Évaluations des clients U-Haul Moving & Storage of Williamsport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Williamsport

Cote générale :

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Donald G.
Évaluation :

Very understanding of my situation when a two part drop was involved. Coming from Oklahoma with a truck loaded and a trailer pulling my car, I needed to drop the trailer and car first before I could unload the truck. They allowed me to do what was needed to set up a new home first and then bring the equipment back afterwards.

Deborah F.
Évaluation :

Penn St Williamsport: This location provided us with a complete opposite experience from Shamokin Dam. They were excellent!!! From the individual (A.) at 7:30 am to (T.) at 7:00 pm. They were empathetic and apologetic that we were inconvenienced by the van breaking down (which has never happened before with my experiences with Uhaul and something they had no control over.. the vehicle was brand new). They helped us over the phone and made the experience positive. I would absolutely recommend them to anyone without hesitation.

samual S.
Évaluation :

N/a

Christopher A. | Expérience générale |
Évaluation :

Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the best

ROBERT P.
Évaluation :

The inspection at pick up scared me since it appeared that any marks regardless of how small were going to be charged as damage, I believe your definition of normal wear and tear is way too conservative. I realize there are individuals who abuse equipment, but your inspection scared me to the point I will think twice before renting again. I should also mention I had zero damage of any kind charged to me, but the fear of confrontation tarnished the day.

Kurt N.
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Le client n'a pas laissé de commentaire.

Sheree P.
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Le client n'a pas laissé de commentaire.

Mack S.
Évaluation :

Everyone was great!

David M.
Évaluation :

Trailer was clean, but leaked bad on the trip out. I had damage to some of the furniture I was hauling.

Robert S.
Évaluation :

Trailer had some dirt in the bottom. The gentleman that checked me in and out was was very polite and helpful.

Caleb D.
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Le client n'a pas laissé de commentaire.

JOHN T.
Évaluation :

Need and redone awesome area ..

Lynetta R. | Expérience générale |
Évaluation :

Everyone was always polite and helpful. Nice clean facility.

Jacquie W.
Évaluation :

All of the employees at the Williamsport PA location were kind and helpful. When the man looked over the truck at drop off he thanked us for returning it so clean! It made me smile that he acknowledged our effort. Also, they were very quick and efficient!

Linda J.
Évaluation :

Good job

evelyn L.
Évaluation :

Have a reserved truck available when promised without having to drive 40 miles to pick it up at my time and expense

Zachary M.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

MEAGAN H.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Bobby G.
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The inside of the cab had lots of loose tabacco and dirt in the cup holders, door, and dirty seats. This wasn't a big deal after I sanitized and cleaned the inside of the truck.

Charles P.
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Le client n'a pas laissé de commentaire.

Ann S.
Évaluation :

Great customer service

ADRIANNE B.
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Le client n'a pas laissé de commentaire.

Crystal K.
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Le client n'a pas laissé de commentaire.

ABIGAIL E.
Évaluation :

Nothing.

Ron J.
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Le client n'a pas laissé de commentaire.

Anthony S.
Évaluation :

The gentleman mentioned that the tow dolly had been recently cleaned and lubed due to the previous renter using it to tow a vehicle that was leaking oil. I found it to be in nice shape and functioning properly if not a little smelly from oil

KRISTA B.
Évaluation :

We had a really great experience, U-Haul was one of the things that made our move a smooth one, thank you so much!

Bradley G.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter K.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Professional and friendly even with my grouchy demeanor.

PRISCILLA D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBARA W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kim E.
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Le client n'a pas laissé de commentaire.

Edward P.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C.
Évaluation :

The staff at this location we helpful and quick helpful, I never felt like I was a burden to them. They went above and beyond to help me with the equipment I needed.

Christine F.
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Le client n'a pas laissé de commentaire.

Jamie D.
Évaluation :

Service was pro

Eric D.
Évaluation :

Very efficient establishment. Customer reps and yard techs very helpful.

William S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kamisha L. | Online Move In |
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

Angela P.
Évaluation :

I have rented a motorcycle trailer from this location 3 times in the last six months. The first two times I was offered the optional insurance and chose to accept it. I decided to contact my insurance and see if this was necessary. As it turned out it was not. The optional insurance was unnecessary. On this occasion my wife picked up the trailer for me and I specifically told her to decline the insurance. Unfortunately, the representative that checked her out included the insurance without even asking her. When I called several hours later when I was loading the trailer, they told me there was nothing they could do about it because it was past the 1/2 hour mark. I feel they took advantage of my wife and their customer service was poor.

Henry M.
Évaluation :

Service engine light on

Roger C.
Évaluation :

The Ford Van was very clean and ran Great. I was very Happy with my rental. Thank You

Gary P.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter K.
Évaluation :

Go over truck operation, short explanation.

Martin F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M.
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Le client n'a pas laissé de commentaire.

Nathan K.
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Le client n'a pas laissé de commentaire.

Terry K.
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Le client n'a pas laissé de commentaire.

Candace B.
Évaluation :

First off it says $19.99 to rent a truck but u don't tell it all. U do not tell that it's not only $19.99 but there is a security deposit, u have to pay for mileage and u have to make sure the gas tank is back on full where it should be!! I was told it would cost be about $90 to get the truck and when I brought the truck back I would get money back. Well it cost me $35 in gas and when I brought the truck back I paid an additional $45.23. I will never ever rent a truck from U-haul again and I would never ever recommend U-haul to anyone because they cost for all of it is just ridiculously insane!!!! Especially right now with what people are going through they should take that into consideration when they are throwing all these extra charges that they don't tell u about til u bring the truck back!!!

David W.
Évaluation :

Had an issue with third party labor that was paid for and they never showed.

James K.
Évaluation :

Everything good,don't change a thing

STEPHANIE S.
Évaluation :

The cost of using a truck for 3 hours cost me almost $100. There should be discounts for short term use.

Moses A.
Évaluation :

David, Tyler and the gang are excellent in what they do and offer flexible options with clean, working equipment and space. I enjoyed my experience and will return for additional business. Thank you!

guillermo V.
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Le client n'a pas laissé de commentaire.

Di S.
Évaluation :

friendly staff, clean truck

Radu M.
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Nothing needs to be improved! The staff was courteous and very helpful, the hours extremely convenient and the equipment clean and well maintained.

deanne S.
Évaluation :

Matt O'Niel employee needs a raise! Excellent customer service and remarkable follow up ! Very professional and friendly customer service. Will use this location in the future.

Albania G. | Expérience générale |
Évaluation :

Excellent service, my property was all safe. I appreciate your business.

RIchard C.
Évaluation :

These guys are only spot on. Well run operation

Bryan H.
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Always excellent service and super friendly / helpful staff !!

Stephen F.
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Excellent customer service.

Nathan L.
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The employees are knowledgeable, fast, and friendly. I will definitely recommend them to anyone.

Shana E.
Évaluation :

Internet was down at check in at 9 AM, so we could not get the truck. This was the last Sunday of the month and time was precious to get out of our apartment. Thetvsaid they'd call us when it was back up, but they didn't. We went back around 10 to see if they were operating and they were, so we started our check in. I give them my license and it was rejected for being expired, but due to Covid my license expiration was extended to August 31st, clerk told me it was only good to June 30th. He almost canceled my truck until I found a Penndot article explaining the extension. This delayed us at least another half hour, so we really couldn't start our move until 11 on the last Sunday of the month. I don't see a $50 guarantee either, because apparently running the whole system online and not having reservation backup plans is not their fault, as well as being unaware of current licensing extensions.

Tammy K.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ethan F.
Évaluation :

The Williamsport Office has good employees. The trucks though are another story. Not only was my truck struggling to even run the steering was so off and out of line the wheel was severely off kilt. Do you people even realize the danger that poses to someone who isn't as experienced a driver as myself? It rained during my move and the steering was so loose that it was almost undrivable. However 24 hours is all we had so forge on we did... thanks a bunch Uhaul for making my experience so good yet so bad all in one shot. Bravo. You should all be ashamed and I promise I will never use your company again until the day I die.

David M.
Évaluation :

We called and asked about the ball size needed to rent a uhaul trailer we were told a 2 5/16. When I asked why they said a 2 and 5/16 ball would work he said "we have new people being trained"! We traveled 45 minutes to pick up the trailer only to find out that a 2" ball is needed not a 2 5/16 ball!! We had to travel the 45 minutes back home to change the ball then travel back another 45 minutes to get the trailer. When we hooked up to the trailer I checked the 4 ways to be sure they worked and the drivers side didn't work. The man then said "most of the time it's a fuse". He got a tester and it was not a fuse it was the light bulb itself. He then took out the bottom light of the same side and plugged it into the top then put the broken bulb back in on the bottom. Not happy at all with the whole experience!! Dave and Carla McNett 570-404-2586

Mikalene G.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mia W. | Expérience générale |
Évaluation :

All the workers were helpful and welcoming.

DEBRA V.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH D.
Évaluation :

Trailer worked well...no complaints. Maintenance wise noted couple of light bulb markers were out. But again nothing big...just being honest re: survey

Jeremy K.
Évaluation :

Le client n'a pas laissé de commentaire.

Fransico G.
Évaluation :

You put more gas

Terry D.
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Le client n'a pas laissé de commentaire.

Charles A.
Évaluation :

Everything was great

Ryan M. | Expérience générale |
Évaluation :

This was not our preferred U-Haul storage facility, we were relocated about a half hour up the road the morning we were supposed to move in (Mill Hall, that’s more their problem). The actual storage unit worked well. I did have issues moving out - there was only one employee working the counter, and when I left him with my access card, he didn’t actually close my account. I got notification of incoming billing and had to call to close the account. This storage facility worked, but I’ll avoid U-Haul due to service failures at every other step in my moving experience.

Jose L. | Premières impressions |
Évaluation :

Clean and safe!

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria S. | Expérience générale |
Évaluation :

Thank was great with helping me with my problems

Amani M. | Expérience générale |
Évaluation :

Keep up the professional work environment. Awesome job team!

Jonathan R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan B. | Expérience générale |
Évaluation :

Great staff; facility was clean and DRY. Bright building; easy truck parking. Could not have had a better experience storing our daughter's college apartment items than this. Thank you Tyler and your team.

Tod N.
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christi M.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT U.
Évaluation :

Le client n'a pas laissé de commentaire.

LAURI K.
Évaluation :

Accessibility to site road closures made it difficult to get to site.

Cindy W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sue K.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine N.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon J.
Évaluation :

The facility in Williamsport was great and the gentlemen that work there were very helpful. My only issue was that the ubox could not be delivered to Gaines Pa, because this is an area you do not service. I would suggest servicing this area even though it is a small town. It's only an hour from Williamsport.

Debra M.
Évaluation :

The young man who helped me went above and beyond. I needed to upgrade from a ten foot truck to a fifteen foot truck at the last minute and was originally told it would be an additional $1200 since I had reserved the ten foot over a month ago at a much lower rate than the current rate. He called the corporate office and got me the bigger truck for only $100 more. So sorry I didn't get his name but you are awesome- a true example of what customer service should be. Thanks.

David A. | Expérience générale |
Évaluation :

Outstanding staff, I would like to highlight Tyler, who is very professional and a true asset to the U-Haul brand.

Meta s. | Expérience générale |
Évaluation :

I used the storage unit for two years. At all times service was excellent. Thank you for providing a safe, well-cared for place to store my items. Everything was in the same condition as the day I placed them in the unit. Many thanks!

LISA L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard H.
Évaluation :

Quick check in and on my way. Good deal!

William F.
Évaluation :

Inspection of trailer other than just lights

Ralph G.
Évaluation :

They were very courteous and very professional

R Z.
Évaluation :

Le client n'a pas laissé de commentaire.

William W.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn W. | Expérience générale |
Évaluation :

The only reason we cancelled our storage unit was due to a move with more storage.

FREDRICK C.
Évaluation :

Staff was very friendly and explained everything very thoroughly. Will rent from them again.

Jonathan K.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda R.
Évaluation :

Excellent site.

KENT W.
Évaluation :

Le client n'a pas laissé de commentaire.

OLIVIA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenton M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christie P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Johnathan C. | Premières impressions |
Évaluation :

Thank you for the convenient carts and friendly staff!

Douglas S. | Expérience générale |
Évaluation :

One thing i would like to point out...when I was at the facility to unload my storage unit over the weekend there was a customer there who had several helpers and they all parked their cars in the loading dock spaces so there were none available I had to park up along the main building and cart everything up the side walk This is not fair to other renters who need to use the docks

Nancy S. | Online Move In |
Évaluation :

I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn’t) eat off the floor!

Mike P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse I. | Expérience générale |
Évaluation :

Thanks Tyler ❤️

Kimberly Ann S. | Expérience générale |
Évaluation :

This place rocks! Tyler, the manager is so sweet and accommodating! He works very hard at is job in order to make sure the customer is happy. He goes above and beyond to be helpful. I highly recommend this place!

Jolee W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES F. | Premières impressions |
Évaluation :

excellent all around experience

Amy H. | Expérience générale |
Évaluation :

I really appreciate all the time took to help me with a smooth move out.

Mike P. | Premières impressions |
Évaluation :

it was great dealing with the staff at uhaul in Williamsport. Very professional

donald h. | Premières impressions |
Évaluation :

Personal were very helpful

Amber C. | Expérience générale |
Évaluation :

Service was great

Dennis d. | Expérience générale |
Évaluation :

The staff at the U-Haul was very friendly and professional. They tried their best to fulfill all of our needs and I would definitely recommend this facility to anyone looking to rent a storage unit.

Joseph S. | Expérience générale |
Évaluation :

The storage facility was very clean and secure. The staff were very friendly and helpful with any questions I had. I would definitely use this facility again and highly recommend them.

Stephen B. | Expérience générale |
Évaluation :

The short amount of time in which I used the storage unit until I was able to move the staff made it possible to feel safe and at home and for that Thank you

Tammy S. | Expérience générale |
Évaluation :

Good storage units

Joseph D. | Expérience générale |
Évaluation :

Staff was very friendly and the facility was clean

bill g. | Expérience générale |
Évaluation :

We had a situation where the storage unit above had some kind of stored in it. It leaked into our unit and ruined several articles, current staff not helpful, the insurance contact even less helpful

Tanayah M. | Expérience générale |
Évaluation :

I paid $140.88 and then canceled my storage and "20" inch truck and I was only given $37.10 back of my money THEY ARE HORRIBLE customers have a right to their FULL AMOUNT OF REFUND

joyce s. | Premières impressions |
Évaluation :

Great help from general manager ,Tyler. So very appreciated.

Ashley H. | Expérience générale |
Évaluation :

The Williamsport location needs more car bays. When I was moving into AND out of the unit, I had to park off to the side and then carry my stuff up and down a set of steps to the loading dock

Dante D. | Expérience générale |
Évaluation :

None

Kevin W. | Expérience générale |
Évaluation :

Very clean facility with a friendly and helpful staff.

Andrew S. | Expérience générale |
Évaluation :

Tyler, the General Manager, was very accommodating with me in dealing with an unconventional situation. I only wish UHAUL made it easier to speak to the local store over the phone.

Christina w. | Premières impressions |
Évaluation :

The service was amazing very polite staff and helpful i would def use them again for my movimg need such a friendly and respectful staff and always willing to help when it needed

Rudy F. | Expérience générale |
Évaluation :

Excellent

Charles M. | Premières impressions |
Évaluation :

You took money off of my credit card I was under the assumption is 24 hour access your manager does not answer his phone does not get hold of me I am I understand it’s the middle of the night I’m on a

Timothy B. | Premières impressions |
Évaluation :

Great people. Always giving there 110%

Jamie M. | Expérience générale |
Évaluation :

I didn't like not having access to my stuff all the time. With the swipe card access, I feel like there should be a way to give 24/7 access.

Russell C. | Premières impressions |
Évaluation :

The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.

Frederick R. | Premières impressions |
Évaluation :

Hands down best customer service I've ever had to work with.

Amani M. | Premières impressions |
Évaluation :

Very professional business... Keep up the great work staff.

Rosa O. | Premières impressions |
Évaluation :

The employees were extremely helpful, however, I have an issue with the the online registration.

CELIA N. | Expérience générale |
Évaluation :

I liked having my things stored at U-Haul and Storage. I felt that they were safe. They were always courteous and friendly.

Steven B. | Expérience générale |
Évaluation :

VERY Helpful Staff - Always seemed to have Suggestions and OPTIONS that worked for my needs.

Bruce K. | Premières impressions |
Évaluation :

Great service glad to be in Williamsport for next chapter of our lives! Thank you!

Sapphire H. | Expérience générale |
Évaluation :

Had no problems at this Uhaul location everything was smooth from the move in to the move out. This location is very clean and the staff was excellent when we needed help.

Dan K. | Expérience générale |
Évaluation :

Disappointed that after checking out with staff and closing my account on a Saturday and being assured everything was fine I was charged initially for another months rent on the following Tuesday.

Megan G. | Expérience générale |
Évaluation :

It was easy to access the storage unit

DAMON H. | Expérience générale |
Évaluation :

Nice an clean

Elizabeth M. | Expérience générale |
Évaluation :

X

Steven B. | Premières impressions |
Évaluation :

Very helpful and pleasant folks .. and the cleanliness of the store and building - and especially the storage locker - is very much appreciated.

Dean B. | Expérience générale |
Évaluation :

Great facility

john w. | Premières impressions |
Évaluation :

Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.

WALT S. | Expérience générale |
Évaluation :

Great staff, great service

JOSE P. | Expérience générale |
Évaluation :

Will definitely use again, should the need arise.

CHERILL G. | Expérience générale |
Évaluation :

Great place for storage ! Employees very helpful and respectful

Amelia S. | Expérience générale |
Évaluation :

Very clean and friendly

ashley b. | Réservation |
Évaluation :

They were friendly and helpful, making our move much easier.

Sharon S. | Expérience générale |
Évaluation :

Great experience. Will use again.

ADELE F. | Expérience générale |
Évaluation :

You guys were great! Every time I needed assistance, you all were most helpful! Thank you so much! I would recommend you to anyone!! Best wishes, Adele

Richard J. | Expérience générale |
Évaluation :

njn

Vaughn B. | Expérience générale |
Évaluation :

Everything was great everyone was great one question do I get any kind refund for not using all the miles

Stephen H. | Réservation |
Évaluation :

Excellent customer service

HEIDI A. | Expérience générale |
Évaluation :

I didn't use the storage capabilities - I had my Ubox delivered within 24 hours of arrival to this facility.

David K. | Expérience générale |
Évaluation :

Wish more companies provided your level of competence and friendly support.

Sandra R. | Expérience générale |
Évaluation :

This is such a good experience and responsibility for any young adult renting a space at colleges. Very Convenient, Clean, Safe, & Friendly. Easy pay online is available also... thank you!!

Toussaint B. | Expérience générale |
Évaluation :

N/A

Ashley H. | Expérience générale |
Évaluation :

Staff was super helpful throughout the entire process, facility was safe, secure, and well-kept. Overall, excellent experience.

Richard J. | Réservation |
Évaluation :

the 10x10 climatized unit was only 6 ft high

Nancy Z. | Expérience générale |
Évaluation :

I was very impressed with this storage facility.

Rebecca H. | Expérience générale |
Évaluation :

This was the first time we've ever had to store household goods in a unit. While I hope to never have to move cross country twice, I would not hesitate to store at this location again. Fantastic Staff

Joshua E. | Expérience générale |
Évaluation :

I was happy with the storage unit and access hours. The staff however was frequently rude and not helpful when I had questions.

Brenda G. | Expérience générale |
Évaluation :

This was a very clean and well maintained facility. I was highly impressed with both the staff and storage area!

catherine b. | Expérience générale |
Évaluation :

Well maintained.

KENDRA S. | Expérience générale |
Évaluation :

Great staff

Non reviews have been submitted for this location.

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