Customer Reviews for U-Haul Moving & Storage of Wichita Falls

Évaluation :

5

Excellent customer service. Very friendly staff that provided direction and answered questions.

Évaluation :

5

na

Évaluation :

5

Great service

Évaluation :

5

All charges and fees need to be upfront and clear, starting with the online reservation. The internet reservation said I was going to be paying a total of $151 for everything - all fees, charges, insurance, etc. But, they charged me $269 at the desk, and they said, "the online doesn't include your mileage." This is bad. However, when you return the truck, they will charge you the real amount after all said and done. I think it's a bad way to do business with people. Just be upfront with everything at the beginning.

Évaluation :

3

Can start by reading the beginning gas gauge correctly!! Was told there was a half a tank in the truck and barely made it 19 miles before having to fuel. Retuned the truck with way more than was given and was still charged the price of half a tank!! I will not be using uhaul again.

Évaluation :

5

Went very smoothly, thank you!

Évaluation :

5

I forgot to mention the 26' truck I rented had VERY little brakes. Please have it checked out! Otherwise the truck was great.

Évaluation :

5

Pay your workers a minimum wage of $25/hr or more

Évaluation :

3

The last 3 of 4 times using uhaul have not been pleasant. This will probably be the last time as the trailer was not ever properly connected to my truck and I had the trailer pop off the ball slam into my truck repeatedly and almost hit others around me. This is not a mistake that can happen and it's very dangerous. This is why I always like to connect my own trailers but apparently an employee has to do it and they know way they are doing. This could have been a lot worse.

Évaluation :

5

This location was absolutely amazing and very understanding of my situation ….

Évaluation :

5

Everything was great

Évaluation :

5

Drop off was fast and convenient

Évaluation :

4

Unit temperature was over 100*. AC system not working. Attendants didn't seem like it was a major issue. Hopefully next time we stop by the climate control is working.

Évaluation :

4

Would recommend UBox to everyone

Évaluation :

4

I couldn't return my rental through the website after hours. When tryin to do so it just brought upy old cancelled reservation.

Évaluation :

3

If the dolly I reserved isn't available, some notice would be nice. They just gave us a different, cheaper dolly and didn't say anything until I called to ask about it. It wasn't a huge problem, more inconvenient than anything.

Évaluation :

5

Employees were extremely helpful at this location, it did not go as planned but they offered a solution that worked out great! Very friendly, thank you!

Évaluation :

1

Wow, where do I start... Well, first, got stranded for 11 hours with no help, in 107° weather and a 5 year old. Luckily it happened while I was trying to get the car dolly and the place we were supposed to pick it up at was a mechanic shop. Uhaul truck couldn't go faster then 50 without shaking violently. Hours on the phone with customer service, multiple different people talked to and I have absolutely no cellphone service at this point. Long story short, the kind people I picked the car dolly up from, one was calling their district manager multiple times throughout the day to which he had no way of getting ahold of road side assistant bosses or higher ups to make the customer service people do their Job, was told they would be there within an hour which they never even arrived. Then they told me there were no trucks available and they would have to set us up in a hotel in a town that didn't have one to which I replied that I had to get to my destination by the next morning and that the uhaul distributor that I got stuck at called their friend who also distributed and got us a replacement uhaul of the same size. That was after multiple hours of being told there was nothing they could do but send a mechanic to see if they could fix it even though we were sitting at a mechanics place who offered to fix it as long as they got reimbursed but was told no to which noone showed. Told the roadside people we found a uhaul 15 miles away, they were to send a tow truck to pick up our full and not drivable Uhaul and take it to the destination where the uhaul was but since that was going to be over an hour and the distributor it was being picked up from couldn't stay that late due to prior engagements the distributor took the uhaul to us and then the distributor that we were stuck at helped us moved everything into the uhaul after the uhaul people told them to leave us knowing there was no cellphone service which was why they had to call the distributors phone to contact me. Either way, uhaul lost two distributors that day and I'm glad I wasn't farther away because it was 107 out, my daughter and I had no water as it was supposed to be a quick grab and go, no food, no bathroom, no AC and we more then likely would have been stuck even longer. I will never use Uhaul again.

Évaluation :

5

No recommendation needed. This is a first-rate operation and I have been impressed both times I have used them.

Évaluation :

1

The truck started smoking and I wasn't even done moving. Upset with The Whole experience I wish I didn't have to move in in less than a month and do this all over again

Évaluation :

5

The team at Uhaul storage and rental was great to work with in all aspects of the rental.

Évaluation :

5

The Vehicle that was rented needs to be addressed with the steering. It is very unstable on long trips.

Évaluation :

5

Great place!

Évaluation :

4

Appliance dolly had damaged web belt that we did not find until we started to use

Évaluation :

3

Car carrier did not fit my car. Truck was not ready in time.

Évaluation :

5

Tanner, the employee that was running the store, was GREAT! He really did his job above & beyond all of my expectations. We had car trouble while traveling through Wichita Falls & needed a car hauler trailer. He was very friendly, helpful & got us in & out very quickly. The store was very clean, up to date & well stocked. Thanks Tanner & Thanks U-Haul.

Évaluation :

5

I had no problems with picking up the truck. When I returned the pickup truck I encountered some problems. The agent answered the phone instead of helping the people in line. Maybe more staff would help!

Évaluation :

5

just keep doing what you are doing.

Évaluation :

3

truck need brakes ramp was not rigth on truck

Évaluation :

5

Very helpful with any questions and very friendly

Évaluation :

5

Best U-Haul in Wichita Falls! A finely tuned machine!! So efficient. They also helped me plan this whole trip. I wasn't at all sure what I needed. They even made my Reservation on for me days in advance! Y'all are the best!!

Évaluation :

5

Everyone was so polite and explained things to where I could understand the process and how things work.

Évaluation :

5

Wonderful drop off!

Évaluation :

5

I really like the security features of a swipe card, gate, and video monitors in store. Unit extremely clean. Got a free month and free lock. Excellent customer support.

Évaluation :

5

The staff working today (22 June) are some of the nicest people we've met in Wichita Falls & at U-Haul. Whatever you do, don't ever let them get away!

Évaluation :

5

Improve geolocation range for mobile pickups. I was in the correct parking lot, but I could not initiate the pickup because the website thought I wasn't at the location. Fortunately, the office was already open, and I was helped inside. Otherwise, I wouldn't have been able to pickup my rental vehicle!

Évaluation :

5

Better staffing would be great, but I think everyone is short handed right now. That's the only complaint I have. There was 4 people in line when I got there, but the employees seemed to work quickly, and diligently to get the line down as fast as possible.

Évaluation :

1

The truck I rented was absolutely fithy on the inside. I told the attendant Katie. She replied, "Sir, I think you'll be ok". I told her the fuel was low. She replied, "no, I checked it myself". So I showed her. She told me I can fix it in the app. I uploaded a picture of the gas gauge to the app BEFORE I left the store. I returned it a little over 1/2 a tank. I drove 8 miles! Yes 8 miles only. 7 gallons of gas for 8 miles? No way this is fair. I will follow up on this on Monday. Not locally.

Évaluation :

5

Extremely accommodating. In and out pretty quickly. Merci

Évaluation :

5

I appreciate their assistance and customer service.

Évaluation :

5

Answer phones

Évaluation :

1

Y'all over charged my car.. the employees was more rude and disrespectful then I've ever been treated like!!!!! I would never recommend or use y'all EVER AGAIN!!!!!

Évaluation :

5

This was by far the most pleasant experience I have ever had in regards to customer satisfaction. It started in a bit of a bad way, my appointment was almost rescheduled and then my tail light was chipped, but Mario and his team went above and beyond to make sure that everything was made right and then some. They are all courteous and respectful. They have incredible integrity and take pride in their work. I really appreciate everything. Merci.

Évaluation :

5

Friendly and helpful staff!

Évaluation :

4

I stopped in asking if there were any available trucks for a last minute, one day move. I was told no & that everything was booked in advance. Also, as far as they could tell, the other U-Hauls in town were in the same situation: nothing available. I did call another U-Haul location in town & while he said they had nothing available he offered to check around on his computer. He found a 20 foot truck that would be available at 2:00 pm at the location I just left. He asked if I wanted to reserve it & I said yes. All taken care of because he bothered to get online & look around. I'm going to stop by his location soon & thank him.

Évaluation :

5

This U haul location has what it takes. Within the last six months we have used U-Haul three times and each time I had a smile on my face and had good things to talk about. Other locations can model themselves after the Kell Blvd location.

Évaluation :

5

With this experience it was great. Super easy to rent the gentleman that helped me do the rental suggested to just keep the trailer over night since it was the same price for the 4 or 6 hour's I was going to use it. I appreciated the offer. When I'm in Wichita Falls Texas this is the only U-Haul store I go to. I have never had any issues and the team there are always willing to help.

Évaluation :

5

The pick up process was quick and easy. I was in and out in under 10 minutes with everything I needed already ready to go.

Évaluation :

4

Vehicle return was very quick and easy.

Évaluation :

5

We really appreciate the free 30-day storage aftera One Way Truck Rental.

Évaluation :

5

I was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.

Évaluation :

5

I needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!

Évaluation :

5

Mario and his staff where great wouldn't give them up

Évaluation :

5

Very helpful and curious.

Évaluation :

3

The storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.

Évaluation :

5

I love the climate control... Staff was amazing and I was completely taken care of.

Évaluation :

5

Both the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks

Évaluation :

5

The gentleman working here had Awesome customer service and were very professional and patient.

Évaluation :

5

Mario was very helpful

Évaluation :

5

Great helpful folks with a good sense of humor --

Évaluation :

5

U-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!

Évaluation :

5

Had the unit for over three years and never had an issue with them. Always available and courteous.

Évaluation :

5

Easy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.

Évaluation :

3

Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.

Évaluation :

5

Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome

Évaluation :

5

The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.

Évaluation :

5

The lady who helped us was very kind and patient. She is an asset to your organization.

Évaluation :

5

She was top notch. Good service. Savana was very helpful.

Évaluation :

3

I paid extra for 24 hour access. There are lights in my unit but they do not work.

Évaluation :

4

I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.

Évaluation :

5

Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I'll also give five star rating on Google reviews. Thank you so much!

Évaluation :

3

The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later

Évaluation :

1

Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.

Évaluation :

5

Very nice even helped me back out a truck.

Évaluation :

5

The only problem my wife and I had was that the storage door is too hard to roll up.

Évaluation :

5

Amazing customer service very thorough and helpful.

Évaluation :

4

Employees acted professionally.

Évaluation :

5

Very helpful and very understanding!!!

Évaluation :

4

Everything went smoothly.

Évaluation :

3

Went on price that was already expensive.

Évaluation :

4

A little expensive but well maintained.

Évaluation :

5

Fast and easy, very friendly.

Évaluation :

5

Every staff member I dealt with was amazing.

Évaluation :

4

Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Évaluation :

4

The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Évaluation :

1

Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

Évaluation :

5

Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Évaluation :

5

Thanks for nice service.

Évaluation :

4

Friendly staff and clean facilities.

Évaluation :

5

Extremely helpful, friendly, and fast.

Évaluation :

5

The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Évaluation :

5

Everyone was very friendly and had a professional image

Évaluation :

5

Very good Service. Employees caring,

Évaluation :

5

Excellent customer service

Évaluation :

5

Everyone as always nice and helpful

Évaluation :

5

Excellent Service

Évaluation :

4

I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Évaluation :

5

These guys are awesome! One of the best U Haul service I have ever had!

Évaluation :

5

Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

Évaluation :

5

Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

Évaluation :

5

I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

Évaluation :

5

Staff was very friendly and courteous.

Évaluation :

5

The staff at this location is so helpful and awesome

Évaluation :

5

...thank you for your help with my brother’s storage unit....!

Évaluation :

5

Jason is awesome

Évaluation :

5

Thank you for your helpful service and decent pricing, it made my move that much more less stressful.

Évaluation :

5

place is run like a well oiled machine. Will not use any other place now.

Évaluation :

3

Very polite staff. U Haul is located in a convenient place