Customer Reviews for U-Haul Moving & Storage of White Plains

7 768 évaluations

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Truck was stuck. Blocked in by other trucks. If it wasn't for a worker I would have never been able to get it, if I came after hours.

JOSH R. 
Évaluation :
3

Clean the windows better I had to stop and clean them myself

THOMAS ROBERT S. 
Évaluation :
5

Great staff, treated me like family. Pleasure doing business with you guys!

johao V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenora W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCARMAURICIO JR G. 
Évaluation :
2

I was missing my order for blankets, the entrance was completely blocked so we could not get the truck out, it delayed our move by an hour.

Brent S. 
Évaluation :
2

The truck was damaged on all sides and it really didn't run all that great handling was horrible once I put a load in it it kind of gotten better but next time next customer should get a truck that at least drives straight

JOHNE JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo L. 
Évaluation :
5

When I returned the trailer the person never processed my return. I went back the next day and Oliver made good on the situation. I've met Oliver before when I return things, he does an excellent job, I highly recommend a raise for him :-)

ADAMD G. 
Évaluation :
1

Working staff did their best but... Location is understaffed and mismanaged. Two hours to return a trailer as obviously short handed and management was non-existent. Tried to do everything online to avoid this and I still was required to go in and provide EVERYTHING I provided online (yes I checked in online as well). Prior Uhaul experience was horrendous as well, will NEVER use Uhal again.

George G. 
Évaluation :
4

Need more outside staff to move vehicles

TYVIANR C. 
Évaluation :
5

Friendly staff. Great experience.

James C. 
Évaluation :
5

Nothing, the experience was awesome.

JASONERIC R. 
Évaluation :
3

My truck that they gave me the knobs was coming on the window the truck was very loud due to whoever had it before me must've had a accident so the door on passenger was hard to open and really loud and as driving you can hear the Metal due to the wind

CHRISTINEIVY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
2

I tried to do the mobile check-in and the key wasn't in the lock box. When the Uhaul representative found the key, it was mis-marked for a one-way trip. He had to cancel the reservation I made online and start a new one all over. The whole process took me an extra 35 minutes. I will not use the 24/7 ride share service to book my next vehicle next time and will just make a normal reservation.

Samuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERJOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno C. 
Évaluation :
5

Staff went above and beyond. Morning staff Ann and the heavier set gentleman were amazing

CHRISTOPHERM M. 
Évaluation :
4

Inform the buyer of Everything needed to complete the installation. As far as my experience. Annie (?) the head installer was very good and knowledgeable, the other installers not so much. I was scheduled to wait for my vehicle but there is no place to wait. I waited over 5 hrs plus had to empty the back of my vehicle then had to leave it overnight it was completed the next day.

rick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOSXAVIER M. 
Évaluation :
5

The staff at this location were incredible. Unfortunaley, I cannot remember their names. There were two gentleman and one lady who were awesome. Thank you again.

PALMAA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALRICKA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLENN R. 
Évaluation :
3

An hour before we were scheduled to pick up the trailer we received a call that they didn't have the trailer we rented at the location. They offered us a smaller trailer which wouldn't work for us due to the items we were transporting. While on the phone with them, they told us that the trailer had arrived. When we arrived to pick the trailer up there were 3 other trailers the same size that we were renting on the lot. When we got the trailer home to load it, it was dirty on the inside, covered in mud. We had to clean it before we could use it.

TIMOTHYA J. 
Évaluation :
5

No comments nor complaints... everything worked put very well.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

The sign out procedure was a hassle and I couldn't get help on the phone.

Lori F. 
Évaluation :
4

All good except for the poor parking by customers returning vehicles!

Kenneth C. 
Évaluation :
1

Two major issues: 1. When I arrived at 9am to pick up the equipment, there was no one there, and I had to wait over ten minutes to pick up the equipment. 2. I was inappropriately charged for 9 gallons of gas, despite my total trip being 53 miles. Also, if you're going to charge for gas, it should be part of the estimate. In addition, the truck has a "service airbag" light on the whole time, making me think it wasn't safe to rent.

EYAL B. 
Évaluation :
5

N/a

RAMONEFRAIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDOF M. 
Évaluation :
5

Lucy and her sister are so nice, courteous, quick and prompt. They made it a pleasurable experience.

JOSEPHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KACQUES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY K D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYELIZABETH F. 
Évaluation :
5

The guy at the counter explained everything perfectly, and took the time to walk me through things I hadn't fully been aware of. Don't know his name, but the young guy with the brown beard at the counter was very helpful. I also talked to the cleanup guys, and they were nice, and welcoming people. Great experience overall.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDL III G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUSA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela K. 
Évaluation :
4

Customer service reps were freindly and knowledgeable.

ADAMS B. 
Évaluation :
5

Create a uhaul app

Khalid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THELMAJ B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley W. 
Évaluation :
3

Make sure customer satisfaction is a priority💯

BRENDAL B. 
Évaluation :
5

The White Plains locations was a very good experience. This was the second location we were sent to that morning. The first location in New Rochelle was a terrible experience. Our truck was not returned on time but the personnel were not helpful, gave us pat answers and were unconcerned about our dilemma. Additional customer service training is in order.

JONATHANLURIA G. 
Évaluation :
2

I got charged extra miles. And brought the truck back early then schedule time and it had a full tank when I was only supposed to be at half mark. (My 69 mile drive didn't use up any gas when I dove it to my destinations

BRITANY S. 
Évaluation :
5

Been renting here for a while now and they don't disappoint. Courteous, professional and excellent customer care.

CARLOSXAVIER M. 
Évaluation :
1

I reserved a 20 foot truck for use for 8am. I work nights and at 830 I received a call from this location stating that because I was late that I wasn't getting what I reserved. I had to take a 26ft truck. This truck is much too large for my needs and to large to handle without proper training. I arrived at the location for pick up by 9am, I should have been given the 20ft truck.

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Windows needed washing and change engine oil light was on.

JAMESFRANCIS III A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO C. 
Évaluation :
2

I scheduled a rental of a 10 truck 9/28. it was from 1130 to 330 four hours. When I got there no one was at the counter. The gentleman came in at about 1150 an orceeded to tell me that my rental was due back at 3:30. After telling him that I was there and my rental didn't start til actually 12 I should have it til 4. after going back and forth for a minute he changed my contract til 4. Upon returning the truck at 3:45 another gentleman said I was good and did not have to go inside and my receipt would be e-mailed to me. Later that evening I received my receipt only to find out that they had me return at 5:01and charged me 1 extra day for the rental and hand truck. Today I went back to straighten the bill out and with the help of Mr Williams who was excellent rectified the situation for me. Mr Williams was there when I returned the truck and verified my time.

FRANKLIN JR J. 
Évaluation :
5

I love all you guys! Always you are there for me!!!!

EDGARRAFAEL G. 
Évaluation :
5

Drop off was not good. It was raining. Noone was outside to help. I sat and waited and got soaked.

SAMUELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amilcar G. 
Évaluation :
3

The uhaul was supposed to come with several dollys and the dolly's were not inside the uhaul. An employee found one dolly for me but I was still charged for all four dollys. Also, I had to wait in line to pick up the keys for the uhaul, despite using the app

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERTOA P. 
Évaluation :
4

When I returned the vehicle I hardly used any gas! I traveled 5 miles tops! You charged me over 20,00 $ in fuel charges! I think that is highway robbery! How can a 69,00 $ rental turn initially 129,00 $! I demand to be riembured50,00 $! Please call me to discuss! 914-330-1277! I look forward to our conversation!

ERIC U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDR A. 
Évaluation :
5

The young lady manager was energetic, a great example to those she was training and very knowledgeable about her work. She deserves recognition for a job well done and for being a wonderful representative of this company.

JOHNMILTON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTBERNARD JR H. 
Évaluation :
5

They have an amazing team. Very friendly, courteous, and professional. Will always go the extra mile for you. Great team

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR E. 
Évaluation :
4

The only thing I had an issue with was calling the rental location for what a mix up that had happened. Nobody had answered after 2 or 3hrs of calling. In the end it is what it is but I do wish my call had been received within those first 10 mins of me leaving the rental location.

IANC J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL ABBY W. 
Évaluation :
5

Everything is good no issues

Anjum S. 
Évaluation :
5

Easy pick-up and drop off. Great experience. Thanks

ROBERTA M. 
Évaluation :
5

All is ok !!

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

There was an issue with the reservation. The two attendence person helped to solve it.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR R.  |  Premières impressions 
Évaluation :
4

Found out the night prior to pick up that my location had changed. Would have been nice to know earlier.

DIANE K. 
Évaluation :
5

I will be writing an email to customer service, I don't think it's the fault of the facility or the staff but some customer had misused the equipment to transport livestock or something it smelled horrible like horse manure or goats or something

DECLAN F M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO T. 
Évaluation :
5

This location and those working there are fantastic. Best customer service.

Kameron F. 
Évaluation :
5

excellent customer service at this location. I will continue to rent from this location only.

ANDREWY A. 
Évaluation :
5

The outside Attendants were wonderful!

PENELOPE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDUARDOF M. 
Évaluation :
4

Bill should not be double the quoted price. Appears to be an error, but contacting UHaul is a disaster (over 30 minute hold time???) Might need to reevaluate future rentals.

LEE STUART P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

The uhaul app doesn't work at all! I was overcharged but am confident I can get that resolved

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCOJESUS G. 
Évaluation :
4

Use a better process to scan drivers licenses. The last 2 times I rented a vehicle, it took a long time to do the paper work because my license would not scan.....

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
1

Would not extend time or offer solutions for multiple day rental, yet I was able to make additional reservations for time needed. Why was I able to re-reserve but not extend? Did not offer solutions. I was also denied my initial reservation, because I questioned what penalties and fees would be if I kept it longer. So I was told I couldn't have my truck.

Modesto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Carlos F. 
Évaluation :
2

The guy who helped me was awesome

Peter H. 
Évaluation :
1

Rude when we picked up the truck and even ruder when we returned it. Is it the “tough guy New York” attitude I'm not sure, but it's terrible customer service. First Uhaul in the country that has done this. Will never use uhaul away.

BRIAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

George Y.  |  Expérience générale 
Évaluation :
5

Excellent service

eddy n.  |  Premières impressions 
Évaluation :
1

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around 160 $. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Juan P.  |  Expérience générale 
Évaluation :
5

Very friendly. Nice guys working in front desk.

omar c.  |  Premières impressions 
Évaluation :
5

Muy buena atención al cliente especialmente de la srta Anni Martínez

eddy n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
1

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Juan P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joey l.  |  Expérience générale 
Évaluation :
5

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert C.  |  Expérience générale 
Évaluation :
5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE G.  |  Expérience générale 
Évaluation :
5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

MAKAYLA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  Premières impressions 
Évaluation :
5

I had a great experience and staff was awesome

Manuel F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Sujith R.  |  Expérience générale 
Évaluation :
5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  Premières impressions 
Évaluation :
5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Paul Sujith R.  |  Premières impressions 
Évaluation :
3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  Premières impressions 
Évaluation :
4

The move went good.

Quay T.  |  Premières impressions 
Évaluation :
1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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