Just handed over the keys, very easy
Melanie R.Customer Reviews for U-Haul Moving & Storage of Westpark
Testimonials From Recent Customers
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Carmin and other employees have excellent customer service VERY helpful and great communication.
Beverly M. | Expérience généraleExcellent costumer service
JUAN R.It was so good
safi A.Thanks
MULUGETA M. | Expérience généraleTried to check in with the app but did not work. It was bouncing back to log in every time... luckily the person in location was there that allowed me to get the rental van. Check out was done with the app and it worked though...
JoseHumberto A.The office charged $50 in order to change the lock because I lost the keys and this too much and they didn’t give me a receipt
Aws F. | Expérience généraleHave a Bluetooth radio or touch screen radio for navigation screen. Most vehicle comes with screen where you can hookup your iPhone and have Apple car play. I hope uhaul will install a in dash screen with Apple car play integrated where we can safely drive the uhaul truck.
Atish R.The Uhaul had a fowl odor that created much discomfort for me. Made me wonder if there is any type of inside cleaning/ sanitizing efforts being down on the Uhaul?
Kareme T.Great service
Ben Mohamed L.Wash and clean the vehicles.
KERTHIA B.The manager on duty was very helpful, knowledgeable and professional!
Nicole P. | Premières impressionsGood customer service and with a big smile will make the day thank you
Ezequiel B.Have enough dollies on hand!
Terri C.In my opinion, I don't believe this location need any improvements. The customer service very pleasing. Everyone was so professional and polite. Thank you for a great experience.
VERONICA J.Great management
Adeniyi A. | Premières impressionsVery slow truck Not going to rent again in that location not what I rent
GIANFRANCO P.All ways satisfy
Shoukat M.I don't go out of my way to make recommendations
james B.Carmen was great! She gave me exactly what I asked for.
Anthony W. | Premières impressionsUpon arrival before reviewing our information, staff didnt believe we were suppose to get the free month off after a one way from Mn. There is over 60 hispanic immigrants surrounding the uhaul facility and nearby store waving down customers for the opportunity to unload they're storage trucks. One guy stalked my husband from right outside the restroom, inside the employee gate next to the door to beg my husband to "help" us. They don't take "no' for an answer. While unloading, The immigrants and employees constantly stalked us to see what were unloading and to watch us. 2 employees, a hispanic young lady and man, and also a black guy in a trench coat, (also employee) and another chubby white guy in a black car. The blk guy walked by to nosy and to get the truck info while the white/hispanic guy looked around. They didn't leave until we did,(2hrs later) that is after they saw us back up. Very weird staff! The day before, the older blk, tall,manager blocked the door,as I was walking in to assist my husband. I said "excuse me" and walked by him. He decided to call me out by saying "that's rude" then proceeded to have a stare off with me to try to intimidate me. The other blk staff guy at counter obviously felt awkward. He was the one who didnt want to give my husband the 1 month off until the manager gave it to us. The manager eventually walked away and then later came in to tell his Hispanic lady staffer to "please stay inside and watch out" and left again with an attitude. The Hispanic guy checking out next to us was about to cut some locks on a storage or something but I'm guessing he was there to intimidate us too bc he knew the manager well. My husband initially didn't want insurance e on storage but after noticing the area closely, we decided to put some liability on our storage. The blk staffer was frustrated bc he didn't know how and asked the Hispanic girl to help. He made it verbally known that in the facility that 'at first we didn't want it but now we do'. Yes! We do bc I don't trust the staff or our belongings to be safe without it. Sometime this week, I will get the full liability and pay extra monthly for it. This place needs a uhaul in management and staff asap!!
Danielle T. | Premières impressionsOscar was very professional and friendly. Merci
LETTICIA H.So far it was good . fast and professional.
alain M.The staff at 6040 Westpark Dr were very helpful!
Pamela S.Thank you to all the staff, they help me every step of the way. Great experience & the truck rental was really quick & I will always use this location. Thanks for such good service!
Saphyre S.They were very nice and quick.
Terri M.The dolly i reserved was no at the location. Hard to move without one. The guy at the desk did think of a solution until i stepped outside and started making phone calls. He then offered to let me use the for sale dolly inside. Great, youd think. The wheel falls off before the dolly makes it to the truck. So they are also selling defective products. We swap it for the other dolly before leaving. Then, i start the truck and guess what? Theres no gas! Why would the mgmt team not put gas in the truck before giving someone the keyswhen a gas station in 2 blocks away. Bated using them the first time, hated using them again.
Hubert J.Excellent customer service all around. The staff at the Westpark location were friendly, professional, courteous, and integral. A rate commodity these days. I'll definitely use their services again. My daughter also rented from this location and had the same experience. #Consistency is key.
Chanuvette W.1) engine light was on, 2) tire pressure light was on, even though pressure was normal. The rep said to ignore both and drive it. The truck drove fine and there were no issues. It was clean and ran well.
Ajay R.The management and staff are very helpful, courteous and prompt. Being that the facility is open 24/7 365 days a year is a good thing for the customers. The main problem with that is there is no security after hours other than an outdated video system. We moved out mainly due to several thousands of dollars of equipment being stolen from our unit on 12/31/22. In my case there was no cameras facing the door for a better view. The existing cameras are way to distorted to even make out clear video of people, vehicles and tag numbers which does nobody any good including the police. There is no chance to recover any of our hard-earned losses. In my opinion the theft will not stop until U-Haul Steps Up to Provide the Correct Security Systems Including an Afterhours Patrolling Security Guard.
dan r. | Expérience généraleYoung lady at the counter was rude
Melinda S.Reservation was made for 11:30AM but truck was not available until 12:00PM. Reserved 2 furniture dollies but there were none available and was provided utility hand trucks which were not appropriate for the items being moved.
Catherine C.I did not receive the invoice yet
mohannd R.Staff is always friendly
Karan J.You have a good manger
Direct Mobile G. | Expérience généraleI was there for 6 years. It was awesome place the whole time there. Low cost for office and warehouse space and month to month. Can't be beat!!
AKHIL B. | Expérience généraleNo suggestions for improvement! I had a really easy and good time renting from this location. I just called to check truck availability, went there, and rented a truck that I needed within half an hour. Helpful staff too :)
alison P.Everything went well, thanks!
joe R.I love the fact that they worked with me around the holidays seeing and knowing it was a hard and stressful time phrase to be moving and to be breaking lease, and dealing with eviction. They treated me nothing less than human and this place has friendly and PROFESSIONAL customer service
Dameon G.Sería un excelente si se cintara con una hora mas para acceder a los almacenamientos
LORENA M. | Premières impressionsAll my items were in great shape when I picked them up. I liked the security and temperature of the units.
Cynthia T. | Expérience généraleMy GPS brought me to the wrong entrance, and I spent 10 minutes trying to get through the gate. No one answered the assistance button or the phones.
Heather H. | Premières impressionsNice service
JHON V.They charged me $26 for gasoline and I drove for 11 miles, I ask myself what type of gasoline is it ???
Federico S.They gave excellent customer service!
Anita V.Everything was great but the truck when using the heater smelled really bad. The westpark uhaul was wondering to work with. Would totally recommend them.
Linda R.From the phone call to make the reservation, to the pickup, to the return, the staff at the 6040 Westpark Dr location did a great job. the rental was fast, they answered every question and they were all friendly. Excellent service!
JOE D.Someone broke in my storage unit and change the locks and took some my things and they would not pay for it i would never use uhaul again I wouldn’t recommend any one to uhaul
wallece t. | Expérience généraleThe ease of the process was excellent The staff were amazing l, informative and extremely helpful
tamu M.The staff was great and the Manager was very helpful and friendly. 👍
KAREN M.Everything was good except they charged me for 8 gallons of gas which was fraudulent. I put in 4 gallons of gas and only drove 40 miles.
JOHN S.The staff was very help and kind. I also really do appreciate Mrs Carmen for her great customer service
nola w. | Premières impressionsIs very good company ,good service, everything excellent
Indiara T.I have rented storage units with this U-Haul storage since August of 2016 and felt cared for with this facility
RICHARD M. | Premières impressionsMore instruction on how to operate the back door ect.
valerie N.The Team at this locations is awesome. They are very accommodating and even help me unload a couple pieces that I needed help with. The last time I went to this location 4 years ago the staff was rude and over charged me 500$.
WILLIAM D.Let customers know of all charges they incur. Do not charge for two days when only using for one day. Do not lie to customers about availability. Poor customer service, unfriendly and unwelcoming and dishonest “ownersâ€. Would never recommend this location and probably not U-Haul at all.
Eliel P.Be honest with customers.
mary G.Friendly and accommodating service; I highly recommend this facility for moving/storage needs.
Robert L. | Expérience généraleThe facility is excellent. The manager and staff are A++. I sincerely will miss this efficient, Knowledgable, amicable and genuinely caring top-quality group. The facility is spotlessly maintained.
Gayle G. | Expérience généraleMy storage unit was on the 2nd floor. When I arrived to remove my items, there was a note that the elevator was broken and to use the stairs. A staff person told me the elevator had been broken for TWO MONTHS. When I went to use the stairs, the door to the stairwell was locked. After a 20-minute wait, a staff unlocked the door. There is a big sign on the inside of the door that read: "Keep unlocked during business hours". This is the 2nd time I've experienced that door being locked during business hours.
Thomas M. | Expérience généraleIt’s a good team at this location
Direct Mobile G. | Premières impressionsProfessional, friendly, business.
STEPHANIE H. | Premières impressionsMuy buen servicio
maria g. | Premières impressionsA very well run place a great experience
WALTER R. | Premières impressionsI have used this facility twice so far and couldn't be happier with the level of customer service I received. Richard and Carman are the best!
michael b. | Expérience généraleWas fraudulently told I had no option for the insurance coverage, that "it was required" . I researched the insurance at a later time and found that is was optional. Significant difficulty trying to get issue resolved. Gave up trying to resolve issue and Willing to lose my items to not have to interact with this franchise anymore.
Joe G. | Expérience généraleThey did not honor the rate quoted.
Tyrell A. | Premières impressionsGreat Managment always friendly and helpful
WILLIAM B. | Expérience généraleWell most deft recommend this Uhaul location to friends! Y'all have the most helpful & wonderful staff here ! Merci
RENEE P. | Expérience généraleI love the service you provide it's great thank you so much
ELMER P. | Expérience généraleProfessional and courteous!
DUKUZUMUREMYL F. | Expérience généraleThe best customer service ever! Love that black young lady(manager)
habitamu t. | Expérience généraleI Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.
Cheryl L. | Expérience généraleWhat a staff!!!!
habitamu t. | Premières impressionsThis place has change management and not for the good of Uhaul.
Marilynn M. | Expérience généraleGreat experience every time
Michael B. | Expérience généraleBest customer service experience ever!
Deshawna T. | Expérience généraleEveryone including Jasmine were really friendly. Helped me a lot at the last minute!
Briana S. | Premières impressionsI loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.
Lorena M. | Expérience généraleCarmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.
Tommie F. | Premières impressionsI received friendly and problem solving service.
Adrianne k. | Premières impressionsVery nice people that run this place!
larry L. | Expérience généraleNice clean staff friendly staff and nice service
Ricky T. | Premières impressionsGood , professional and friendly workers
Ana M. | Expérience généralegreat new management team at this location. thank you!
Tonya G. | Expérience généraleRichard and team are great!
michael c. | Premières impressionsMe gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias
CORAL S. | Premières impressionsMy travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.
ALFREDO M. | Expérience généraleThe location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.
Josefina V D. | Expérience généraleThe only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.
eric l. | Premières impressionsThe General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.
MARYAM C. | Premières impressionsMs. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful
TERESA G. | Premières impressionsThe ladies in the office were great and very helpful
Artteya A. | Premières impressionsNikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.
Karim A. | Premières impressionsThanks
Sherod C. | Premières impressionsThey were amazing
Jonathan R. | Premières impressionsI rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you
DENNIS F. | Expérience généraleI've been checked out of this unit since 10/31/20 and I'm receiving a receipt that says I checked out 12/4/20. I'm really disappointed with my entire experience at the location.
CASSONDRA H. | Expérience généraleKey and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!
justin H. | Expérience générale