Customer Reviews for U-Haul Moving & Storage of Woodlake

5 643 évaluations

6745 FM 78   San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd)

(210) 666-1065

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(210) 666-1065

6745 FM 78
San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Stop charging for days and time not utilized. The truck I rented was turned into the location indicated in the return instructions text on the evening of the day it was rented. Forcing someone to pay for a second day they don't need or use is equivalent to robbing people without a gun.

Tiffany R. 
Évaluation :
4

read comments on pick up location

DAVID C. 
Évaluation :
5

Nice place

johnny r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffiany Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Trialer was older than my grandma and had several water leaks that ruined 500 $worth of product of mine i didn't say nothing bc last time this happened all the manager said was you are supposed to inspect it before you leave. How would I know there are leaks should I carrier a water bottle and test it.

JUAN JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Everything was great. I wouldn't change a thing.

Teri A. 
Évaluation :
1

Young man tried to collect 155,90 $ at her front door of her home for a bill I had already paid by phone. Don't know how the connection was made since we have different last names and addresses. Highly upsetting.someone leaked my information. Very disturbing, will not recommend or deal with this company again.

josephine c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER A. 
Évaluation :
5

I've used this location on multiple occasions and always pleased with the service. Super friendly and helpful staff.

RAYMOND O. 
Évaluation :
1

This is the 2nd time I have dealt with this particular U-Haul staff member by the name of Melanie Rattie. She was rude, unprofessional, disrespectful, and just plain ugly to deal with in any manner. She even was ready to over-charge me in milage. She even had the nerve to cuss at me underneath her breath. Would love a Senor Mgt. Member from Corporate office to contact me at 210-862-6043. Leave name and phone number if you go to voice mail.

ROGER F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Na

Daniel R.  |  Expérience générale 
Évaluation :
3

I had two incidents that were not caught on camera. My truck got dented and the stereos were stolen out of my cars.

adam m.  |  Expérience générale 
Évaluation :
2

Paid for a uhaul, just to feel rushed about returning it.

AVERY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMERALD V.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff.

jonny p.  |  Premières impressions 
Évaluation :
1

My experience at this location was very unfortunate. The staff: Augie and Melanie were NEVER on the same page Augie was willing to work with me Melanie is rude unprofessional, lacks good customer service skills however she DEFINITELY has no skills I guess uhual was unable to find someone to fit the job description so they settled for her. When you contact there district manager he automatically takes there side. When I voiced to him my concerns he NEVER followed up. I will NEVER get a UHUAL Truck or STORAGE from them again. I pray that I NEVER fall on hard times again. Not compassionate to customer's needs. I pray that they are faced with a financial hardship and they see how it feels .If I could give 0 Zero stars I would.

HEATHER D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS A. 
Évaluation :
4

The return process and associates were below average though Melanie was wonderful.

THOMAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy Mae C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAZEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR P. 
Évaluation :
5

Work on the rates if a person just need to extend there time. Like two hrs 60 $plus dollars, that's ridiculous.

TRUMAINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Expérience générale 
Évaluation :
5

The only thing was there was supposed to be blankets in the truck and there wasn't

TRAVIS J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

teryn b.  |  Expérience générale 
Évaluation :
5

Fast and great service

ROGER G. 
Évaluation :
3

When i arrived the employee tried to up sell me from my original reservation by 200 $and when i asked for help loading my car he said he would not help me

TYLER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

The young man who helped us was so courteous and covered our extra gas that wasn't reported correctly for the inconvenience.

STEPHANIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUDE E. 
Évaluation :
5

Quick and easy drop off

Isaiah C. 
Évaluation :
5

Would be better if RV storage spaces were paved and power was 24/7. That’s why I moved because I found a convenient place with covered, 24/7 power and paved spaces.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leann P.  |  Expérience générale 
Évaluation :
5

Great service made our moving experience very easy

micheal Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laiza M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYSHUN B. 
Évaluation :
5

Returning the equipment thru the Uhaul app was a PAIN!!

JAMES A. 
Évaluation :
5

Great each time, everytime.

WILLIAM LAMAR S. 
Évaluation :
5

Compared to the U-haul (truck rental) in Virginia which I give it a 1 this facility is a 10.

Alonso C.  |  Premières impressions 
Évaluation :
4

Clerk did not discuss pricing with me when he changed my trailer from 4x7 to a heavy duty 6x12. I did not need the double axles nor the size. I was looking to upgrade to the 5x8 trailer. I did accept the trailer because I was in a hurry. However, I never saw it until I returned it and saw the double axles and hydraulic pump to release the trailer from my hitch. If I hadn't shown up while they were closing (7pm), I wouldn't have known how to use the stand nor pump. They did not show me when they connected it knowing I was scheduled to return the trailer at 10 pm.

Frances B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

The staff was really helpful in determining the size I needed and how to use the locker. Great space!

CAITLIN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Complete opposite of the location I rented from. The young man that checked me in was polite, helpful, and actually appreciated me as a customer.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanny W. 
Évaluation :
5

Just let the notice staff to keep up the good work

vincent t.  |  Premières impressions 
Évaluation :
5

No money at 515 pm. So I have to go back another day for 42 dollars

JUAN JOSE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

meagan F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sterling w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DIEGO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULTANALI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JuDawn E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK D. 
Évaluation :
1

It was my first time moving and using a U-Haul truck. It was an awful experience. I ordered a truck through the mobile app and expected the truck to be at the rigsby location in San Antonio at 10:30am like it said. The next day I arrived at the rigsby location and was informed they didn't have the trailer and sent me to another location 9miles out 6745 FM 78 San Antonio, TX 78244 United States. That's already 9 more miles put on the trailer. I went to the 6745 Fm 78 location and the lady was very rude telling me my reservation was for 11pm when I had my reservation for 10:30 am 10/30/21 . She kept telling me that the reservation was at 11pm and I explained to her that I just left the rigsby location and just needed to truck to move and that I set my appointment to pick up at 10:30am . I also ordered 5 large boxes and she said I had to go back to rigsby to pick them up. Knowing that'll just put more miles on the U-Haul. I didn't understand why I couldn't just get 5 large boxes from that location. Anyways I finally got the truck and was on my way. Truck was in fantastic shape and very clean. I just wish the experience was better.

Mark G. 
Évaluation :
1

The guy you have working needs a job some where else down the street. He got made bc I parked next to him while I was saying hi and good morning to another employee he was honking and raising his hands up like we wanted to fight. He needs to make sure he is carefully doing that might not have such a patient guy next time. So I told the manager and she was trying to justify why any company would think that is ok... I told her not to justify treating behavior from a child minded person. It shows lack of leadership ablitys.... told her I would be contacting the General manager later on this week..

JUAN JOSE M. 
Évaluation :
5

Everything was great

MATTHEW M. 
Évaluation :
5

Great job by all at the location.

ROBERT J. 
Évaluation :
1

Very unprofessional

Christy R. 
Évaluation :
4

Good times fast prompt w no issues

JUDAWN E. 
Évaluation :
5

I absolutely have to give a huge thank you to Melanie and Darius out of the FM 78 location. I don't come across good customer service much so on the occasion it happens I'm speechless. Melanie went above and beyond for me. And it doesn't matter if they're slammed busy or no one in the store, she has such a positive attitude. Darius is exactly the same. He's been there on most of the several occasions that I've rented there and I just have to say WOW. He has a great positive attitude. His response is never “no” to me but rather “hey let me go whatever I can to make that happen. . Clearly lazy is not in his vocabulary. I hope that corporate reads this, because there'sa lot to be proud of in these two individuals. I see huge futures for both of them. I've been in sales over 30 years. They're just fantastic. Thank you both for being professional and caring always. Sincerely, Gina Wakefield

REGINA W. 
Évaluation :
3

One u box leaked. Had trouble trying to return 6 of my 10 boxes.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Bien

MINH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI P. 
Évaluation :
5

The staff is very friendly.... And, they make sure to address all my concerns....

troy c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audery S.  |  Expérience générale 
Évaluation :
3

Aucun

DAVON B. 
Évaluation :
1

Customer service was horrible. I understand some people dont like to get up early but when you choose a job working with the public then you should be polite

FRANK F. 
Évaluation :
5

everyone was super helpful!

ERNESTO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maude E. 
Évaluation :
5

The service was phenomenal… will definitely use this location in the future when needed

SHANNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H.  |  Expérience générale 
Évaluation :
5

Wish they had military or law enforcement discounts

ralph v.  |  Premières impressions 
Évaluation :
5

Great experience with this U-Haul facility and would recommend it.

Everet T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

The staff here was very friendly and helpful. They explained everything very well . The facility has plenty of parking and it was easy to maneuver the truck and trailer I rented.

Ricardo G. 
Évaluation :
5

Renting and returning equipment thru U Haul has gotten so much easier and faster. Thank you for having such an excellent service.

EDWIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER O. 
Évaluation :
1

Staff is poorly trained to assist customers. They are very.unclear with instructions and give off a very condesending attitude towards customers. I will never again use U-Haul and I will make sure anyone I speak to about rentals will know about U-Haul lousy service & attitude.

ROGER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
2

The lady Melanie I believe is here name, might be the most rude person I have ever had the displeasure of working with. The truck had a ton of damage and the app wouldn't work for me to upload pictures. The pictures on the website were so old the truck looked brand new and it's got 160k on the clock with damage to show it. All in all I hate the fact that I gave this place my money and will never do so again.

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maude E. 
Évaluation :
3

Didn’t have the climate control storage needed available

rhenita c.  |  Premières impressions 
Évaluation :
2

Could have treated me better but it was the Texans in this parking lot stores in shopping malls Union criminalize task force felon

Aubery M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin C.  |  Premières impressions 
Évaluation :
5

No need to improve. Great just the way it is.

William S. 
Évaluation :
5

Second time I've used the Ford van and I really like that vehicle. Drives really well, obviously clean, and the experience overall is easier and easier with the app.

SALVATORE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
5

Why do you keep changing the pick up location at the last minute. What is the point of making a reservation at a location convenient to the customer and then you change adding more distance, driving time and stress. The final location for pick up has to deal with the customer's frustration. Not fair to customers or change of location person.

Arturo E. 
Évaluation :
5

always great customer service and friendly attitude. Not like WWWhite or Austin Hwy U haul. They treat customers like crap. FM 78/Woodlake is the best by far!

Christian B. 
Évaluation :
1

I will be sending a letter to U-Haul Corporate Offices. The container delivery and pick up personnel (BJ and John J) were great! The staff in the main office gave me numerous erroneous dates. Further, they were uncaring, rude, unprofessional, abrupt, and very disrespectful. Especially Christi. Letter forthcoming.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE W.  |  Online Move In 
Évaluation :
5

Everyone was so friendly and helpful to remove the hitch, provide advice on the unit needed for my stuff, and providing a cart so I could move everything easily.

CAITLIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hopepal L.  |  Expérience générale 
Évaluation :
3

The truck had no rail to make moving easy. It was very difficult 😞.

MILISSA H. 
Évaluation :
4

Dirty truck. Mediocre distracted, robotic, uninterested customer service.

Christopher D. 
Évaluation :
5

The employees at Woodlake U-Haul that I have come in contact with were all: Knowledgeable - (They knew the "Ins and Outs" of their line of work) Helpful - (They helped me with my storage needs) Courteous - (They were respectful and considerate) Attentive - (Countless times they were Extremely busy yet they each took the time to acknowledge not only me but the rest of the customers waiting and saying "Hello, We'll be right with you") "THAT GOES A LONG WAY", the feeling of being appreciated as a customer. Accommodating - (When I needed a bigger storage, "they got it for me", when I needed a smaller storage "they got it for me"; when I needed extra storage "they got it for me".) "OVERALL, WOODLAKE U-HAUL EMPLOYEES ARE AWESOME" P.S. MR. AUGUSTINE SHOULD GET A TRIPLE RAISE!

marlene s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine C.  |  Expérience générale 
Évaluation :
4

Some damages where not updated, had to use the link to submit pictures. the link limited the number of pictures to be submitted. It also timed out.

david H. 
Évaluation :
4

Explain what customers are being charged for. It seems like additional charges were unnecessarily added or doubled.

JASON Z. 
Évaluation :
4

I had a tire strap that was shredded really bad....and it was too late to turn trailer in for another one. This made me feel a bit unsafe when towing my classic car.

RUDOLPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard B.  |  Premières impressions 
Évaluation :
5

Not a thing.

JERRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
2

Lied to me stating that we will receive our 100$ back once the truck was drop off

Dyshyne P. 
Évaluation :
5

Everything was great it couldn't have been no better.

CLAUDE R. 
Évaluation :
2

I rented a uhaul and extended my days because I needed it longer staff was very unprofessional n rude overall I paid and had it for a total of 10 days Melanie was one of the staff that seemed bothered n not will to help would not go back to this location she was almost almost like demanding that I return uhaul very u satisfied customer

Carmen G. 
Évaluation :
5

Our box delivery woman, BJ was awesome !

DEBORAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTHA G. 
Évaluation :
4

Dropped off after hours.

Travis K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsey G.  |  Expérience générale 
Évaluation :
5

The best experience I had while moving and storing, making reservations, and then changing them. These folks went above and beyond to make sure things went smoothly.

MARLEE B.  |  Expérience générale 
Évaluation :
4

Only problem is I was out of storage on 09/29/2021. But my fiancee. Didn't turn in access. Card. In time.. but thank you. For your service

Charlotte T.  |  Expérience générale 
Évaluation :
1

Charged my card double 200$ just cause I drive 8 miles than says it was cleaning fees and after hours when I only moved one couch.

Destiny J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
2

No 24 hour access, employee was not really helpful on what we really needed.

Raul R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul r.  |  Premières impressions 
Évaluation :
5

They had great deals and very clean I would recommend it for anyone 👍🏾👍🏾👍🏾

infinite c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Premières impressions 
Évaluation :
5

Love the respect and attention the staff presented to you as you entered into the building. Keep it up and thanks the staff for helping me out

Celius d.  |  Premières impressions 
Évaluation :
2

The hours you can enter your unit are terrible.

Preston C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terry H.  |  Premières impressions 
Évaluation :
5

Of all the Uhaul reservations, interactions, and rentals, this Uhaul gets my top recommendation as being the most helpful and basically kind. They went out of their way to make sure I understood everything about unloading my trailer into their storage facility. They and one other Uhaul employee helped me straighten out a wrong trailer hookup from my point of departure, to a reservation for a UBox from a Uhaul dealer that has no UBox rental or storage at her facility, to waiting long hours on hold and getting disconnected after waiting over an hour multiple times, to local UHaul dealers who never answered their phones so when National UHaul picked up the call, they could not help me with information about a specific facility. It's been an ongoing nightmare and THIS UHaul was the bright and shining light through the entire debacle. I would recommend them to anyone who wants great service above and beyond.

MARLEE B.  |  Premières impressions 
Évaluation :
1

Your staff are rude. I signed a contract stating that I had access to the building via my key card until 9 pm. I was no showed four times in a 24 hour period by my movers. They finally showed up on Saturday and we began moving items out at 6 pm. At 6:30, we were told that we would need to move everything back in the unit that was out in the hallway and leave the building. I said that I had access until 9 pm and that I had been doing this all weekend and was exhausted. I stated my things would be out as soon as possible. The manager said that I was allowed access but not my movers and they would have to stay outside. I told him that was ridiculous. He made the same statements to another family who had just showed up to move their items in and also had a key card. The manager called the police. The officers were actually the ones who told me that the key card machine was not working. I signed a contract. If the key card was not working, the manager should have stayed and facilitated. He is the manager of the building. He wanted to go home at 7 and not do his job. This experience was stressful and embarrassing and I will tell everyone I know never to use U haul. I have contacted your corporate offices via email and have put reviews on every site I can and will continue to do so.

Kristin C.  |  Expérience générale 
Évaluation :
1

The guy and gal closed the door on me while I was pushing in my cart and told me to stop moving my furniture. Meanwhile he let other people move there furniture who were not black. Then he called the police on me...1 man my wife and my 10 year old son in flip flops. Never been disrespected like this the guy was an overt racist and I will never recommend or use this company again. By the way I only had some tires, which were already on a cart and 3 bikes to move in. Completely Terrible Customer Experience.

JuDawn E.  |  Premières impressions 
Évaluation :
2

I normally have a good experience at this location. This time as I was closing my storage unit, I unpacked the locker and left items I no longer wanted in the community share area and moved the rest to my new home. After I turned in the vehicle, I proceeded to check out of the storage. I was told that I had to move the items that I left , and that I would be charged a fee for leaving items. There was no sign stating this new rule and I asked where was the posted sign and info, there wasn't one. So I had to rent a truck to take away four items to a dumpster 3 miles away, costing me another rental and miles for no reason, at least not one that was posted. Forcing customers to spend more money after already paying 104 was indeed bad customer service and staff were not willing to work with me even when they failed to produce a sign or the new rule in writing. I am disappointed in how I was treated and will look for a new location to do my business. Kevin Hargrave

KEVIN H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY A T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D.  |  Expérience générale 
Évaluation :
4

I always yes-Haul I always had a U-Haul truck to move

Cynthia S.  |  Expérience générale 
Évaluation :
3

I had Issues getting through to staff with specific concerns. I will Definitely never use an outdoor unit again as spiders were all over my things. Last time I did A Uhaul storage outside there weren't any bugs on my things. When I told someone, he said it's an outdoor unit and they spray but bugs are going to be on my things. The customer service was either frustrating or good, not consistent. When I called And asked to cancel my storage after I moved my stuff out, a worker said I had To come in person even though I stated I cant Be there in person. He acted as if nothing could be done and i must be in person or id continue to get charged, he didn't even try to talk to anyone about it. I called Again the next day and the manager reassured me they already marked me as moved out and there were no addt. charges. So the lack of communication and inconsistent answers was not the greatest. There's a air conditioned facility a couple miles away that offers lower pricing for the same size unit and I wouldnt Have to worry about bugs. Uhaul pricing is higher than their competitors. I marked It average for the initial waived late fee and for the confirmation of move out without any other charges since I was Before my next payment due date but this location is not consistent in any way.

Alisha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

E TUO N.  |  Expérience générale 
Évaluation :
1

The person who moved in next to us came with an infestation of roaches. Our storage became infested with roaches which was the reasoned we had to move out to another storage facility. I feel the insurance policies should be changed to cover insect infestations and where the parties affected are compensated in some manner (ex:free Uhaul move out, reimbursement...). Our move took extra long from 10am-10pm due to us having to shake out all our belongings and to disinfect.

Sheree P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDEE W.  |  Expérience générale 
Évaluation :
2

We returned the truck at 6 pm but were told by Myrna, I believe, that they close at 7 and this was not enough time and to come back later. I told her we would have the truck empty in 30 minutes and she became angry. She slowly took my information and repeatedly got names and numbers wrong and the information had to be repeated. This was frustrating because I knew I had to hurry to empty the truck. There were also live roaches in my unit.

Kristin C.  |  Premières impressions 
Évaluation :
5

specially staff very helpful

Paul C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Everet T.  |  Premières impressions 
Évaluation :
5

He really took his time and help me and found the storage that I had saw online

Sharon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania R.  |  Premières impressions 
Évaluation :
4

Good experience and service

CECILIO H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brenda c.  |  Premières impressions 
Évaluation :
5

Renting process was quick, easy and convenient.

Shauna M.  |  Online Move In 
Évaluation :
5

Great customer service!!

Steven G.  |  Online Move In 
Évaluation :
5

The staff are friendly, knowledgeable, helpful, and professional...they met all my needs even though I didn't have a reservation...they made it work so that I could make my move out deadline for home sale...they were awesome...

KEVIN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN F.  |  Premières impressions 
Évaluation :
5

The San Antonio location is great. The temple location is ok.

zac m.  |  Premières impressions 
Évaluation :
5

Tofos muy amables

Maria. D F.  |  Premières impressions 
Évaluation :
5

Professional and courteous

chris v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent m.  |  Premières impressions 
Évaluation :
3

I went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.

Pamela W.  |  Online Move In 
Évaluation :
5

Very helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you do

Juan M.  |  Premières impressions 
Évaluation :
2

GM was extremely rude.

Michael W.  |  Online Move In 
Évaluation :
1

This place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren't doing anything wrong as we followed the sign however they don't want us to so others won't do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and "donate" or use the recycle section. I had to let go of furniture I didn't want to. The manager offered us free 30 days for another storage unit. I shouldn't need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.

Sparkle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C.  |  Premières impressions 
Évaluation :
1

Without a doubt the worst moving experience i have had using uhaul.

JOSHUA LEE D.  |  Premières impressions 
Évaluation :
5

Mr Reyes is very nice and helpful

joyce t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vongretchen H.  |  Premières impressions 
Évaluation :
4

Appreciated the lower level, handicapped.

PEGGY A T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN H.  |  Premières impressions 
Évaluation :
5

Merci

Christina W.  |  Premières impressions 
Évaluation :
5

No matter what time of day they always have the equipment, trucks or whatever you need

Lee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doretta j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G.  |  Premières impressions 
Évaluation :
5

Great customer service! FM 78 location.

Retha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melinda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTUS R r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lani C.  |  Premières impressions 
Évaluation :
1

I have gone with car loads after office hours to put stuff in unit and both times doors wouldn't open for me after entering my code.

Brianne Z.  |  Online Move In 
Évaluation :
5

Augustine and his staff are very professional and courteous.

Eduardo M.  |  Premières impressions 
Évaluation :
5

Perfect place for my RV

carlos v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Homer F.  |  Online Move In 
Évaluation :
5

Excellent service à la clientèle

Renzsy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laraye M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOTON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda P.  |  Premières impressions 
Évaluation :
5

Quick turnaround for a storage solution. Woodlake staff is excellent and professional!

Timothy D.  |  Premières impressions 
Évaluation :
5

Thanks for the Military benefit.

Carol R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara C.  |  Premières impressions 
Évaluation :
3

The kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.

Josef r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hopepal L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliana G.  |  Premières impressions 
Évaluation :
5

Outstanding service!

Ivonne P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarice H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S.  |  Premières impressions 
Évaluation :
5

had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!

merlene b.  |  Premières impressions 
Évaluation :
5

Thanks

Alvaro F.  |  Premières impressions 
Évaluation :
5

great facility

Ralph a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN SUE TAYLOR M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

j brtant D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos b.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.

pauline f.  |  Premières impressions 
Évaluation :
5

Very nice and professional people.

Brenda F.  |  Premières impressions 
Évaluation :
5

Maybe change the accessibility hours for the RV storage

Richard M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria l.  |  Premières impressions 
Évaluation :
5

Very friendly staff ,great customer service would definitely recommend this place to a friend .

Gilbert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky E.  |  Premières impressions 
Évaluation :
5

Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.

Salvador T.  |  Premières impressions 
Évaluation :
5

Very pleasant process. Thank you.

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene E.  |  Premières impressions 
Évaluation :
4

new rv storage at reasonable rates.

Manuel JR C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio C.  |  Premières impressions 
Évaluation :
5

Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...

Jimmy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earnestine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M.  |  Premières impressions 
Évaluation :
5

Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.

Whitney C.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Rogelio Z.  |  Premières impressions 
Évaluation :
5

We dealt with 2 different customer agents and both were extremely pleasant to deal with. Excellent service à la clientèle.

Giovanna c.  |  Premières impressions 
Évaluation :
5

I will use u-haul in the future.

DAVID K.  |  Premières impressions 
Évaluation :
5

Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!

michael h.  |  Premières impressions 
Évaluation :
5

Very helpful in getting me a covered RV spot. Outstanding price.

Gary R.  |  Premières impressions 
Évaluation :
4

Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.

carolyn m.  |  Premières impressions 
Évaluation :
5

If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Merci.

Eduardo G.  |  Premières impressions 
Évaluation :
5

We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>

ronald n.  |  Premières impressions 
Évaluation :
5

Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needs

PATRICK G.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Mark k.  |  Premières impressions 
Évaluation :
5

na

Howard W.  |  Premières impressions 
Évaluation :
5

Outstanding service

Jesse G.  |  Premières impressions 
Évaluation :
5

I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.

Phyllis j.  |  Premières impressions 
Évaluation :
5

Very pleased with the way we were treated by the staff.

Douglas F.  |  Premières impressions 
Évaluation :
4

Very help full staff.

Francis F.  |  Premières impressions 
Évaluation :
5

The most professional and friendly service anyone can ask for. I'm so thankful for the good people at UHaul!

Alan R.  |  Expérience générale 
Évaluation :
5

EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--

ROBERTO M B.  |  Premières impressions 
Évaluation :
5

Delivered as promised..in and out in no time. Thanks for all you do!

MICHAEL C M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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