Customer Reviews for U-Haul Moving & Storage of Yonkers

Évaluation :

5

More customer parking.

Évaluation :

5

Very good,easy

Évaluation :

5

Hi, today was my first time with you and think it was an excelente service Thank You so much.

Évaluation :

5

Blue tooth and automatic windows for long haul rentals.

Évaluation :

5

Very nice employees Helpful and respectfull.Move went great.Returning truck no hassles

Évaluation :

4

Wash the trucks

Évaluation :

3

Allow customers to be able to return the equipment to a U-Haul location near their destination to accommodate people's budgets. I was very upset at the fact that I had to come back to New York to return my equipment when there was a U-Haul location 5 minutes away from my new home. This really inconvenienced me and made me go over my budget. The rep who handled me at the register was great but not being able to accommodate me and have to come back to New York was extremely inconsiderate and made my move even more hectic than it already was.

Évaluation :

5

Amanda, the manager was very helpful and made the experience go smoothly.

Évaluation :

5

Great service

Évaluation :

5

A different van had to be assigned to me as the van that was originally assigned to me was blocked in between many other U-Haul vehicles. So I was delayed for an additional 10 minutes. There should be a way of avoiding this.

Évaluation :

5

Great team helped me with patience.

Évaluation :

2

Almost half of my belonging that's I moved got soaked from a bad patch up job

Évaluation :

5

All good

Évaluation :

5

I didn't even have to go inside. An employee was outside, he pointed out where to park, he unhooked the trailer and we were in our way in less the five minutes. This is my second time at this location and both times the experience has been extremely easy.

Évaluation :

5

Service was quick, process was easy, staff very helpful. I've dealt with the staff in person and over the phone. It's always been a positive experience.

Évaluation :

5

Nothing. Service was good.

Évaluation :

3

Nobody expect receive extra charge when you pay for day, no for hours. If I say I'm going to use for 17 hours approximately, why you like company make something for me like customer get extra charge because you created document or contract for exactly 17 hours, if I return later than 17 hours I'm getting extra charge. You represent the company why no letting me know that you put exactly 17 hours. I never said straight 17 hours, is different may be 17 hours less or more but I'm doing claim in to my bank account for the extra charge I received

Évaluation :

5

Rear view camera on the 10,15,25 ft trucks would be a great improvement.

Évaluation :

5

Better signage for rental returns

Évaluation :

2

A sign in the front with an arrow for drop-off would have been helpful. I drove into a large space in the front that would require me to move my car to back into oncoming road traffic. When I needed to have my car taken off the tow dolly and tow dolly disconnected, the person working there told me customers have to disconnect and take the car off the dolly themselves. One of the straps was stuck. The U-Haul representative helped me. Together we figured out how to unjam the stuck dolly. He was about to have me take my car off the dolly when he realized there was a chain still connected to my car. If he had not caught it, it might have damaged my car and/or the dolly. He watched traffic and I successfully got my car off the dolly. He told me to park in the back before taking the truck for unloading at my home. After that, he told me I needed to park in front. After unloading, I made it back before closing time without incident.

Évaluation :

5

Great service

Évaluation :

4

stop advertising 19,95 rental when you know with mileage its always going to be more. You are misrepresenting the true cost

Évaluation :

5

The location is excellent the young lady that helped me was also excellent. The truck was overall clean but the windshield was dirty and made driving at night much more difficult .

Évaluation :

2

Bruh ya some cheap ass company I filled up the tank more than its supposed to be cu ya do not have exact instructions on how to fill it up on a certain position. CHEAP ASSES ON GOD

Évaluation :

5

Very good service Very professional and helpful

Évaluation :

4

PLEASE POST ALL TYPES OF DEBIT CARDS EX NEXIS CARD NET SPEND CARDS PAYPAL CHIME ETC EVERYONE DON'T HAVE BANK ACCOUNTS CUSTOMERS NEED TO KNOW WHAT KIND OF VANS AND TRUCKS THEY CAN GET. I WANTED THE VAN BUT I COULDN'T GET BECAUSE I HAD NEXIS CARD I DIDNT UNDERSTAND BUT THEY SAID I CAN GET SMALL BOX TRUCK . I HOPE SOMEONE CAN EXPLAIN THIS IN THE UHAUL ADVERTISMENT AND REVISED CONTRACT. IT WILL BE NICE. I'M WAITING FOR MY MONEY TO BE POSTED BACK ON MY NEXIS CARD I WAS TOLD IT'LL TAKE 5 BUSINESS DAY TODAY IS MONDAY APRIL 11 2022 BY SAY APRIL 16 5 DAYS. OVERALL I LIKE UHAUL AND WOULD RECOMMEND TO MY FAMILY/FRIENDS

Évaluation :

5

Everything was just great. I wish, however, that renting a trailer and leaving in an other location, we're more reasonable

Évaluation :

4

Wish was able to rent one way tow dollly from this location...Was slightly inconvenient, but happy to be able to get.

Évaluation :

2

El camion estaba malicimo sonandole las polea y gasto demaciada gasolina por la situacion .

Évaluation :

2

They charge me $20 extra,for no reason.

Évaluation :

5

There is nothing to improve the staff is efficient and friendly. Special shout out to Emily.

Évaluation :

5

Very good

Évaluation :

5

Very polite personal

Évaluation :

5

Excellent people

Évaluation :

3

The overall experience was very nice and all the employees were very helpful. Now here's the the thing... the 9' cargo van I rented was very dirty. There was coffee drips all over the windshield as if someone put a coffee cup on the dash and hit nothing but potholes. The dust on the dash was so thick I was afraid to put the paperwork on it or anything for that matter. The floor and the side pockets were not cleaned either. I took photos just in case they charge me to clean it. The outside had marks and I took photos of them. The van worked we didn't break down. I will say that the people that worked there were really nice and they allowed me to leave my car in their lot.

Évaluation :

5

Check each vehicle thoroughly before rent, my vehicle had a soft tire that I had to pay to pump.

Évaluation :

5

Excellent service

Évaluation :

5

Excellent

Évaluation :

5

To me everything was excellent , fast and easy to rent it ,I'm very happy with that service .

Évaluation :

5

Went out the way to assist me. Definitely will be using this location again.

Évaluation :

5

I was pleasantly surprised and would happily recommend the Saw Mill River U-Haul location to a friend for local moves.

Évaluation :

5

The staff was very helpful, courteous and made our need for an extension painless. The service was awesome and honestly it has always been. That's why we always come back. Thank you for making our rental need worries nonexistent. Again thanks.

Évaluation :

3

Have people ready and quickly able to take care of us

Évaluation :

5

Love the new cargo vans! Reservation process, pick up and drop off we're fast and easy. I only wish the cost per mile was lower, or at least lower if you go over a certain # of miles. I drove 380 miles, got the first 100 free, thank you, but it was pricey. Home Depot has you beat on this with unlimited miles, but they suck.

Évaluation :

5

Yonkers U-haul is a gem! Only improvements would be to make the app more user-friendly. taking photos seems simple but its often night, bad weather, error codes on truck dash etc. Moving is hectic and phone batteries wont always be charged, etc. Maybe uhaul should roll out telematics to automate more of this.

Évaluation :

5

Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.

Évaluation :

5

Great customer service and it was so convenient having the storage unit and truck rental at same location.

Évaluation :

5

I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.

Évaluation :

3

Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly

Évaluation :

5

The staff were super friendly fast and efficient I appreciate all their help

Évaluation :

4

Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.

Évaluation :

5

Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!

Évaluation :

1

The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.

Évaluation :

5

The clerk was very helpful.

Évaluation :

5

Excellent service

Évaluation :

5

Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager

Évaluation :

5

Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!

Évaluation :

5

Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.

Évaluation :

5

I am surprised thatvthe units have a net as a ceiling.

Évaluation :

1

Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don't care; care being the operative word. I would never use Uhaul again or recommend someone else.

Évaluation :

4

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Évaluation :

3

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Évaluation :

5

The young woman that helped me was professional and answered all of my questions.

Évaluation :

5

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I've had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

Évaluation :

3

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you're at their mercy.

Évaluation :

2

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

Évaluation :

3

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

Évaluation :

3

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

Évaluation :

3

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Évaluation :

3

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

Évaluation :

5

Merci

Évaluation :

5

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

Évaluation :

1

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

Évaluation :

1

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Évaluation :

5

Probably the best storage facility I have ever been to

Évaluation :

5

All over positive experience!

Évaluation :

5

Staff and services provided were excellent!!

Évaluation :

5

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Évaluation :

4

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

Évaluation :

1

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Évaluation :

4

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

Évaluation :

2

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

Évaluation :

5

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Merci

Évaluation :

5

It was awesome

Évaluation :

5

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

Évaluation :

3

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Évaluation :

5

Great customer service, informative and courteous

Évaluation :

1

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

Évaluation :

1

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Évaluation :

4

Thank you for protecting & housing my things.

Évaluation :

1

My free storage should've been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

Évaluation :

5

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Évaluation :

1

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Évaluation :

4

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Évaluation :

5

Helpful and courteous staff.

Évaluation :

1

Belongings destroyed by mice and water damage.

Évaluation :

5

Bien

Évaluation :

3

Ok

Évaluation :

5

Excellent Staff and facility

Évaluation :

3

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Évaluation :

5

Nice Job

Évaluation :

4

customer service can be improve - some are friendly, some are not

Évaluation :

4

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Évaluation :

3

N.D.

Évaluation :

5

Great customer service a really good experience

Évaluation :

5

Safe secure and convienent

Évaluation :

3

Location is easy to get to. Facility was always clean and staff friendly.

Évaluation :

2

Unhelpful staff, very few carts for getting stuff out.

Évaluation :

2

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Évaluation :

5

Very Professional

Évaluation :

3

It is not air conditioned

Évaluation :

5

Na

Évaluation :

4

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Évaluation :

4

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W