Customer Reviews for U-Haul Moving & Storage of Westside Erie

Évaluation :

5

As always great customer service I've been going there for years never had a problem keep up the great work.

Évaluation :

5

Dominic Lopez usually waits on me there. When he does I know know it will be a smooth process. In and out in no time at all.

Évaluation :

5

Equipment was well maintained, but not clean..

Évaluation :

1

Customer service was terrible. I waited to pick up the vehicle, multiple staff walked by me while I waited without acknowledging me at all. The same thing happened when I returned the vehicle. On the return, Antonio assisted me. He was the only staff who checked in to see if I had been taken care of. Antonio's customer service was excellent, the rest of the store employees that I encountered were lacking

Évaluation :

2

Be up front with your pricing.

Évaluation :

4

Any Way of speeding up application

Évaluation :

3

Only thing was the appliance dollar and utility dolly wasnt in the truck we had to go back ...but they did give us a 15 dollar break

Évaluation :

5

Antonio is a great representative at this location. He is very helpful and knowledgeable. I'm always happy when I see that he is working when I arrive because I know things will be done right and quickly.

Évaluation :

5

Stop emailing people at 130. I gotta be up in 3 hours and I'll be lucky to go back to sleep. I'd punch you right now if that was an option. Ffs morons...

Évaluation :

3

Everything was good except the checkout experience where the rate agreed upon dispatch was not honored and was asked to contact the employee who setup the dispatch. The difference was just 7 bucks so I didn't bother to contact but asking to contact different employees was weird and came out rude as well

Évaluation :

5

The staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.

Évaluation :

5

Good efficient service.

Évaluation :

5

Truck was clean but had mechanical issues that were extremely embarrassing customer service was great people were nice

Évaluation :

2

I already have my rental scheduled and uploads of my driver's license and major credit card. When I arrived it took over 35 minutes before I got out of there.first their computer went down and they couldn't access something then when it got fixed then the credit card machine got put down it wasn't working So I had to pay cash and I needed to be somewhere and I was late I will definitely not recommend this place to anybody.

Évaluation :

5

Antonio was the best he was very helpful and recommended products to help like a dolly rental

Évaluation :

5

Don't utilize enough to be able to suggest improvements.

Évaluation :

5

Have a return time that is more suitable to people s moving schedule like 11pm - who stop moving at 7pm? Almost stopped me from renting Most people I know start after work to late in the evening

Évaluation :

1

Terrible place. Dropped off a trailer from a one way rental on Monday (was actually not even due until Wednesday) and the attendant even unhooked it for me and said I was good to go. Received a bill then on Friday saying I was 3 days late dropping off. Called them and they said they couldn't do anything and transferred me to the originating UHaul rental facility. Originating location said that was wrong and that Westside should take care of it. 100 $of fraudulent late fees and stuck in a Kafkaesque loop of passing the buck now. I'd recommend finding oneself somewhere else that can conduct business appropriately and honestly if you don't want to be defrauded.

Évaluation :

5

Kylie Orr waited on me yesterday. She was very knowledgeable and helpful. Which made the whole process so easy

Évaluation :

5

If this was about the trailer. Everything was great. The matter of the Truck rental today, Snow in the back of truck and a little over a quarter tank of gas but was registered as three quarters tank

Évaluation :

5

So far everything’s looks good. The unit is clean

Évaluation :

5

Service rep was outstanding

Évaluation :

5

Great service. They were quick and prompt. Loved the customer service

Évaluation :

5

S.O.

Évaluation :

5

The pick up and drop off process is made so easy. With the helpful staff

Évaluation :

4

The staff was very helpful and was surprised with the age of the trailer that was leased to me, should have been discontinued.

Évaluation :

5

Tyler was helpful.

Évaluation :

5

The young men at this location were very knowledgeable and professional. They are doing a fantastic job!

Évaluation :

1

I was told by the clerk to just leave the truck and give him the keys he would check me out and email me He waited three days to check me out and charged me three extra days rental

Évaluation :

5

Service is great

Évaluation :

4

Truck was fairly clean, but to there was stuff from a previous user in the behind the seats in the cab: candy wrappers, thermos, scarf, and the truck had a faint cigarette smoke odor. Otherwise the seats, floor, and dash had been wiped down and thebcargo area appeared clean as well. Staff was friendly, courteous, and very helpful.

Évaluation :

4

great staff!

Évaluation :

5

Good experience

Évaluation :

5

The staff there is top notch.

Évaluation :

4

Only complaint is that the site is crowded. Otherwise great staff and experience.

Évaluation :

5

Fantastic service from this location as always. People are very helpful and really listen to their customers.

Évaluation :

5

We waited in the lobby for awhile to get service... looked a little understaffed but once employees were inside everything went super quick! Merci!

Évaluation :

5

The gentleman working were friendly and very helpful. All went well with the truckðŸ'

Évaluation :

5

Everything from ordering to returning was easily done. Customer service wonderful. Van well cleaned and bathroom well cleaned

Évaluation :

4

You should train your associates. One of your associates gave me a wrong estimate and charged me about 74$, for 30 miles even so I told him my destination. I also was double charged. I will call u-haul in the coming days

Évaluation :

5

Service is great. Nothing to change

Évaluation :

4

Returning the truck after hours is a bit of a hassle. I couldn't get my phone to recognize my location and had to call and wait on hold once and then call a different number to walk through being able to turn my location on on my phone. I wound up being there 45 minutes to return the truck

Évaluation :

2

Not a good experience with the employees. I don't like the idea of them using there personal cell phone to take a picture of any of my information. I don't care if it is using the U-Haul app and the information is stored. swipe my information into a computer. information is shared or stolen every day . The one employees must of been to busy to even tie is boots strings to look professional . No information posted informing customers if the equipment is being cleaned after each use ,with all the cases of the virus going on.

Évaluation :

5

Return at this location was as easy as rental car return at an airport. Took less than 2 minutes.

Évaluation :

4

In my opinion, nothing. Your Team was courteous, friendly, and professional. The Entire experience, including return checkout was exceptional. Thanks very much. Donald Krill Erie, PA.

Évaluation :

3

The staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment

Évaluation :

5

Definetly received Chick Fil A level customer service from Antonio and Eli. They made me feel like a royalty. This company 100 % needs to give them a raise with paid vacation. #EssentialWorkersMatter

Évaluation :

5

Worker was at this location and was ready for us to drop off the truck

Évaluation :

5

Great customer service, fast and convenient.

Évaluation :

5

Excellent customer service every visit! Thank you!

Évaluation :

4

Everything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.

Évaluation :

1

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Évaluation :

1

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Évaluation :

5

Had a few problems,

Évaluation :

3

Usually had to wait at counter if I needed something before being served.

Évaluation :

4

Other than the problem with my billing, everything was good.

Évaluation :

5

Excellent staff and clean facility

Évaluation :

1

Excessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20 % discount at 57,95 $, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only 62,90 $/mo., including insurance, much less than 82,50 $.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20 % discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for 13,19 $ on June 19, 2020 for a total of over 95 $for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for 98,48 $, then another billing for 113,48 $ July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.

Évaluation :

2

I moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable

Évaluation :

3

Generally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.

Évaluation :

1

Customer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette

Évaluation :

1

They over charged and gave me a run around, the GM was very ignorant!!

Évaluation :

5

Great service

Évaluation :

4

I moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about 45 $dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.

Évaluation :

1

The staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience- and we were very glad to be done with it.

Évaluation :

3

my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.

Évaluation :

5

Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.

Évaluation :

4

No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.

Évaluation :

5

Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.

Évaluation :

5

Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.

Évaluation :

5

The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.

Évaluation :

1

The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!

Évaluation :

1

1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!

Évaluation :

4

Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.

Évaluation :

5

The staff were very friendly and helpful.

Évaluation :

2

I didnt like customer service

Évaluation :

4

Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.

Évaluation :

5

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Évaluation :

1

Never use UHAL anymore the service sucks

Évaluation :

5

I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.

Évaluation :

3

Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.

Évaluation :

5

Thanks for the great experience!

Évaluation :

3

When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.

Évaluation :

4

PRICING WAS EXCESSIVE

Évaluation :

5

.

Évaluation :

5

It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.

Évaluation :

5

Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls

Évaluation :

5

No comment

Évaluation :

5

They do a nice job!

Évaluation :

5

Service guy was friendly and was In and out.

Évaluation :

1

I ordered 10*15 drive-up locker for 144 $onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is 107 $but still charged me 140 $.Typical COMMERCIAL FRAUD

Évaluation :

1

I wouldn't use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn't checked.

Évaluation :

5

The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

Évaluation :

2

Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

Évaluation :

3

I have no comments.

Évaluation :

5

The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

Évaluation :

5

very helpful and knowledgeable. just a good group of people who work there.

Évaluation :

3

Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

Évaluation :

5

Staff yesterday was fantastic!!! Manager is professional and kind as well.

Évaluation :

5

Very convenient for my son in college to use and store items. Will definitely recommend.

Évaluation :

5

Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

Évaluation :

2

Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

Évaluation :

5

Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Évaluation :

5

Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Je les recommande fortement. 

Évaluation :

5

very helpful. could not have asked for a better experience.

Évaluation :

5

The staff was very friendly and helpful.

Évaluation :

2

I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

Évaluation :

1

I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn't evengetin

Évaluation :

1

Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

Évaluation :

5

Excellent! Thank You!

Évaluation :

4

Très bien

Évaluation :

5

Propre

Évaluation :

5

The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

Évaluation :

5

Tyler was extremely helpful. A huge asset for your company!

Évaluation :

5

One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Merci

Évaluation :

1

u sucks

Évaluation :

4

Merci

Évaluation :

5

Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Merci.

Évaluation :

1

S.O.

Évaluation :

4

It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Évaluation :

5

Very friendly. Got me checked in in a timely manner. Would highly recommend

Évaluation :

5

Ryan mgr. very helpful

Évaluation :

5

I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

Évaluation :

3

I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

Évaluation :

2

NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

Évaluation :

3

I accomplished what I came in for. That is what I'd expect to happen.

Évaluation :

5

The staff is amazing! Very helpful!

Évaluation :

5

Great!

Évaluation :

5

Excellent facility and service.

Évaluation :

5

The employee was very informative and helpful!

Évaluation :

5

Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

Évaluation :

5

-

Évaluation :

5

My unit served my needs and it was worth the investment while I needed it. Merci

Évaluation :

5

overall good experience

Évaluation :

2

Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

Évaluation :

5

nice facility

Évaluation :

5

They made ny move much easier

Évaluation :

3

Reliable service and have used this facility many times for kids at school.

Évaluation :

4

Great service and multiple options to help on moving

Évaluation :

4

I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

Évaluation :

4

A little expensive but worth not having rodents, insects and mildew!

Évaluation :

5

It was perfect for what I needed it for

Évaluation :

5

Merci

Évaluation :

5

I'm a night person and on weekends especially Sundays I would have liked to come around 7,8 o'clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

Évaluation :

5

Great location with quick service.

Évaluation :

5

Very good experience.

Évaluation :

2

Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

Évaluation :

5

easy and affordable

Évaluation :

4

Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay 50 $for removal vs 100 $by a locksmith 😉.

Évaluation :

4

Thanks for your Patronage

Évaluation :

2

The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

Évaluation :

5

We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.