Customer Reviews for U-Haul Moving & Storage of White Plains

Évaluation :

5

The gentleman whom I picked up the truck from at 8:00 a.m. on Wednesday (May 5, 2021) was wonderful to deal with.

Évaluation :

5

Great service

Évaluation :

1

This is the worst location that you can go to. I had to wait over 20 minutes to drop my rental and then they said that I would get a receipt by email in 10 mins. But no….what happened they processed my return vehicle 2 hours later and charged my an extra day being that I returned it 30 minutes before the due time, plus they charged me 20 for after hours service fee for no reason. The previous day I had gone personally to extend my rental another day for 1 of two of my equipment, waited there for almost 2 hours, neither the employees or a manager were able to do it. Eventually all had been extended another day. Everytime I call them there is at least a 10 min wait until someone answers the phone. And when they did( me trying to get refund for wrong charges) the guy puts me on hold for 20 minutes then hangs on me. I finally decided to contact the headquarters customer service and they did refund me 100,44 $ that they wrongly charged me, unbelievable how incompetent and unprofessional these people are. They should hire someone that lives their job and appreciates being paid and gives a good customer service. It is very sad it was not this way a few years ago when I used them. Hopefully I don't have the need to use uhaul in white plains again. Shame on them!!!

Évaluation :

5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Évaluation :

1

The guy that took the rental was very rude and spoke to us in a very threatening tone of voice. He almost suggested to unhook it ourselves. as first timers we could not back up trailer and his comments were not necessary. We had to remind him we were the customers and to please calm down.

Évaluation :

5

Service was 100 percent great

Évaluation :

5

You can first off, you should have a question about your employees because they were awesome. They were patient, knowledgeable and helpful. I will go back and I'm from Nyack.

Évaluation :

5

The person who was at the front desk was awesome!! very helpful!!

Évaluation :

2

I am being charged for dolly and blankets I did not receive. I mentioned that already in the checkout but here is the bill, and no way except this questionnaire to respond to your invoice email which is a NoReply address....

Évaluation :

5

All good. Really helpful employees. Great experience overall.

Évaluation :

5

keep it up

Évaluation :

5

The location manager at the Virginia Road location in White Plains NY is top noitch.

Évaluation :

2

I was charged an extra day even thought I dropped it off the day of. Even after I spoke to an employee who told me where to go and what to do.

Évaluation :

5

I could not up load drivers license to the web site and the way my card was charged was wired.

Évaluation :

5

Efficient, both in pick up & return.

Évaluation :

3

Truck was very old and hard to handle. Steering was very loose and truck was very noisy.

Évaluation :

4

We've rented here several times and it's always gone smoothly. but employees must cover their noses and mouths with masks! The masking among employees was inadequate.

Évaluation :

5

The online pick up and delivery is very simple. The uhaul employees were present and knowledgeable.

Évaluation :

3

It would be nice if they could pull the vehicle up to the waiting area for the customer instead of having them search the lot.

Évaluation :

4

Make sure when returning your unit, that you and the U-Haul employee are aware of the amount of fuel in the unit. We went to the gas station before returning the truck to ensure 1/4 was in. We returned the unit thinking everything was OK by just placing it in line with the other trucks and leaving the keys in the cup holder (as the U-Haul employee told us to do it). To our surprise, we received an additional fee since the tank was between 1/8 to 1/4. We already left that location to another state so there is no point of going back and trying to reconcile information, but what a bummer :(

Évaluation :

5

Well done U-Haul!

Évaluation :

5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Évaluation :

3

I did not receive an email verification of the return.

Évaluation :

5

I haven't been to many U-Haul's before but wow has this place made a good impression on me. The service was great and the trucks are very clean. Makes me feel comfortable renting especially during this time of Covid!!!

Évaluation :

5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

Évaluation :

4

Kiddos to Anny M.!!! Awesome employee. Like every U-Haul I've been to, the location goes from dead to super busy in 10 seconds and proper staffing is understandably difficult to manage. On my two visits here, not only did it become extremely busy all of a sudden, there was literally a difficult customer and another, likely schizophrenic, man carrying on about his life of being under surveillance by foreigners and the FBI. Despite the chaos, Anny was very professional, courteous, and friendly, both behind the counter and when handling the equipment. Anny kept calm and just took care of everything, including de-escalating/calming the difficult customer in front of me. I had a most pleasant experience talking to Anny. I hope U-Haul recognizes and rewards this kind of work-ethic and general demeanor.

Évaluation :

5

The staff was exceptionally nice and helpful. Merci.

Évaluation :

3

Took forever to get the truck. The customer in front of me, they couldn't find the keys to their truck. The delay made me late. The truck had ashes in the ash tray. It wreaked of weed. The inside of that windshield hasn't been cleaned in ages. The truck was obviously not cleaned recently and in this day and time is troubling. I described it as being in a Motel room that had been used by dozens of people and not cleaned.

Évaluation :

5

Young lady who helped us was really kind, patient. Real pro. Great place.

Évaluation :

1

Dropped off 2 hrs early and got charged until the next morning. Called 3 times to resolve, on hold 20 min each time and never got through. not happy

Évaluation :

5

Keep up the great work!

Évaluation :

5

Overall Great experience. On a busy Saturday morning, the long line was handled not only efficient but organized and professional. Thanks Any and her staff.

Évaluation :

5

Easy pick-up and return; good customer service.

Évaluation :

5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Évaluation :

5

Honestly everything was a good experience. really quick and easy

Évaluation :

5

Excellente expérience

Évaluation :

4

Amy Martinez, the general manager, was great!

Évaluation :

2

I asked for a dolly and was given a hand truck, which was of no use to me. I was quoted one price and on pick up the invoice had a price of 40,00 $ more. It was changed, but it took time that is valuable.

Évaluation :

1

General Manager was extremely rude.

Évaluation :

5

Great convenient location.

Évaluation :

3

Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.

Évaluation :

4

Oliver Pusta is and exceptional customer service rep and technician. He is very friendly, knowledgeable, accommodating and concerned for the customer's satisfaction and safety.

Évaluation :

1

Only 1 person at the counter . Other person left when there was allot of people on line

Évaluation :

1

The lady there was awful rude and downright horrible ill never rent from hat location again and I've rented from uhaul quite a few time worst experience so far

Évaluation :

5

I had a great experience and staff was awesome

Évaluation :

4

The license plate was hanging off the trailer and got caught a bit in the door when it slid up, making it difficult to maneuver. Other than that, everything was great.

Évaluation :

1

Terrible customer service.

Évaluation :

3

You overcharged me 40 $so now I have to waste my time and go back to rectify this

Évaluation :

2

I was overcharged for fuel.

Évaluation :

4

Trying to be charged twice.

Évaluation :

5

Very user friendly. Easy in, easy out. Reasonably priced too.

Évaluation :

5

Just great..

Évaluation :

5

Nothing at the moment

Évaluation :

3

Clearer instructions when checking in. Checking out went as smooth as can be when I did self check out

Évaluation :

5

This is my 2nd time renting from this location and let me say I was not disappointed. I was alittle confused in what rental was best for what I needed. Anny came to the rescue in helping me with the right rental for my needs. Communication was amazing which made the transaction stress free. I cant thank anny enough for being very professional and patient in helping me. A+++

Évaluation :

5

Frankly, the app based rental pickup was an abisimal nightmare, that i will never repeat again. Making me re-enter all my information while standing in the parkinglot is unaceepatble, that all should have been handeled before i arrived. It was such an abimisaly painfull experience that was slow and eventaully errored out that i went into the office to have them manually process my reservation / pickup. Comimg from someon who works.in IT / retail and knows the technology can do better, and what a proper customer experience shoild be this gets a heartfelt. Get your app right or get rid of it, in its current state its.doing your brand image more damage then good. The next time I need to rent equipment I will be doing my pickup through the office directly

Évaluation :

5

Check in was quick and easy, staff friendly and helpful. My only minor complaint, I would have appreciated information on the drop off routine. I was not aware that you just drop the truck and leave and I waited around for someone to help me check out for a while before I was told how it works.

Évaluation :

5

Excellent people work here. They handled the line of customers very efficiently.

Évaluation :

5

Anny and Staff were great.

Évaluation :

5

Doing very well.

Évaluation :

2

My furniture covers and dolly were outside of the vehicle, instead of being loaded inside, and the van still had the sunshade in (it was cloudy) and I had a lot of issues with getting the vehicle through my phone. I had to provide multiple numbers, which I don't understand why. No one brings the vehicles back on time anyway

Évaluation :

5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Évaluation :

5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Évaluation :

5

Amazing manager and staff

Évaluation :

1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the 108,10 $ taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Évaluation :

2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Évaluation :

5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Évaluation :

3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Évaluation :

1

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Évaluation :

4

The move went good.

Évaluation :

1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Évaluation :

5

The staff at this location were always friendly and helpful.

Évaluation :

5

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Évaluation :

5

No problems, helpful staff

Évaluation :

4

Great staff.

Évaluation :

5

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Évaluation :

4

Was easy to get signed up and moved in.

Évaluation :

5

Other than the hours, everything was great.

Évaluation :

3

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Évaluation :

5

Outstanding

Évaluation :

5

It was easy and convenient

Évaluation :

5

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Évaluation :

4

Nice facility to have my UBox shipped to.

Évaluation :

5

The staff was very helpful

Évaluation :

5

Service rep was very helpful

Évaluation :

1

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Évaluation :

5

Donna and her crew are amazing. Always helpful and knowledgeable.

Évaluation :

5

I was completely satisfied with the service. Merci.

Évaluation :

1

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Évaluation :

5

Everyone there was awesome and it was a great facility!