Le client n'a pas laissé de commentaire.ROBERT HAROLD R.
Customer Reviews for U-Haul Moving & Storage of Westland
Pour nous contacter
Westland, MI 48186
(Corner of Cherry Hill)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone was very kind and helpful.CHRISTINA FAYE D.
Le client n'a pas laissé de commentaire.Lawanaki P.
Le client n'a pas laissé de commentaire.PEGGY LYNN S.
Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!Alison K. | Expérience générale
Keep doing what you're doing!JOHN JOSEPH K.
Le client n'a pas laissé de commentaire.david A.
Le client n'a pas laissé de commentaire.JORGE MARIO P.
Le client n'a pas laissé de commentaire.OMVEER S.
Hreat service and the staff was very helpfulTed d. | Premières impressions
Le client n'a pas laissé de commentaire.SAMARTH PRAKASH P.
Staff was very helpful.MARIA CONSUELO D.
The employees were very professional to me very nice To me they were great thank you for your serviceAnnette W.
Le client n'a pas laissé de commentaire.Breana W. | Expérience générale
Paige Is Amazing and did an excellent job and was very respectful and kind and is a true example of how customer service should handle their job .TONY LYN P.
Le client n'a pas laissé de commentaire.Charles C.
The price was within our budget and they were extremely polite.michelle M.
Le client n'a pas laissé de commentaire.Rose B. | Expérience générale
Le client n'a pas laissé de commentaire.Diane E.
Awesome service!Nicholas O.
Le client n'a pas laissé de commentaire.Neal C.
Nothing. Employees were great!!Kathleen T.
Le client n'a pas laissé de commentaire.THOMAS CHRISTOPH Y.
Le client n'a pas laissé de commentaire.Michelle S.
Uhaul has always been my go to for moving rentals. I have had the best experiences each time I have visited the Westland location. Staff is more than proficient here, Paige is fantastic!Rochelle G.
The total experience was great.Mark H.
Paige and all her employees were very helpful and pleasant!MICHAEL PHILIP T.
Nothing to improve they are very friendly.Mariah H.
Le client n'a pas laissé de commentaire.DAVID G.
The staff is very friendly. They have a great selection and everything needed for moving your stuff.JEFFREY PAUL B.
great spot only 1 mile from homeNeal C.
Le client n'a pas laissé de commentaire.SYLVAN L.
Le client n'a pas laissé de commentaire.STEVEN MICHAEL L.
Le client n'a pas laissé de commentaire.RODDYALAN M.
Price to high and misleading 19,95 wound up 31EVA MARLENE T.
Le client n'a pas laissé de commentaire.Mario R.
Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).James M. | Premières impressions
The worker (i forget her name) was extremely friendlyLORENZO L.
Le client n'a pas laissé de commentaire.QUAITISHA MONIQU F.
All was great they were professional and friendly. Given our present time with this pandemic they were practicing a safe and secure environment and for that I was thankful.MICHELLE S.
Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn't work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Merci.Kourtney A. | Online Move In
I cannot remember the black girl name that helped me out. But she was awesome. Her customer services skills!!! SUPREME!!! She was there when i dropped the vehicle back off. and again her customer service was AWESOME!!! Please make sure this message get to her. Job WELL DONE!!!Timothy A.
I reserved a truck rental on-line. Very easy. When I went and picked up the truck, I was asked the same questions I already answered. Returning the truck was a nightmare. U-Haul's GPS could not verify my location. I called customer service and (after a long wait) a man answering the phone stated he received a lot of complaints about this matter. He said he would transfer my call to a Regional center, which was staffed, even on a Sunday. I received a voice message stating it was closed. I just tossed the key into the key box and left. I worked it out with the staff the next morning.JACK DOUGLAS G.
Le client n'a pas laissé de commentaire.Susan T.
Wish I could rate this place 10 stars! These people knew their stuff and were friendly as well! They were crazy busy and everyone worked together like a well greased machine!ERIC LAWRENCE A.
Le client n'a pas laissé de commentaire.barbara W.
great serviceLEROY H.
The staff was exceptional at communicating with me. I was informed of the products that will be beneficial to a move. I met three staff members during my visit. All had a positive attitude and were helpful. This staff is a winning team that put all my concerns at ease.WILLIAM EDGAR L.
The staff were friendly but I had to clean the trailer bed as it had pieces of broken particle board in it.JULIE J.
Best company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn't do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn't expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That's exceptional if you ask me! It made a horrible transition perfect!meagan d. | Expérience générale
Great customer service!! Thank you!!Ann J. | Premières impressions
Owner was most helpful, fun to talk to and provided excellent service.Nancy H.
Excellent service à la clientèleRICKY JOSEPH P.
Le client n'a pas laissé de commentaire.RICHARD LEE P.
Le client n'a pas laissé de commentaire.ROBERT JAMES L.
Staff is very friendly and helpful. I would recommend this facility to anyone who needs this service.Daniel P. | Expérience générale
Le client n'a pas laissé de commentaire.Shahab A.
Awesome staff.!!Kenneth B. | Premières impressions
no commentSid M.
Le client n'a pas laissé de commentaire.Leshaye B. | Expérience générale
Le client n'a pas laissé de commentaire.Margo C. | Expérience générale
Le client n'a pas laissé de commentaire.Peter C. | Expérience générale
Great location and friendly staff !Arnold L. | Expérience générale
Le client n'a pas laissé de commentaire.CONSTANCE DELORI H.
What can be done to improve for the next customer absolutely not a thing I was able to purchase climate control units the size that I needed The units were clean and ready for use on my move in date The staff was above average very polite with a warm welcoming to me as a new tenant I am highly recommending to my family and friends if you were to ever need a place to store your property U-Haul Moving & Storage of Westland is your place to goAUDRIAN H.
Le client n'a pas laissé de commentaire.WILLIAM JOSEPH L.
Your employees greeted me as I entered your facility, answered all my questions and helped me hook up the trailer.HARRY AUSTIN Z.
Le client n'a pas laissé de commentaire.Evetta J.
Le client n'a pas laissé de commentaire.TANYA J.
Le client n'a pas laissé de commentaire.MATHEW TIMOTHY P.
Le client n'a pas laissé de commentaire.ROBERT GREGORY B.
Everyone was so helpful and the service was excellent, I would recommend U haul to all my family and friends.TONYALYNN B.
The crew there is awesome!DAVID GEORGE K.
Le client n'a pas laissé de commentaire.MERCEDES LASHUN W.
Make sure Equipment has heat and safe to use. I almost got hurt when the Emergency brake failed to work properly 3 Times. Truck slid 25 feet 1st night, 20 feet the third day, and started rolling backwards as I was getting out of the vehicle the second day.TODD MATTHEW L.
Le client n'a pas laissé de commentaire.Chantae F. | Expérience générale
Le client n'a pas laissé de commentaire.Kris K.
I definitely not recommend this location to anyone specially the manager Paige who says â€œstop while I am talkingâ€ which is not professional to talk to a customer Customers are not kindergarten or school students There few issues and this one was the biggest Hope she can change her behaviorSAFIULLAH J.
Everything was perfectDONNELL LAFENZO G.
Le client n'a pas laissé de commentaire.Jamison M.
Le client n'a pas laissé de commentaire.Heath M.
Le client n'a pas laissé de commentaire.Rose B. | Premières impressions
What a team!!!! I was absolutely blown away by the wonderful people at this location. Paige West was so pleasant to work with, I didn't want to leave! :) And Justin Pierson was so professional and assured my hook-up was performed accurately. I could tell he really loved where he worked and loved who he worked for. A+++ I will definitely come back to this location for future rental needs.David W.
Le client n'a pas laissé de commentaire.David M.
Nothing your people are excellent and their customer service skills are excellent ðŸ˜ŠPHYLLIS ANTOINET K.
Your staff was perfectRAYMOND IRA R.
YOU NEED TO IMPROVE ABSOLUTELY NOTHING! I was served by Paige West, and she made what was supposed to be a chore into the most pleasant experience I had that entire week! She was totally professional, yet so friendly and helpful that, as I said, the whole thing turned out to be a really ENJOYABLE "chore". I really thought that stellar customer service was dead, but it is alive and well in the Westland U-Haul (THEY HAVE EVERYTHING YOU NEED) and in the person of Paige West! If you have to move anything, big or small, I WHOLEHEARTEDLY RECOMMEND Westland U-Haul. Ask for Paige.BRIAN MILTON M.
Everything went smoothly. Very happy this location warmed up my truck.Susan H.
Le client n'a pas laissé de commentaire.AMANDA LAUREN H.
Very friendlyDavid F.
Everyone at this location is Fantastic !!!!BRIAN WILLIAM S.
Le client n'a pas laissé de commentaire.HOLLY MARIE E.
Le client n'a pas laissé de commentaire.TAMMIE LEANN V.
Staff was very welcoming, friendly, courteous & did a great job. I would most definitely recommend this location for truck rental based upon this experience. The store location was organized & clean.JOSEPH LOUIS S.
The Trailer did great and the customer service was outstanding.WILLIAM CRAIG R.
Le client n'a pas laissé de commentaire.Cassandra B.
Le client n'a pas laissé de commentaire.MUHAMMAD S.
Best customer service around. Will use in the future and recommend to everyone. I accidentally reserved for the wrong date and they were able to accommodate me anyway when I showed up on the wrong day. Then we were not done in one day so I called them and they extended the contract no problem. Super friendly and knowledgeable. If you need a truck use them! Best location around hands down!!Barbara F.
No improvements needed. Paige and the team were so friendly, easy to work with, and professional.BAILEY CHRISTINE T.
Le client n'a pas laissé de commentaire.Bridget H.
Le client n'a pas laissé de commentaire.stephanie F.
Le client n'a pas laissé de commentaire.FRANK ALBERT L.
Le client n'a pas laissé de commentaire.Chad B.
The rigs heat stopped working, it had a rattle in the front end and something inside the d/s door panel that was knocking on the window.KEVIN VIRGLE D.
The lady that helped me, went above and beyond . She was very knowledgeable, friendly and efficient. I would definitely recommend this location to my friends.NANCY DARLENE B.
Le client n'a pas laissé de commentaire.john T.
The transmission behaved as if it were about to break. There wasn't and straps in the U-Haul. The rear view mirrors weren't able to be adjusted. The dolly was heavier than the furniture I was going to use it on. Not again.ADOLF M.
Stand by the availability guarantee. Instead of picking up from my original location, I was forced to pick up from a location 45 minutes away. This may be more of a review for U-Haul in its entirety, and not so much this particular location.PAUL THOMAS L.
Le client n'a pas laissé de commentaire.ELIZABETH LERAE G.
All staff was extremely friendly and efficient. Yes I will return and tell others about the professionalism and friendship people at this location.MARK VINCENT B.
Le client n'a pas laissé de commentaire.GLORIA MAY G.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Daniel A.
A very mouthy supervisor. I asked not to be called hun. But I was informed that is how they talk and I would be called hun. I think its very disrespectful. Especially if I ask not to be called that. I'm much older then the people working there so ma'am and sir or even my name would be fine. Very rude.NANCY ANN W.
The staff was friendly and kind. I would recommend this franchise to others. Do NOT change!JANA KAYE R.
Le client n'a pas laissé de commentaire.JEREMY TIMOTHY B.
They are very helpful I needed a Bigger Unit because I bought more Thing's & they accommodated me with no problem made it easy & painlessDOUGLAS J. | Expérience générale
These three lady's are great and knowledgeable. Best experience with U-haul to date.James S. | Premières impressions
I was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.kathy p. | Premières impressions
Le client n'a pas laissé de commentaire.Shalondia I. | Expérience générale
The only thing i was not thrilled about was losing out on a whole months worth of storage rent even though i moved 4 days after i paid my bill. I understand it though.Ashley B. | Expérience générale
The only problem was no one answered the phone the 3 times we called. Other than that it was good.JOHN ALBERT T. | Premières impressions
Customer service is awesome!Linda D. | Expérience générale
This is an extremely convenient facility in terms of location. The staff is very friendly. The indoor, drive-in garage access was great for secure loading and unloading. Unfortunately, I had several issues with my unit(s). The first unit reeked of urine and had dried urine stains on the floor. There was no way I could place my items there. Upon reporting this, the staff immediately switched me to another unit. The second appeared clean and was in a location much closer to the loading area. I soon realized the reason why this unit was probably vacant and available. A few days after a major rainstorm, I picked up a few items to find they were soaked and the floor of the unit was wet. I looked up to find that there were two large holes in the ceiling directly over my unit and the rain came in through the roof on top of my items. I reported this immediately and was told to take pictures of the damage for my records and that a manager would call me. Another week went by and I had not heard from anyone. I went back to the store and again was told a manager would call me. Two days later, I called the location. Someone from the call center(?) answered and stated that the store was swamped, but that they would place notes in the system and have someone contact me. Finally, after moving everything out, I once again went inside the store and I was told that there were multiple notes left on my account and the manager would call me. This was a total of four times and I have yet to hear from anyone. This review site specifically asks customers to "Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback". Unfortunately, I have found that the process requested doesn't work as I have tried to resolve directly with the store. My next step is to contact the corporate headquarters and file a formal complaint.Tracye D. | Expérience générale
Le client n'a pas laissé de commentaire.Todd A. | Expérience générale
Le client n'a pas laissé de commentaire.Carol D. | Premières impressions
Le client n'a pas laissé de commentaire.Josh B. | Expérience générale
The staff is amazing and very helpful. The units are clean and I love that they're inside so you can go through them even in the winter.Michele H. | Expérience générale
Love the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .Michael d. | Premières impressions
Le client n'a pas laissé de commentaire.Colleen H. | Expérience générale
Staff was always courteous and accommodating. Fast and easy service.Adrienne D. | Expérience générale
Le client n'a pas laissé de commentaire.Freda F. | Expérience générale
Le client n'a pas laissé de commentaire.Vickrant G. | Premières impressions
Staff was very nice and accommodating.Adrienne D. | Premières impressions
Thank You for making my move in experience so easy.TISHIA R. | Premières impressions
Went to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!MELANIE ANN E. | Premières impressions
I reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.Briana Z. | Expérience générale
I love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!Stacy W. | Expérience générale
Paige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!Dan K. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D. | Premières impressions
The staff at the Westland lactation are friendly and customer service orientated.reina s. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie V. | Premières impressions
Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.Matthew G. | Premières impressions
Lawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladiessumaia s. | Expérience générale
Le client n'a pas laissé de commentaire.Emilyann M. | Expérience générale
Page made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!dana r. | Expérience générale
Chris Cruz is a credit to the business...I did recommend the facility to customers of mine as l'm a Realtor., unfortunately their storage pod was infested with roachs...! 😕DAVID AMOS J. | Expérience générale
Le client n'a pas laissé de commentaire.Onesima R. | Expérience générale
Le client n'a pas laissé de commentaire.lakisha p. | Premières impressions
no circle locks on handGeorge E. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly H. | Premières impressions
Le client n'a pas laissé de commentaire.Greg J. | Premières impressions
I have to say that Ms Peete was absolutely the best representative I have ever dealt with at Uhaul. She was very helpful, and even with a mask on during these times, you could tell she was smiling. She was such a pleasure to work with, and made everything seem less for us.Pete M. | Expérience générale
Le client n'a pas laissé de commentaire.Onesima R. | Premières impressions
Le client n'a pas laissé de commentaire.Scott M. | Expérience générale
Ashley Long ,Tucker, Chris and the rest of the staff are outstanding..!DAVID AMOS J. | Premières impressions
Ordered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn't adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they'd substitute a smaller unit.John K. | Premières impressions
Le client n'a pas laissé de commentaire.David F. | Expérience générale
Le client n'a pas laissé de commentaire.dannyelle s. | Premières impressions
Le client n'a pas laissé de commentaire.Vaneshia w. | Premières impressions
Excellent help an service Ashley long general manager, Chris Cruz,Alisha were all very very professional an helpful with all my needs.This Westland uhaul center is the best , compared to the FayetteviCurtis B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!