Customer Reviews for U-Haul Moving & Storage of White Plains

7 695 reviews

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything is good no issues

Anjum S. 
Évaluation :
5

Easy pick-up and drop off. Great experience. Thanks

ROBERTA M. 
Évaluation :
5

All is ok !!

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

There was an issue with the reservation. The two attendence person helped to solve it.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR R.  |  Premières impressions 
Évaluation :
4

Found out the night prior to pick up that my location had changed. Would have been nice to know earlier.

DIANE K. 
Évaluation :
5

I will be writing an email to customer service, I don't think it's the fault of the facility or the staff but some customer had misused the equipment to transport livestock or something it smelled horrible like horse manure or goats or something

DECLAN F M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO T. 
Évaluation :
5

This location and those working there are fantastic. Best customer service.

Kameron F. 
Évaluation :
5

excellent customer service at this location. I will continue to rent from this location only.

ANDREWY A. 
Évaluation :
5

The outside Attendants were wonderful!

PENELOPE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDUARDOF M. 
Évaluation :
4

Bill should not be double the quoted price. Appears to be an error, but contacting UHaul is a disaster (over 30 minute hold time???) Might need to reevaluate future rentals.

LEE STUART P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

The uhaul app doesn't work at all! I was overcharged but am confident I can get that resolved

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCOJESUS G. 
Évaluation :
4

Use a better process to scan drivers licenses. The last 2 times I rented a vehicle, it took a long time to do the paper work because my license would not scan.....

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
1

Would not extend time or offer solutions for multiple day rental, yet I was able to make additional reservations for time needed. Why was I able to re-reserve but not extend? Did not offer solutions. I was also denied my initial reservation, because I questioned what penalties and fees would be if I kept it longer. So I was told I couldn't have my truck.

Modesto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Carlos F. 
Évaluation :
2

The guy who helped me was awesome

Peter H. 
Évaluation :
1

Rude when we picked up the truck and even ruder when we returned it. Is it the “tough guy New York” attitude I'm not sure, but it's terrible customer service. First Uhaul in the country that has done this. Will never use uhaul away.

BRIAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUREITOONESIMO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER R L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMVINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIDIAF M. 
Évaluation :
5

Na

SOPHIA S S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL L. 
Évaluation :
5

Tire pressure low slow leak in rear right tire otherwise great service n

Joshua B. 
Évaluation :
3

Before I drove my rental van out of lot, indicator light said van's “oil is low and needed to be changed”. They gave me another van. Inside the second van, windshield was FILTHY, not cleaned. During trip the dashboard indicator light went off indicating that the tire pressure for one tire was low. I had to go somewhere to get it filled immediately. They are not checking over or cleaning rentals thoroughly at this location.

MELISSADAWN MILL K. 
Évaluation :
1

Horrible vehicle was lots of noise exhaust system leaking very uncomfortable truck the staff in the car front desk was horrible very disrespectful When I told him that I made the reservation online he charge me 102 $plus what I made the reservation for the live representative in charge of 52 $I want a full investigation this is not right shame of you I'm watching disgrace very unhappy I will give a horrible feedback

Viktor N. 
Évaluation :
5

Stop spraying what ever it is that they are spraying, it makes your feet very slippery to step on the brake and gas pedal, I already told the cleaners about the problem last week, this week it's still the same, someone will have an accident if you don't do something about it.

JOSEPHWATERTON I S. 
Évaluation :
5

Muchas gracias por el servicio estoy un agradecido

GRABIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE S. 
Évaluation :
3

Impossible to get someone on the phone; goes immediately to a 1-800 #; than takes at least 20 min for someone to answer and they are not located at place of pick-up/drop off This was a frustrating experience

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER R L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG JOON K. 
Évaluation :
2

Vehicle was in good shape. The staff was professional and kind, but there is a total melt down on the management end of this and I cannot blame the staff. They open at 7 and at 9am there was still only 1 person able to help the customers and the line that I was in was 9 people deep. It took me, from arrival at the UHaul to departing in the UHaul truck over an hour. That's ridiculous. People were pissed and started saying that they are done with UHaul and going to rent from Budget. I may be as well.

ERICR L. 
Évaluation :
3

A simple request that would be helpful for those of us that took the time to make a reservation and just need to pick up and go! Have separate lines when waiting on customers. ONE for people with reservations and ONE for walk-ins, those that have NOT yet made a reservation@

LULINDAB L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER ESTUARDO M. 
Évaluation :
5

Nothing. Everything was great

JOSEPH A O. 
Évaluation :
5

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

George Y.  |  Expérience générale 
Évaluation :
5

The check in and check out via app was absolutely terrible. Will not never use this option again. Takes too long and glitches makes you redo steps.

Biren P. 
Évaluation :
3

No 12V cigarette charger. Impossible to reach location by phone. Long wait times on general phone number. Staff at location was fine; problem with corporate phone policy in reaching individual location.

TIMOTHYT F. 
Évaluation :
1

I received a dirty van, cracked windshield and an almost empty gas tank that was marked having had more gas. They are slow and unresponsive. Standing around the register talking

MICHAELC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Entire experience was good.

KA S. 
Évaluation :
5

On site staff is helpful and friendly. Also the on line support noted my file when I returned the truck. The location feature on my phone would not work. Final bill showed up timely and accurate.

BRIANK B. 
Évaluation :
5

The service is already excelent..

EDGAR S. 
Évaluation :
5

Great experience would recommend

Charles D. 
Évaluation :
3

Not enough staff working for busy morning rush and equipment was not ready and was not clean.

JESSICAC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNP C. 
Évaluation :
5

Easy online reservation experience , At the pick up time the customer service attendants were friendly, efficient, helpful. The person helping us outside at pick up and drop off was very friendly and helpful. Easy experience. Thank you.

MARIAESTHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ioannis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALYAVICTOROVN K. 
Évaluation :
5

Excellent service!

CHRISTOPHERANTHO H. 
Évaluation :
4

Hire more employees that are friendly and helpful as the ones you now have.

ROSALEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIANN P. 
Évaluation :
5

It was fast and easy to do the transaction.

JEANZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGARRAFAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODDM F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A C. 
Évaluation :
5

Jabari handled the return, he was very professional and courteous

PHILIP T S B. 
Évaluation :
1

People were good. Problem with vehicle that I would like resolved!

MARYTHOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise E. 
Évaluation :
5

Polite and helpful staff In and out with no problems

BRIANP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

I used your self check-in and love that. Very easy and quick

DELBERT A. 
Évaluation :
1

I literally rented a furniture dolly, that I was told there was none left of… and yet my account was still hit with the 7 $rental fee for a piece of equipment I NEVER HAD! I will never rent a truck here again nor will I recommend it. This is total BS.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDA P. 
Évaluation :
5

The two gentlemen's that provided service did a great job. I recommend them both for raises, especially working so hard during an server tropical storm.

Brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANG M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

I wish you had a truck closer to my home , it was over 2 hrs round trip, it took time away from packing the truck. The people at this location were very nice and very efficient.

ROBERT P. 
Évaluation :
5

The inside of the windshield was not clean, and the truck did make a whining noise (belts) at 30mph

JONATHANPETER S. 
Évaluation :
5

Wonderful experience, staff was helpful, van was immaculate

JANE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

S.O.

COSMO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT C M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANR M. 
Évaluation :
4

Don't sell me accessories that prove to be out of stock when I arrive to pick them up… perhaps improve your inventory control? Next time I'll buy my loading straps elsewhere, rather than risk relying on UHaul to provide them.

WILLIAMCHRISTOPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYB G. 
Évaluation :
2

Improvement customer service with the staff at this location. Interacted with 5 different employees and only one employee was positive. They failed to call me with shipping updates, very challenging to get someone on the phone, very poor customer interaction and service.

Han C. 
Évaluation :
3

the estimate that I received the day before my rental was not at all the cost of my actual rental.

ROBERTP C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHONSO III P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al S. 
Évaluation :
5

Excellent service

eddy n.  |  Premières impressions 
Évaluation :
1

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around 160 $. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Juan P.  |  Expérience générale 
Évaluation :
5

Very friendly. Nice guys working in front desk.

Fernando E.  |  Premières impressions 
Évaluation :
5

Muy buena atención al cliente especialmente de la srta Anni Martínez

eddy n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
1

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Juan P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joey l.  |  Expérience générale 
Évaluation :
5

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert C.  |  Expérience générale 
Évaluation :
5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE G.  |  Expérience générale 
Évaluation :
5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

MAKAYLA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  Premières impressions 
Évaluation :
5

I had a great experience and staff was awesome

Manuel F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Sujith R.  |  Expérience générale 
Évaluation :
5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  Premières impressions 
Évaluation :
5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Paul Sujith R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle R.  |  Expérience générale 
Évaluation :
5

Amazing manager and staff

christophe p.  |  Expérience générale 
Évaluation :
1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the 108,10 $ taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura C.  |  Online Move In 
Évaluation :
2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar I.  |  Expérience générale 
Évaluation :
5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot W.  |  Premières impressions 
Évaluation :
3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  Premières impressions 
Évaluation :
4

The move went good.

Quay T.  |  Premières impressions 
Évaluation :
1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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