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The staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment
Definetly received Chick Fil A level customer service from Antonio and Eli. They made me feel like a royalty. This company 100% needs to give them a raise with paid vacation. #EssentialWorkersMatter
Worker was at this location and was ready for us to drop off the truck
Great customer service, fast and convenient.
Excellent customer service every visit! Thank you!
Polite people, equipment always ready to go.
Everything was fine, I was surprised how easily the truck handled.
Great service. Had to wait a bit, to turn in the truck at the end. But overall, a great experience!
Everything was great except for the return online process. It wouldn't work correctly so I had to email the company regarding it but other than that it was really good.
One inch of play in the steering column (Pittman Arm), needs oil change
I will no longer use the automatic skip the desk option, it gave me the wrong truck and I wound up having to have Jeremy fix everything for me. He was very friendly and did a great job.
First franchise was out of tow dolly. Sent me to second franchise with tow dolly available, but the address to pick it up was mailbox only, i.e. no office, counter bo building, no phone. Went to Uhaul company, which hooked up a defective dolly, which killed right rear tail light..... very sad
Everything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.
Great service!! Very friendly employee's
Make no changes. I've used this location several times & I think it's great. Easy to use, people friendly, and knowledgeable.
Your team was great at this location. Check in was fast and check out also fast . You equipment worked great as usual . Keep up the good work, Thanks
I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors
conversely upon returning the truck i was so relieved to be taken care of by a fellow who's name i believe is antonio lopez. he apologized for the pick up condition of the truck and said that is not the way we rent our vehicles out. he gave me a $20 refund on my rental fee and was genuinely apologetic for my experience. your company would do well to retain and promote this guy. his customer relation talent is a breath of fresh air . he definetly knew his job and was more than happy to do it
Open up on time. Front door was locked when we arrived at 7:30 am. On line said you open at 7 am. Finally found our way to a side door. No one was at the counter for several minutes. Clerk finally came, but he was very quiet, no smiles, definitely not a person who enjoys talking. Maybe it was too early and he wasn't ready for Customers yet.
I am a regular customer of this location and consistently impressed by the equipment cleanliness, efficiency of checkin process, and friendliness of staff.
Because of COVID, I opted for the "no contact" pickup and dropoff. It seemed a bit convoluted, although I was able to work through it.
Had a few problems,
Some employees are rude. Both twins should not work together. Very great manager and other staff. I recommend my friends and others.
Reserved a van and on pick up, wasn't available. Was told I needed to drive across town to another dealer to rent one available there. They did substitute the next size up (same daily rate but didn't have a high mileage option). Original reservation estimate was $137 ($79.95/day with 100 miles and $0.29/mile for approx 300 mile trip). The manager stated a 50% discount on mileage a the $19.95/day w $0.99/mile but final bill was > $300 as quoted discount not applied and discounted cost was still >$40more than quoted if the appropriate equipment was available as contracted......after multiple phone calls, the original quoted price was honored. I work in an industry where customer service is a determinant of payment.....a better way to have approached this was if the reserved equipment wasn't available at the site, but available elsewhere locally, that equipment should have been moved to the involved dealer rather than expecting the customer to have to go elsewhere. Only reason I would recommend to anyone is that the issue was rectified, but only with a lot of hassle on my part.
Very easy to work with. While moving you have to be flexible and they understand that
Jeremy and Joshua Jackson did a great job!
I only rented a dolly, but wasn't able to easily just reserve it online. This is not the fault of this site, but the UHaul website. Maybe not many people do it this way, I realize. Adding that option might be helpful to others. I've rented a truck on another occasion from this site--the workers are pleasant and sometimes RUNNING to assist everyone. I appreciate the pleasant help I have gotten here!
Transaction went smoothly and the final charges were accurate and below the estimated cost.
There was a long wait. Maybe you could have a dedicated customer service person for customers who already did as much as possible beforehand. It seemed like my wait was longer because the people ahead of me hadn't done anything before their visit to the facility.
Great service - great experience - in-person, on-line, and phone communication EXCELLENT. Thank you!
The young man that checked me out and set me up should get a raise he is an excellent employee
Truck had a change oil light on.
The truck looked like it was literally taped together. I honestly thought it wasn't going to make it but I did the contact less pick up and was stuck with it. Of the truck is trash get a new one!
Over all very easy rental. The website was excellent. The person who rented it to me was very friendly. I couldn't see how many miles I drove because the display read due for an oil change the entire time. Inside was clean. Outside was not but the van did the job I needed it for.
Staff was extremely friendly and found the best rental for our needs. It was a pleasure working with this location!
I was told there was a weekly rate and then got charged for daily. When I questioned it I was told there is no work rate for what I have. Yet your employees told me it was cheaper by the week. Very shady business. Will not recommend.
Excellent, professional staff and service especially the staff that received me on September 7th. They go above and beyond. The store is very clean and organized. The staff wore protective masks which I appreciate.
The gas level was lower than what was presented to me on my phone. I assumed the amount in the tank would match y phone. My husband did take a picture of the gas gadge before we drove away from pick up. At the drop off location the employee could not do anything about the difference
Overall good experience,, was checked in fast, and hooked up immediately thereafter. When I returned the trailer A staff member unhooked it and printed a receipt within minutes.
Usually had to wait at counter if I needed something before being served.
Open earlier on Sunday 9 am is to late
I have used this location every time I have moved because they are always clean and efficient. I rented a dolly this time and foolishly didn't check for it before leaving; it wasn't in the truck. I let the staff know when I returned the truck and they were sure to take the charge off of my bill. They were apologetic for the oversight and very courteous. I will always use this location exclusively because the staff are fantastic...I'll just be sure to check for the dolly before I leave next time.
only one person at the desk..never good to make customers wait
The location processed my return TWO DAYS after dropping the truck off and charged me an extra $94 because of their mistake. When I called the location the receptionist refused to put the manager on to speak to me. Would not recommend to anyone.
WHen I call, I want to talk to THE LOCATION in Erie....... not a phone bank in space. They have made numerous mistakes. Don't need it. I want to talk to the people I will work with at the store.
Courteous, professional staff
The guy that waited on us was kinda rude .. when I asked him what time I needed to bring the truck back he said by 7 as they close .. then he said they sometimes leave early .. why would you leave early when your suppose to be open until 7 !!!!!
Was a swarm of customers at 9am when they opened. Seemed understaff for what is probably usually a busy time. Staff were friendly and doing best they could in the situation.
This location is outstanding. Matt and his team took care of me after a very poor experience at a different location, providing the equipment that I needed to complete the back-end of my move. Very capable, respectful, responsive team at this location! 5 stars!
Wonderful staff that made the process quick and simple. Pleasure doing business with Uhaul Erie on Pittsburgh avenue and I would highly recommend to everyone!
Why have me do early online check in, only to do it all again when I arrive? Why was my Rental not hooked up and ready while several employees stood around loudly discussing their home computers.
No improvements needed. It was a great experience! All of the workers were beyond friendly and courteous. Thank you!
I believe the man was Jeremy, very nice! Understanding that I hadn't been explained anything and the mileage and gas on their paperwork was incorrect as I took a photo at my pickup location. Helped walk me thru the return and didn't charge me the extra as I had photo to back up the correct gas/miles. Shouldn't have had to tho. Not this locations fault.
Joshua Jackson was very knowledgeable and pleasant to work with, he is a great asset to your company!
Your customer service staff wasn't friendly. The trailer had no garbage inside but was dirty needed washed out.
Dropping of truck was a nightmare. Took over an hour. Website wouldn't verify my location. Tried to call, was on hold forever. Finally downloaded app and got that to work. Horrible experience with drop off.
Representative did not know where the van we were renting was located on the lot. He wandered around looking for his mask before serving us. Vehicle windshield was filthy on the inside and there was some trash left over in the van from previous users. Van was a nice ride however.
Maybe someone to greet customers?
Other than the problem with my billing, everything was good.
Excellent staff and clean facility
Excessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20% discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62.90/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20% discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13.19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113.48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.
I moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable
Generally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.
Customer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette
They over charged and gave me a run around, the GM was very ignorant!!
Great service
I moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.
The staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience— and we were very glad to be done with it.
my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.
Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.
No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.
Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.
Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.
The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.
The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!
1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!
Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.
The staff were very friendly and helpful.
I didnt like customer service
Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.
Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane
Never use UHAL anymore the service sucks
I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.
Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.
Thanks for the great experience!
When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.
PRICING WAS EXCESSIVE
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It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.
Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls
No comment
They do a nice job!
Service guy was friendly and was In and out.
I ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD
I wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.
The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.
Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.
I have no comments.
The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.
very helpful and knowledgeable. just a good group of people who work there.
Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.
Staff yesterday was fantastic!!! Manager is professional and kind as well.
Very convenient for my son in college to use and store items. Will definitely recommend.
Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.
Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.
Well lit, secure, convenient storage. Efficient, friendly and helpful staff.
Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.
very helpful. could not have asked for a better experience.
The staff was very friendly and helpful.
I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were
I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin
Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.
Excellent! Thank You!
Very nice
Clean
The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.
Tyler was extremely helpful. A huge asset for your company!
One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you
u sucks
Thank you
Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.
N/A
It was nice having full access to my things in storage , the fee was high but I managed to pay it every month
Very friendly. Got me checked in in a timely manner. Would highly recommend
Ryan mgr. very helpful
I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.
I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.
NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.
I accomplished what I came in for. That is what I'd expect to happen.
The staff is amazing! Very helpful!
Great!
Excellent facility and service.
The employee was very informative and helpful!
Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.
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My unit served my needs and it was worth the investment while I needed it. Thank you
overall good experience
Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.
nice facility
They made ny move much easier
Reliable service and have used this facility many times for kids at school.
Great service and multiple options to help on moving
I love that I was able to get a free month bc I moved from another state. It helped me out a lot.
A little expensive but worth not having rodents, insects and mildew!
It was perfect for what I needed it for
Thank you
I’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card
Great location with quick service.
Very good experience.
Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service
easy and affordable
Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.
Thanks for your Patronage
The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!
We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.
I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.
