Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona

1711 évaluations

1800 Valley View Blvd   Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

(814) 946-3682

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(814) 946-3682

1800 Valley View Blvd
Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I would recommend this location to anyone. When my wife and I moved during Labor Day weekend, the Huntingdon location was closed Thur thru Mon. Bob really helped me out at this location, and he was very courteous and understanding. I had to drive 50 miles to get a truck from him, but he made it worth it.

Jeffrey W. 
Évaluation :
5

I was upset with were i had to drop off the trailer! I was taking stuff to my sons house in Pittsburgh then taking more stuff to my other sons house in Cranberry. I was told i had to drop the trailer off at u-haul McKnight road which was half back down to Pittsburgh! There are several u-haul sites in Cranberry!! ðŸ'Ž

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer T. 
Évaluation :
4

Do not schedule a clients needs if not able to meet them. Or notify them ahead of time of situation. I will be going to Penske hauling next time.

Barbara M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
5

Very expensive for 40 miles and one day

James C. 
Évaluation :
5

The staff was wonderful and went above and beyond to help me!

Rachael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

The people were so nice polite and helpful. The experience was excellent and I would highly recommend this u haul location to anyone. I like how we was treated just like every other customer fast easy and helpful and very friendly. Thank you for making our move easier

Daniel B. 
Évaluation :
4

Drop off went very smooth

TERRY M. 
Évaluation :
5

Not a single 12V outlet worked in the car

Aleksei L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
5

Roof leaked on the box truck ruining several pieces of furniture and step daughters toys.

David B. 
Évaluation :
5

Manager (Bruce) saw the discrepancy in the charges and took care of making it right. I really appreciated Bruce taking care of the over charge issue.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Cayley, the manager of this location was beyond our expectations! Please consider a substantial raise to her salary! Very professional, very knowledgeable! She should be the CEO of Uhaul

Jakeline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
2

Make sure that you have a vehicle available for the customer and not call them ten minutes before their pick up time to tell them they will not have a rental available. Also make sure the truck is clean, we went to check over the truck before we left and the bed was full of garbage, the lady did keep apologizing and cleaned it out for us but threw us off on time since we already had to wait for a rental.

Sebastian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

great customer service! very helpful in picking up and dropping off truck!

Megan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montana F. 
Évaluation :
5

Again great customer service.

BRAD A. 
Évaluation :
5

Great process! Friendly and courteous staff member. Prompt service and exit. Positive experience! Merci.

Ellen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie M. 
Évaluation :
3

We booked the truck six weeks ago for a 7:00 AM pick up. U-Haul decided to change that to 12:00 PM without notifying us. This put our move back five hours which means we lost our moving help with Muscle Movers. We had to find strangers to help move my 77 year old mother 300 miles across four states. We got to our destination at 2:00 AM! Stellar customer service U-Haul, NOT! We will NEVER use or recommend U-Haul again. I never knew that we didn't plan when we moved, it's actually all based on when U-Haul says you can move. U-Haul will just change your reservation and never call or e-mail to let you know how badly they are messing up your schedule. If U-Haul had no intention of giving us a truck at our requested time of 7AM, then why offer a time at all.

Robin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Stressful moving situation…dealing with the gentleman that morning, certainly DID NOT add to the stress…thank you for that.

Charles Z. 
Évaluation :
4

Whoever was working was great! I didn't get his name but he was incredibly helpful!

Mary M. 
Évaluation :
5

It was excellent and the trip to Oklahoma went very smooth. The truck was in excellent condition.

Jack D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara L. 
Évaluation :
1

Make sure there is fucking breaks. And that your roadside assistance answers when we need them, and the location answers the phone when the customers have questions.

Ryan G. 
Évaluation :
5

I had a Great experience from picking up to dropping off.

Terrell R. 
Évaluation :
5

Excellent service à la clientèle.

Jamie A. 
Évaluation :
5

First time renter with Uhaul. All went well from picking up the trailer to dropping it back off. Returned a day early and was not charged for that day. Good experience.

Kenneth B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Everything went smooth and made sense

Brian K. 
Évaluation :
4

Reserved a 15' truck at the location listed above for a Wednesday. Tuesday evening I received an text stating my truck would be at a different location a few miles up the road. No big deal. Wednesday morning another text saying my truck would be further up the road in the opposite direction I was coming from. About 10 miles out of my way. Wednesday morning I find the location and go in for my truck which isn't there. It was never returned by the customer who had it before me. Mad scramble ensues. Obviously I am not happy. After a few phone calls I have to go back to the first place I was supposed to get my truck but instead of a 15' truck all they have is a 10' truck which made things more difficult for me because now I had to make 2 trips because everything didn't fit in the smaller truck. I must note that the U-Haul employees were great through this entire ordeal. It is U-Haul that I am disappointed with. All the running and waste of time and extra trips. Very unsatisfied.

Andrew P. 
Évaluation :
4

Keep giving great customer service.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joselynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

This is my first time using any equipment rental service. The employees were polite professional and got me checked in and checked out very expediently. The equipment worked exactly to my needs and overall help me get the job done without any issues.

Jose R. 
Évaluation :
5

Friendly staff they do their job well

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
1

I was hospitalized and treated poorly and charged over 600 for it going 3 miles.

Christopher W. 
Évaluation :
1

You need to talk to your employees and remind them of the sexual harassment tracing they were supposed to be trained on. Keon AguileraI was the guy who helped check in the truck I returned today. I find it VERY disrespectful that I just wanted to move some stuff from my home and was forced to be “HIT ON” the entire time of checking the truck back in. It's kind of UNPROFESSIONAL to ask people if their married, have kids, ask to see my ring, ask if I'm happily married, saying who ever married me is lucky, literally telling me he is single, and after 10 minutes of him hitting on me I ask if there is anything else needed and he says “no, you could of left 10 minutes ago. You've been keeping me company though”. Like what is that, I seriously just wanted to move. It's sad you can't even rent a uhaul truck without someone being a pig for longer then 10 minutes. Hope you guys retrain him because he will not last much longer acting like that…….

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALOMON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRANCE P. 
Évaluation :
5

The staff at this location is wonderful. They were great. You have a good crew there. Altoona location 17th Street exit across from Sheetz.

Trecia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Late evening and a young lady helped me unhitch the trailer and was very polite and helpful.

Vance M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Excellent experience, used this location and equipment before. All worked well and personnel was very good. Highly recommend

Roger A. 
Évaluation :
5

Everything at this location was great. I worked with Natasha Bertram, and even though she seemed like she was having a long day, she was pleasant and joked around with us. If I have to rent a uhaul from this location again, I hope that Natasha is working.

Brian L. 
Évaluation :
5

The price was a little high

Raul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Very nice people here, helpful and professional, I didn't pick up here only dropped off but the I was very pleased with the help and staff there

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Rien

Mary M. 
Évaluation :
4

I was charged for 2 days because it was a one way trip. If I brought back to the original it would been discounted. I don't think I should pay so you can have a trailer for next trip.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Need to be able to contact someone after hours

Carmella H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
4

My order was entered to pick up at ebensburg and no one told me that it was changed to this location. I had a crew of people ready to go at 8 but couldn't find where my truck was until nearly noon. Unacceptable.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olga D. 
Évaluation :
5

The general manager, Kylie, was so kind and helpful! Loved her!!

Matthew K. 
Évaluation :
5

Excellent service! Pleasant to work with!

KENNETH B. 
Évaluation :
5

I had another very good experience with this location. The truck was waiting for me to when I arrived and the employee's were very friendly and professional. It only took about 10 minutes to turn truck in when I returned and again very friendly and professional.

Carl B. 
Évaluation :
5

Staff were busy, but got us in and out quickly. Very nice people working there.

April K. 
Évaluation :
4

Make everyone as nice and friendly as the delightful young lady who took my key st the check in line after I had completed the on line return process. She was so pleasant!

VANCE M. 
Évaluation :
5

Josh was phenomenal thru the 3 month process of finding the hitch we needed and installing it.

Shelley S. 
Évaluation :
5

Customer service is terrible. I tried to contact this location via phone. email and text. The chat service online is useless. The first person I contacted was downright rude. Tried calling several times and no answer. I had a simple question that turned into an ordeal. Also my appt time was changed and no one contacted me. The only reason I knew was because I contacted CS on another matter. My husband said the techs that installed the hitch were fantastic. Quick and easy

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN Z. 
Évaluation :
5

this my second very happy with the service and price

myron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
1

Send your email to the correct email address

Gary W. 
Non les évaluations ont été soumises pour cet établissement.

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