Customer Reviews for U-Haul Moving & Storage of White Plains

Évaluation :

5

Nice kid took the trailer off. Very professional and polite

Évaluation :

5

Everything was great

Évaluation :

5

I have used this facility for years to rent a 9 foot cargo van for my firm's charity golf outing. I have never had an issue with any employee, the process or equipment. This is a top-notch facility with very good equipment!

Évaluation :

5

Leo , the agent who assisted me was so nice! He walked me through the process. Offered different options that could be helpful, and was so patient with me!

Évaluation :

5

The App is great

Évaluation :

3

Wasn't sure what to do when I returned vehicle. I pulled into the spot indicated but no one was there. Also, it would be good if your company accepted cash.

Évaluation :

3

Get new trucks! The fleet is extremely old and very difficult to drive safely! I have rent twice in one week and both times got old (pre-2000) trucks with no safety features, obviously old transmissions and not even automatic windows. The window crank was jabbing my knee the entire trip, and the seat was partially deflated. Staff was great but the equipment- replace!

Évaluation :

5

Excellent customer service and a very good value.

Évaluation :

3

Be more accurate with amount of gas in tank. My tank had less than reported on delivery. And when did it become ok to rent a truck with less than half a tank?

Évaluation :

4

The van I rented started giving me warning signs on the dashboard to service "traction control" and the ABS light went on, within a few minutes of leaving the rental shop. I don't believe that I should have gotten a vehicle with warning lights activated like that, after paying to rent it.

Évaluation :

5

Workers were friendly and helpful. Every thing worked out ok

Évaluation :

4

Tire pressure system displayed on dash had me concerned during the move. I had to check tires multiple times to ensure everything was ok. Vehicle was clean never had an issue from this location, every other time impeccable, I'd just say that for customers peace of kind any errors should she cleared I'm automotive inclined so the tire issue didn't bother me but I checked to make sure but my girlfriend was worried.

Évaluation :

3

Fix the above issues. If you can't drop at certain locations, don't accept that location in the reservation.

Évaluation :

5

The whole experience was excellent The reservation etc was easy and pleasant The desk person was professional, courteous and Friendly

Évaluation :

5

Astounding service. Personnel were courteous, attentive, caring, and all-around a pleasure to be with. I recommend this location to anybody who's looking for a rental. I cannot express how wonderful every person who worked at that location was in helping me from beginning to end. Thank you for the great service

Évaluation :

5

The desk team was great

Évaluation :

5

Couldn't ask for better!

Évaluation :

3

Le service a été excellent. The physical location is tired. Overall very good.

Évaluation :

3

People were very helpful and nice

Évaluation :

5

Truck was clean but in bad mechanical shape

Évaluation :

5

Very well run and everybody helpful

Évaluation :

3

but,..they will need to know what they need,..i needed a truck to carrier 12klbs,.the nice kid gave me a truck w/ gvw of 14k,..he didnt know the trcuks weight was/is included,..i was totally overweight had to make 2 trips--had to keep truck for whole weekend move ,..got screwed had to pay double because of days kept,..you need to credit me back 1 day,..your guys very nice but clueless on weights-truck/vans recommendation etc

Évaluation :

1

They gave me a broken truck, found out it was defective after the truck was fully loaded. This added extra layers of stress to my moving experience.

Évaluation :

2

The grounds were dirty outside littered with small pieces if trash and debris the building. I pointed out 4 screws and nails on the ground that could easily damage tires. No one dud an at the van inspection with me they simply gave me the keys and pointed out a general direction to find the van. The floor of the van was wet, the dash was dirty, a crumpled pies of tissue was on the floor, the cloth seats needed vacuuming and had what appeared to be human and pet hair all over them. The back of van floor was dirty and needed ti be vacuumed and mopped. There was an odor mixed with a spray product in the whole van. The van had a quarter of a tank less gas in it than the paperwork indicated so i had to pay an extra $30 for gas that I didn't use. And because they were too busy and didn't do a walk through of the fan I could't point these things out. This is my 2nd experience with this location (child in college) and I will go to a different location next time.

Évaluation :

5

Great staff and wonderful

Évaluation :

5

All very good for now!!!!

Évaluation :

5

Virginia Road, White Plains NY is by far my preferred location to rent U-Haul equipment. The staff is courteous and professional and very helpful. The offices are very clean and efficient.

Évaluation :

1

Rude, short bad customer service not honest and transparent

Évaluation :

5

All went well with this rental; however, I'm still waiting for my emailed receipt.

Évaluation :

4

Only issue was that the pre-ordered 20 foot truck was not available and had to take the 26 foot--quite a bit bigger!

Évaluation :

5

Employees were very pleasant to deal with and patient despite the number of customers waiting. Nice job.

Évaluation :

4

Truck was great. My only disappointment was that the USB port did not work, so I could not charge my phone or use CARPLAY.

Évaluation :

5

They were terribly understaffed. The one guy working yesterday morning did his best but could not handle the workload of what should be 2-3 people

Évaluation :

5

good service, clean rentals and speedy service.

Évaluation :

3

I definitely received a truck that hasn't had a oil change service. The trucks (RPM) was very high on basic speed . Witch caused more gas useage and dangerous drive going over 45 it would cause truck to shake

Évaluation :

3

Have the employee verify with the customer what there renting. The employee did not reserve the proper vehicle

Évaluation :

4

Honor the first reservation I made for a vehicle in District Heights, or somewhere closer to the Astoria location of the storage unit I was originating from. I had to jump through hoops at the last minute when my truck was suddenly no longer available where I initially reserved it. In the end, it cost me extra.

Évaluation :

5

Thanks again for your service.

Évaluation :

5

Windshield was very dirty

Évaluation :

5

Everything was done smoothly from picking up to dropping off! Excellent job to the stuff and thank you 

Évaluation :

3

Merci

Évaluation :

5

Smooth efficient, pleasant pick up and drop off. Can Uhaul please keep in mind when preparing vehicles for the customer that very fragrant cleaning products can trigger painful migraines to some customers. The white plains, NY 1 Virginia road location was such a pleasant experience, Camren (not sure of his name spelling) the office person so amazing, and went above and beyond to get my Wife & My rental checked in around closing time for our return. He rocks!!

Évaluation :

3

Actually use the online login for customer. I uploaded my license online but had to do it again as if I didn't. Also, had to give my contact and emergency info again when my account already had it. Same for when returning the truck. Also, key lock drivers side of truck is broken. I had to use the passenger side lock to get back in each time I got into the truck

Évaluation :

5

Everything went well at this location Personnel ready to help when arrived back with equipment

Évaluation :

5

I got charged for gas. I tried my best to fill it up to the amount I got it, It is very hard to estimate the fuel. There should be some type of calculator to say how many gallons to put in.

Évaluation :

5

Great job

Évaluation :

4

Better traffic control coming into/out of the facility. Trucks backed up and blocked the entry/exit unnecessarily. Otherwise, the staff was very helpful and efficient.

Évaluation :

5

Truck had no backup camera, front passenger headlight was out, tire pressure light was lit - but truck was clean and inexpensive for short move

Évaluation :

5

Every thing good

Évaluation :

5

Very pricey! Next time I will try Budget. Good incentives. They charge per mile and they have an early return credit!

Évaluation :

5

The staff was very helpful and friendly!

Évaluation :

3

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility's access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Évaluation :

5

Staff was ver helpful and accommodating

Évaluation :

3

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Évaluation :

5

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Évaluation :

5

Excellent service

Évaluation :

1

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Évaluation :

5

Very friendly. Nice guys working in front desk.

Évaluation :

5

Muy buena atención al cliente especialmente de la srta Anni Martínez

Évaluation :

1

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Évaluation :

5

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Évaluation :

5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Évaluation :

5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Évaluation :

5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

Évaluation :

5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Évaluation :

5

I had a great experience and staff was awesome

Évaluation :

5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Évaluation :

5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Évaluation :

5

Amazing manager and staff

Évaluation :

1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108,1 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Évaluation :

2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Évaluation :

5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Évaluation :

3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Évaluation :

1

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Évaluation :

4

The move went good.

Évaluation :

1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Évaluation :

5

The staff at this location were always friendly and helpful.

Évaluation :

5

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Évaluation :

5

No problems, helpful staff

Évaluation :

4

Great staff.

Évaluation :

5

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Évaluation :

4

Was easy to get signed up and moved in.

Évaluation :

5

Other than the hours, everything was great.

Évaluation :

3

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Évaluation :

5

Outstanding

Évaluation :

5

It was easy and convenient

Évaluation :

5

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Évaluation :

4

Nice facility to have my UBox shipped to.

Évaluation :

5

The staff was very helpful

Évaluation :

5

Service rep was very helpful

Évaluation :

1

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Évaluation :

5

Donna and her crew are amazing. Always helpful and knowledgeable.

Évaluation :

5

I was completely satisfied with the service. Merci.

Évaluation :

1

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Évaluation :

5

Everyone there was awesome and it was a great facility!