long to figure out a solution. I asked if this was a unique situation. I asked what they were messaging instead of calling, I was told they were doing the best the could with the messaging. I think that's TERRIBLE communication espy if that's the only way they can communicate. Im the middle of me asking questions. Kaitlin stated she would have to put me on hold to her things figured out, my questions were never answered. I was told the GM would come out after getting thing closed up. I had to run out, so I asked for an ETA and a call before she came because I needed to run up the street. I had a friend go over while I was gone. When I called for an update I was told the GM stopped by and my landlord was there and she didn't have access to the box, which was impossible because the box was outside and my Landlord is sick in the hospital. I stated this and I was told the GM was going home and not coming to open my U box. I got very upset at that point and asked for them to waive liability just in case I needed to hammer it to open it. They continued to tell me if I broke it they would charge me an unknown amount, so I would have to wait. I explained that I would open it myself out of frustration. About 30 minutes later I got a call from Amanda who stated she would come out in her personal car to open the box to prevent me from being charged. She gave me an ETA and showed up to open the box. She was very helpful and polite. But the process was terrible!!!! I lost My Movers they had to leave after waiting an hour, so I ended up moving alone. WORST move of my life

Évaluation :

2

the line was so long. once i got to the front the computer system was really slow that i just stood there for so long while it processed. once i got my truck no one was there to help me load my car on the dolly. they told me i had to purchase assistance and get back in line. i was in line for over 2 hours. the key was jammed in the truck and the manager blamed me. i left feeling so un-cared for.

Évaluation :

5

Service was good. Had left my garage door opener. Didn't have a problem with going back to getting it. Good facility 

Évaluation :

1

First off, I had to drive to a different location because the location I had placed an order for a month prior didn't have the truck I ordered. When I got to this other location I was told the truck was working and safe, but had minor issues and it also had no fuel in it, so I instantly had to go fill it up and put $120 into it. Right after that I learned as I drove home that the minor issues were transmission issues with this truck, it started out only going 55 mph max, and finished the drive only going 30mph max. After being only hold with Uhaul roadside assistance for a few hours they finally were able to send someone out to look at the truck….at midnight. The service mechanic claimed the truck was not fit to be driven. So not only could I not finish my move, but I wasted $120 in gas that I couldn't even use. On top of this Uhaul gave me a truck that not only put my safety at risk but everyone around me at risk.

Évaluation :

1

I was told to have uhaul back by 7 the following day but they called me a little after 2 saying it was late and charged me for another day.

Évaluation :

4

Our cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.

Évaluation :

3

The check engine light was on when I picked up Uhaul and stayed on the whole time I had it.

Évaluation :

5

U-haul Largo Florida driver, Vanessa, gave accurate time forecasts of Ubox delivery and pickup. Her competent efficiency was a huge improvement over your competitors.

Évaluation :

2

They didn't have any people to unhook the trailer, and no one inside was there to help, it took to long to get trailer.

Évaluation :

5

Paige and her staff were super helpful. They Couldn't have been any nicer!!!!!

Évaluation :

4

Used 24 hour drop off. Place was clean, and the lot was organized.

Évaluation :

3

It was very difficult for me to make the adjustments on the toll cart without having proper tools to do so. As well as traveling and the dark and in the rain made it very difficult to do maintenance on the cart. I appreciate your consideration on the price. I feel the U-Haul attendant was aware that the cart was not functioning properly. But I could be wrong.

Évaluation :

5

Friendly staff, great service and nice equipment.

Évaluation :

3

trying to make a payment and can't get a response

Évaluation :

5

Everything was great from the Wayne location but I rented a 26 truck from Plymouth and then they waited til I waited in line to tell me they don't have that truck. Couldn't call or email me! Then I had to drive all the way to Wayne for things to be done right. I wasted 2 hrs plus gas going through that.

Évaluation :

5

Great service.. Thank you...

Évaluation :

4

I was overcharged. I kept the equipment one day over and they charged for two days. I called to resolve this and wasn't able to get assistance over the phone. I feel stolen from.

Évaluation :

5

Equipment was not as clean as I would have liked it but it was functional and worked well. Employees were very nice and helpful and made the pick-up and drop-off the trailer easy.

Évaluation :

5

Everyone there was so helpful and friendly. Would highly recommend this location for your rental needs. I was treated like a old friend, thanks

Évaluation :

5

Writing a complaint letter - please contact me.

Évaluation :

4

loose tile in bays

Évaluation :

5

Both staff members I dealt with were terrific. Handled things well, and with great attitudes despite the late hour and many people in line. The check in clerk had many obstacles in her path and remained steady, effective and focused all while being friendly. They both deserve raises!

Évaluation :

5

First time unit user and the entire process was very easy and the staff was very helpful

Évaluation :

5

Great service

Évaluation :

5

Great customer service and the reps were very patient and helpful, even when there was a long line.

Évaluation :

4

Fix your webpage and app so pre check in and equipment return will work

Évaluation :

5

Dawn was very efficient and informative, would definitely recommend

Évaluation :

1

i arrived at the location, i waited 15 minutes before i had to knock on few doors, finally i get the mechanic's attention, the attendant arrived 5 minutes later. i asked for a dolly, i got charged for it, but she forgot to give me the dolly, i was late already and assumed it was inside the van. i called customer service and explained that i dont have the dolly, but you charged me 7,99 anyway. there was a mistake in the odometer reading by a 1000, so you charged me 400+ doller's i have a picture of the odometer shows that i didn't drive over a thousand miles in 3 hours.

Évaluation :

5

Beautiful facility/storage. Very clean and well organized.

Évaluation :

2

Every time I call no one answered at the location that I was calling. That was Michigan and Arizona. The phone would transfer to another location or go to voicemail. No none called back. I was told that my U-Box would be delivered to my home when I scheduled in Michigan. Also I was under the impression it was included in my payment and Arizona said not only does it work that way but it will cost extra. My U-Box was supposed to leave Mi on the June 21st and didn't leave until the June 27th. When I went to pick up my U-box I was there for over 30 minutes with only 1 person working up front and she said the other 3 guys were standing in the back talking. She had to go in the back two time to get assistance. I will never use U-haul again or refer the any one to them.

Évaluation :

5

Great customer service fast in and out.

Évaluation :

5

Everything was great, but probably give the current staff more help.

Évaluation :

5

Excellent service. I was there july 16th and there was only 1 lady working. There was at least 20 people ahead of me and people kept comming in. She worked 3 windows at once and answered the phone. This lady was amazing and had a great attitude. I couldn't give her enough compliments. She sure does deserve a raise. She did the work of 3 people . Overall I had a great experience. Went back Sunday and they were just as friendly. Yes I would recommend uhaul in westland michigan.

Évaluation :

5

No a. Thing it was a good nice people

Évaluation :

5

Very helpful and Friendly! Have used twice and will definitely use again!!! Prices are great also with the specials they run!!

Évaluation :

5

Great location and service

Évaluation :

5

Customer service was amazing and every person I talked to along the way excellent and friendly. Really impressed. But kudos to my pick up and delivery folks.

Évaluation :

5

I think the text is missing for the above choices.

Évaluation :

1

I was over Charged for Miles on the Truck also it took me 2 hours to get the code for the keys had to call the 24 hour hotline 5 times to get the code also when I returned truck it would not allow me to return so I had to call the number again wait a hour so I was charged fee for a truck I could not use.

Évaluation :

2

Trailer was not clean. Previous renter hauled mulch and there were also Japanese beatles. I was accused by return check in staff, of unhooking the trailer due one of the 3 chains not being installed correctly. Uhaul's check out picture showed they hooked the chain incorrectly. Check in staff was beyond rude.

Évaluation :

5

I Was Moving My Duughter Out of Her College Apartment to Her 1st Job in Denver, Colrado. Full 10-0 Van Towing Her Vehicle. U-Haul Call Centers Spot on Locating a Center For zpick Up Of Both Rentals, But Also Locating a Center to Accept Both Rentals upon Arrivsl. Very Helpful, Reassuring, Knowledgeable And professionally Hands On. WELL DONE !!!!!!

Évaluation :

5

Great Service

Évaluation :

5

Everything was great. No problems

Évaluation :

5

Location and services met my needs for short-term storage. Would use this facility again!

Évaluation :

5

So far, I am very satisfied with the services offered at this location! Thank you very much!

Évaluation :

5

I thank you for all you did for me thank you. thank you. thank you

Évaluation :

5

All very convenient

Évaluation :

5

Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.

Évaluation :

5

Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.

Évaluation :

1

The owner rude and unprofessional

Évaluation :

5

Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well

Évaluation :

5

Cashier was more than helpful

Évaluation :

5

Dawn and Tyler were always very helpful and friendly.

Évaluation :

5

Thank you for the storage unit. The staff is very nice to me 

Évaluation :

5

Excellent experience with this facility. I would not hesitate to return here, should the need arise.

Évaluation :

5

Well customer service nice and clean outside, storage as well

Évaluation :

5

I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects - access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!

Évaluation :

4

My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com

Évaluation :

3

Water got in my unit when it rained.

Évaluation :

5

Need more help just like everywhere else

Évaluation :

2

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn't have anymore units near the door. Waste of time.

Évaluation :

5

Helpful friendly

Évaluation :

5

Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.

Évaluation :

5

Great experience

Évaluation :

1

I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus

Évaluation :

5

Awesome, friendly, helpful staff

Évaluation :

5

Only thing if you don't put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem

Évaluation :

3

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that's my only complaint. Everything else was great.

Évaluation :

4

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Évaluation :

5

Good experience thank you

Évaluation :

1

Poor customer service from the manger position will not be using u-haul storage ever again

Évaluation :

4

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn't reach my things, but it was never cleaned up! I did bring it to the offices attention!

Évaluation :

5

The staff was always friendly and went above and beyond to be helpful!

Évaluation :

5

Overall best experience Worth the money

Évaluation :

5

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

Évaluation :

1

Please refer to my earlier review included in my e-mail dated Aug 22, 2021

Évaluation :

5

The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Merci

Évaluation :

5

Paige was very helpful and friendly. Wonderful experience.

Évaluation :

3

I feel that if a person doesn't need another whole month, some money should be given back to renter.

Évaluation :

5

Pleasant experience with knowledgeable, helpful staff

Évaluation :

4

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

Évaluation :

3

I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.

Évaluation :

5

The workers were helpful and friendly. Very happy with my experience

Évaluation :

4

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Évaluation :

5

Justin Pierson was especially helpful. He went out of his way to help.

Évaluation :

5

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Évaluation :

1

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

Évaluation :

5

Bien

Évaluation :

5

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Merci.

Évaluation :

3

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Évaluation :

5

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

Évaluation :

5

Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.

Évaluation :

5

Everyone was very polite