Le client n'a pas laissé de commentaire.
Steven K.Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The salesman was too busy talking with customer ahead of us about his work conditions and actually getting advice of how to get another job! Salesman said he's been at uhaul for three years and hates it. Then our turn happened and he acted like we were such a bother! He further informed us of his home life with 11 month old child and how he was looking forward to the end of his work day so he could go have a drink or crown royal! Very inattentive to basic follow through and instructions to us. Felt like we were at a self service place with the sideshow of sarcasm and rudeness.
JEFFREY J.Everyone was very nice and helpful! Was a great experience
Jacob H.Everything went smoothly. We were pleased.
Tammy F.Perfect in every aspect! TYVM
Albert A.I made our reservation and was guaranteed to have the truck I reserved. When I got there, they did not have the truck I had reserved. They upgraded me to a larger truck, tge issue was I could not get the larger truck as close as we could have the smaller truck. This made loading the truck more difficult and time consuming.
Steve F.My only issue was the van had a bad odor of cat urine.
ALBERT Z.Ce n'est rien
Calvin B.The women who helped us was very nice she went outside held the door for us hooked up our tow dolly she is a very hard worker you need more pleasant workers like her Thanks Don Hoover
Don H.The folks there were friendly. We missed the drop-off time and my daughter neglected to call. They contacted me and we worked together to find the truck and bring it back. The situation could have turned nasty, but you were nicer than I would have been in that circumstance. I am so relieved. I hope they have much success at their store,
Nancy B.Well I am very disappointed that we got a half tank of gas when picked up and we didnt think it would make our destination so we filled it put $80 in. but it only used a quarter of tank And where we dropped it off We ask if we could get a refund because it was still almost full. With the cost of gas and expenses in moving we sure could use that money. We were hoping to get at least $60 back .Can we get a refund for the extra gas we put in?
Jessie K.Our weight in line for resiouvation and pickup could be improved on .otherwise the service was good.
Timothy I.The gentleman that made my reservation took the time to go through all possible things to get me the best value. The gentleman who signed me out was cheerful for a 7:30 am meet. And, though helping a customer at the gas refill, I was directed to the set off location and because they were busy I was surprised to find the gal checking me in was right behind me! Great service with smiles all around!
Connie C.We were charged more than what was advertised and we had to wait for someone to help us over 5 minutes.
Kayla U.This location was great, but I had to drive 45 minutes (90 round trip) because the original location did not have the trailer I reserved. Great service at Altoona!!
James B.Even tho they didn't give me the right trailer that I had reserved, the guy was still super friendly.
John M.Very easy to reserve truck and checkin was fast and courteous EVeryone was very friendly
David D.The 10' truck I got was past it's prime for sure. The tires had low tread which concerned me driving in rainy conditions. The inside of the box had a foul odor. I was surprised that the truck was still I service.
William S.Well had to drive here from a other location because the first place I went to had the truck that I was assigned but then was given to another person... I was kinda peeved bc I had to drive to another location after the fact I was told the truck was mine... I was kinda mad just for that fact yet I didn't get any compensation or even an apology from the second place for the mistake that u haul made not me just wish that I didn't have to waste another hr that I could've had to move stuff just so that I could go and get the other truck.... if I had to rate the experience I had this time it'd definitely be a 4/10 just for the fact that I had to appease u haul and drive to another location for their mess up....
James C.Picking up & returning the van went well. But when we went to extend for a day the woman on the phone was extremely hostile and rude. She was a very poor ambassador for u- haul.
Lou K.I don't know much about other U-haul locations but I have used this paticular branch for years. The staff are very friendly and as for the rentals; they get you on the way with no hassles. Will use this branch as long as we are in this area. Merci
Orlando B.Bob told us we could return the trailer anywhere , when we did we found it would be $175 to do so, so we had to go back and get the trailer and return to the place they added as the return location.
Laurie C.Electrical Wiring connection had an issue and we went to the pickup location we rented it from before departing to resolve it and they “fixed†it by taping and splicing it. It resulted in 1500 miles of random trailer brake/signal light failing without obvious cause. Either they worked or didn't. Really felt unsafe not having trailer brake lights or signals at any given moment. The dealership we picked it up from had great customer service but the issue of patching it instead of replacing the connector would have been easy and far more safe for me had they just replaced it.
SUSAN A.Excellent service between the Altoona office as well as the Woodbridge office on telegraph road Everybody can turned with a great help for me
Andrew S.Personnel were friendly and helpful.
Eric N.The self rental option through the app doesn't work. I've tried to use it several times when renting a Uhaul and it just spins and spins. The Uhaul worker that I talked to said that it doesn't work on weekends maybe because it is too busy. If that is the case, a message in the app saying that it is busy would help.
Lea R.The equipment was clean but it sounded like it had a manifold leak or something was very loud in the compartment
Julie M.The box truck was ready and all the necessary contracts. The pick up and drop off went very quickly. I appreciate the efficient service and we'll maintained moving truck.
Tanya G.Great center, been going there for many years
Daniel T.Have vehicle the day it is reserved. Still waiting on in convince fee.
Kathryn D.I filled the tank to 3/4 which is where it was when I picked it up. They still charged me $26 in gas without notifying me. This is very disappointing!!!
Jonathan D.It took 30 minutes to mobile check in.
DAVID H.I was looking for a last minute U-Haul after my moving company failed to show up, and this place was incredible! They helped me find the best U-Haul to fit all of my stuff and were so kind and helpful throughout a very stressful day.
isabela T.Offer partial rental cost's. Love how reasonable fees are but when full cost is paid and only need equipment for 4 hrs is tough. Always greatful for having uhaul around though!
donnie M.Things went very smoothly rental was quick
Greg F.Nothing. All was great.
MARK S.Very very friendly, couldn't have asked for a better experience, thanks for a smooth experienced transaction
Paul W.I really don't think you could get any better. Friendly, efficient, helpful staff. Nice trucks/equipment. Always a pleasure to rent from this one on Pl. Valley Blvd., Altoona pa. Merci.
Cathy C.Excellent Service, good price
Michael M.I put more gas in than I used. You should have a way to reimburse the patron for this.
john G.Improve the internet so your service Reps can more efficiently do their job at the Altoona store!
Matthew D.I would not use the app next time. Too many pictures required. I prefer to talk with the on-site agent which is much faster.
Lorraine K.I was charged an extended fee for not being able to drop the truck in a location within walking distance of my home but instead at a greater distance by the airport. The other locations where not even offered to me and there are four other locations as well that where not given as a closer option. So, in turn I payed an extra fee to be able to walk home.
Philip R.Nothing everything was perfect. Including friendly staffing. The receptionist. Tasha was so helpful and on point about everything. I couldn't of ask for better service. I Definitely will be using them again in the future. Just waiting on girl to hit me up and let me k on when.
Kyle A.