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EDGARDO DCustomer Reviews for U-Haul Moving & Storage of Winchester South
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was very please with the outcome of having to rent a UHaul truck from y'all. The employees was very respectful and nice. I would recommend this company to anyone. Thank you for your great service !
Phillis MKeep doing what you are doing. The friendly staff was eager to help and made the pick up and check out experience a breeze.
Mark WI still have not received a receipt from when I dropped it off two days ago.
Glen CExcellent and fast service with no reservation needed
JOHAN GGreat rates on trailer hitch installs and fast service! You really can't do better.
Nicholas LMicaela was very helpful. We appreciate the good service!!!
DANIEL KThe customer service folks were very helpful and quickly checked in my rented truck. I would highly recommend this location and U-Haul for rentals.
Paul TI returned the truck and went inside to return the keys. The staff took the keys and said nothing else needed to be done and then he immediately left the store (it was also not at the end of the day). Previously, when I have returned trucks, an inspection is done to ensure there aren't any unexpected charges. I would have preferred the staff to look at the truck to ensure there wasn't any damage, especially if anything happened to the truck after I had returned it and prior to them inspecting it fror damage.
Carrie RPolite and professional
Andrea BVery satisfy with the service, very quick and easy process :)
Melvin MI rented a van. Received the RAM van with Arizona plates. The equipment was clean and well maintained. The only issue I had was NO AUTOMATIC POWER mirrors. Adjusting the mirrors manually (mainly passenger side mirror) was a pain in the you know what. Get out adjust mirror. Get back in driver side, check mirror. Get out again adjust mirror, get back in driver side seat check mirror. Honestly, spend the extra money for automatic power mirrors. Trying to find a place on highway to pull off and adjust mirrors was stressful, annoying and dangerous.
PAMELA BI think communication could be a little bit better just not everybody's internet works. Also once I come to the business and sit down with the agent and he tells me everything is cool there's nothing I don't know anything I don't pay anything but then I get home and my card has been charged and I don't know why I have a problem with that so that's why I put non-actable about referring you to a friend nobody wants hidden charges and not told why. Have a great day
Mildred BI want to extend a special appreciation to Levante at this location. He was extremely considerate and kind while helping me, he went above and beyond the usual customer service.
Sharon MI arrived to move my entire house in my unit. I paid movers $1 000 to load and bring to unit. Upon arrival your gate was broken. No entrance into unit to Empty an entire move in . Extremely bad situation to put me in. Cost me $1000 plus additional $1000 for 3 man crew and time/gas to drive around Winchester looking for a storage unit for a whole avail immediately. Worst experience during an already stressful move. I cancelled my unit. However, your staff was very friendly , very helpful, I truly appreciate your excellent customer service.
DEBRA B | Expérience généraleVery welcoming service staff, facilities maintained well. If I need a storage again this where I'm going.
gary r | Premières impressionsI have used U-Haul in the past and this is the first time that I had experience minimal conversation with a U Haul Representatives. I registered online and was still asked the same exact questions when I arrived to pick up the truck. I was given the keys and was told to use the text message that was sent to me. I went in to verify if the hitch dashboard light should be on. One mile down the road the tire sensor light came on.
Carla SSmooth process.
mike MGrate staff thanks for your help
James R | Premières impressionsYou did great. No improvements suggested
RODNEYO'NEAL EFluids had not been hacked or maintained. Tires were badly out of balance and the truck was almost uncontrollable between 20 and 40 mph.
richard gAwesome that they were open on Sunday! I needed a quick rental and they were great, got my reservation, processed the paperwork fast and I was on my way. Great Job!
Donald EGuy working there was great. He helped me unhook the trailer. He assured me wouldn't be charged extra.
William HVery professional’
Christine SI am always impressed with the staff at this location. They are extremely professional and proficient at their jobs. They are so helpful and explain everything so clearly. Love doing business here. Mykeala is the best!!
PAMELA BOutstanding customer service
Warren DExcellent customer service
Joseph MFix the U-Haul app. it never works and is frustrating trying to get it to work in freezing temps in the middle of the night so I can turn in my vehicle and go home.
STEPHENCRAIG BEverything was fine no issues fast and convenient.
Charles LStaff was very helpful in the Virginia site. Charles in El Paso, TX, went above and beyond to help us with the trailer return. Thank you for having such awesome employees, it made this move from the west coast to the east coast so much easier.
JOHN T | Premières impressionsI reserved a utility trailer with ramp for 7am pickup. The store door was not unlocked until 7:18am. Then we hooked up to the trailer, but the lites didn't work - thru trouble shooting couldn't find out what was blowing the fuse on my pickup. Then tried another trailer which worked fine. I was in a tight schedule yesterday and all of this put me 40 minutes behind.
JOHN SI have rented a storage unit from 2/21 to 12/23. When the storage unit changed from Dominion Storage to U-Hual, they continuously upped my rate and cut the hours I could access my storage unit. Two times I couldn't get into my unit, and the third time I had to call for someone to open the gate. All three times were well before 9pm! I never got any notification of these changes.
AIMEE F | Expérience généraleYou have a wonderful team at this location. Every one is friendly, knowledgeable and helpful.
PAMELA BVery Helpful attendant. Excellent service
Carmen WI appreciate everyone that I came in contact with. Respectful and understanding.
LISA C | Expérience généraleEverything went perfectly as planned. No issues whatsoever. Staff was amazing. Both at pickup and dropoff.Without a doubt will use this location again. We used your Stephens City, VA facility.
Andrew PDrop off guy was so helpful. Overall excellent experience
James MThe person who helped me was very friendly, helpful, and made drop-off extremely simple. Thanks so much!
Andrew YI'm not sure if something is wrong with the fuel tank. I only used the vehicle for a total of 16 miles. The fuel gage went from 1/4 of a tank to empty after driving 8 miles. When fueled the van up to return. I put $10 into the fuel tank which the gas gage showed 1/4/of a tank. I drove the vehicle one (1) mile to the return shop. The fuel tank dropped to an 1/8 of a tank.
Frank PGreat experience and easy!!! Thank you!!!!
Lisa SMore professional and have equipment clean and more importantly in proper working order
Tony GI have rented UHauls pretty often lately, and every time I do it is always a positive experience!! Quality vehicles and friendly helpful representatives every time!!! Thank you!!!
barb sThe cost per month has gone up 4 times in the last year for a total of over 21 % increase!
PAM F | Expérience généraleStaff was excellent and made the experience easy for me.
David BPaid for a dolly and truck didn't have one. Using the app is a pain in the ass and delays the whole process. Truck had barely enough fuel to get me to the gas station.
Jacob MThe store opened over an hour late, which caused me to hit major traffic that I would've avoided otherwise, delaying my trip by close to three hours. I had to sweep out the trailer myself because it had not been done before I picked it up.
Jeffrey MExcellent trailer, condition wise. Thank you for the great service.
CHRIS UI would highly recommend this location. Our truck was ready and clean upon arrival and Delante gave us EXCEPTIONAL customer service. Thank you U-Haul Moving and Storage of Winchester South.
Michelle BKnowledgeable and very helpful staff.
Mark BIssues handled promptly. Access always available to unit. Staff check and are quick to inform you if they see an issue with the unit. My son accidently didn't secure unit and staff notified him within a brief period of time. Climate controlled.
Jean W | Expérience généraleThey are amazing!
Debora GVery friendly, very nice, no problem. I did not receive a drop off confirmation or receipt in my email.
Bonnie HThis rental experience was excellent, they did a great job with the transaction, hooked up the trailer, and I was moving along 15 minutes after arriving there.
Matthew DVery good customer service.
Renee PEveryone was very friendly to work with.
Brenda L | Premières impressionsThe young man at this location was great to work with!! Very friendly and helpful. Would highly recommend.
Gregory GMichael handled my rental pick up in a very helpful and courteous manner. Adam helped me with my rental drop off by making it very easy and pleasant. The truck was clean and sufficient. Thank you both for being professional and kind, it goes a long way.
Huetta Lno complaints. Excellent value for the work done.
Rick MBit disappointed that the hitch I ordered on the 23rd of August was not delivered in time for the appointment I had in September 4th! Come to find out U-Haul didn't order the part till the 29th, lack of organization on the automated customer service side lead me to take 2 hours out of my day to drive to a different location and back to pick up a part that should have already been in the location I ordered it to! The facility in Winchester was okay, Robert was very helpful and fit the installation in! Seemed under staffed though and had to do multiple jobs. Experience was poor from the ordering and shipping side!
levi wThe attendant was helpful & friendly.
mike EFriendly helpful staff
GREGORYTODD GQuick and easy process!
Kristopher KI would recommend that all rentals are provided with a full tank of fuel. It is time consuming and a challenge to estimate how much fuel you need to put in the vehicle prior to return when you picked up the vehicle with a tank that was a little over half.
Tom SNever had an issue over the 6 years I used the facility. I cannot recommend the facility since I was given less than a months notice to vacate.
NATE C | Expérience généraleThe experience was great, would still be there but there isn't A spot for a 40ft RV. Maybe there will be in the future.
GEORGE M | Expérience généraleWe had two large units for seven months, the first of which was free due to truck rental special. Very nice deal for us! Units were clean, easily accessible, and buildings well maintained and I felt safe going to them at any time. Would definitely use these units again if needed.
JAMES F | Expérience généraleGreat folks to work with.
EDWARD ( | Premières impressionsWe rented our 10x10 climate control unit online. Received a confirmation call from GM Robert 3 days after. We arrive on our scheduled rental date and we're told they don't have a unit for us. Adam and Melissa were manning the store, offered to call around to find us another unit and were extremely apologetic - No other units were available. I placed a call to Robert and he could have cared less. Offered no apology nothing. After going around and around for 2 hours we ended up having to go with a non climate control and a much smaller and damaged unit. I 10 out of 10 do NOT recommend using this storage place. The ONLY saving grace to this whole experience was Melissa and Adam. Someone give them a huge raise and a promotion!
Shaun M | Premières impressionsI had this storage for 8 years for my boats (Ksyaks) Then it was sold. Locks on doors and lost checks and nothing but problems starting 4 months ago! Absolutely a nightmare in every way. Never again will do business. Fraud and misrepresentation!!!
EDWARD A | Expérience généraleGreat experience overall! Thank you!
SANDRA G | Expérience généraleVery satisfied with the experience at UHAUL. Employee's were easy to work with and space was very clean
John M | Expérience généraleFantastic crew and service. Keep it up folks!
Fuad G | Premières impressionsGreatest people ever
PATRICK S | Premières impressionsNew U-Haul folks very nice; however I had to drive to and from the facility several months ago when they took over -- since no one answered the "old" phone number for over five days. NOT ACCEPTABLE and bad business. Would have been appropriate to reimburse me at least for the gas used. Also, the lights go off in the halls too soon, it is WAY too dark to function safely. Needs improvement. New mgr trying best to get me sorted, but this is all bad business -- along with a price increase after so many years.
GAIL P | Expérience généraleEverything was great except I was supposed to have my first month of storage free with the one way truck rental I had but the staff didn’t know how to do that so my account is showing an overdue balance but my original order says my first payment isn’t until March 5th.
Brett B | Premières impressionsI had to leave before the movers with the truck because we would not arrive before the closing time of 5 PM. If there was a way to have someone available on staff after 5 PM (with prior appointment), I would have been able to supervise the move, the loading of the truck, and come with them. Fortunately, everything worked out, but when I arrived back home, it was mayhem on the house because there was no supervision as the movers loaded the truck. I also noticed some mold inside the unit. I am hoping my furniture will not get damaged. I did not notice the mold when I initially looked at the unit. The service was VERY NICE. People were very friendly and helpful. THANK YOU!
Carmen J | Premières impressionsThe manager emailed me my storage unit had no lock on it. Apparently the lock was recently cutoff or removed by someone…they are now reviewing the tapes to see how and who did this. I appreciate their diligence and communication for the security of my stored items.
BETHANY C | Premières impressionsI have been there since 2008 with my RV. Recommendation would be to provide better security cameras to the RV lots. Several were vandalized over the last couple of years (Mine). Additionally, I would like to see additional gravel spread around the RV lots. Nothing has been done since 2008.
LARRY A | Premières impressionsVery clean and excellent counter service person. Very helpful!
JAMES F | Premières impressionsThe clerk I interacted with was energetic, friendly and knowledgeable.
Condon A | Premières impressions