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Michael PierceCustomer Reviews for U-Haul Moving & Storage of Westside Erie
Testimonials From Recent Customers
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Very good people at this location
james klobusnikProcess was simple and the cost was manageable.
Karolyn EvansGreat experience
Dan Longnecker | Expérience généraleMan at the check out was rude, I said I was outside waiting because the sign states to wait when returning… he said ur going to wait longer now Also I mentioned to him how I had a hard time driving due to the fact that the seat would not move it was stuck.. he didn’t say a word.. I model if talk to myself!
Zandre corderWas charged for gas when I returned it at the same level I got it
Jamie RussellPicking up and dropping the trailer off were both convenient and simple, everything went well, I’ve used this location before and I like their service and knowledge.
Michael GroffFriendly staff is always a welcome sight.
Robert RichardsonHi
mr daileyPulled in and no one came out. Started the check out with the app. He came out halfway thru.
Jennifer AgnewS.O.
Julio Roche Pagan | Online Move Inawesome service
MATTHEW DRISCOLLAll was good. Efficient.
Ray PolanskiS.O.
Julio Roche Pagan | Expérience généraleStaff are friendly and professional.
Nina AamodtMerci
DONALD CHIODO | Expérience généraleThe staff was very nice and let us go back and look at the unit and everything was great and I took the unit
barb mcintire | Premières impressionsUHaul has Everything you'll need for moving and storage. They have thought of everything! Inside storage was clean well lit and secure, the staff always bent over backwards to help
David Stetson | Expérience généraleGood customer service polite n courteous and making sure I got everything u need
Jeremy MartinYour salesman made sure we had the right size storage and helped us to obtain that.
Robert Richardson | Premières impressionsI do want you to know, that as a customer, I really appreciate the cleanliness of U haul's Equipment. Also you have a great crew at the Pittsburgh Ave, facility in Erie,Pa.
ROBERT CLARKYour salesman went above and beyond to help us and saved us 100 on the storage unit with getting us the right size.
Robert RichardsonFriendly atmosphere
Roger TrippLove them great customer service
CHARLES DAVIS | Expérience généraleAgain, the young gentleman Dominic on the Pittsburgh Ave., Anche was super friendly super helpful just all around fantastic please let him know. Merci.
Michael Hennessey | Premières impressionsThe sales man was very nice and friendly.
Lori NelsonThe customer service was great!!! Even while training a new employee everything seemed as they all worked together for years. Everyone worked as a team to assist my needs.
Michael Woodard | Premières impressionsThe truck was new and in excellent condition. The service was great. I highly recommend U-Haul! Thank you.
Sheila MackExcellent customer service. The entire team is very pleasant to deal with.
sheila grego | Expérience généraleService à la clientèle
Anthony ScutellaMore supplies
Charles WiseVery easy to rent, affordable and no hassles at pickup and drop off! Excellent service.
Michael SpellacyI have had several units through the years. If I were economically more secure, I would still have the unit. Thank you so much for keeping my special memories so safe. God bless you and your family.
JACQUELINE LUCAS | Expérience généraleDriver door would not shut all the way. Driver door open light on dashboard, very loud wind noise while driving.
Brian JustkaGood location. Easy to find. Thanks
Vernon Herringno improvements needed. I've rented from this location several times over the last 15 years and the service & product have always been excellent.
Mark StegI am 77 years old. I am a Vietnam Era/Cold War veteran. I have a 40 % service-connected disability which has reduced my abiulity to do heavy lifting. I had two men working with me to do the heavy lifting and driving of the rented vehicle. They did not comment on the vehicle. I do not have a first-hand review of the U-Haul van that I rented. I DO have a concern about the billing information I received after the vehicke was returned. I had no idea how long it would take to get the work done. As a result, I overcommited funding. The statement I received was not detailed completely. I finally received one that showed about $56 plus about 2 gallons of fuel. I will be watching my debit card account to make sure I have not been overcharged.
paul w mooreIt was great! Also the truck was brand new! The only down thing was there was a juice bottle, candy wrapper, and paperwork left in the vehicle from the prior user that I threw out because I didn't want to get charged for someone else's trash. I'd definitely rent from you again.
Jennifer GrossI rented a 26 ft truck. It was junk. Should be retired from service. I'm sure u make enough money to replace them. Terrible handling rough ride. Probably if I have to rent a from a company that has up dated trucks
marshall tolleyMore staffing on the front counter. Wait times to check out equipment should not be 20+ minutes.
Charles StraubGood service
Mark PoradaMy mother in law was the one storing her items there. The last of everything she owned on this earth. We were told a different price then what was charged. My brother in law was receiving money from his mother (my mother in law) to pay the bill. He pocketed and we were unaware. Once we found out and went there with cash to pay it and remove all her items that day they wouldn't even work with us. Her important paperwork was in there. Pictures of her family. I can't imagine that container sold for very much and it was probably less than what we try to pay. I think your employees should remember that the people who rent those are human just like them. Things happen in life that we have no control over. I know the person in charge could of worked with us but instead chose to embarrass us in front of their staff and other customers when we came in. For that reason I will never use or recommend UHaul ever again in my life. If anyone ever wants to try and make right of this please call me 814-853-6230
Chris Hammond | Expérience généraleRentend uhaul truck the gas reader was off I was charged for going over miles but I know I did in. I was ripped off you guy need to remove that truck from the lot till it’s fix.
Shannel Cannon | Expérience généraleNothing it’s all good
Tracy BlissThis is the second time in the last few months we have used this U Haul facility. Matthew was super both times in efficiently checking us in and helping us out. Easy location to find and use, so we would certainly recommend it highly!
Paul ThwaiteStop overcharging for fuel.
Travis FerrisNothing everything was fine
ALLEN HERRINGTONMake sure the phone number & driver's license match the rental account. Somebody rented a van on my account without me knowing. I don't think this really affects me, but kind of uncomfortable to see happen.
Jeff BurickVery quick and easy drop off.
Stephen ParisThe process of picking up an item/A is tedious. It takes about a half hour to forty-five minutes.
James VieiraAt drop off in Erie at the Pittsburgh Ave location, I didn't receive my $5 refund for not using the furniture pads we initially purchased when making the reservation. The return process was rather disorganized. I didn't receive any confirmation. My husband merely parked he truck and was told to leave the keys in the truck and they was it.
Gina FulgenzioEverything good. Service was excellent 👍
Robert BlissEverything was good except for your customer service counter person that day and same guy when I dropped the trailer off 24 hours later. He was very UN-FREINDLY and RUDE. Very short with his words and attitude. Sitting around reading at the counter acting like it was a bother for him to hook up and drop off the trailer. VERY UN-PROFESSIONAL.
Joseph GlassmanEverything went smoothly and I was in and on my way in about 15 minutes. Great job
James K HornamanThis best U-Haul in Erie. Daniel & Andres were absolutely helpful and very informative when it comes down to renting a U-Haul truck. Their customer service is A1
Chris SanchezJack Sullivan
John Sullivan | Expérience généraleI've rent a truck from this location 4 times in the last 30 days. Not once was the inside of the windshield cleaned. I told the maintenance guy this. " tell them to stop smoking in them" well if he cleaned the windshield in the 1st place it wouldn't be that bad. Had a tough time seeing with sun in my eyes for 30 mins
Mark McCumberCourteous, timely. Made positive suggestions.
Gregory WieszczykA little pricey for a 5x10 unit. That would deter me possibly coming back. Otherwise a good experience.
Richard Bafik | Expérience généraleGreat employees that need no 8mprovement. Always use this location. Merci
jonathan nolanVery helpful, friendly and professional
Ronald Alan Brantis | Premières impressionsThere is one associate at this store named Andre who was beyond helpful every time I've talked to him on the phone or in store. Excellent service à la clientèle.
Madison Faulkner | Expérience généraleVery positive experience in every way
John Christoph | Expérience généraleMerci
DONALD CHIODO | Premières impressionsThe staff is terrific. Thanks to all.
sheila grego | Premières impressionsI've only had positive experiences with U-haul. This time, I saw the walkthrough truck inspection for the first time, and it was very good and convenient. The people at both ends of my rental were great (friendly, professional, helpful) and I would rent from U-haul again if I have needs in the future.
John Christoph | Online Move InStaff was very nice and helpful
Jillian Krastins | Premières impressionsFast and easy, secure site
Timothy Flynn | Premières impressionsThe attendant that assisted with my check in and truck drop off was personable, helpful and overall made the experience very positive.
eugene piedmont | Premières impressionsKeep it up
Delvin Crosby | Premières impressionsI must say that must of the staff at the store I use are extremely friendly and helpful. Unfortunately there are a couple there are not so much. I use this facility all the time and really have never had the experience of dealing with the before. I would have given U-Haul an excellent if not for those two
Sandra Carpinello | Premières impressionsAndres Negron DeLeon an employee at the Pittsburgh Ave U-Haul location in Erie, PA went above and beyond to make sure my experience was more than satisfactory. I would recommend that U-Haul location to any and everyone!
Brittany Swiderski | Premières impressionsMade it an almost non issue.. No problems, no lines, very clean and secure place, very customer oriented staff, etc….
Darik Layman | Online Move InThe storage facility was very accommodating, helped us storing our belongings in the unit the right way and utilizing their provided equipment to perform the task safely and with more ease. everyone present was very kind and helpful, and ready to answer the questions we had about the unit and how to best store our belongings in it. Definitely a location I would return to.
Matteo Zazza | Premières impressionsThe person at the front desk was extremely helpful. I wish I could remember his name. He was pleasant, informative and accommodating to our needs.
Patricia Rougeux | Online Move InStaff was very helpful!!
Janet Moore | Expérience généraleI just think the price is too high and then the fees y’all don’t give Grace period
Lisha Lofton | Expérience généraleVery pleased with the entire experience!
Krista Westfall | Premières impressionsEmployee that helped me was great!
Cassidy Sykola | Premières impressionsAll went well. Thank you
Richard Bafik | Premières impressionsI loved it and it was cheap
TIMEKA KING | Premières impressionsEverything at this location was absolutely perfect.
Erica Eliason | Premières impressionsI would never rent from you again. It's almost criminal that you would not refund me almost an entire month of rent when I moved early. That's completely unacceptable and unethical. I intend to file a complaint with BBB as well.
James P Yurcan | Expérience généraleNo kids running it. Everything is prompt, overall just good customer service.
ISAAC TORRES | Expérience généraleThe cleanest and best run storage facility
Mark Winschel | Expérience généraleNo one knows what's going on and nothing is ever followed through. I have spoke with this facility and main number on multiple occasions. The main facility was told aug 3 we were clear of the units. Yet they continue to charge me I have been charged 750+ dollars even after addressing the issue. Lazy people and don't want to take care of anything. I'm accused of having a lock on the unit it wasn't there when we left yet no one knows where it came from I've told them continuously I have both locks and sets of keys yet they still accuse me. I have been clear since Aug 3. The facility is aware I will go to everything and everyone to get this taken care of. This is getting ridiculous. It's Christmas nothing has been done in all the time I contacted them (which I have all the names, times,dates and run down of conversations when I talk to uhaul about this. It's 750 dollars!!!! SOMEONE NEEDA TO GET THIS TAKEN CARE OF YESTERDAY. ILL NEVER RENT HERE AGAIN
Nancy Farrell | Expérience généraleWonderful and convenient!
Jared Schaaf | Expérience généraleAsked for help and they refused
Bernice Wilson | Premières impressionsThe card key gave me trouble at times.
THOMAS COOPER | Expérience généraleEveryone one there was great professional and kind I would recommend them to anyone.
CHRISTOPHER MULDREW | Expérience généraleMatthew was excellent!
GALE SIMON | Expérience généraleStaff was helpful and gave us good directions on how to access the unit. It was a plus that we received the first month free because we had rented a U Haul truck.
Patricia Klenk | Premières impressionsWe got confused on how to get to building C (which driveway to take)- clear signs would help. Better instructions on how and when to arm/disarm the room would also help - we weren't sure when we had to arm/disarm it and how often.
Carrie Hilinski | Online Move InWould like to mention Chad and Matt for outstanding customer service. Thanks again guys.
matt Mitchell | Expérience généraleVery professional
Gregory Fillak | Premières impressionsUnit was still soft locked and the staff helped get it accessible
Laurie Brown | Online Move InVery helpful staff, great experience
STEPHANIE AMES | Premières impressionsWe had more than a few issues with our initial truck rental. Staff was very helpful with these issues. But at the end I was charged alot more than I was told I would be charged.
Tammy Booth | Premières impressionsA little pricey for me, about twice as much as I expected so I will be shopping for a better price seeing as I am going to need it for years not months
Randall Marzka | Premières impressionsVery clean facility and friendly staff
Shelley Tomcho | Premières impressionsMatt always takes cate of me.
melodyann buzzanco | Expérience généraleIf the access hours were till midnight it would be better.
THOMAS COOPER | Premières impressionsan excellent experience with the employee Andre, he helped me During this process (my house caught fire) speaking Spanish for me and showing compassion and help. On the other hand, the employee Mysti is very aggressive with the clients, she should be a little more flexible, very difficult to talk to her without feeling that being one of the HuHaul customer, is a problem for the company. excellent service thank you.
Martha Lopez Ramirez | Expérience généraleMatt Driscoll took great care of me and His the best.
melodyann buzzanco | Premières impressionsEveryone was really helpful and explained everything clearly to me.
Lynne Wright | Premières impressionsVery goodt
Kiara Hermann | Premières impressionsVery nice and helpful will always recommend
DAJAHRAY RUSSELL | Premières impressionsUsed the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.
John Kleinhanz | Expérience généraleMATT IS AMAZING
Sabrina Messina | Expérience généraleThey were very nice to me. Thank you for your help.
betty simmons | Expérience généraleMuy buenos los empleados
ROSA ANGULO | Premières impressionsI can't explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything
Brandon Ranson | Expérience généraleAlways so it’s good to me
robert BUCCERI | Expérience généraleThe move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.
Eric Dye | Online Move InI liked the way the employees treated me and others. Very helpful considerate and professional courteous. Merci
William Desantis | Premières impressionsNo clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.
Daniel Majewski | Online Move InThe manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)
Ashley Wingard | Expérience généraleI have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!
mary lyons | Expérience généraleThe guys were very polite and very nice
William Foster | Premières impressionsDidn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?
Michael Borzon | Expérience généraleWe had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful
Veronica GavinBrown | Premières impressionsDidn't need lights because I was on the ground floor outside garage everything was great thank you
CHARLES TURNER | Expérience généraleI was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.
ILEANA RESTIVO | Expérience généraleVery helpful when my place wasn't ready when i moved from ATL
Jessica Bellamy | Premières impressionsAll good!
LESLIE ALEXANDER | Expérience généraleAfter having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy Pfizer
PFIZER INC./ DON PATSY | Expérience généraleThe staff were very helpful and worked with me to accommodate our unique situation.
Johnathon Edwards | Expérience généraleMy reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn't want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn't find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I'd take care of that while I was there and I was told there's nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I'm not sure what the problems are but I have been happy. It's uhaul in the past. This time I was very disappointed. I don't have time to hold an hour trying to file a complaint. It obviously isn't going to help my situation if there's nothing available. I can't afford to waste money in the middle of a move
Shannon Kleiner | Premières impressionsThey were very helpful and finally got the outside storage unit for me
robert BUCCERI | Premières impressionsOur furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.
Vicki Waite | Expérience généraleI haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!
Pamela Hartleb | Online Move InBut I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.
Elisa Austin | Online Move InThe storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.
Chris Turco | Expérience généraleService was very good 😊
DARREL PRIOLEAU | Premières impressionsThe staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.
Andrew Copple | Expérience généraleSo far everything’s looks good. The unit is clean
Brenda Barr | Premières impressionsService rep was outstanding
Andrew Copple | Premières impressionsThe staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment
Barry Baer | Expérience généraleEverything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.
MARY GEORGY | Expérience généraleI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK BENNETT | Expérience généraleI had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
MARK BENNETT | Expérience généraleHad a few problems,
DIANA CROSBY | Premières impressionsUsually had to wait at counter if I needed something before being served.
kevin hedderman | Expérience généraleOther than the problem with my billing, everything was good.
Marilyn Kacprowicz | Expérience généraleExcellent staff and clean facility
dan regel | Expérience généraleExcessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20 % discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62,9/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20 % discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13,19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113,48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.
mary krause | Expérience généraleI moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable
kevin hedderman | Premières impressionsGenerally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.
Patrick Baehl de Lescure | Expérience généraleCustomer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette
SHARON Murri | Expérience généraleThey over charged and gave me a run around, the GM was very ignorant!!
Autumn Dunkle | Expérience généraleGreat service
Richard Anderson | Premières impressionsI moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.
Virgina Rhinerson | Expérience généraleThe staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience- and we were very glad to be done with it.
joy johnson | Expérience généralemy unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.
Chris Bleggi | Expérience généraleEverything was great! They even stayed the few extra minutes after hours we needed to finish loading up.
Max Kohler | Expérience généraleNo issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.
PHILIP WALKER | Expérience généraleJeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.
Shauna Mack | Premières impressionsHad unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.
Kevin Jones | Expérience généraleThe U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.
Virgina Rhinerson | Premières impressionsThe first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!
Chris Turco | Premières impressions1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!
Chris Turco | Premières impressionsNeeded it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.
Elizabeth Brandick | Expérience généraleThe staff were very friendly and helpful.
maria rivero | Expérience généraleI didnt like customer service
Jeremy Brosius | Expérience généraleHours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.
ANDROMEDA FAIR | Expérience généraleVery helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane
Tim Schnaekel | Premières impressionsNever use UHAL anymore the service sucks
Bin Han | Expérience généraleI had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.
mary koss | Expérience généraleStore seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.
DONALD SHRIVER | Premières impressionsThanks for the great experience!
Jennifer Rodgers | Expérience généraleWhen I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.
CHRISTINE STORTEN | Expérience généralePRICING WAS EXCESSIVE
KEITH VARGASON | Expérience générale.
NEAL KLECKNER | Expérience généraleIt would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.
Elaine Chaklos | Expérience généraleDealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls
mary koss | Premières impressionsNo comment
LYNN TROMBLY | Expérience généraleThey do a nice job!
Craig Nivens | Premières impressionsService guy was friendly and was In and out.
Jeff Hoopsick | Premières impressionsI ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD
Bin Han | Premières impressionsI wouldn't use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn't checked.
Laurie Edwards | Expérience généraleThe U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.
Klaus Retzlaff | Expérience généraleEmployee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.
Angela Coustillac | Premières impressionsI have no comments.
DAVID WOOLEDGE | Expérience généraleThe gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.
edward signorino | Premières impressionsvery helpful and knowledgeable. just a good group of people who work there.
MICHAEL NIKITHSER | Expérience généralePersonel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.
Jack Pieper | Expérience généraleStaff yesterday was fantastic!!! Manager is professional and kind as well.
PEYTON Thomas | Expérience généraleVery convenient for my son in college to use and store items. Will definitely recommend.
Christa Collins | Expérience généraleTyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.
lynn wheeler | Premières impressionsTruck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.
Jack Pieper | Premières impressionsWell lit, secure, convenient storage. Efficient, friendly and helpful staff.
Carolyn Bauman | Expérience généraleEfficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Je les recommande fortement.
Carolyn Bauman | Premières impressionsvery helpful. could not have asked for a better experience.
MICHAEL NIKITHSER | Premières impressionsThe staff was very friendly and helpful.
Sherry Walters | Expérience généraleI called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were
Deborah Simkowski | Premières impressionsI paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn't evengetin
Aaron Bunting | Premières impressionsOur unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.
Eric Rockwood | Expérience généraleExcellent! Thank You!
GLORIA VIGNOLO | Premières impressionsTrès bien
Christine Langdon | Premières impressionsPropre
PAUL HUDAK | Expérience généraleThe employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.
laurie lawson | Expérience généraleTyler was extremely helpful. A huge asset for your company!
Alan Irwin | Premières impressionsOne of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Merci
PHYLLIS FRAKES | Expérience généraleu sucks
Jacqueline Saunders | Expérience généraleMerci
American Heart Association | Expérience généraleStaff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Merci.
Mary Kornak | Expérience généraleS.O.
Pleshette Johnson | RéservationIt was nice having full access to my things in storage , the fee was high but I managed to pay it every month
Wesley Double | Expérience généraleVery friendly. Got me checked in in a timely manner. Would highly recommend
Kathleen Gauriloff | RéservationRyan mgr. very helpful
RICHARD VOGT JR | Expérience généraleI rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.
REX RYAN | Expérience généraleI reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.
joseph orloff | RéservationNEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.
Tessa Staab | Expérience généraleI accomplished what I came in for. That is what I'd expect to happen.
Daniel Hawley | Expérience généraleThe staff is amazing! Very helpful!
KRISTI PARSONS | Expérience généraleGreat!
DARLENE VLAHOS | Expérience généraleExcellent facility and service.
Mark Blakeney | Expérience généraleThe employee was very informative and helpful!
Tennisha Quinn | RéservationWell-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.
STACY Mc NEAL | Expérience générale-
SEAN SULLIVAN | Expérience généraleMy unit served my needs and it was worth the investment while I needed it. Merci
WILLIAM CLEIS | Expérience généraleoverall good experience
William Dunbar | Expérience généraleJust seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.
Daniel Hawley | Réservationnice facility
Sriram Ramanujam | Expérience généraleThey made ny move much easier
Nancy Jelinek | Expérience généraleReliable service and have used this facility many times for kids at school.
Jesse David | Expérience généraleGreat service and multiple options to help on moving
Martin Karg Barroso | Expérience généraleI love that I was able to get a free month bc I moved from another state. It helped me out a lot.
Jalitza Velez | Expérience généraleA little expensive but worth not having rodents, insects and mildew!
Amy Harris | Expérience généraleIt was perfect for what I needed it for
Sarah Young | Expérience généraleMerci
Alexandria Smith | Expérience généraleI'm a night person and on weekends especially Sundays I would have liked to come around 7,8 o'clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card
linn wasielewski | Expérience généraleGreat location with quick service.
Mark Blakeney | Expérience généraleVery good experience.
mike higgins | Expérience généraleWouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service
Kathleen Robbins | Expérience généraleeasy and affordable
chris proper | Expérience généraleExcellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.
Karen Bleil | Expérience généraleThanks for your Patronage
Jacqueline Dixon | Expérience généraleThe hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!
JOAN DUSKA | Expérience généraleWe were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.
Jack Pieper | Expérience généraleI was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.
KATHLEEN WILLIAMS | Expérience générale