Customer Reviews for U-Haul Moving & Storage of Worthington

2 919 évaluations

7510 Worthington Galena Rd   Worthington, OH 43085
(Worthington, next to Worthington Industries)

(614) 785-1101

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(614) 785-1101

7510 Worthington Galena Rd
Worthington, OH 43085
(Worthington, next to Worthington Industries)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

UHaul of Worthington is a well run business which employs helpful, pleasant people.

EDWARD T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyle w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank J 
Évaluation :
5

Great experience! Truck operated well and had no issues.

Catherine P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick V 
Évaluation :
4

At the risk of this sounding like a backhanded compliment, I've been to several U-Hauls over the years, and due to customer service experience, I typically dread the thought of going. This experience was completely pleasant. I was greeted with a smile when I walked in, and even though the two workers were serving other people, they assured me they'd be right with me. The young lady who served me was charming and efficient. She conversed pleasantly with me as she hooked up the trailer and said goodbye. This is the best experience I've had with U-Haul, and I will choose this location exclusively in the future.

Rudy H 
Évaluation :
5

More parking is NEEDED!!!

Nathaniel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney H 
Évaluation :
5

Associates and management are very courteous and professional. Please let them know they are appreciated.

James F 
Évaluation :
2

Saturday pickup i waited 45 min in line for reservation set. One employee working. Get trailer didn't think to check anything on it and get 150 miles down rd and at gas station thought I would check everything over and 1 tire dry rotted and 1 tire large gash in side wall looked to be from dry rott and right by valve stem. Tells me not well maintained and not looked over had my wife and 10month old in truck could have been ver bad if I did not check. Had to wait several hours for 2 tire replacements

STEPHON N 
Évaluation :
5

Great group of people running the place. I appreciate what they do.

monty j  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B 
Évaluation :
3

Staff, in my opinion was not trained, lacked customer service and overall enthusiasm about their job. Another staff member used vulgar language after I was sent into the storage rental space area by myself to look at a unit 'that was actually locked and couldn't see it' and when I returned, I knocked on the door that was locked and the only way to re-enter the building, she exuded I needed to calm down and not to beat on the door!?! It was just an overall very bad experience in the sales area which also stunk like sweat and dirt. I do understand it's moving/storage but I've visited a few facilities this week and they didn't smell like this one. The unit I'm renting has ceiling installation falling down in three different areas and They assured me that would be repaired before moving in. I'll be moving in this weekend in hopes that the repair will be completed. I rented storage from this facility a while back with no issues and had a great experience and hoping this time will be just as pleasant.

amanda R  |  Premières impressions 
Évaluation :
4

The move-out process was quick and friendly. My storage space was an exterior unit and I used the light of day to move out. When I got everything out; I was pleasantly surprised that although some items had been stored for several years, everything was preserved and still in perfect shape. I had no damage from time, like water, insects, or rodents. The pricing did increase over time and no one likes to have to pay more, but overall for the various options to aid in the moving process, the storage service, and quality, I would definitely recommend U-Haul for moving and storage needs.

YVETTE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken A  |  Expérience générale 
Évaluation :
3

Rented a van. Was dirty inside and windshield wipers were as bad as they could get. Rubber was actually peeling off of the wiper blade. Service was average.

Robert C 
Évaluation :
5

Caitlan was excellent, huge help, and very friendly and professional.

SCOTT S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chihiro M 
Évaluation :
3

Vehicle was damaged including windshield cracked. Motor sounded terrible and acted as if there was loss of compression. Braking was soft with no load. The side mirrors were damaged, I'm guessing? They were unadjustable making driving and backing up difficult. The tuck was obviously very old. Also charging $1 per mile is just wild then you call to change my pick up location (I could walk have walked across a church parking lot to get to) adding 5 miles or so just for pick up. Immediately adding $10 onto my bill for your convenience.

Josh W 
Évaluation :
2

There were about four parking spots available. The truck parking was behind a gated area. When I arrived to drop off the truck there were probably eight people parked sporadically blocking everything and everyone plus a truck almost blocking the entrance. I could barely get the 15 foot truck I was returning off the main road. I blocked several people but it was the only choice I had to get into the parking lot. Inside the guy working was frantically running back and forth while another coworker chatted on her cellphone. She could have cared less about the eight people waiting in line or her coworker struggling. I apologized as I could not move the truck. He told me no problem took the keys and said I was good to go. I felt bad for the guy working as he appeared to be doing the best he could with no one else helping him and this was five minutes before closing on a Sunday. I had to ask another person to move their car so I could get out to leave. Very poor design on the parking lot or the gate should be open that people can pull through and at least be able to turn around during business hours.

Jodi C 
Évaluation :
5

Kailin, the manager, is very helpful and knowledgeable and an absolute pleasure to work with. She knows me by name and recognizes my voice as soon as we speak. I feel like im talking to a good friend when we speak. The rest of the staff are great to work with as well. This is a great storage and moving rental facility. Have had storage units at this location 3 times and for many years. Je les recommande fortement. 

Michael H  |  Expérience générale 
Évaluation :
4

It was great. There were no animals in the trap. I do wish the enter/exit keypad was a little more user friendly and closer so I didn't have to rub my tires against the curb. I am old so it would be nice to have it a little more user friendly

Alan P  |  Expérience générale 
Évaluation :
3

i had a reservation for a 9' cargo van and when I went to pick it up, none was assigned to me. I had no communication regard that at all. I reached out to customer service and she was very helpful and assigned me to a new truck. Customer service is great, but there needs to be work on the e reservations

Matthew C 
Évaluation :
1

Staff was extremely rude. And even aggressive.

Cody C 
Évaluation :
5

Good service

Sergio R 
Évaluation :
5

Return process was FAST and SIMPLE.

James B 
Évaluation :
3

The windshield was very dirty and the inside smelled like weed and urine. The check tire pressure was on.

ANNA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W 
Évaluation :
5

I have moved my kids in College almost every year. This was by far the best experience I had with U-Haul. The young lady running things that day was outstanding.

David P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
5

staff was very will organized, vehicle was ready and very clean. The young lady that helped me very friendly

Greg H 
Évaluation :
4

The staff was very friendly and helpful to me with rearranging my reservation.

Daniel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGH M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

worthington a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S 
Évaluation :
5

The young lady was very professional and was a pleasure to have help me. She is a valuable asset to your company.

DARRIN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M 
Évaluation :
5

The staff is super helpful and friendly and really made the experience exceptional.

Shaun B  |  Expérience générale 
Évaluation :
3

Location was hard to maneuver around. The back of the uhaul was dirty. Had either sand or kitty litter in there which made it very slippery. Also had broken glass. Some pieces as big as my hand. I had to go and purchase a broom to clean the back out. When moving and you only have the truck for so many hours you should not have to take the time to clean it out.

Rick S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S 
Évaluation :
5

Love this location as they always come through for me in time of desperation

Emebet N 
Évaluation :
4

Need more space for equipment drop off

David R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danita J 
Évaluation :
4

A little tight getting in and out

Richard M 
Évaluation :
5

I've rented from this location a few times. They're always on point, super friendly and helpful.

Jason W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james j 
Évaluation :
5

Staff was friendly, efficient and helpful. I rented a car transport trailer and it was easy to hitch up to. Drop off was a breeze as well.

Alvin T 
Évaluation :
5

Coery was pleasant and efficient. I will use your services again.

William R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T 
Évaluation :
5

Great service

Nicholas C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen o 
Évaluation :
3

The location is close to me but very understaffed. It took me a long time due to people in front of me and only one person working. I had everything done beforehand and I still had to wait almost 30 minutes in line!!

JEFFREY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C 
Évaluation :
5

Again, nothing. My experience could be considered near perfect on a regular day, but was an extra level up considering I dropped off on Memorial Day where U-Haul was operating regular business hours. The employee was still very personable and great, despite my getting there 30 minutes before closing.

John D 
Évaluation :
3

We dropped off at 9pm and it was a mess and there was no place to put the rentals and we kept getting blocked in by people trying to figure out how to drop off

Deborah W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY C 
Évaluation :
5

Staff was very kind to me and though there was a challenge (giving me a key to the wrong truck), he was polite to apologize and was cordial about it!

John O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle m 
Évaluation :
5

Superb service. The only complaint that I have it that the web site, when I made the reservation, said that the facility was not open until 9:30am: It is actually open at 7:00am. I would have picked up the trailer at 7:00am.

Richard O 
Évaluation :
5

AC did not work in truck

RICHARD A 
Évaluation :
5

Initially told they could rent me the spot I reserved, but was able to resolve the problem.

ADAM K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amjad M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy M  |  Déménagement en ligne 
Évaluation :
4

The technology about access needs to be improved The customer service is good but need to be improved The rates are higher vs competitor in the area for the same units or space. Thanks a lot.

Fernando C  |  Expérience générale 
Évaluation :
5

Staff is pleasant, helpful and efficient

John D 
Évaluation :
4

Employee was working alone but greeted me right away and worked with me to get my truck checked in quickly since my app was not working properly to check in my truck. The location was very small but well maintained.

Trae R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shashank V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R 
Évaluation :
3

Right turn signal bulb worked intermittently

Terry H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertan C 
Évaluation :
2

Parking was a concern.

Lindsey J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas C 
Évaluation :
4

N/a

Tanner Y 
Évaluation :
5

Easy Process

Brian N 
Évaluation :
4

I had no issues over the years, I think maybe I started renting in 2019 and ended in May 2024. I did not like that my fees were increased as a loyal client. The staff have ALWAYS been amazing and friendly. I moved to another city in 2022 and continue to pay on the storage because I forgot to clear before moving! Ughhh I recently had financial challenge and the team worked with me and the Salvation Army to "recover and donate" and NOT sell the items due to lack of communication on my part or abandonment. Thank you team Worthington Galena 﫶

robyn k  |  Expérience générale 
Évaluation :
3

I was a little alarmed because I have an iPhone and when we got home, I got an alert that an air tag was following us. I do not have an air tag nor have I ever owned one. After looking, we were able to find it and it was purposely placed in a small Velcro pouch between the back cushions of the passenger side seat. I called the original pick up location and the guy I spoke with was honestly not that helpful. He said I could come trade out the trucks but that was more of a hassle to do and once we found the air tag and disabled it, I wasn't too worried about it. Although it's a little concerning that this wasn't caught before we picked up the truck as someone without an iPhone would've never known the vehicle they rented was being tracked. These devices are powerful and someone could've found our location and potentially stole our stuff as the back of the truck isn't looked and is easy to get into. Just think this is something that should be looked in because this is a serious concern.

Olivia T 
Évaluation :
5

Had the vehicle ready to go, we were in and out in just a couple minutes

Daniel F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory V 
Évaluation :
5

Employee was nice, efficient

Jen C 
Évaluation :
1

Customer service was exceptional, but the layout is completely chaotic. I spent about an hr trapped at the gate and couldn't leave because someone else parked a uhaul blocking the gate to exit. One of the employees gave me a card to call the manager because apparently this happens often; thank goodness i wasnt in a rush or anything but I wont be back.

dandre b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H 
Évaluation :
4

Kaitlin was wonderful but my electronic receipt had the wrong drop off location listed on it. It took me 2 hours and 4 phone calls to finally talk to somebody that could fix it. A big waste of my Sunday afternoon and at my age, weekends are golden!!

Adam R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james w 
Évaluation :
3

The bathrooms were rarely clean. Also TP and paper towels were sometimes there. But rarely. IAlso trash usually fowl and stinky. Always smelled like an ask trash and cigarette butts on floor. I feel the staff should at least check the bathrooms daily and the was not done. When a person pays almost $209 a month rent at Uhaul. It should be expected to have clean Bathrooms. Also

Kathi S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N 
Évaluation :
1

I reserved two dollys had everything and everyone lined up for the move. Got to the pickup place and was told they were out of dollys. I had to drive and extra half hour to pickup a dolly from a different uhaul location and was still charged for it.

Holly G 
Évaluation :
3

No parking when return the vehicle

srikanth r 
Évaluation :
2

Equipment I used was out of desperation because It was reported that equipment I wanted wasn't available but it was on property when I got there. Also I told the worker I had a reservation and they set up a whole new rental and tried to charge me 20 dollars over the quote

Daniel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
1

The employee who helped us was nice and took care of our needs, but that's the only positive thing I can say. The day prior, an employee gave a Uhaul truck to another person using my name. No email, number, or date was verified. The person also signed for the truck under my name. How was this allowed?

Diana P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

larry H 
Évaluation :
5

Our experience with the U-Haul Storage facility was great. We used the facility for about 4 years-never a problem. When we did move our items out of the facility, the staff was very helpful in providing the information we needed to close things out smoothly.

Lori H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H  |  Expérience générale 
Évaluation :
5

Loved dealing with Kaelin and the other employees there. Very helpful in times of need.

David L  |  Expérience générale 
Évaluation :
5

No complaints

kelly I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P  |  Premières impressions 
Évaluation :
1

The young woman who assisted me in the morning was incredible helpful and knowledgeable however the young man who assisted me in the evening was rude, short, and disrespectful. I also want to note that the manager Kaelin was also unhelpful and disappointing to talk to. Would not recommend this location.

Jessica C  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tajinai H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tionna m  |  Expérience générale 
Évaluation :
5

I was very satisfied with all of my belongings stored at your facility. I would highly recommend your company.

elen t  |  Expérience générale 
Évaluation :
5

The staff here was super helpful every time I needed to chat with them. If I ever need storage space and/or a vehicle for moving, I'll be calling them again!

JULIANA T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA K  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deylyne P  |  Expérience générale 
Évaluation :
5

Kaelin was a great help when needed. Appreciate the quick response and again help as needed

Jeramy H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C  |  Expérience générale 
Évaluation :
5

Ty for have a solution f or pls problems

Lonnie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua J  |  Expérience générale 
Évaluation :
5

I've rented a truck 3 times in the last few months. Kaelin Newman and Taylor Sipos are really nice. I appricate that. Moving is stressful.

Eric W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha W  |  Expérience générale 
Évaluation :
5

The staff at my location iare exceptional people!! I keep using them because of how caring they have been to me as I am now going thru a divorce!! I can't say ENOUGH about KAYLIN and TAYLOR!! I AM VERY GRATEFUL AND VERY APPRECIATIVE IF HOW CARING THEY WERE!! THEY ARE THE BEST!!

debbi e  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carson Z  |  Expérience générale 
Évaluation :
3

There large spider webs around the lock on the door if the unit had been over seen I'm sure the spider web would not have been there I think the over seer could have done better that web had been there a long time because it was really thick and large.

Denice L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RaTina P  |  Premières impressions 
Évaluation :
5

Even though we did not use the unit during the free month, the whole process was easy and if I need a storage space, I know who to go to.

Danielle T  |  Expérience générale 
Évaluation :
5

Moving is stressful. Taylor Sipos and Kaelin Newman were nice and helpful. Merci!

Eric W  |  Premières impressions 
Évaluation :
4

FOUND STAFF TO BE FRIENDLY AND VERY ACCOMMODATING!!

MARY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monty j  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elen t  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger B  |  Expérience générale 
Évaluation :
5

Great storage facility and very helpful/friendly staff. I would 100 % recommend coming to this location for any storage/vehicle rental needs, (I used both). (Btw I rarely ever write reviews, but this place definitely deserved one.)

Nicholas R  |  Expérience générale 
Évaluation :
3

Single attendant on duty seemed backed up and frustrated handling a crowd of people on his own. Hopefully it was a one off. Two people should really be needed on a busy Saturday morning.

Brian W  |  Premières impressions 
Évaluation :
5

I've used this storage unit since 2015 and everything I kept in it is in the same great condition as the day I moved the items in. There was never any water in the unit and that is a big plus since I had an experience in another different facility where rainwater seeped into the storage unit and the items stored got wet and became mildewed. When I emptied this unit there were no mice or rat droppings in the unit at all. I was so happy to notice that. The staff were always friendly and helpful. I have recommended this facility and will use it again if the need ever arises.

MARY E  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brooke S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M  |  Expérience générale 
Évaluation :
4

The staff was helpful in getting everything resolved, but the process was not smooth for me. The first unit assigned had a lock on it. The second unit was available, but how to access it was very confusing...it was listed as a range of units and I understood it to be an inside unit. I attempted to access the unit from inside, but the doors while not locked, would not move as if they were locked from the inside. The 3rd assigned unit was also locked, so we decided to just find one with a customer ready tag. The one found turned out to be the second assigned unit which actually was both an outside and and inside unit. It all worked out in the end, but the back and forth ate up at least 2 extra hours when I had my family crew there ready to help move. The map was unclear as well as it showed the assigned units as small units. A little more direction would have been helpful, but I think it was unclear to the staff as well. It worked out and they were helpful, but the logistics and the process was not customer friendly. When a unit is assigned it should not be locked -- there should be some process where ready means really ready and it was quite clear that the office was understaffed for the number of customers.

Chris D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kareem A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander G  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel D  |  Expérience générale 
Évaluation :
5

I bought from your office a Uhaul storage lock and unlocking it was a hit-and-miss affair. I can only open the lock after, on the average, amore than 30 or 40 attempts. I raised this matter to your staff after my first experience but they did not offer to replace it with a better one. But In all, i like your facility.

JOSE D  |  Expérience générale 
Évaluation :
1

Terrible customer service from this location, specifically Kaelin. We were forced to incur additional charges because the lot was blocked and we could not access our unit. She refused to credit us for additional miles and gas.

Stephanie S  |  Premières impressions 
Évaluation :
4

This location (Worthington, Ohio) never answer their phones and on the rare occasion that they do, I was put on hold and waited on hold for 42 minutes before I decided to hang up. Will not recommend this particular location.

robert d  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A  |  Premières impressions 
Évaluation :
5

I don't normally take the time to make a review but I had to because of the amazing service. I highly recommend this U-Haul storage facility. The staff is very helpful and respectful and the facility along with the vehicles are clean and in great shape. This combined with great affordable prices, I wouldn't go anywhere else.

Nicholas R  |  Premières impressions 
Évaluation :
5

Great job everyone!!! Thank you!!!

robert d  |  Premières impressions 
Évaluation :
2

I thought the online check in process was convenient until I arrived at the site only to find out that the code to enter the gate didn't work. Then the original unit number provider was already occupied. So I had to go through part of the check in process again in the office. Also the parking lot is way to small for trailer and moving trucks to be coming in and out of and moving around. I had to be let in the gate and drove around only to find more trucks and trailers parked in the way. Also the location for the unit is not at the actual address given, had to go around the corner.

Chad R  |  Déménagement en ligne 
Évaluation :
1

Charged too much for a bad unit, leaves and debris, rat chemicals lying out etc. should be refunded my $.

Adam H  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracie a  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracie a  |  Expérience générale 
Évaluation :
5

everybody very nice

kelly I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enlil Y  |  Premières impressions 
Évaluation :
5

Very easy, smooth transition. Good pricing and value.

Gregory K  |  Déménagement en ligne 
Évaluation :
5

Dawn and Kaelin McCarty were very helpful in helping me choose a storage unit for my belongings. They were very knowledgeable and helped me locate a mover to move my belongings into the storage unit the very next day. They are a great team and provide top notch customer service.

Dehavlyn W  |  Premières impressions 
Évaluation :
5

Have had u-haul install my hitches since in the 80s always were great and efficient your staff was and continues to be friendly and very professional if the rental truck was not available at the location I was at they searched other locations to accommodate my needs

JAMES S  |  Premières impressions 
Évaluation :
5

Caelin and the management group there were always very great at communicating and were always very helpful. Thanks to the group! Only complaint is 2 rate increases during my lease...

Benjamin S  |  Expérience générale 
Évaluation :
5

Dawn was awesome with assisting in updating my storage account

ANGELA G  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YOUSEF A  |  Expérience générale 
Évaluation :
5

Great location. Friendly and helpful staff. Management runs a nice operation. Storage facility was clean and easily accessible.

Gregory S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

truth i  |  Premières impressions 
Évaluation :
3

I wish there could’ve been something done about to broken dishes and the hole in the ceiling.

SHAKELA C  |  Expérience générale 
Évaluation :
5

Very happy

kelly I  |  Premières impressions 
Évaluation :
5

Always helpful

kelly I  |  Expérience générale 
Évaluation :
5

I would not hesitate if I needed a storage unit or a trailer or a rental truck. U-Haul rocks! I have been using for years and I even had my face on the side of a few trucks before, by submitting my photo when I rented a auto transport

LLOYD J  |  Expérience générale 
Évaluation :
1

Worst Uhaul center ever. They locked my unit for nonpayment when my payments were up to date and then locked me inside of the facility.

Kelsey D  |  Expérience générale 
Évaluation :
4

In person staff were excellent. However, the main phone number told me that this location have several 10x25 units and they did not. I ended up paying more for a 10x30. I had no choice because my moving truck was on its way. I was told that the main number does not know the inventory. If that is the case, they shouldn't have told me so. I gave my credit card over the phone to hold the unit. I was very upset.

JODEE G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbi e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity C  |  Premières impressions 
Évaluation :
5

I still had my lock from my old locker, and so I laughed when I learned I got a free lock here. Until I got to the facility and realized I had forgotten my old lock. So, thank you for that!

Dana S  |  Déménagement en ligne 
Évaluation :
3

Overall, was decent up to good for our outdoor RV spot storage at our local UHaul. The only reason we canceled our spot, was due to how the cost of our same storage spot (for the past few years) had the monthly rental rate increase approx. 35 %. After paying this for about 1,5 years, it was just too much of cost for this one RV spot. And as calling to cancel our storage spot, the store mgr. did not offer any apology words for our having to cancel, or even thank us for all the years of storage payments (also did not even try to remedy the issue to try and keep us from cancelling). So was just disappointing that our UHaul mgmt. was not willing to try and aid with the high cost and keep a good paying/ long-time customer from leaving...

JASON W  |  Expérience générale 
Évaluation :
5

The Manager there, the lady was great to help. I am very pleased with over all experience. Thank you. Guys. If you are moving, uhaul is the place. Not just for storage, but also everything you need at one place. I bought ally stiff here and the truck too.

VENKAT M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C  |  Expérience générale 
Évaluation :
5

Ms. McCarty was very courteous and helpful.

ANTHONY K  |  Expérience générale 
Évaluation :
2

I have had several issues while PAYING for storage here. The staff is rude and don't seem to care about the customers. This includes the so called manager. I would never recommend this facility or use it again myself.

MARLON B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas W  |  Expérience générale 
Évaluation :
5

Kaelin McCarty was the best!! She was so very helpful and extremely nice. UHaul is very lucky to have such a great employee.

corina r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY K  |  Premières impressions 
Évaluation :
4

Only complaint was there were tons and tons of screws all over the driving areas between each isle and we had three cars and the uhaul to worry about busting a tire but the girls were amazing and helped us get the huge truck where we needed it.

Payton B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B  |  Déménagement en ligne 
Évaluation :
5

Kaelin was super friendly and helpful. I will use this facility again!

Mark S  |  Premières impressions 
Évaluation :
5

The staff were most helpful and exceedingly kind. It was an excellent experience.

valli b  |  Premières impressions 
Évaluation :
5

The lady and the guy in the office was so nice and patient with me.

Cassandra H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel B  |  Expérience générale 
Évaluation :
4

The lighting inside the storage unit was broken… didn’t get fixed for the whole time I was there

Stephanie g  |  Expérience générale 
Évaluation :
4

Everyone was helpful and professional. Spelling may be off but "kaylen" was always kind on the phone and in person. I could tell that she cares about her customers.

James F  |  Expérience générale 
Évaluation :
3

My unit did not have a lock and key with my mobile check-in. Unit was full of leaves and debris, since it was after hours I had no tools to clean it out. Rat traps with rat poison food around the perimeter. Will be looking to stay else where after one month. Not worth $154

Adam H  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C  |  Déménagement en ligne 
Évaluation :
5

Great!

ANN S  |  Expérience générale 
Évaluation :
1

I'm currently putting all of my stuff in storage since I need to move out of my condo. First day moving into my storage unit, got locked out of the facility because of a truck renter leaving the truck in front of the gate (like they were instructed to do). When we called for assistance to get the key back from the drop box, we were told we had to wait until the next day and cursed at by the general and assistant manager. 10/10 don't recommend.

Payton S  |  Premières impressions 
Évaluation :
2

Lights were out. Hallways were too thin.

GEORGE V  |  Expérience générale 
Évaluation :
3

The gate was left open many times I arrived and drove straight in. The parking lot is way too small. The trucks, trailers and equipment are lined up along the units making it hard to maneuver around to get to your own unit.

Robi B  |  Expérience générale 
Évaluation :
5

Awesome friendly staff - the gentleman at the front desk was very efficient and was good at multi tasking and was able to accommodate questions from customers while serving the customer in queue. The other gentleman I talked to on the phone after I moved out was very helpful and understanding . Merci!

Edna O  |  Expérience générale 
Évaluation :
5

I had very little interaction with staff and facility. I moved into a small storage unit several years ago, and just recently moved out. Everything was fine. And over the years, auto billing worked perfectly.

Peter W  |  Expérience générale 
Évaluation :
5

The staff was wonderful in helping me choose a storage size and informing me about policies and procedures.

JULIANA T  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison T  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JANAY V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

heather c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jai P  |  Premières impressions 
Évaluation :