Customer Reviews for U-Haul of Agoura

6 627 évaluations

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

(818) 889-2353

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun G. 
Évaluation :
5

Great service called me previous day and saved me money on the rental easy drop off after hours

Joseph D. 
Évaluation :
5

Timothy Chandler was very helpful. Thank you

JAMIE A. 
Évaluation :
1

There was only one person working. I reserved car on line and there were 3 customers in front of me. Took more than 30 min to get my van. I rented it for about 90 min drove 22 miles and then it took 45 minutes to process the return of the van due to again 3 people in front of me in line. It took way too long to check in and out to get my receipt and I did everything on line!! Absolutely ridiculous amount of time in line with only ONE person working the desk. I waited in line longer almost as long as I rented the van. Ended up costing me over $50 and not the advertised $19.99. Bait and switch and false advertising. Add $0,79 per mile plus the gas. $10 Insurance. Not $19.99. Not happy. Try Home Depot.

Judith C. 
Évaluation :
5

The Female that helped me was outstanding. I wish I remembered her name. Tell her the guy who rented a one way auto transport to NC thinks she has a great attitude. Keep her a long time.

HERBERT S. 
Évaluation :
5

Friendly staff, fast service.

Yuen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Vehicle was not in good condition and had heavy wear and tear all around. Should be taken out of service. Passenger airbag was turned off and only noticed once we were on the road, MAJOR SAFETY ISSUE.

Gayley B. 
Évaluation :
5

Both persons who helped me out as far as rental and return were both fantastic and made it a great experience overall. I was very pleased and impressed.

GREGORY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Very courteous service

Stacey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg T. 
Évaluation :
2

The man working the counter was helpful. What wasn't helpful was the app and account log in. It is not convenient nor easy with pick up. First of all when making the reservation it states to show up to location then log in the get directions on how to gain access to the truck. I showed up and the truck wasn't even there. It was 15 miles away! With only a 30 minute window to pick up! Ridiculous! The website shouldn't allow for customers to pick the pick up location if it isn't accurate. Once logged on trying to get the truck it's took over 20 minutes. Not easy. Not convenient.

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolcott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis G. 
Évaluation :
5

Not a thing everything went smooth, customer care was great, I will always use Uhaul and they always have what I need, when I need it! Thank you very much.

Rose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miki M. 
Évaluation :
1

DO NOT have the customer do ALL the truck return work. I do not work for u-haul, I should not have to take pictures to verify I have returned the truck. There were two employees, stop using that return process, LET PEOPLE WORK, YOU CHEAP BASTARDS!!

Matthew K. 
Évaluation :
5

Excellent

Khaledkha A. 
Évaluation :
5

none... great service...

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus B. 
Évaluation :
5

Very satisfied with the great front desk help and flexibility. I messed up on a few things and they took care of my problems without hesitation and with smiles. Good going!!!

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DD S. 
Évaluation :
5

I originally was supposed to get trailer in Newbury Park, but they called two nights before and said I had to go down to Agoura. I wasn't too happy about that.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
4

I put yes for clean but Small issue was that the inside of the cab was not wiped down and had cigarette ashes inside but apart from the loading bay and exterior was some what clean and that it did the job. Great customer service from start to finish

scott B. 
Évaluation :
5

All the men that help me during the rental and return were fantastic..... Great service keep those employees they're amazing...... Spencer

spencer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

The staff was really helpful and the whole experience was great! Thanks for making this so easy.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Excellent location and inventory

James D. 
Évaluation :
5

Aucun

Weina H. 
Évaluation :
5

I was greeted as a valuable customer, both when I went in to rent a trailer and when II returned the trailer. I have used their service before and they are all ways ready to help.

Samuel O. 
Évaluation :
2

Windows all around had not been cleaned. They were so dirty and spotty it was not safe to drive. I have no problem with U haul not washing their vehicles, but, not providing rentals with clean windows and mirrors is dangerous.

BRUCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

My rep at store was great

Ronald J. 
Évaluation :
4

The App is absolutely HORRENDOUS and when I made a comment to the staff working there, they were completely apathetic about the whole situation. Will probably go with UHaul again because they have a monopoly in my area, but that app....OOF!

Kaya Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
5

Timothy Chandler was very helpful and efficient provided excellent customer service!

Shida D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH L. 
Évaluation :
5

Try to leave a little more gas in the truck. I started out with ~ 1/8th of a tank.

Tom C. 
Évaluation :
5

The person who helped me was fast, knowledgeable, helpful, and polite.

Brian V. 
Évaluation :
4

Air conditioning not working properly and need more help on property add more worker

JOSHUA R. 
Évaluation :
5

Smooth

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan F. 
Évaluation :
5

I always prefer to check in with a person handing them my license and credit card to finish the transaction and I heard that you are going to be stopping this and making everything occur online. I like working with a real person so I hope this isn't true

Darren R. 
Évaluation :
5

very helpful and professional. Will use again

ADAM O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

i was charged $60 for FUEL AND I WENT 14 MILES PER ODEMETER!!!!!!!!!!!!!!!! THIS IS ILLEGAL!!!!!!!!!!!!!!!

Todd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Put QR code for return inside the vehicle. Include bungee cords and moving blankets.

Olivia R. 
Évaluation :
3

Inform the customer of fees NOT covered by uhaul.. being surprised by a fee that is not covered by uhaul is a bit irritating..

Natania A. 
Évaluation :
4

Trailer outside was dirty as expected from being stored outdoors. Interior floor was caused my knees to be soiled but that is to be expected. Fortunately, it was documented during pickup and no difficulties were experienced when the trailer was turned in.

Arthur H. 
Évaluation :
5

Excellent trailer. Great value. Friendly staff.

NIGEL W. 
Évaluation :
5

Very pleasant people to work with. The truck was clean and ready to go when I arrived. Returning it was quick and easy.

Collin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo O. 
Évaluation :
5

Could use more staff. There was no one available to remove and check in the trailer when I returned it, so I did it myself.

Fred R. 
Évaluation :
3

The wrong key was placed in the lock box and we had to wait for U-haul to open to get the correct key to the truck we rented

REZA Z. 
Évaluation :
4

Counter help

chris D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

I love the people here. I don't love the people-less equipment check in!!!!

Curtis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gina S. 
Évaluation :
5

Was given the wrong truck, initially (no hitch), drove a few miles to a store, noticed it and took it back. They switched it out right away!

Christine G. 
Évaluation :
5

It was a great experience as always, it would be great to have some sort of reward program that discounts future rentals.

Jonathan G. 
Évaluation :
5

The staff was knowledgeable and courteous.

Christopher S. 
Évaluation :
5

Appreciate the good customer care and level of competent service. Merci.

Karalyn V. 
Évaluation :
5

The customer service was fantastic!

Ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam W. 
Évaluation :
5

Thank you for your help in my moving experience.

Brian H. 
Évaluation :
5

Well organized and very helpful staff.

William A. 
Évaluation :
4

I like this location because the staff are very helpful. However, equipment is not always available for such a large location.

Victoria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max R. 
Évaluation :
2

A young male employee disconnected the trailer with no communication. The male employee at the desk told me to wait. There was no one in line ! Did not ask "are you checking in ?" 15 min later it was my turn. Then he laughed and said ..."someone checked you in " Being a business owner I understand communication and customer service. Please train these people working 9/17/22.at 9:20 am...your location is convenient but ignorant customer service is very frustrating. Its not only about doing your job and please don't laugh at the customers...you want them to come back

Edward N. 
Évaluation :
1

Gas tank was on the line and they charged me extra when it didn't need to be charged Worse experience ever

CASPER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
1

Service à la clientèle

Allen Z. 
Évaluation :
2

customer service. When I brought my truck back, the kid didn't even get up. I asked if we could go around the truck and check it out since i was just leaving it outside. He said no need it's all good. I drove the truck exactly 10 miles. I pull a gallon of gas in it before I came back. The gauge didn't move and I told the kid. He said it's all good. Then I was billed for 2 gallons of gas. Again I drove exactly 10 miles. Not coming back

GREG U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
4

Jacob was attentive and great! Thx.

Elena C. 
Évaluation :
5

Good customer service

Robert G. 
Évaluation :
5

I've rented several trucks and get my propane tanks filled at this location. The staff is always excellent , friendly and cheerful. Even on a 110 degree day like today.

Barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie L. 
Évaluation :
5

Perhaps the WORST business model EVER! As a loyal frequent client for the last 30+ years, I find your new “progressive” approach to conducting business offensive! I spent over 30 minutes doing what should be accommodated by your staff for the very basic Check-in & Check-out Procedure… Nevertheless, the staff at the Agoura Hills California on Canwood were extremely nice, polite & courteous

ARMEN M. 
Évaluation :
5

Timothy and his crew were prompt, helpful and very much helped me with my move

Gregory S. 
Évaluation :
1

NOT the fault of the location, but I reserved a trailer 2 weeks in advance and 1 day before my move was told no trailer available and closet one would be 1,5 hours away and I would have to cover the upgrade to a truck costs. After refusing to accept that, I was upgraded, but still had to pay the cost of fuel which I would not have had to do with a trailer. Terrible experience. Was told no reservation is confirmed until the the truck is actually picked up. How does one plan a move with a policy like that? Never again. I have other choices

Chandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryne N. 
Évaluation :
5

Great service for my U-Boxes.

dan t.  |  Expérience générale 
Évaluation :
5

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

dan t.  |  Expérience générale 
Évaluation :
5

I've rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It's is a pleasure to do business here.

RICHARD L.  |  Expérience générale 
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