Customer Reviews for U-Haul Moving & Storage of White Plains

Évaluation :

3

The air conditioner was not working and it was 90 degrees outside.

Évaluation :

5

The trailer I rented was fine, but it was mud-spattered and had trash in it. For the record, I did not spatter it with mud, I got it like that.

Évaluation :

4

Did not appreciate the 25 cleaning charge. Was not informed when I rented.

Évaluation :

5

The best part of the experience was an associate (Leo Taveras) I returned the truck and he was getting ready to go home. He took the time to help me return it using the internet and bar code. When my phone wasn't working properly he went above and beyond by going back in the building and Making sure my return went through. Merci.

Évaluation :

5

Great customer service, super fast in and out.

Évaluation :

5

Quick drop off process.

Évaluation :

5

Excellent staff awesome and extremely helpful

Évaluation :

5

The car dolly I rented was damage before me use it .. the taillight popped out during the trip because it was tapped on .. and when I loaded the car on to the dolly the strap was short on the right side lucky I was able to make it work but I had to deflate air out of the tire to get strap onto ratchet strap

Évaluation :

2

Why is it that the customer service reps lack the understanding what their job responsibility is? Their customer service skills are horrible and U-Haul should be embarrassed to have these reps at first line to represent their company. Either they are on a personal phone call or talking to a colleague about nothing related to U-Haul business. I had to go back in the office three times because the rep forgot to inform me of something. This is even after I checked in early on your site. Also why is it the customers responsibility to purchase a wiring extension cable that was always on the car transporters in the past. I was told they are being stolen. So you know what get that matter resolved. Either remove the extensions when the equipment are returned and put them in a safe spot so its available for the next customer renting your equipment. I had to purchase the extension for 5 dollars which by the way wasn't explained to me when I first checked in. Not a happy customer at all!!

Évaluation :

5

Easy drop off

Évaluation :

3

The check-in process is very long & could proceed much faster if you asked for the selfie & license photos witj the other mobile app info.

Évaluation :

1

Upon picking up I asked if should we decide do one way and was told yes. When I called the next day the girl completely denied and told me with very unpleasant attitude that she would charge my credit card $3000 if I return the truck at another location.

Évaluation :

4

The passenger side mirror could not be adjusted. The driver side window handle was broken and I couldn't adjust the driver's seat enough for my height 5'1”

Évaluation :

3

Was told that U-Haul would email me a receipt which never happened. Called twice and placed in long hold with no answer. Will dispute charge with credit card company

Évaluation :

5

The folks who work at this location are really nice!

Évaluation :

5

The attendant was knowledgeable and informed us well of details .

Évaluation :

3

Dropped after hours

Évaluation :

5

Parking sucked! Everything else was great

Évaluation :

4

Make the checkin process quicker. One person doing all the work, she needs help!

Évaluation :

5

The staff at this location are great. Lucy, in particular made the process very simple, even when I had to make a change to a bigger trailer.

Évaluation :

3

A very narrow driveway to maneuver.

Évaluation :

1

Send me my refund of $285

Évaluation :

4

Service was outstanding from the gentleman who checked me out and back in later in the day. He was juggling multiple tasks skillfully and in an incredibly organized manner. He was friendly and courteous to all customers.

Évaluation :

2

The van was dirty and the bumper was damaged when I picked it up. Although I had already checked in online, I had to wait in a very long line to pick up my vehicle because there was only one register. On the upside, all of the employees were super pleasant and helpful.

Évaluation :

2

Two big problems: 1) The trailer was missing a wiring harness (the staff claimed it was stolen before I arrived ) so I had to buy a wiring harness with my own money to install so I could use the trailer. Yes, I had to buy wiring to use YOUR trailer. However, I will say the mechanics and outdoor staff were friendly and sympathetic to the situation and helped me buy wiring and treated me respectfully. 2) The lady at the check in counter was the worst. Absolutely no sense of awareness or customer service. Abandoned her post for ten minutes with a line of 8 people and said nothing to anyone coming or going. No hello to anyone, no letting people know what she's doing, no welcome to U-Haul, just silence with everyone. When I did get to the counter it was the slowest check in process I've ever encountered at U-Haul. I had a reservation and I still had to stand there for 15 minutes going through processes at a glacial pace while she would stare at her screen for long periods in silence. Weird and unpleasant. All the people in line were frustrated. I'm summary, bad counter person, badly maintained local equipment, and friendly and helpful outdoor staff.

Évaluation :

5

Just continue to keep doing what you are doing.

Évaluation :

5

To much air freshener was used in the truck. The scent was overwhelming

Évaluation :

5

More maintenance and check the AC

Évaluation :

5

Anna was very accommodating and pleasant to deal with. She provided great customer service after my reservation was canceled due circumstances beyond my control. This will be my go to location if I ever need to rent a truck.

Évaluation :

4

Too much reliance on apps for check-in/return. Over complicates what should be a fairly simple process. PS your truck is up for an oil change.

Évaluation :

1

Replace the Manager “Annie Martinez” who is extremely rude, incapable of maintaining a professional work environment, allow's U-Haul vehicles to be used as loud Music Entertainment for cleaning Staff, Customer's unable to enter and or exit property due to UHaul equipment congestion and most importantly, horrible Customer Service from the Manager, Ms Martinez. I have filed a “dispute” and waiting on a response from Ms Jaime Lemb in Marketing.

Évaluation :

5

Very friendly and accommodating

Évaluation :

2

I was overcharged upon return and then unable to speak to anyone via phone about the charge. Will NOT be going to this facility again.

Évaluation :

5

Everything was just perfect. Thank you.

Évaluation :

5

Experience far exceeded my expectations. Great staff. Multitasking all the time but keeping all clients happy.

Évaluation :

1

Local Uhaul - have been coming over for last 25 years but was shocked this last time on how much it went downhill. Not only was the location dirty, understaffed, van was dirty, but they scammed me for extra fuel money stating I did not fill up when indeed I returned it gassed up. Wow -terrible!

Évaluation :

5

Let customers speak to the store directly!! Not to a customer service line that is central. Those employees are utterly useless and unhelpful.

Évaluation :

4

Overall, it was a good experience. It would have been better if we could have left our car on site, but there was no room. The van was okay, rides rough, but maybe that's how they are? I don't have any other experience with vans like these. One thing I really appreciated - the young woman who checked us out recommended that we download a truck route mapping program onto our phones as we were taking the van into NYC (and can't go on parkways due to commercial plates. That suggestion was a life-saver! I've probably driven into the City thousands of times, but never having a commercial vehicle registered vehicles. My sales to her (don't know her name). Equipment return was very simple.

Évaluation :

5

Very satisfied

Évaluation :

5

The employees at the UHaul on Virginia Road White Plains are incredible people with 1st rate service skills! Thank You.

Évaluation :

5

It was a very clear and easy process! Thank your for making it simple, when moving can be so strenuous! Cheers!

Évaluation :

1

Terrible customer service.

Évaluation :

5

The entire team at the location worked professionally...from arrival to return. Thank you for your warm greeting and attention to all my concerns regarding the rental.

Évaluation :

5

Nothing that I can see

Évaluation :

4

The web site only allowed me to drop off far from my destination Thankfully I called and rerouted to Westchester NY and was able to save some time

Évaluation :

3

Less wait time

Évaluation :

2

Installed chains incorrectly twice.

Évaluation :

1

I am a frequent UHaul customer, both personal and business use. I have never seen customer service so mediocre and subpar compared to other uhaul facilities. The young representatives there lack the initiative to ask customers if they needed help. I, for one had to search for it and beg for it. The truck I received for rental had an AC only blowing through the top vents and not the front, and I brought this to the attention of the representative there. It was 100F as f&$k as b*lls deep that day and all he said was "what do you want me to do?. It's getting night time so the weather is going to be cooler?". Mind you, I had rented this for 24hrs and had to haul my stuff from the old address in queens to port chester and he had the audacity of making a sarcastic remark that it is going to be cooler at night. I am hauling during the day time. The same 100F degree weather, ac blowing air in the wrong direction. I am for one, am not the person who complains a lot because I work in retail. I know how hectic people get at times, be demanding at times. I wasn't even complaining, I just brought it up to them in the hopes they change my truck. He even said afterwards, I can change the truck for you but you have to wait because I have other customers waiting. So, you already got my money and not attend to me anymore? You got what you're here for so leave? That is just not right. I have never experience this kind of service in other uhaul facilities. If there was a problem with my truck the moment I sit down, I tell them the issue and they're more than happy to replace it. After all, I was a paying customer just like everybody else. So, if you have any other choice, avoid this one.

Évaluation :

5

The staff went above and beyond in making my rental great! Merci

Évaluation :

4

Anny is great. She works very hard and is cool under pressure. She should get some help. Guy who check vehicles back in very nice and efficient. Over all great experience.

Évaluation :

5

This is the best location I have ever worked with. I have used them at least 5 times.

Évaluation :

4

2nd time I have rented at this location and both times selected remote/phone pick-up but it did not work. A little frustrating but staff took everything fine.

Évaluation :

3

attendant was rude and not very nice

Évaluation :

4

The van was a bit dirty, especially the windshield. Dropping off was confusing because they did not provide directions on how to do so. There was no one in the office or available to give us instructions. We had to look around until we found someone. An improvement would be to provide written return instructions to just park the vehicle and leave it.

Évaluation :

5

Excellent experience from start to finish.

Évaluation :

5

The staff was very helpful and friendly!

Évaluation :

3

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility's access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Évaluation :

5

Staff was ver helpful and accommodating

Évaluation :

3

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Évaluation :

5

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Évaluation :

5

Excellent service

Évaluation :

1

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Évaluation :

5

Very friendly. Nice guys working in front desk.

Évaluation :

5

Muy buena atención al cliente especialmente de la srta Anni Martínez

Évaluation :

1

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Évaluation :

5

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Évaluation :

5

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Évaluation :

5

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Évaluation :

5

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I'm definitely going to be a repeat customer

Évaluation :

5

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Évaluation :

5

I had a great experience and staff was awesome

Évaluation :

5

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Évaluation :

5

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Merci.

Évaluation :

5

Amazing manager and staff

Évaluation :

1

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108,1 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Évaluation :

2

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Évaluation :

5

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She's also really kind and pleasant to work with. Looking forward to the next phase of our move!

Évaluation :

3

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Évaluation :

1

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Évaluation :

4

The move went good.

Évaluation :

1

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Évaluation :

5

The staff at this location were always friendly and helpful.

Évaluation :

5

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Évaluation :

5

No problems, helpful staff

Évaluation :

4

Great staff.

Évaluation :

5

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Évaluation :

4

Was easy to get signed up and moved in.

Évaluation :

5

Other than the hours, everything was great.

Évaluation :

3

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Évaluation :

5

Outstanding

Évaluation :

5

It was easy and convenient

Évaluation :

5

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Évaluation :

4

Nice facility to have my UBox shipped to.

Évaluation :

5

The staff was very helpful

Évaluation :

5

Service rep was very helpful

Évaluation :

1

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Évaluation :

5

Donna and her crew are amazing. Always helpful and knowledgeable.

Évaluation :

5

I was completely satisfied with the service. Merci.

Évaluation :

1

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Évaluation :

5

Everyone there was awesome and it was a great facility!