Évaluations des clients U-Haul Moving & Storage of Yonkers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Yonkers

Cote générale :

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Sheryll W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachael S.
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Le client n'a pas laissé de commentaire.

META G.
Évaluation :

Le client n'a pas laissé de commentaire.

JUNIORI A.
Évaluation :

Le client n'a pas laissé de commentaire.

Tydishe C. | Premières impressions |
Évaluation :

The young woman that helped me was professional and answered all of my questions.

FRANCISCO E.
Évaluation :

Great service.

Alan M.
Évaluation :

I returned two vehicles this week. The first went fine. On the second, i was told I had to move the van, and then join a line waiting for returns. Then I was asked if I wanted a physical or email receipt. When I said email I was told I could leave to van anywhere. Then there was a mysterious $5 charge on the email. After responding to the sender, they agreed it was incorrect and will refund. Is U-Haul that desperate?

waslin E.
Évaluation :

Le client n'a pas laissé de commentaire.

Felix S.
Évaluation :

They steal money in this uhaul evertime they xharge me extra

MINERVA C.
Évaluation :

Returning equipment was delayed. Waited down ramp for minutes...someone came but didn't acknowledge my presence. I went inside and told person but he acted as if it wasn't his job. The two guys lacked customer service skills. They should acknowledge customers and explain what is going on. A simple “please go back down ramp and wait there I will send someone there” was all I needed. Their heads are buried in their phones (I know it's probably their work phones) but goodness where is the human interaction?

Humberto R.
Évaluation :

Some of the best customer service I have experienced! Josh, the young man who received us and processed everything was on point and super professional. I would like to recognize his work as key to making everything flow smoothly. Thank you, Josh!

Tyler H.
Évaluation :

26 foot truck parked in between 2 other trucks with a foot of space in the front and back. No associate was willing to come help guide me out but stated " make sure you don't hit any other trucks" there was also something wrong with the engine but was told it's fine to drive. My original pick up location was scheduled in Hewitt nj which is in my town. I was told after booking in advance that I would need to go all the way to Yonkers... an hour away from original pick up location. Was started off with barely any gas and told after 30 miles I would start being charged. It is now 48 miles between Yonkers and my original pick up location which was down the street from my home. Not to mention I had the pay tolls to get back across the river. Everyone I spoke to at this company could care less about this inconvenience and if I was not moving and desperately needed the truck I would have cancelled. I will never use or recommend uhaul ever again. This was the worst experience of my life.

JUANA M.
Évaluation :

Thanks for the great service. Very professional.

Alex G.
Évaluation :

Everything was great

KATHY J.
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Le client n'a pas laissé de commentaire.

Alan M.
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Le client n'a pas laissé de commentaire.

MEHENNI Z.
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The workers at this location are great

Clifford C.
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Le client n'a pas laissé de commentaire.

HECTORLUIS M.
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Le client n'a pas laissé de commentaire.

Ali H.
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Make sure cup holders are clean no electric passenger and driver mirrors can be really difficult while driving and there are no hazard lights

Lisa H.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
Évaluation :

Good service

jennifer k. | Premières impressions |
Évaluation :

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

kevin S.
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Le client n'a pas laissé de commentaire.

JUANA M.
Évaluation :

Great service as usual. Great personnel, friendly and professional. Thank you very much.

Jimmy R.
Évaluation :

Just have a flat rate for customer i start with a fee and i paid a different one.

EDWIN O.
Évaluation :

Have more one way trucks.

Ernis A.
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Is good

carmen C.
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Employees were kind.

Felix H.
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Le client n'a pas laissé de commentaire.

ROMANP M.
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Le client n'a pas laissé de commentaire.

DENISE L C.
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Le client n'a pas laissé de commentaire.

Vernell C.
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Le client n'a pas laissé de commentaire.

kurt C.
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Le client n'a pas laissé de commentaire.

SELENA R. | Expérience générale |
Évaluation :

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.

Gabriel M.
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Le client n'a pas laissé de commentaire.

KEVIN C H.
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Le client n'a pas laissé de commentaire.

benjamin M.
Évaluation :

Customer service was amazing i didn't have to wait long and the guy assisted me

Brenda C.
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Le client n'a pas laissé de commentaire.

Nastashya J.
Évaluation :

Need Samsung/Apple Pay at this location

WILLIAM D.
Évaluation :

I was overcharged for a single day rental. When I called to ask about the charges I was put on hold for more than 10 minutes

Endisha H.
Évaluation :

I am very upset that I was extremely overcharged. I used a 10' truck for less than an hour. Drove only 3 short miles and was later charged almost $75. The tank didn't even budge. I returned the truck at the same exact level that it was rented with and later got charged a $30 refueling fee. Can't quite understand why they were trying to get away with highway robbery and I only drove locally in town. How many miles per gallon does the truck even drive? If 3 miles consumes $30 per gallon of diesel I don't suggest anyone to ever rent from here. This is beyond crazy.

Tomas P.
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Le client n'a pas laissé de commentaire.

ANTHONYQUINN S.
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Le client n'a pas laissé de commentaire.

ELIZABETH R.
Évaluation :

The price quoted to me was substantially lower than what I was charged which was a shock.... $19.99 Van/Truck or anything near that is not the cost. Also the van I rented was definately not wiped down or sprayed. I had to wipe it down and spray with Lysol before using. They don't seem to have a cleaning procedure for rentals during Corona Virus No temp checks when you go in. The employees were really nice. The price difference in quoted versus actually is what would prevent me from renting again. With the price I could have done a van rental at a car rental for the week. I will definately price compare with car rental companies. The price was about $200 for a $19.99 van, no insurance and the mileage I used up was 134 miles.

Isha S.
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They tried to rob me worst place ever I wouldnt recommend anyone I will be calling the head quarters today

Luanne M.
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Le client n'a pas laissé de commentaire.

Malena B.
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Le client n'a pas laissé de commentaire.

GILBERTO R.
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Le client n'a pas laissé de commentaire.

niagene F.
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Le client n'a pas laissé de commentaire.

Itzelle R.
Évaluation :

I had rented a uhaul truck and a auto transport. I had to get my car from jersey. After loading it up onto the transport the brake came on. Had to wait for a uhaul mechanic to come. When he got there he was shocked on how we made it from NY to NJ with the transport getting detached. The whole thing was set up wrong. Before we left from the uhaul rental office we asked the guy was it secure on properly. He was certain everything was good. Thanks god for the uhaul mechanic who came to the rescue!! Who knows what could've happened

Mohammad K.
Évaluation :

I made my reservation online for one way 5 days before my move at uhaul website and date/time was set to pick up the truck. i was contacted by Uhaul representative a day prior my move saying that the trucks are sold out for one way and wasnt given any other option. This force me to rent a truck with the option of returning back to the same location. My move was 68 miles away. i had to drive back 68 miles to return the truck & i was charged for the daily fee and miles for both ways.. plus i had to pay for gas and toll while going to uhaul location to drop of the truck. i was forced to return the truck back at the same location by Uhaul since i had no other choice but to relocate. worst experience, wasted lot of my time and money.

John M.
Évaluation :

Easy great drop and gone

Alexis G.
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Le client n'a pas laissé de commentaire.

NIAGENEL F.
Évaluation :

Very courteous staff. They were very knowledgeable and accommodating. Will definitively return in the future.

George K.
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Le client n'a pas laissé de commentaire.

DAVIDJ S.
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Le client n'a pas laissé de commentaire.

jefferson O.
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Le client n'a pas laissé de commentaire.

Barry A.
Évaluation :

Good experience.

OSIRIS ERNESTO P.
Évaluation :

Extremely satisfies with the service that is why I always go to them for the service!!!!!👌👌👌👌👌 1000%. Satisfaction guaranteed!!!!!..👍

BRUCEA W.
Évaluation :

Staff could be more clear and communicative

marcos S.
Évaluation :

Le client n'a pas laissé de commentaire.

jose C.
Évaluation :

Le client n'a pas laissé de commentaire.

adam g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

NAOMI R.
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Le client n'a pas laissé de commentaire.

Nabil B.
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Le client n'a pas laissé de commentaire.

DARLENIS D.
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Le client n'a pas laissé de commentaire.

Dahlia J.
Évaluation :

The truck was terrible, when you step on the breaks it don't stop, it roll and then suddenly stop bring your head forward and backward, they need to maintain there trucks better and takes the ones that don't operate probably off inventory

denis F.
Évaluation :

The pickup via the cellphone is a waste of time. Takes forever!!!! And why Do I need to have an additional contact verify me ? What if I am alone in the world? And, if I wanted to steak the truck wouldn't I just give you a different number that I could access ? Stupid policy

CARMEN G.
Évaluation :

Nice polite and very helpful

Dwayne R.
Évaluation :

Excellent service, into the 2 second week of my move and the best part of it all was U-haul experience. Great customer service, knowledgeable and friendly staff. Thank you U-haul for being apart of my moving journey. Special thanks to Karina for always being there to support her customers and team.

Eric D.
Évaluation :

Le client n'a pas laissé de commentaire.

Nelson R.
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Le client n'a pas laissé de commentaire.

Giraldo V.
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Le client n'a pas laissé de commentaire.

richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

ovie l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ADRIAN G.
Évaluation :

The customer service I received at the location was terrible.

Joseph H.
Évaluation :

Lower the price

DWAYNE R.
Évaluation :

I'm very please that I choose uhaul for my relocation, the staff was very attentive and friendly. Special thanks to Karina Diaz she very knowledgeable in assisting me in choosing the right vehicle for my move.

renee T.
Évaluation :

That was probably the worst experience i had with renting a truck ever. The truck was very dirty i could barely sew through the windshield it was horrible i feel like i was rushed out the establishment because there was a line it was vey unpleasant i will say the gentleman who escorted me to the van was pleasant he answered all my questions since i was rushed out and all my equipment was say by the door for me to carry

Kim M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA N.
Évaluation :

I picked up a trailer at 7:30AM take it back the same night at 9:22pm Then I received an email at 11:30am the next day Stating I just dropped off the trailer and was charged two days when they supposed to check the inventory at 7 AM to see what came in and what's still out

Chrys W.
Évaluation :

I needed an extra trip at last minute, to bring stuff left over from movers & Justin got me ready within 20 minutes AND attended to assist my movers while they moved my property into unit. Great team you have here. Unsurpassed by any other location.

JENYLL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah M.
Évaluation :

The location on my contract was not this site. I dropped the trailer at the location on my contract (another address on Saw Mill River Rd) which was a 24 hour site and was charged a $21 fee for after hours. I thought the whole point of the 24 hours site was to not be charged a fee.

carron H.
Évaluation :

Le client n'a pas laissé de commentaire.

James R.
Évaluation :

Le client n'a pas laissé de commentaire.

chrysanna H.
Évaluation :

Personnel is amazing. Very thoughtful and explained all storage unit details with guided tour. I had also used their Truck rental last week, with same courteous care from each of their staff members. Strongly recommend for them to train other locations in coustomer service.

William Q.
Évaluation :

inform customers when rental a bout closing hours and return procedures

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

ERNESTLEE R.
Évaluation :

The trailer was not attached properly to my ball Hitch on my truck by the U-Haul attended. And while I was loading my vehicle onto the trailer the trailer pop up and off the hitch and could of damage my tailgate of my pickup truck. $$$$ Had I not Court It in time. Please have them pay more attention.

Edna P.
Évaluation :

The Manager Karina Diaz is was very unprofessional and runs a horrible location. Made a stress move extremely unbearable.

Seamus F.
Évaluation :

Le client n'a pas laissé de commentaire.

Teresa L.
Évaluation :

Le client n'a pas laissé de commentaire.

dionisio H.
Évaluation :

Le client n'a pas laissé de commentaire.

GERMAINE T.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine G.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDAN K.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kendell A.
Évaluation :

Le client n'a pas laissé de commentaire.

christian R.
Évaluation :

Good

HOWARDW K.
Évaluation :

Le client n'a pas laissé de commentaire.

ROMANMAREK C.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodolfo F.
Évaluation :

This coment is not regarding this office, it is regarding the company itself. When a reservation is made in a week in advance, do not wait until the day before pick up to call the customer and tell them that their truck is not available and their is nothhing available. You left me in a bind did they before I was to move with no truck. I had to go out of state, to pick up another U-Haul. This is unacceptable. And this is not the first time that this has happened to me. Also I was kept on hold for two hours on the phone trying to solve this issue I was hung up three times. And transfer numerous times from person to person, apparently your customer service do not know what they're doing.

lois T.
Évaluation :

The special advertisement price was false and deceptive. You need to make the virtual app friendlier for use especially now due to Covid times when most of the order and arrangements are done online.

adam g. | Premières impressions |
Évaluation :

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

SOPHIE C. | Expérience générale |
Évaluation :

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

Micheal B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH H. | Expérience générale |
Évaluation :

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

Christopher P. | Premières impressions |
Évaluation :

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Alex l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SOPHIE C. | Premières impressions |
Évaluation :

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

CHRISTINE C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Angel F. | Expérience générale |
Évaluation :

Thank you

Russell K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

keith M. | Expérience générale |
Évaluation :

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

RICHARD L. | Expérience générale |
Évaluation :

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

Naiyma P. | Premières impressions |
Évaluation :

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

jose l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy J. | Expérience générale |
Évaluation :

Probably the best storage facility I have ever been to

Debra F. | Expérience générale |
Évaluation :

All over positive experience!

KRISTIN K. | Expérience générale |
Évaluation :

Staff and services provided were excellent!!

Natahalie W. | Premières impressions |
Évaluation :

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

JOSEPH H. | Expérience générale |
Évaluation :

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

Ivan R. | Premières impressions |
Évaluation :

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

SLAWOMIR S M. | Expérience générale |
Évaluation :

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

MONICA A. | Expérience générale |
Évaluation :

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

SIDNEY G. | Expérience générale |
Évaluation :

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

Christina l. | Expérience générale |
Évaluation :

It was awesome

WANDA R. | Expérience générale |
Évaluation :

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

CHERYL T. | Premières impressions |
Évaluation :

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Lucila T. | Premières impressions |
Évaluation :

Great customer service, informative and courteous

iris m. | Expérience générale |
Évaluation :

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

iris m. | Premières impressions |
Évaluation :

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Ian P. | Expérience générale |
Évaluation :

Thank you for protecting & housing my things.

cristina t. | Premières impressions |
Évaluation :

My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

MELISSA H. | Expérience générale |
Évaluation :

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Yamil S. | Expérience générale |
Évaluation :

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Valerie R. | Expérience générale |
Évaluation :

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Robert V. | Premières impressions |
Évaluation :

Helpful and courteous staff.

PATRICK W. | Expérience générale |
Évaluation :

Belongings destroyed by mice and water damage.

victor e. | Expérience générale |
Évaluation :

Good

Ravon R. | Expérience générale |
Évaluation :

Ok

Khalil H. | Expérience générale |
Évaluation :

Excellent Staff and facility

Rashawna H. | Expérience générale |
Évaluation :

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Dorian H. | Expérience générale |
Évaluation :

Nice Job

ESTER A. | Expérience générale |
Évaluation :

customer service can be improve - some are friendly, some are not

Rashawna H. | Expérience générale |
Évaluation :

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

MICHELLE W. | Expérience générale |
Évaluation :

NA

Jacqueline M. | Expérience générale |
Évaluation :

Great customer service a really good experience

Paula F. | Expérience générale |
Évaluation :

Safe secure and convienent

Pioneer R. | Expérience générale |
Évaluation :

Location is easy to get to. Facility was always clean and staff friendly.

Carolyn M. | Expérience générale |
Évaluation :

Unhelpful staff, very few carts for getting stuff out.

Jeanne R. | Réservation |
Évaluation :

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

PEDRO R. | Expérience générale |
Évaluation :

Very Professional

Pioneer R. | Réservation |
Évaluation :

It is not air conditioned

BILL L. | Expérience générale |
Évaluation :

Na

Gate Service N. | Expérience générale |
Évaluation :

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Richard C. | Expérience générale |
Évaluation :

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W

JASON T. | Expérience générale |
Évaluation :

Good place to store your things. Easy to get to off the Saw Mill Parkway.

Non reviews have been submitted for this location.

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