Great service!
Joe C.Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Testimonials From Recent Customers
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Service was great, very friendly. Only place I will do service with for uhaul trucks.
Rodney R.I was very well please and satisfied with the great and well respected customer service skills of your manager Mr. Corey thank to Mr. Corey I really enjoy being apart of u-haul family Thanks again and Blessings
ERIC C.I got charged for mileage because the equipment wasn't available where the reservation was made. So I had to pick it up from another location and got charged for all those extra miles. Never again will I use uhaul.
Durwyn C.Michelle was absolutely awesome! Courteous, professional, and attentive! The equipment was in great condition and served us well.
CHRIS H.Great service and great quality truck
John W.Shorten the wait on phone when trying to reach them.
Billie Jo B.The service I received was very good
Milton S.Nothing at this time, everybody was very helpful and knowledgeable about the equipment.
Gary K.Awesome Customer Service. The entire experience was smooth and easy. No stress.
JOY A.Nothing. He came out hooked trailer up made sure everything was working.
Terry S.I only needed the van for an hour but was charged for 2 hours. The representative indicated that there was a 2-hour minimum so I knew up-front about it, but, I needed the van so I had to go along with it. That, plus the additional mileage (I only drove about 25 miles) made it very expensive and not a good value for me.
Cheryl T.Gree es at and fast service. My order was actually reserved and delivered
Santiago G.Always great to rent from them
Aurelio R.The truck we received had a hole in the roof that was patched but still leaked leaving 6 of our boxes soaked. We ended up taping heavy plastic inside and out so we could continue to use the truck since we were told it was the only truck available. This was after the scheduler moved our pickup location twice meaning we had to drive to Frederick to pick up the trailer we also requested.
Jake S.Van was reserved, but after waiting 2 hours beyond scheduled pick-up time, still none were available. Finally had to take a box truck which did not really work for our needs, and only compensation was knocking $0,2 off the per-mile charge. Never an apology, never any legitimate concern for a long-term customer. Won't go back. As a business owner I know things don't always go as planned, but letting a customer on the hook and never even getting up from your chair to try and accommodate in unacceptable. Whatever changes have happened at this location, it is definitely lacking any professionalism.
Todd G.Drop off location was perfect and easy to get to. I am rating one store due to the experience with Greencastle Minimart.
Michael T.Maintain ur equipment much better. Half the running lights didn't work 1 tire was bald. And for the young lady that waited on was very polite and very professional. Very people friendly. Excellent worker. The name on my paper work is grace mills. Thank u .
elmer S.Customer service. The guy who helped us in the morning seemed annoyed to be doing his job but the girl who helped us at the return was really kind.
Madisson B.The old man at the counter is rude and has NO people skills! He bitched my wife and me out for coming in the store before 7AM....the door was open, it was cold outside, so we went in. He rudely told us to go wait in our truck, which we did. When returning our rental, we sat in the truck for over 15 minutes while we watched employees putting lense cleaner on their car headlights and having a smole....while we sat in the truck. No customer service at this location! I'll go somewhere else for my next rental!
Richard B.Nothing everyone was nice and service was great !!
Robert T.Check in and check out staff were super friendly and efficient!!!
Ray H.Not a thing! George helped me on a short notice- Great service- Thanks!
Larry H.Making sure the back of vehicle is actually swept/cleaned of all dirt & trash.
Kelly M.They were all excellent and helpful! Definitely coming back
Brandon J.Thx
Donovan H.Excellent experience. Fast, responsive, and the employee was very friendly. Decimeter my needs and I would highly recommend them.
Brock B.Got the best customer service and everything is just fine for now
jorge H.The passenger seat belt would not lock, but the truck performed well. The staff was super-nice and very helpful.
Stephen M.Overall a very good experience. The online reservation made the check in process seamless and fast.
Mark M.I have no recommendations based on this experience. Was very easy to reserve, pick up and return. They did a good job.
Gary S.A comfortable lounge area for customers who wait for installations would be a plus.
Peter R.Nothing ... It was great from the get go.
Michael F.I had rented online for pick up in Waynesboro, PA. I called on Wednesday before Friday pick up and was told to go to the Hagerstown location. No contact or change of location information had been provided by Uhaul. While surprised, I was glad that I reached out. I suggest you improve on such comms.
John Y.Exceptional customer service! Very friendly staff. I will refer them to friends.
Susan V.0,69 a mile is a little pricey with gas prices do high. Cost me $94 for a van for 3 hours. Needed it sooooo
Karen B.I rented a 26 foot box truck and 20 foot box truck. Both times the fuel level on my initial paperwork was wrong and I had to go back inside to have it reflect the actual fuel level. Also, the 26 foot truck paperwork had a completely different person listed at the driver that needed corrected too. The cargo area of the 26 foot truck was dirty when picked up.
MITCHELL B.we needed to do an after hours return. Had zero success using the app. Waited10 minutes after calling 800 number, only to be transferred to someone else. More wait. Gave up. This location is fantastic, polite, always helpful.
Erik R.This is the best uhaul location I have ever dealt with and there have been many. They are always fast, friendly and hassle free. A+ customer service
Dawn B.I have used this location a few times and they have always been fantastic. Great experience
Aurelio R.Getting and returning the truck was very easy! We will be renting again!
Sharon W.The guys at this uhaul location are great.
Michael H.I was charged 99 cents per mile not the 79 cents per mile I was quoted. You can send me a refund!
Donna C.They made the drop of easy.
Philipe L.Hire More employees shorten the legth of time customers are waiting in line to be helped
Heather K.Smaller equipment available closer to home or wave mileage to/from pickup point.
RAE S.Excellent customer service. Very professional.
Rohan S.To make sure dolly and blankets are in the truck. Also overall truck ran well. Tires looked worn. So I would be concerned driving in bad weather.
sylvia S.I have traveled and moved numerous times using UHAUL'S equipment. Forenote, I typically don't leave comments however this needs to be said..., Within the states of Maryland, Pennsylvania,Virginia, North and South Carolina and Florida. I've visited and called different locations, encountered different versions of *** " CUSTOMER SERVICE"*** . And as usual 18315 Shawley Dr, Hagerstown, MD 21740 takes the cherry on top 珞 Always focused,always attentive, these guys go above and beyond. Thanks again
SHAVITA P.Smooth and easy! Thanks.
SHAWN P.S.O.
Moise E.The local staff went above and beyond to ease my concerns and explain the rental process. I was extremely pleased with their super service. Fair price and Excellent Client Experience!!! I will highly recommend Maugansville Ave/Hagerstown U-haul going forward
jay B.Quick friendly service and very helpful.
April L.Such an easy moving experience!
Brooke L. | Expérience généraleGreat customer service - couldn't ask for better
Albert S. | Expérience générale