Customer Reviews for U-Haul Moving & Storage of White Plains

7220 évaluations

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff was exceptionally nice and helpful. Merci.

ARMAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

Took forever to get the truck. The customer in front of me, they couldn't find the keys to their truck. The delay made me late. The truck had ashes in the ash tray. It wreaked of weed. The inside of that windshield hasn't been cleaned in ages. The truck was obviously not cleaned recently and in this day and time is troubling. I described it as being in a Motel room that had been used by dozens of people and not cleaned.

ERICR L. 
Évaluation :
5

Young lady who helped us was really kind, patient. Real pro. Great place.

GIOVANNI C. 
Évaluation :
1

Dropped off 2 hrs early and got charged until the next morning. Called 3 times to resolve, on hold 20 min each time and never got through. not happy

PATRICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

igor N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
5

Keep up the great work!

Min L. 
Évaluation :
5

Overall Great experience. On a busy Saturday morning, the long line was handled not only efficient but organized and professional. Thanks Any and her staff.

Joseph V. 
Évaluation :
5

Easy pick-up and return; good customer service.

JACOBA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYV JR H. 
Évaluation :
5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  Premières impressions 
Évaluation :
5

Honestly everything was a good experience. really quick and easy

KATRINA G. 
Évaluation :
5

Excellente expérience

GEORGE J. 
Évaluation :
4

Amy Martinez, the general manager, was great!

Antony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA B. 
Évaluation :
2

I asked for a dolly and was given a hand truck, which was of no use to me. I was quoted one price and on pick up the invoice had a price of 40,00 $ more. It was changed, but it took time that is valuable.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
1

General Manager was extremely rude.

JAHNECETAKIRA P. 
Évaluation :
5

Great convenient location.

ROGERR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
3

Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.

PRUDHVI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDKING III H. 
Évaluation :
4

Oliver Pusta is and exceptional customer service rep and technician. He is very friendly, knowledgeable, accommodating and concerned for the customer's satisfaction and safety.

James N. 
Évaluation :
1

Only 1 person at the counter . Other person left when there was allot of people on line

Romel A. 
Évaluation :
1

The lady there was awful rude and downright horrible ill never rent from hat location again and I've rented from uhaul quite a few time worst experience so far

LAZARUS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERLIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natale A. 
Évaluation :
5

I had a great experience and staff was awesome

Manuel F.  |  Premières impressions 
Évaluation :
4

The license plate was hanging off the trailer and got caught a bit in the door when it slid up, making it difficult to maneuver. Other than that, everything was great.

Jonas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeffrey S. 
Évaluation :
1

Terrible customer service.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGEEDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
3

You overcharged me 40 $so now I have to waste my time and go back to rectify this

ERICPAUL S. 
Évaluation :
2

I was overcharged for fuel.

MARCUS D. 
Évaluation :
4

Trying to be charged twice.

Young K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISANGEL M. 
Évaluation :
5

Very user friendly. Easy in, easy out. Reasonably priced too.

JEFFREYR M. 
Évaluation :
5

Just great..

Milton M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Nothing at the moment

G L. 
Évaluation :
3

Clearer instructions when checking in. Checking out went as smooth as can be when I did self check out

Frank V. 
Évaluation :
5

This is my 2nd time renting from this location and let me say I was not disappointed. I was alittle confused in what rental was best for what I needed. Anny came to the rescue in helping me with the right rental for my needs. Communication was amazing which made the transaction stress free. I cant thank anny enough for being very professional and patient in helping me. A+++

TREVORM K. 
Évaluation :
5

Frankly, the app based rental pickup was an abisimal nightmare, that i will never repeat again. Making me re-enter all my information while standing in the parkinglot is unaceepatble, that all should have been handeled before i arrived. It was such an abimisaly painfull experience that was slow and eventaully errored out that i went into the office to have them manually process my reservation / pickup. Comimg from someon who works.in IT / retail and knows the technology can do better, and what a proper customer experience shoild be this gets a heartfelt. Get your app right or get rid of it, in its current state its.doing your brand image more damage then good. The next time I need to rent equipment I will be doing my pickup through the office directly

Rudolph R. 
Évaluation :
5

Check in was quick and easy, staff friendly and helpful. My only minor complaint, I would have appreciated information on the drop off routine. I was not aware that you just drop the truck and leave and I waited around for someone to help me check out for a while before I was told how it works.

Lise-Lotte S. 
Évaluation :
5

Excellent people work here. They handled the line of customers very efficiently.

Richard H. 
Évaluation :
5

Anny and Staff were great.

JUSTINANTHONY A. 
Évaluation :
5

Doing very well.

john A. 
Évaluation :
2

My furniture covers and dolly were outside of the vehicle, instead of being loaded inside, and the van still had the sunshade in (it was cloudy) and I had a lot of issues with getting the vehicle through my phone. I had to provide multiple numbers, which I don't understand why. No one brings the vehicles back on time anyway

Lukasz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Westchster Jumbo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

G L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTP S. 
Évaluation :
5

Everything went well

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petula G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASR M. 
Évaluation :
4

Annie Martinez runs a good operation to help to get customers in and out, most of all when she is not present, she has trained her employees well. Harry Padadakis , Exhibits tremendous customer service in place of Annie. Only thing that needs to approve on is the 24/7 Availability of renting a truck. When you need a truck for use at 4am , it should be made available for the customer. The current system you have in place, doesn't work and needs and overhaul. Sincerely Stephen sammarco

Stephen S. 
Évaluation :
3

Have used this placed before and it was excellent this time horrible. No one was at the front desk for 20 minutes took it upon ourself to go and look for someone. Finally found someone and the equipment was not check in. Had to wait for the trailer to be looked over from the previous person strap was broken then had to wait for it to be repaired. The clerk was to busy texted and continued to text while waiting on customers. Took almost an hour from the time the reservation was supposed to begin to even get out of the store.

Donald B. 
Évaluation :
5

One of your very rude employees has to tell you that we, the customers, are very important to you.

Jorge Y. 
Évaluation :
5

Great rental experience. Truck was clean and drove well. Good service. No issues.

Jon V. 
Évaluation :
1

1. I was incorrectly changed after hours return fee, despite the fact that I return the key in person . I did get a letter from the general manager Andy Martinez saying the the 20 $has been reimbursed. 2. The odometer was egregiously off and showed twice the milage that my iPhone GPS showed Is there was no way to dispute that? Even though I raised this in complain# 308-9159, I have not heard any feedback on this. 3. The Uhaul center has a very narrow alley leading up to the parking lot. A lot of UHaul trucks were parked on the side to the alley, resulting in a logjam. We had to wait 15 mins for the staff to move the vehicles around, just so we could drive out. Overall it was a terrible experience.

JOASH V. 
Évaluation :
1

This was very poorly handled. I booked a one way rent from Stamford CT to Ewing NJ. When I arrived at the Stamford location, I was told that the reservation wasn't "registered in the system". He called someone and then told me that the trailer was only available in White Plains (40 mins away) and that I would have to return it to White Plains. No apology. No sympathy for the fact that the change was massively inconvenient. No customer service at all.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
1

Reservation was not available missing equipment

ANGEL M. 
Évaluation :
2

My vehicle mileage was off by 85 miles, The gas I was told 1/4 tank, it was on empty. I had to stop for gas right away which slowed down my business. I was told I would be reimbursed, not so. And I was asked to ,bring truck back with 1/4 tank for which I received no credit. I have been a loyal customer for 15 years this was the worst experience that I have had. I used nyour app to report mileage and gas but that is a project on it's own.

RICHARDR R. 
Évaluation :
3

The manager I dealt with Annie Ramirez was most helpful , and courteous but seemed like she could use additional help. She was helping one customer with attaching a hitch while other customers were waiting to check in/out. Otherwise a good experience.

Efrain H. 
Évaluation :
5

Harry and Lorenzo were great. So helpful. Stayed late to help me

Lewis W. 
Évaluation :
3

The gas gauge is ridiculous. I feel cheated.

ANDREW H. 
Évaluation :
3

First truck I was given had two front tires that were so badly maintained they would definitely have gone flat on the highway. Fortunately I noticed and switched. Customer service at this location is horrible. Everyone who works here is completely useless except for Anny Martinez. Honestly I remember her name because she was the only one doing anything helpful for anyone while I was there. She needs to be promoted.

Justin L. 
Évaluation :
2

The trucks have break problems. Each time I borrowed the breaks don't function.

RIFAT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
4

In this time of COVID concerns, general health and well being is important to us all. The vehicle l received left me feeling as if besides removing obvious garbage, was not touched in any other way. I had to sanitize regularly to feel comfortable in it. I was say That service I received was friendly & pleasant, despite the number of people waiting for service, that Sunday morning.

JANICEA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Knowledgeable staff, was a pleasure to deal with..thank you Aimee. Hey U-Haul!! Make an enclosed motorcycle trailer with a wheel chock.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Sujith R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME R. 
Évaluation :
4

Nothing. Saturday mornings are a stressful time to move but your staff was very professional. The young lady that morning is an asset to your organization. Men who have things to do are not easy to deal with. Not me of course

Kenneth K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mario D. 
Évaluation :
5

Everything it was good

MANUEL Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HANTZS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Paul Sujith R.  |  Premières impressions 
Évaluation :
5

Everything went smoothly. Van was clean and good condition. Good experience.

Peter R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELVINA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARONE JR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
3

The drop box was very difficult to find. Please let customers know exactly where to find it since there is no customer service around at late hours when most people are returning. I was returning at 8pm and 2 other customers where also very confused as to where to return the key.

NIA-IMANIADYIRA M. 
Évaluation :
5

The woman that helped me was OUTSTANDING. Please give kudos to her. Made several changes, at my request, while we were standing there signing my contract and didnt complain once.

Zachary A. 
Évaluation :
5

Excellent and outstanding convenience for pick up and drop off.

ANTOINE A. 
Évaluation :
5

I did the virtual check in - very intuitive and easy to follow. I also checked in with the associate at the front desk because I did not know to look on the topmost side of the truck for it's identifying code; perhaps that can be more specific in the pickup directions? Otherwise, everything went smoothly and the truck/gear did the job. Thank you again!

Skyler M. 
Évaluation :
2

I was charged 2 galons more for the gas. I have took a pic of the amount of gas when i rent the truck, and i was sure to give it back in the same level. However? Uhaul still charged me more. I think the employers need to be fair in that aspect.

Nestor A. 
Évaluation :
5

Harry was a great kind and helpful employee

DANIELJAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUELRIGOBERTO M. 
Évaluation :
5

Excellent customer support And very nice people working there Going out of there way to help Thank you Truck was clean and running great

Lucian M. 
Évaluation :
5

Great service!

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle R.  |  Expérience générale 
Évaluation :
5

Amazing manager and staff

christophe p.  |  Expérience générale 
Évaluation :
1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the 108,10 $ taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura C.  |  Online Move In 
Évaluation :
2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar I.  |  Expérience générale 
Évaluation :
5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc g.  |  Expérience générale 
Évaluation :
3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Meghan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessenia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R.  |  Expérience générale 
Évaluation :
1

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha H.  |  Expérience générale 
Évaluation :
4

The move went good.

Quay T.  |  Premières impressions 
Évaluation :
1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  Premières impressions 
Évaluation :
5

The staff at this location were always friendly and helpful.

stephanie h.  |  Expérience générale 
Évaluation :
5

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH S.  |  Expérience générale 
Évaluation :
5

No problems, helpful staff

SARA O.  |  Expérience générale 
Évaluation :
4

Great staff.

Brian K.  |  Expérience générale 
Évaluation :
5

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi S.  |  Premières impressions 
Évaluation :
4

Was easy to get signed up and moved in.

ADAM L.  |  Premières impressions 
Évaluation :
5

Other than the hours, everything was great.

Michael Y.  |  Expérience générale 
Évaluation :
3

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus V.  |  Expérience générale 
Évaluation :
5

Outstanding

Ralph B.  |  Expérience générale 
Évaluation :
5

It was easy and convenient

Aisha A.  |  Expérience générale 
Évaluation :
5

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY S.  |  Réservation 
Évaluation :
4

Nice facility to have my UBox shipped to.

Sam W.  |  Expérience générale 
Évaluation :
5

The staff was very helpful

Renee C.  |  Expérience générale 
Évaluation :
5

Service rep was very helpful

Renee C.  |  Réservation 
Évaluation :
1

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

DAVID S.  |  Réservation 
Évaluation :
5

Donna and her crew are amazing. Always helpful and knowledgeable.

Kassim W.  |  Expérience générale 
Évaluation :
5

I was completely satisfied with the service. Merci.

Jana J.  |  Expérience générale 
Évaluation :
1

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Audrey A.  |  Réservation 
Évaluation :
5

Everyone there was awesome and it was a great facility!

mark k.  |  Expérience générale 
Évaluation :
5

Made a stressful time less stressful

Dori R.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de bâtiment
    Historique

    We have an adaptive reuse program to better the enviroment!

Retour
Haut de la page