Customer Reviews for U-Haul Moving & Storage of Westside Erie

2268 évaluations

1505 Pittsburgh Ave   Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

(814) 453-4633

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(814) 453-4633

1505 Pittsburgh Ave
Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

As always great customer service I've been going there for years never had a problem keep up the great work.

MIGUEL R. 
Évaluation :
5

Dominic Lopez usually waits on me there. When he does I know know it will be a smooth process. In and out in no time at all.

Neal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA M.  |  Premières impressions 
Évaluation :
5

Equipment was well maintained, but not clean..

HARVEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
1

Customer service was terrible. I waited to pick up the vehicle, multiple staff walked by me while I waited without acknowledging me at all. The same thing happened when I returned the vehicle. On the return, Antonio assisted me. He was the only staff who checked in to see if I had been taken care of. Antonio's customer service was excellent, the rest of the store employees that I encountered were lacking

Saundra S. 
Évaluation :
2

Be up front with your pricing.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocco C.  |  Premières impressions 
Évaluation :
4

Any Way of speeding up application

Shawn S. 
Évaluation :
3

Only thing was the appliance dollar and utility dolly wasnt in the truck we had to go back ...but they did give us a 15 dollar break

Tracey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Antonio is a great representative at this location. He is very helpful and knowledgeable. I'm always happy when I see that he is working when I arrive because I know things will be done right and quickly.

MONICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Stop emailing people at 130. I gotta be up in 3 hours and I'll be lucky to go back to sleep. I'd punch you right now if that was an option. Ffs morons...

David V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNA RAE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Everything was good except the checkout experience where the rate agreed upon dispatch was not honored and was asked to contact the employee who setup the dispatch. The difference was just 7 bucks so I didn't bother to contact but asking to contact different employees was weird and came out rude as well

ARUN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI H. 
Évaluation :
5

The staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.

Andrew C.  |  Expérience générale 
Évaluation :
5

Good efficient service.

David T. 
Évaluation :
5

Truck was clean but had mechanical issues that were extremely embarrassing customer service was great people were nice

Gregory N. 
Évaluation :
2

I already have my rental scheduled and uploads of my driver's license and major credit card. When I arrived it took over 35 minutes before I got out of there.first their computer went down and they couldn't access something then when it got fixed then the credit card machine got put down it wasn't working So I had to pay cash and I needed to be somewhere and I was late I will definitely not recommend this place to anybody.

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Antonio was the best he was very helpful and recommended products to help like a dolly rental

Sharnell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Don't utilize enough to be able to suggest improvements.

Cynthia O. 
Évaluation :
5

Have a return time that is more suitable to people s moving schedule like 11pm - who stop moving at 7pm? Almost stopped me from renting Most people I know start after work to late in the evening

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
1

Terrible place. Dropped off a trailer from a one way rental on Monday (was actually not even due until Wednesday) and the attendant even unhooked it for me and said I was good to go. Received a bill then on Friday saying I was 3 days late dropping off. Called them and they said they couldn't do anything and transferred me to the originating UHaul rental facility. Originating location said that was wrong and that Westside should take care of it. 100 $of fraudulent late fees and stuck in a Kafkaesque loop of passing the buck now. I'd recommend finding oneself somewhere else that can conduct business appropriately and honestly if you don't want to be defrauded.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Kylie Orr waited on me yesterday. She was very knowledgeable and helpful. Which made the whole process so easy

NEAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
5

If this was about the trailer. Everything was great. The matter of the Truck rental today, Snow in the back of truck and a little over a quarter tank of gas but was registered as three quarters tank

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLARY LEE B. 
Évaluation :
5

So far everything’s looks good. The unit is clean

Brenda B.  |  Premières impressions 
Évaluation :
5

Service rep was outstanding

Andrew C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary R. 
Évaluation :
5

Great service. They were quick and prompt. Loved the customer service

JENNER B. 
Évaluation :
5

S.O.

Orlando R. 
Évaluation :
5

The pick up and drop off process is made so easy. With the helpful staff

Neal K. 
Évaluation :
4

The staff was very helpful and was surprised with the age of the trailer that was leased to me, should have been discontinued.

NATHAN EARL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Tyler was helpful.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
5

The young men at this location were very knowledgeable and professional. They are doing a fantastic job!

Paul H. 
Évaluation :
1

I was told by the clerk to just leave the truck and give him the keys he would check me out and email me He waited three days to check me out and charged me three extra days rental

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
5

Service is great

Neal K. 
Évaluation :
4

Truck was fairly clean, but to there was stuff from a previous user in the behind the seats in the cab: candy wrappers, thermos, scarf, and the truck had a faint cigarette smoke odor. Otherwise the seats, floor, and dash had been wiped down and thebcargo area appeared clean as well. Staff was friendly, courteous, and very helpful.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
4

great staff!

Robert Z. 
Évaluation :
5

Good experience

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

The staff there is top notch.

NORMAN Z. 
Évaluation :
4

Only complaint is that the site is crowded. Otherwise great staff and experience.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Val G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Val G. 
Évaluation :
5

Fantastic service from this location as always. People are very helpful and really listen to their customers.

David T. 
Évaluation :
5

We waited in the lobby for awhile to get service... looked a little understaffed but once employees were inside everything went super quick! Merci!

Michaela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

The gentleman working were friendly and very helpful. All went well with the truckðŸ'

Michelle K. 
Évaluation :
5

Everything from ordering to returning was easily done. Customer service wonderful. Van well cleaned and bathroom well cleaned

Cathy M. 
Évaluation :
4

You should train your associates. One of your associates gave me a wrong estimate and charged me about 74$, for 30 miles even so I told him my destination. I also was double charged. I will call u-haul in the coming days

Jennifer Z. 
Évaluation :
5

Service is great. Nothing to change

Neal K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joyce r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Returning the truck after hours is a bit of a hassle. I couldn't get my phone to recognize my location and had to call and wait on hold once and then call a different number to walk through being able to turn my location on on my phone. I wound up being there 45 minutes to return the truck

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK F. 
Évaluation :
2

Not a good experience with the employees. I don't like the idea of them using there personal cell phone to take a picture of any of my information. I don't care if it is using the U-Haul app and the information is stored. swipe my information into a computer. information is shared or stolen every day . The one employees must of been to busy to even tie is boots strings to look professional . No information posted informing customers if the equipment is being cleaned after each use ,with all the cases of the virus going on.

BRIAN M. 
Évaluation :
5

Return at this location was as easy as rental car return at an airport. Took less than 2 minutes.

Ram A. 
Évaluation :
4

In my opinion, nothing. Your Team was courteous, friendly, and professional. The Entire experience, including return checkout was exceptional. Thanks very much. Donald Krill Erie, PA.

Don K. 
Évaluation :
3

The staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment

Barry B.  |  Expérience générale 
Évaluation :
5

Definetly received Chick Fil A level customer service from Antonio and Eli. They made me feel like a royalty. This company 100 % needs to give them a raise with paid vacation. #EssentialWorkersMatter

Jeremy J. 
Évaluation :
5

Worker was at this location and was ready for us to drop off the truck

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne M.  |  Expérience générale 
Évaluation :
5

Great customer service, fast and convenient.

Carrie B. 
Évaluation :
5

Excellent customer service every visit! Thank you!

Laurie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadene K.  |  Expérience générale 
Évaluation :
4

Everything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.

MARY G.  |  Expérience générale 
Évaluation :
1

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Mark B.  |  Expérience générale 
Évaluation :
1

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Mark B.  |  Expérience générale 
Évaluation :
5

Had a few problems,

DIANA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew g.  |  Expérience générale 
Évaluation :
3

Usually had to wait at counter if I needed something before being served.

kevin h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan M.  |  Expérience générale 
Évaluation :
4

Other than the problem with my billing, everything was good.

Marilyn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnson c.  |  Expérience générale 
Évaluation :
5

Excellent staff and clean facility

dan r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B.  |  Premières impressions 
Évaluation :
1

Excessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20 % discount at 57,95 $, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only 62,90 $/mo., including insurance, much less than 82,50 $.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20 % discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for 13,19 $ on June 19, 2020 for a total of over 95 $for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for 98,48 $, then another billing for 113,48 $ July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.

mary k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
2

I moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable

kevin h.  |  Premières impressions 
Évaluation :
3

Generally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.

Patrick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Online Move In 
Évaluation :
1

Customer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette

SHARON M.  |  Expérience générale 
Évaluation :
1

They over charged and gave me a run around, the GM was very ignorant!!

Autumn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernard l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy A.  |  Premières impressions 
Évaluation :
5

Great service

Richard A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina S.  |  Expérience générale 
Évaluation :
4

I moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about 45 $dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.

Virgina R.  |  Expérience générale 
Évaluation :
1

The staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience- and we were very glad to be done with it.

joy j.  |  Expérience générale 
Évaluation :
3

my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.

Chris B.  |  Expérience générale 
Évaluation :
5

Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.

Max K.  |  Expérience générale 
Évaluation :
4

No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.

PHILIP W.  |  Expérience générale 
Évaluation :
5

Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.

Shauna M.  |  Premières impressions 
Évaluation :
5

Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.

Kevin J.  |  Expérience générale 
Évaluation :
5

The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.

Virgina R.  |  Premières impressions 
Évaluation :
1

The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!

Chris T.  |  Premières impressions 
Évaluation :
1

1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!

Chris T.  |  Premières impressions 
Évaluation :
4

Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful.

maria r.  |  Expérience générale 
Évaluation :
2

I didnt like customer service

Jeremy B.  |  Expérience générale 
Évaluation :
4

Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.

ANDROMEDA F.  |  Expérience générale 
Évaluation :
5

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Tim S.  |  Premières impressions 
Évaluation :
1

Never use UHAL anymore the service sucks

Bin H.  |  Expérience générale 
Évaluation :
5

I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.

mary k.  |  Expérience générale 
Évaluation :
3

Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.

DONALD S.  |  Premières impressions 
Évaluation :
5

Thanks for the great experience!

Jennifer R.  |  Expérience générale 
Évaluation :
3

When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.

CHRISTINE S.  |  Expérience générale 
Évaluation :
4

PRICING WAS EXCESSIVE

KEITH V.  |  Expérience générale 
Évaluation :
5

.

NEAL K.  |  Expérience générale 
Évaluation :
5

It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.

Elaine C.  |  Expérience générale 
Évaluation :
5

Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls

mary k.  |  Premières impressions 
Évaluation :
5

No comment

LYNN T.  |  Expérience générale 
Évaluation :
5

They do a nice job!

Craig N.  |  Premières impressions 
Évaluation :
5

Service guy was friendly and was In and out.

Jeff H.  |  Premières impressions 
Évaluation :
1

I ordered 10*15 drive-up locker for 144 $onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is 107 $but still charged me 140 $.Typical COMMERCIAL FRAUD

Bin H.  |  Premières impressions 
Évaluation :
1

I wouldn't use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn't checked.

Laurie E.  |  Expérience générale 
Évaluation :
5

The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

Klaus R.  |  Expérience générale 
Évaluation :
2

Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

Angela C.  |  Premières impressions 
Évaluation :
3

I have no comments.

DAVID W.  |  Expérience générale 
Évaluation :
5

The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

edward s.  |  Premières impressions 
Évaluation :
5

very helpful and knowledgeable. just a good group of people who work there.

MICHAEL N.  |  Expérience générale 
Évaluation :
3

Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

Jack P.  |  Expérience générale 
Évaluation :
5

Staff yesterday was fantastic!!! Manager is professional and kind as well.

PEYTON T.  |  Expérience générale 
Évaluation :
5

Very convenient for my son in college to use and store items. Will definitely recommend.

Christa C.  |  Expérience générale 
Évaluation :
5

Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

lynn w.  |  Premières impressions 
Évaluation :
2

Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

Jack P.  |  Premières impressions 
Évaluation :
5

Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Carolyn B.  |  Expérience générale 
Évaluation :
5

Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Je les recommande fortement. 

Carolyn B.  |  Premières impressions 
Évaluation :
5

very helpful. could not have asked for a better experience.

MICHAEL N.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful.

Sherry W.  |  Expérience générale 
Évaluation :
2

I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

Deborah S.  |  Premières impressions 
Évaluation :
1

I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn't evengetin

Aaron B.  |  Premières impressions 
Évaluation :
1

Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

Eric R.  |  Expérience générale 
Évaluation :
5

Excellent! Thank You!

GLORIA V.  |  Premières impressions 
Évaluation :
4

Très bien

Christine L.  |  Premières impressions 
Évaluation :
5

Propre

PAUL H.  |  Expérience générale 
Évaluation :
5

The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

laurie l.  |  Expérience générale 
Évaluation :
5

Tyler was extremely helpful. A huge asset for your company!

Alan I.  |  Premières impressions 
Évaluation :
5

One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Merci

PHYLLIS F.  |  Expérience générale 
Évaluation :
1

u sucks

Jacqueline S.  |  Expérience générale 
Évaluation :
4

Merci

American Heart A.  |  Expérience générale 
Évaluation :
5

Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Merci.

Mary K.  |  Expérience générale 
Évaluation :
1

S.O.

Pleshette J.  |  Réservation 
Évaluation :
4

It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Wesley D.  |  Expérience générale 
Évaluation :
5

Very friendly. Got me checked in in a timely manner. Would highly recommend

Kathleen G.  |  Réservation 
Évaluation :
5

Ryan mgr. very helpful

RICHARD V.  |  Expérience générale 
Évaluation :
5

I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

REX R.  |  Expérience générale 
Évaluation :
3

I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

joseph o.  |  Réservation 
Évaluation :
2

NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

Tessa S.  |  Expérience générale 
Évaluation :
3

I accomplished what I came in for. That is what I'd expect to happen.

Daniel H.  |  Expérience générale 
Évaluation :
5

The staff is amazing! Very helpful!

KRISTI P.  |  Expérience générale 
Évaluation :
5

Great!

DARLENE V.  |  Expérience générale 
Évaluation :
5

Excellent facility and service.

Mark B.  |  Expérience générale 
Évaluation :
5

The employee was very informative and helpful!

Tennisha Q.  |  Réservation 
Évaluation :
5

Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

STACY M.  |  Expérience générale 
Évaluation :
5

-

SEAN S.  |  Expérience générale 
Évaluation :
5

My unit served my needs and it was worth the investment while I needed it. Merci

WILLIAM C.  |  Expérience générale 
Évaluation :
5

overall good experience

William D.  |  Expérience générale 
Évaluation :
2

Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

Daniel H.  |  Réservation 
Évaluation :
5

nice facility

Sriram R.  |  Expérience générale 
Évaluation :
5

They made ny move much easier

Nancy J.  |  Expérience générale 
Évaluation :
3

Reliable service and have used this facility many times for kids at school.

Jesse D.  |  Expérience générale 
Évaluation :
4

Great service and multiple options to help on moving

Martin K.  |  Expérience générale 
Évaluation :
4

I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

Jalitza V.  |  Expérience générale 
Évaluation :
4

A little expensive but worth not having rodents, insects and mildew!

Amy H.  |  Expérience générale 
Évaluation :
5

It was perfect for what I needed it for

Sarah Y.  |  Expérience générale 
Évaluation :
5

Merci

Alexandria S.  |  Expérience générale 
Évaluation :
5

I'm a night person and on weekends especially Sundays I would have liked to come around 7,8 o'clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

linn w.  |  Expérience générale 
Évaluation :
5

Great location with quick service.

Mark B.  |  Expérience générale 
Évaluation :
5

Very good experience.

mike h.  |  Expérience générale 
Évaluation :
2

Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

Kathleen R.  |  Expérience générale 
Évaluation :
5

easy and affordable

chris p.  |  Expérience générale 
Évaluation :
4

Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay 50 $for removal vs 100 $by a locksmith 😉.

Karen B.  |  Expérience générale 
Évaluation :
4

Thanks for your Patronage

Jacqueline D.  |  Expérience générale 
Évaluation :
2

The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

JOAN D.  |  Expérience générale 
Évaluation :
5

We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.

Jack P.  |  Expérience générale 
Évaluation :
5

I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.

KATHLEEN W.  |  Expérience générale 
Non reviews have been submitted for this location.

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