Customer Reviews for U-Haul Moving & Storage of White Plains

9 465 évaluations

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287, Behind CVS)

(914) 949-2525

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287, Behind CVS)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They were absolutely great. Had to make many changes before and during move and they were so very accommodating. Merci

nahun urgiles 
Évaluation :
5

To return a vehicle is like pulling teeth. Your app sucks.

Tony Spinelli 
Évaluation :
5

Great and affordable service! Very happy with the hitch. Merci.

Michael Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Pappas 
Évaluation :
5

Everything went well.

Michelle Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecile Berberat 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Mayfield 
Évaluation :
5

👍👍👍👍

Albarino Rodriguezargueta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisca Chuquimbalqui 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy Johnson  |  Premières impressions 
Évaluation :
5

Nothing that I can think of. Everything was great from start to finish.

SALLY ANN TRONGONE 
Évaluation :
5

The UHaul employees were very helpful and courteous

chris Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod Tierney 
Évaluation :
5

The staff that works there is always very informative, and offers you any and all information as to the best of their knowledge. I always enjoy and would recommend this location to friends and family

JASOND MARSH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Sordellini 
Évaluation :
4

There should be a warning online that you can't rent a trailer with a jeep that has a convertible soft top. I had to come back the next day with my wife's suv. Lost a day.

Kenneth Gilmore 
Évaluation :
5

Oliver (outside) was very helpful!

Peter Goldstein 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brihana Antoine 
Évaluation :
5

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

BYRON E REED  |  Premières impressions 
Évaluation :
4

Staff were friendly, Oliver helped with my return to make it very quick and easy.

Katharine Horner 
Évaluation :
5

Outstanding as always

charles durr 
Évaluation :
5

Keep up the great work!

Alexander Shatilov 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rimfa England  |  Premières impressions 
Évaluation :
5

Some of the blankets were wet. I was protecting wood furniture so I didn't end up using them. Other than that, the pick up and drop off were easy! Many thanks!

Dana King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irving suriel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco DeBernardo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian Camacho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Fass 
Évaluation :
4

I have used this location numerous times throughout the years. The long time manager had left and my last experience was poor at best mainly to the personnel. This has since changed and the employees were helpful and without attitude. I am in a service business and realize not everyone is having a good day but when you deal with the public you have to put that aside. I was happy to see the staff was back to how I remembered it, helpful and fast. The vehicles were spotless and new. Even the employees outside the office and in the yard showed pride in their job. Good to see

richard denatale 
Évaluation :
5

Excellent place, top employees,very friendly and helpful.

Marcio Andrade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin Wolf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Delgado 
Évaluation :
5

Staff was excellent and helped in the pouring rain!

Randall Burr 
Évaluation :
5

Everyone was very helpful and the hitch was installed in a very quick timeframe

packy murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYMON S YIZAR 
Évaluation :
5

Overall experience in having a trailer hitch installed was excellent. Very easy to schedule on the local UHaul website. Immediately got emails confirming my appointment and how to prep the car for installation. I got a call to get my appointment moved up 2 days which worked well. When I got there, check-in was a breeze. All costs were very well explained & completely reasonable - I had priced other installers. It took the shop only 1-1/2 hr to complete. The tech was excellent and the finished product is fantastic and solid. I have had 3 previous cars have trailer hitches installed by UHaul in another state and have been very satisfied with the work. The service I received from this site has been the best thus far. I rate them 5/5 stars!

Rene Santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Bohorquez 
Évaluation :
4

Helpful staff, easy process.

Kevin O'Donnell 
Évaluation :
2

I was given a 10-foot truck with very little gas in it. I'm sure that's not the corporate policy. I'd suggest filling vehicles before renting them.

David Weiss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Ruffino 
Évaluation :
4

After going to 2 locations this location helped a lot. Only hiccup is that the Dollies and pads I requested were not in the trailer. I'm not sure if I paid for them but it was a challenge to handle the move without them.

Raasikh Joseph 
Évaluation :
3

The outside grounds needs to be cleaned better .

James Johnson 
Évaluation :
5

excelent service thank you

manuel garcia 
Évaluation :
5

Wow, I have to say the staff at the rental agency was simply amazing! From the moment I arrived to pick up my rental, Lucy was lightning-fast and incredibly helpful. And when I returned to drop off my rental, Leo was there to greet me with a smile and help me with the check-in process. Even when I had a little gas-related issue, both Leo and Anny were super-patient and answered all my questions with ease. I'm so impressed with their service that I can't wait to go back and rent from them again!

Monai Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Del Cid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA WADE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS MALPARTIDA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rimfa England  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denis brucciani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camilo contreras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN WALLACE 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samuel Thompson 
Évaluation :
4

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

BYRON E REED  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH R RAGETTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene Lewis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA PORTER  |  Premières impressions 
Évaluation :
5

Oliver was extremely helpful, and went above and beyond.

Dagmar Weaver-Madsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Montalegre 
Évaluation :
5

It was a pleasant experience. The young lady was very pleasant & helpful. It was quicker checking out than I thought it would be. Wish the 10' truck had a ramp but it's probably too short of a truck for one. Overall a painless experience.

John Bishop 
Évaluation :
5

Oliver was very helpful when I returned the cargo van. Super easy experience in returning, thanks to Oliver.

Patrick O'Donnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin estramara 
Évaluation :
1

A terrible experience today, I rented a van from 9 am and returned it at 11 am today, and I left some work tools forgotten in the back, and 3 hours later I returned to look for them and they did not appear , the employee who received my van was no longer there and the manager did not find my tools, it is not the first time that I forget something, but if the first time they do not appear, I advise you to carry out an investigation into the case

MANUEL CANAL ARAQUE 
Évaluation :
2

Staff wasn't friendly, poor explanation of services.

JASON SCHARKOPF 
Évaluation :
4

Employees were helpful and friendly.

Kathleen Fletcher 
Évaluation :
5

Every time I come here the agents are attentive and courteous. I am so happy to come here every time.

HECTOR F RAMIREZ 
Évaluation :
5

Waldy was awesome and installed my hitch in record time.

JUSTIN COSENTINO 
Évaluation :
5

Monai, Jose, and Oliver were great! My wire wasn't working and they helped me figured it out and i was on my way promptly. They are the best! Check in was also a smooth process. Anny had me on my way in no time!! The equipment was also clean and in good condition. 100 percent recommend this location!! Thanks

Michael Fisher 
Évaluation :
4

Thank you for the service

Alphy Thompson 
Évaluation :
3

Staff was friendly. The cargo door was extremely difficult to open and close, it was getting stuck a couple inches from the bottom. The driver's side door also had to be slammed to get it to close properly.

Brian Rose 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Zeolla 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nidia somarriba 
Évaluation :
5

Very pleasant and helpful staff. Equipment was good.

Miles Flamenbaum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Alfonso 
Évaluation :
5

Easy pick up and drop off

charles durr 
Évaluation :
5

Anny, Waldy they were great and very helpful. I give them 5 stars each.

JOSEM MERCADO 
Évaluation :
5

I've been to many U-haul locations. And this one by far is the best 1 great customer service. There's a guy at the counter name Enrique wonderful attitude, high spirit. He made it so easy for me to get my truck fast. Because I was in a hurry. He made the whole transaction smooth and fast I was in and out

ismael montes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANA Maimone 
Évaluation :
5

Professional staff, quick exit. Thank you!

Leroy Brown 
Évaluation :
5

Excellent employees! Best place to do business in white plains..

Marcio Andrade 
Évaluation :
5

Excellent work

Luis Enrique 
Évaluation :
5

Give Leo a raise; he deserves it!

Gary Forlini 
Évaluation :
4

Oliver was very helpful with return .he is always extremely friendly and helpful

Ed Dizenzo 
Évaluation :
5

Great customer service, Jose and Waldy took care of me.

ronny garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Ruffino 
Évaluation :
5

Excellent professionals working in this place.trucks well maintained, information available all the times .. couldn't be better.this company should be proud of this employees..

Marcio Andrade 
Évaluation :
1

Rude customer service

MEMLI NEPOLA 
Évaluation :
5

Booking the reservation was easy, the equipment was clean and user-friendly. Everyone was kind and knowledgeable, especially the gentleman who checked me in on-site. He was very helpful!

Caitlin Durney 
Évaluation :
5

Good service and excellent price and quality service

luis minchala 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR LEE 
Évaluation :
5

Rien

KATHY MANNIS 
Évaluation :
5

Great service at the Virginia Road, White Plains location!

LEIGH DORNBURGH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amos Pierrette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Chin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Vaccaro 
Évaluation :
5

Great people

Christopher Thomas  |  Expérience générale 
Évaluation :
5

Ok

fransico cianci d'emilio  |  Expérience générale 
Évaluation :
5

Great service

ENRICOM W MURRAY 
Évaluation :
4

Very friendly service and helpful.

Anthony Pidoto 
Évaluation :
5

I thought that the $$ I paid when making the reservation was the total I owed. It wasn't. I owed 50$ after the work was completed. Not sure why. Also, I don't think one should have to pay anything before the work is done. The technician who did the work was great.

Richard Weinbaum 
Évaluation :
4

Could have used someone outside to help us locate vehicle.

Anselmo Olvera 
Évaluation :
1

Train staff to deliver excellent service !Except for Monae.

Preston Dorsey 
Évaluation :
4

I thought the passenger side mirror was iced up but when I got to my loading site I realized there was spray paint or something on the mirror. It was difficult to see. Also the contract was emailed to me after I left the premises and when I checked it the gas level noted was more than was actually in the tank. You should make sure the customer is able to verify before leaving the lot.

BETH FREDERICK 
Évaluation :
5

The two young ladies who worked were both very patient with me and my many questions. They both seem so pleasant and knew the system and could answer all of my questions. Thank you very much.

Shanin Roane 
Évaluation :
2

Cargo van exterior was dirty--so dirty that I couldn't see out of the windows. Exterior graphics were defaced- someone took a .Sharpie and drew a demeaning picture. Interior had trash stuffed between dashboard and windshield. Front seats were not vacuumed--contained hair, etc. .

Jeffrey Silverman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIER BUIL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trent bronner 
Évaluation :
5

The person in the office disk was very helpful he was very patient and help me to fix all the issues

FARDIN GHAFOOR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliana Dacosta 
Évaluation :
5

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

David Fajardo  |  Expérience générale 
Évaluation :
5

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Cristin Batignani  |  Premières impressions 
Évaluation :
2

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Brandon Dougherty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda cummings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago Bonilla  |  Expérience générale 
Évaluation :
3

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

mirlinda asllani  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shad Interligi  |  Expérience générale 
Évaluation :
5

Manager and staffing were absolutely outstanding customer service friendly.

rosario margarita rosales  |  Expérience générale 
Évaluation :
2

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I'd never use them again based on that. And the gm is a ghost

LaQuilla Wilson  |  Expérience générale 
Évaluation :
3

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Jillian Street  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony morzello  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Mani  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett Votor  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Elizabeth Hall  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer Rojas  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaQuilla Wilson  |  Premières impressions 
Évaluation :
5

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Devan Jairam  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

David Fajardo  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele Gregory  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL TENENBAUM  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amos Pierrette  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danty Ledesma Perez  |  Online Move In 
Évaluation :
3

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

SAMUEL COKE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher Paganelli  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin Betterly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Harsch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MURPHY  |  Premières impressions 
Évaluation :
4

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Harry Harsch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Handler  |  Premières impressions 
Évaluation :
5

Very satisfied

ARTURG NETO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS HOWARD STERNBERG  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly!

GEORGYANN CARR  |  Premières impressions 
Évaluation :
3

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility's access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

STEPHEN WARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD HILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JP Cole  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gayann Lamattina  |  Expérience générale 
Évaluation :
5

Staff was ver helpful and accommodating

Hermelina Delapaz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Suarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA BROWN  |  Expérience générale 
Évaluation :
3

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Deborah Dulepski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenora Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR RICCE  |  Premières impressions 
Évaluation :
5

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

George Yates  |  Expérience générale 
Évaluation :
5

Excellent service

eddy nieto  |  Premières impressions 
Évaluation :
1

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Juan Palacios  |  Expérience générale 
Évaluation :
5

Very friendly. Nice guys working in front desk.

omar chamorro  |  Premières impressions 
Évaluation :
5

Muy buena atención al cliente especialmente de la srta Anni Martínez

eddy nieto  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael McCrain  |  Expérience générale 
Évaluation :
1

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Juan Palacios  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joey ledbetter  |  Expérience générale 
Évaluation :
5

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert Capua  |  Expérience générale 
Évaluation :
5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel Felix  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha Suarez  |  Premières impressions 
Évaluation :
5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE GELLETICH  |  Expérience générale 
Évaluation :
5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

MAKAYLA ROSARIO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal Pappas  |  Expérience générale 
Évaluation :
5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton Curry  |  Premières impressions 
Évaluation :
5

I had a great experience and staff was awesome

Manuel Felix  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth Simmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Sujith Rayi  |  Expérience générale 
Évaluation :
5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR KINSEY  |  Premières impressions 
Évaluation :
5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Paul Sujith Rayi  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle Russ  |  Expérience générale 
Évaluation :
5

Amazing manager and staff

christophe pays  |  Expérience générale 
Évaluation :
1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108,1 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura Campagna  |  Online Move In 
Évaluation :
2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar Isa  |  Expérience générale 
Évaluation :
5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot Wilsterman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc goldberg  |  Expérience générale 
Évaluation :
3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN SEBERG  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Meghan Moynihan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessenia Calle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Rodnizki  |  Expérience générale 
Évaluation :
1

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha Hillian  |  Expérience générale 
Évaluation :
4

The move went good.

Quay Thomas  |  Premières impressions 
Évaluation :
1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline Loftin  |  Premières impressions 
Évaluation :
5

The staff at this location were always friendly and helpful.

stephanie harris  |  Expérience générale 
Évaluation :
5

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH SUGRUE  |  Expérience générale 
Évaluation :
5

No problems, helpful staff

SARA ORGEL  |  Expérience générale 
Évaluation :
4

Great staff.

Brian Kapsner  |  Expérience générale 
Évaluation :
5

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi Smith  |  Premières impressions 
Évaluation :
4

Was easy to get signed up and moved in.

ADAM LOCKLIN  |  Premières impressions 
Évaluation :
5

Other than the hours, everything was great.

Michael Young  |  Expérience générale 
Évaluation :
3

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus Veytia  |  Expérience générale 
Évaluation :
5

Outstanding

Ralph Bonet  |  Expérience générale 
Évaluation :
5

It was easy and convenient

Aisha Ahmad  |  Expérience générale 
Évaluation :
5

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY STOCKTON  |  Réservation 
Évaluation :
4

Nice facility to have my UBox shipped to.

Sam Wolloch  |  Expérience générale 
Évaluation :
5

The staff was very helpful

Renee Cook  |  Expérience générale 
Évaluation :
5

Service rep was very helpful

Renee Cook  |  Réservation 
Évaluation :
1

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

DAVID Strober  |  Réservation 
Évaluation :
5

Donna and her crew are amazing. Always helpful and knowledgeable.

Kassim Walker  |  Expérience générale 
Évaluation :
5

I was completely satisfied with the service. Merci.

Jana Jordanidisova  |  Expérience générale 
Évaluation :
1

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Audrey Appel  |  Réservation 
Évaluation :
5

Everyone there was awesome and it was a great facility!

mark kearney  |  Expérience générale 
Évaluation :
5

Made a stressful time less stressful

Dori Ramos  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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