Évaluations des clients U-Haul Moving & Storage of Yonkers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Yonkers

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anacaona T. le

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Le client n'a pas laissé de commentaire.

VALERIE C. le

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Le client n'a pas laissé de commentaire.

ERNESTO G. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Abelardo F. le

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Nothing

Eileen S. le

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Le client n'a pas laissé de commentaire.

Shaneikqun H. le

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N/A

Samantha T. le

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Le client n'a pas laissé de commentaire.

Brenton D. le

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Amanda & Diego helped me today. Amanda did the payment process and Diego got my truck and equipment. Both employees were so helpful & friendly. Great facility, great employees and a great experience.

Kenneth F. le

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Le client n'a pas laissé de commentaire.

Todd H. le

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Le client n'a pas laissé de commentaire.

Cresencio A. le

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Le client n'a pas laissé de commentaire.

Deanna B. le

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Le client n'a pas laissé de commentaire.

PHILIP A. le

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I really appreciate your services. It is very helpful, simple and cost effective and above all very accessible.

Volodylyr D. le

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The service is great! Much thanks !

Robert M. le

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The truck needs servicing

melissa C. le

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Le client n'a pas laissé de commentaire.

Emmanuel A. le

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Possible faulty fuel gauge. I received the van at 3/8 with 2171 drove one mike and needle dropped down to in between 1/4 and 3/8. Both reading were conducted on level ground.

Nanci B. le

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Le client n'a pas laissé de commentaire.

corey S. le

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Le client n'a pas laissé de commentaire.

Rosa R. le

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I rented a 15 truck and the transmission was acting up was driving very slow and took long to change gears truck should have been service before given to customers

Vanessa T. le

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Le client n'a pas laissé de commentaire.

Christina E. le

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Le client n'a pas laissé de commentaire.

James F. le

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Make sure the online info is up to date with the in store records.

Roberto M. le

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It was quick and easy to pick up and return. Great service.

Perparim P. le

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Le client n'a pas laissé de commentaire.

Marie G. le

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i loved it

julio P. le

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Great service. Thank you.

SLAWOMIR S M. le

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I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

Roman B. le

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Keep it up

William Q. le

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Le client n'a pas laissé de commentaire.

Carl B. le

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Fast and easy check out ! Great !

GEORGE D. le

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No problem experience! Staff was accommodating and helpful.

KAYLA S. le

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The truck i got, one tire needs air and the change engine oil light kept coming on

ely A. le

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Le client n'a pas laissé de commentaire.

Enmanuel T. le

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Le client n'a pas laissé de commentaire.

Judi D. le

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I thought everything was easy and efficient

Sharesa L. le

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The representatives made the rental experience very comfortable. Thank you

tracy M. le

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Great staff working ! Very friendly and helpful

Alan V. le

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Le client n'a pas laissé de commentaire.

FAUSTO M. le

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Le client n'a pas laissé de commentaire.

Cesar S. le

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Le client n'a pas laissé de commentaire.

Ramiro R. le

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Le client n'a pas laissé de commentaire.

Cheryl G. le

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Le client n'a pas laissé de commentaire.

Sidney P. le

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Le client n'a pas laissé de commentaire.

TYRONE B. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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Best service ever!!!! Thank you very much.

Tobiasz R. le

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Keep doing what you're doing

Joseph H. le

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Chk engine light was on

Will C. le

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Very rude front desk staffer. Surly. Unhelpful. Generally pissed off about being there. Bad representative for your company.

Marina L. le

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The U Haul truck had an issue with the key turning in the ignition. The real issue for me was that I was not given any tutorial about this or other things such as using a lock and where to get one if one was not provided. I had to call for service help and eventually ran back to the u haul rental location to get help because I did not want to wait 90 minutes road side.

Nimer A. le

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Back up camera or the alarm and the exchange the lock

Johanna A. le

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Le client n'a pas laissé de commentaire.

Nimer A. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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Great service, as usual. Thank you guys. Keep up the good work.

Lawrence F. le

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The front windshield was dirty inside and out. Other than that everything was perfect.

George R. le

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I was given a broken tow dolly that had the e-brake engaged so the tow dolly had a terrible burning smell and was smoking really badly. This lead me to be stuck on the left lane of Interstate 87 blocking traffic for over an hour and a half until help showed up. This process overall wasted over 4 hours of my day and put me far behind my planned schedule. I almost wasn't able to pick up the car I was getting due to this issue. I would not recommend this location to others.

FELIPE M. le

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Le client n'a pas laissé de commentaire.

Wilbur M. le

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I was treated well

Essie Lauretta K. le

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All went well except finding parking

Aida B. le

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We were charged for a dolly and the van did not include one when we picked it up. Since the location was closed there was no way of asking for one and neither there was a way to state there was non in the van. Very disappointed.

Karina D. le

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Le client n'a pas laissé de commentaire.

Nawaz A. le

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Need to improve customer service and need to improve the condition of the trucks. This truck has a door that stuck often.

Roberto M. le

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The truck did the job !!

Yovanny M. le

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My truck had a check engine light on, I called and notified the office. No complications, they were professional about the mishap.

jaun R. le

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Give your personal better training to work faster some time they have to wait for others to tell them how to do the job it is wasting time

Peter W. le

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Everything was fine!

Jorge Q. le

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Le client n'a pas laissé de commentaire.

Takiya B. le

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Have available the truck the customer reserved. Not doing so cause extra expense and a hassle for me to move as I was forced to make two trips.

shaun G. le

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I walked in and said hello, then posed my question. The agent is yet to look at me. He buried his head in the computer screen, while he responded. I said thanks and left. I returned about 2 hours later and said I would like to rent a minivan. His response was, "license and credit car." His demeanor was very obnoxious as he executed the transaction. When I was done, I said to the person whom was with me that he was very rude, and had very poor customer service kills. The person with me remarked that I should make a complaint. I respond no, I would not, it's Uhaul so maybe I shouldn't expect better. I would not have said anything if I had not received this survey. Hopefully, some corrective measures can be put in place for future customers. Shaun G, Compliance Auditor, MBA

linda R. le

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Le client n'a pas laissé de commentaire.

Hennimari C. le

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Le client n'a pas laissé de commentaire.

CONSTANCE P. le

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Have additional agents available to help spread the check in process.

Irving G. le

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Best location and company ever. Especially customer service.

DON L. le

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Le client n'a pas laissé de commentaire.

Julieta A. le

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Le client n'a pas laissé de commentaire.

Michele M. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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Great service, as usual. Thank you Amanda, thank you guys.

Isam A. le

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Your staff are very unprofessional and are clueless. I made a rental for 1 day and asked to extend it. Than I get a call the next day saying I never extended and I was going to be penalized! My rental expired 8:13 I believe and they called me at 9 am. So they charged me another day of use and made me bring it back. This is ridiculous I will probably just go with Penske next time

RICHARD H. le

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Listen to your customers concerns and not threaten them

Joyce A. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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Le client n'a pas laissé de commentaire.

isela V. le

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Excelent service.

Sue L. le

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Le client n'a pas laissé de commentaire.

Abigaelle R. le

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Le client n'a pas laissé de commentaire.

Gerbert M. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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I picked up my equipment on a Saturday at 6 PM for a 24 hour rental. I was told that they close on Sunday At 5 PM and I was instructed to just leave the trailer in the back and they will check in on Monday. Come Monday I was charged an extra $20 for following these instructions. When I called the location I was told that it was my fault and I should’ve checked out the vehicle

MONICA A. le

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Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

Jimmy B. le

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Le client n'a pas laissé de commentaire.

Judy E. le

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The young men working there were very professional. The entire experience was seamless.

Kathleen T. le

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Le client n'a pas laissé de commentaire.

SIDNEY G. le

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I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

Christine J. le

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More workers for check in

Shawaun A. le

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Not only will I recommend this location to family and friends, it will be the only location I will use for my moving needs!!! Great service!!!

Evealis F. le

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Le client n'a pas laissé de commentaire.

Ronelle C. le

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Le client n'a pas laissé de commentaire.

Aaron G. le

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The truck had serious engine problems that limited me to 35 mph on the highway without approaching 4500 RPM. It stalled on me three times, too. I recommended it be taken out of service.

Denise B. le

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Le client n'a pas laissé de commentaire.

James R. le

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Staff was very helpful and respectful. To be honest. The staff was unbelievable the best I have dealt with in any field No one stood out above the others they were all exceptional. Will definitely use this location over any other

Frank P. le

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Le client n'a pas laissé de commentaire.

Rustin D. le

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Ordered online at a different location and Uhaul cancelled the order without notice. Hired movers through Uhaul too and the place the truck was at was not open even though the Uhaul website said they would be. Customer support was nonexistent. After half an hour on the phone they gave me a number to call - couldn’t even transfer me. Ended up taking an Uber to this location (extra $40 I had to spend, thanks Uhaul) but luckily this location had it together. Even though Uhaul’S phone system was down the staff was able to work miracles and get us in and out with the truck we wanted in under 20. Bottom line Uhaul is not a well run organization as a whole but this location had it together 100% when I needed them to come through. Would recommend (this location at least).

Christina l. le

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It was awesome

WANDA R. le

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We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

CHERYL T. le

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At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Lucila T. le

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Great customer service, informative and courteous

iris m. le

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The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

iris m. le

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The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Ian P. le

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Thank you for protecting & housing my things.

cristina t. le

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My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

MELISSA H. le

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The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Yamil S. le

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Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Valerie R. le

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Later hours until 9 should be added 2 days during the week and more hours on Sunday

Robert V. le

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Helpful and courteous staff.

PATRICK W. le

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Belongings destroyed by mice and water damage.

victor e. le

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Good

Ravon R. le

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Ok

Khalil H. le

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Excellent Staff and facility

Rashawna H. le

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Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Dorian H. le

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Nice Job

ESTER A. le

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customer service can be improve - some are friendly, some are not

Rashawna H. le

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Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

MICHELLE W. le

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NA

Jacqueline M. le

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Great customer service a really good experience

Paula F. le

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Safe secure and convienent

Pioneer R. le

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Location is easy to get to. Facility was always clean and staff friendly.

Carolyn M. le

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Unhelpful staff, very few carts for getting stuff out.

Jeanne R. le

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My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

PEDRO R. le

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Very Professional

Pioneer R. le

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It is not air conditioned

BILL L. le

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Na

Gate Service N. le

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there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Richard C. le

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Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W

JASON T. le

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Good place to store your things. Easy to get to off the Saw Mill Parkway.