Évaluations des clients U-Haul Moving & Storage of White Plains

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of White Plains

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Arturo J. le

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you guys sucks

Vito O. le

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Le client n'a pas laissé de commentaire.

Roger L. le

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Le client n'a pas laissé de commentaire.

John K. le

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Customer service Have the ice cleared from your entrance steps on the day of Snow And have the Van or Truck windshield Cleared of Ice & Snow on the Day of Rental... We reserved this van in the morning with a 1:00pm pick up time

DIANNE L. le

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The clerk clearly hates his job.

Dana G. le

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The worst service possible. I booked a 26 foot truck for pick up at White Plains New York location when I arrive there they told me they bumped my truck and I had a take a 20 footer went all way back to Scarsdale start to packed up stuff needed a bigger truck had to go rent another truck at the Yonkers location. When I went to return it after hours couldn’t find a drop off slot for key .. couldn’t check out online had to call customer service had to lock key in truck and then some lowlife from the Yonkers location called me and got an attitude with me when I told him I left the keys in the car because it was a snow storm and couldn’t find drop off spot and then he hung up on me. Worst experience ever.

Robert A. le

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to not have to drive 100 miles to pick up the truck.

Paul S. le

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Le client n'a pas laissé de commentaire.

mark R. le

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Customer service at your location Was very rude representative was not helpful at all picked up truck and trailer truck was disgusting and dirty and the glass all dirty couldn’t even see out the window

caitlin H. le

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Le client n'a pas laissé de commentaire.

Laura L. le

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Id like to know how much my bill is before I leave. An option of a print out of total cost before I leave instead of a surprise email receipt.

John G. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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The truck was very loud, it almost felt like the transmission was bad.

Paul B. le

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keep up the good work. very helpful with a complex situation

Loretta S. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Workers did not greet upon entrance, left me standing while they engaged in personnel conversation and were not helpful.

John T. le

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I would give zero stars but that is not an option. The worst customer service I have ever experienced. The first truck they gave me had a nail in the tire, the second truck smelled and drifted all over the road. They overcharged me by 2 days even after I went back there to tell them that I had returned it the night before. The location manager is totally unprofessional.and unresponsive. Shame on his manager for allowing it. There is a lot more but I am too annoyed to keep going.

Elaina R. le

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Uhaul messed up my reservation. I ended up having to drive back and forth from white plains to port Chester and back again.

Andrea S. le

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Had to go find my truck.....furniture dolly wasn't available....movers a half hour late AND they took the keys to the UHaul with them

Alberto G. le

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Staff seemed tired and were a bit rude.

John A. le

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Le client n'a pas laissé de commentaire.

Ian R. le

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I was charged $19 for safemove and a safetrip fee without my knowledge. This was not something I signed up for, nor was it recommended to me by the employee. I feel as though the employee is a thief. In addition, I was charged for gas, a service fee, and fuel, despite the Uhaul being filled down the road moments to me returning it. That adds up to another $45.30. I have already filed a complaint and am waiting for my refunds. The reference number is #2495296. Finally, this same employee forced me to park illegally in a handicap spot even though I said I didn't feel comfortable doing so. His response was "I work here, you're not going to get a ticket". A truck or another car could have easily been moved to make space. I've had issues here before, but nothing like this experience - they need some real training. I will not be going back to this location.

Cameron B. le

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Great U-Haul location!

Winston B. le

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Le client n'a pas laissé de commentaire.

scott D. le

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Excellent service

scott D. le

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The staff was very helpful

Erasmo V. le

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Le client n'a pas laissé de commentaire.

Rob R. le

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Le client n'a pas laissé de commentaire.

Daevon B. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Employee never came out to check gas when asked. it was Exactly where it was when rented and then I get charged 18 dollars. I went a total of 10 miles. Bad Business- that 18 charge cost lifetime of myself or fam Ever renting again.

joseph G. le

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Update the facility restroom

Farrell J. le

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You have great people working the game.

Angelyn W. le

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Le client n'a pas laissé de commentaire.

Asia W. le

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Work faster, have more people available/working on a busy Saturday. Make sure the interior of the trucks are clean and free of materials from previous users

Mark B. le

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Le client n'a pas laissé de commentaire.

Chad N. le

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Make sure you road test the vehicle before you rent it a customer? I drove a 15’ box truck over 300 miles yesterday and the alignment was way out-like steering a ship. It was a simple fix, very disappointing.

Nelson B. le

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Truck had "Check Engine" light on. And the headlights were flickering.

David W. le

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Le client n'a pas laissé de commentaire.

stephanie h. le

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The staff at this location were always friendly and helpful.

JOSEPH S. le

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the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

SARA O. le

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No problems, helpful staff

Brian K. le

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Great staff.

Branndi S. le

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The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

ADAM L. le

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Was easy to get signed up and moved in.

Michael Y. le

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Other than the hours, everything was great.

Marcus V. le

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There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Ralph B. le

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Outstanding

Aisha A. le

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It was easy and convenient

COREY S. le

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Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Sam W. le

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Nice facility to have my UBox shipped to.

Renee C. le

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The staff was very helpful

Renee C. le

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Service rep was very helpful

DAVID S. le

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Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Kassim W. le

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Donna and her crew are amazing. Always helpful and knowledgeable.

Jana J. le

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I was completely satisfied with the service. Thank you.

Audrey A. le

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Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

mark k. le

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Everyone there was awesome and it was a great facility!

Dori R. le

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Made a stressful time less stressful