Évaluations des clients U-Haul Moving & Storage of Westpark

I’ve used UHAUL before and I don’t think customer service was something they valued at that time. On this visit I was impressed by the service from the attendant when we picked up and the ease of checking in with the APP. I don’t know if all UHAUL locations are the same so I’ll be sure to use the same location in the future

El problema es que no tienen quien hable español. Eche dos cuartos de más . Y me pasé de millas Quería ver la posibilidad de compensar las millas con el exceso de gasolina. Pero no estaba el gerente, ni nadie con autoridad. Dejé mi reclamo. Veremos que decide él gerente. Bendiciones

Provide carts so that customers can move their boxes into their storage units. They have had only one mattress cart since November.

Location is convenient, but often times the office area is empty. When picking up and returning there was nobody there when I first arrived. I had to wait a few minutes. A little bit inconvenient, but otherwise service was fine.

No problems , had good customer service.

Location is wonderful.

I ordered a furniture dolly and there were none when I showed up. The employee who rented me the truck said that they don't have any because they keep getting stolen and she doesn't know why they keep showing up on the website. This is completely unacceptable. The fact that you keep getting your equipment stolen has nothing to with me as a paying customer. I thought the employee was completely unprofessional with her excuse. Oddly enough, there was one for sale in the lobby.

Everything was very professional and easy - excellent all around.

Awful awful service!

This location was EXCELLENT!! It's my second time to use this location. I run a hotel right beside another UHAUL (Westchase area) and the GM refused to serve my sister and I. We will no longer be recommending that location for folks to rent storage builds. Thank you again to this location!!!

Very pleased. Thanks for help us out with the van!

There were no flat bed carts on the property for customer use. Per staff there had not been for some time. Very disappointed for this.

Everything went quickly and smoothly for both pick up and drop off! Very please with this location.. good job guys.

I think everyone at this location is fantastic! They are so helpful!!

Had to find attendant. Understaffed. Gas reading was off on paperwork when I received truck so I had to get attendant to initial difference ( not the first time this has happened)

I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have

You charged twice the amount. I appreciate your help to fix this issue. Thank you

Amazing Work. Loved dealing with this location.

Customer service was really great. Both of the representative were very cool, polite and helpful. i recommend this facility for renting trucks.

The first person who helped us was incredibly stressed and was making it seem like they wouldn’t take the vehicle because of room. The second guy was very swift and helpful and took the return with no problem. Outside the location there are a lot of individuals unaffiliated with uhaul who loiter and look for rides and it was very uncomfortable to drive into

Easy and very nice service

I cannot complain about anything, everything went well. Thanks

Customer service wasn’t the best when picking up boxes, tried to charge me more money even though I had already paid. Wasn’t going to rent me the boxes because I didn’t have two cell numbers? Dropping off gentleman unloaded which was great but same girl doing check out and there was no customer service at all.

Have a better plan for customers that have renewed or replace their drivers license and only have the state issued stamped document.

Great experience!

I already recommend some one for rental in two weeks

The reservation process is horrible. It's great you have a system to pick up a vehicle before the location opens, it's bad how it is executed. I reserved a van for 6 am. This was dependent on verifying my identity. Who is going to answer their phone from an unknown number at 5:45 am on a Saturday morning? The verification should be done at time of initial reservation or dependent on an additional deposit within 24 hours of pickup depending on the time. I will not use this method again.

Everything Went Great !!!!!

Improve customer service, an African american lady about 31years of age cause she made a comment about our age differences while discussing business she was a little smart ass, That girl needs to really improve customer service and smile.. if she doesn’t like her job and dealing with customers she can quit

Excellent service. Just expedite the check in process a bit faster as it took around 15-20 minutes for me to get the truck.

Very nice and professional

Lower the price

The staff was friendly and helpful. A very pleasant renting experience.

The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

I don’t know why uhaul did not send us here to begin with. We were called the day before and told that the truck would not be available at the first uhaul. They rescheduled us for another location but when we arrived there they didn’t have any of the equipment we requested so we finally ended up at this location about 2 hours later

All good with the exception there was a glitch with returning the vehicle key to a security box, as the internet application not providing the information, perhaps it was the location error the information was not provided....also there was no dolly as originally requested inside the truck, which I failed to notice since the mobile app didn't prompt to look for the dolly and I had assumed it was in the truck (which it wasn't),,,,thankfully, I called the local and they fixed the invoice for me without issues...really appreciate that.....I managed to move without the dolly....have a nice day.

The 79c/rate per mile is ridiculously high.

Mints.

Very good service

I have no comment. Excelent customer service! Thank you.

Jonathan provided excellent customer service.

The parking was very hard. I parked in the handicap spot both times which I hate doing but I knew I wouldn't be long either time as for I was only renting dolly

Nice Service

Staff was very helpful.

I reserved a furniture dolly and it was not available when I got the the location. I was not notified of this until I came to pick up my truck and the item is still showing on bill. This made for a very difficult move.

The staff was absolutely wonderful! I had to rent a truck for a move. The day before I was scheduled to pick it up, I had a family emergency and couldn't come in at the scheduled time. The staff were so kind, giving me extra time and were so supportive and considerate. I would absolutely recommend this location!

Very friendly ...and helpful.

Benn using this property for 20 years and always outstanding service! Keep it up!

Josh is the best for the team Great Customer service you Are Awesome

Make sure that your employees know how to review bookings that have already been setup online and not totally change the order. I ended up being charged for additional miles that were included due to the employee totally screwing up my original order. Very frustrating experience.

Never went into the office. A man came up to us when we drove the truck into the lot and checked to make sure it was clean and had sufficient fuel. Very speedy!

Great experience with staff during pickup and delivery at this location.

1. Be on time. The truck was not ready on time. (30 minutes late) 2. Not crash into poles. We witnessed one of the workers back up into a pole. 3. Answer phones. There was an I'll be back sign on the door and nobody would answer the phone. Store manager wouldn't answer either. Workers, including Katy Dumdie, saw me standing by the door and ignored me until I flagged her down. 4. And have better/some customer service. Very poor customer service from Katy Dumdie. Had a very negative demeanor and tone. She refused to answer questions and several times threatened to cancel my reservation if I didn't hurry up because she had other things to do. Another worker there had to help us because Katy left as soon as I signed and paid. (I ended up having to contact Uhaul and was helped by Scott Schmidt who was a lot more helpful than Katy) Overall very poor experience, I will not be going back, and I would definitely never refer anybody there.

nothing !!!Everything was excelent

If the customer is using online check-in for the first time and they are having difficulty, the on-site personnel should help them out to make the process a little bit easier

The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

Everything was excellent

Cleaned and well maintained location. Staff was courteous at all times.

Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

I am completely happy with the provided service.

I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

Great customer service. Always pleasant.

Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

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Customer service was real real good

Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

To many rate hikes and fees, otherwise manager and staff very helpful.

Awesome place and customer service. Ashlyn is the best!

current staff and management are fantastic!

Professional staff from manager Virgil to entire staff and cleaning lady!

my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

na

The service was great. The facility was always clean and well kept .

This office was friendly and helpful with many matters. Will be back if need storage again.

My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039