Évaluations des clients U-Haul of Andrews Air Force Base

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Andrews Air Force Base

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Richard F.
Évaluation :

The gentleman that helped us in the morning was very helpful and the one who checked the truck back in was quick and got us on our way. Least stressful part of our move. Thanks so much!

Charles J.
Évaluation :

These Comments are about the Commendable Service that is given by Mr. James Orr at the Forestville MD Location. He has Continuously shown excellent Customer Service and Managerial Skills which sometimes are not Noted or Compensated for there worth and acknowledgement. Mr. Orr is one of the reasons that U-Haul continues to Lead the Moving & Storage Industry. He should be Rewarded, and Promoted for His leadership at this Location. Thank You, Charles W. Joyner II

Norman P.
Évaluation :

Nothing. The Team is Exceptional. Not mere words but Service deserving of recognition. I frequent several Service Oriented establishments and the level of Customer Care and Professionalism is Consistent with Top-Notch Business Practices.

Pamela S.
Évaluation :

Le client n'a pas laissé de commentaire.

Norma G.
Évaluation :

Le client n'a pas laissé de commentaire.

Quiandria W.
Évaluation :

Chris was a great help! He has a great personality and went over and beyond to assist me. Kudos to Chris.

Victor R.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard J.
Évaluation :

None

Norman P.
Évaluation :

The Leadership at this Location are always top-notch and their Customer Service Skills are above reproach. Certainly worthy of increase and promotion! Elder Bud Pryde

Lashaun W.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Tia Orr provides excellent customer service. Thoughtful, experienced and guides you through your selection for the proper rental.

David T.
Évaluation :

Le client n'a pas laissé de commentaire.

Lesly A.
Évaluation :

Le client n'a pas laissé de commentaire.

Gilbert D.
Évaluation :

Staff was very knowledgeable and willing to assist with of my needs (5 star)

Chiffon H.
Évaluation :

Allow overnight drop off for trailers.

patricia F.
Évaluation :

Service was excellent

angela C.
Évaluation :

Le client n'a pas laissé de commentaire.

Laticia M.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Outstanding customer service.

Taronda P.
Évaluation :

Le client n'a pas laissé de commentaire.

nilo P.
Évaluation :

The guy was very professional and even took exceptional care to make sure I got the trailer I needed and upon return the service guy who received the trailer back had me gone in no time?? thanks a million

elizabeth W.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela J.
Évaluation :

Le client n'a pas laissé de commentaire.

Alberta E.
Évaluation :

Le client n'a pas laissé de commentaire.

Dainelle W.
Évaluation :

Le client n'a pas laissé de commentaire.

Monica R.
Évaluation :

Le client n'a pas laissé de commentaire.

Sean B.
Évaluation :

Le client n'a pas laissé de commentaire.

Melvin H.
Évaluation :

Keep up the good work

earnest K.
Évaluation :

Excellent service

Gwendolyn M.
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene K.
Évaluation :

Everything went so smoothly.

Robert B.
Évaluation :

The team is exceptional and customer friendly And supportive

Darryl D.
Évaluation :

Le client n'a pas laissé de commentaire.

William O.
Évaluation :

Le client n'a pas laissé de commentaire.

Leta S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamika H.
Évaluation :

Le client n'a pas laissé de commentaire.

Timoteo R.
Évaluation :

Le client n'a pas laissé de commentaire.

Deirdre H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra F.
Évaluation :

Staff was helpful and polite

Marvin G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike T.
Évaluation :

Make sure they pre-register online save a lot of time ,PS you’re employees were fantastic!!

Norman P.
Évaluation :

Tia is always very Professional and her Customer Service is Outstanding! Pastor Pryde

James S.
Évaluation :

PLEASE HAVE MORE THAN ONE ATTENDENT ON DUTY ON SATURDAYS. THIS IS YOUR BUSIEST DAY. YOUR ATTENDENT WAS WORKING VERY HARD BUT NEEDED HELP. SHE WAS VERY NICE, COURDIOUS, KNEW HER JOB, AND WORKED HARD WITH A SMILE. THE SMILE WAS VERY IMPORTANT.. I GAVE AN ABOVE ADVERAGE RATING BECAUSE OF HER.

Debra M.
Évaluation :

The customer service person was alone at this location but she worked quickly to service everyone waiting.

Quishona M.
Évaluation :

N/A

Dana F.
Évaluation :

The gentleman who helped me was outstanding. He deserves a raise.

kelvin C.
Évaluation :

I should not be charged for a four day rental when it was actually a one day rental. I want a refund for the three extra days that I was charged. Thank you.

John M.
Évaluation :

Have your counter people (female) focus on people in the store and not so much the 2 calls that can in while I waited. I really wanted started to go to another location. Good customer relations goes a long way.

David O.
Évaluation :

Le client n'a pas laissé de commentaire.

jelissa J.
Évaluation :

Chris At the Allentown location outside of Andrews Air Force Base was extremely helpful! I would do it all again just to experience his genuine customer service!

Ernest H.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheyenne B.
Évaluation :

Continue with great customer service

frederick R.
Évaluation :

Le client n'a pas laissé de commentaire.

Regina W.
Évaluation :

Le client n'a pas laissé de commentaire.

Izeola G.
Évaluation :

Le client n'a pas laissé de commentaire.

Purvis T.
Évaluation :

For once a UHAUL experience that was positive. The employee was knowledgeable, courteous, helpful with suggestions, and actually seemed as though he enjoyed his job. A great experience.

Kirk P.
Évaluation :

I did not go into the shop. The employee met me at the truck. I explained that the truck had an extra 1/4 tank of gas than it had when I picked it up. We were then charged for the 3 miles we went over our allotted amount. U-haul company does tend to change reservations that don't always meet the customers needs.

Kimberly B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosa M.
Évaluation :

Both customer representatives on site the one who greeted me when I got the trailer and the one who greeted me when I returned the trailer was very friendly and professional.

Corey A.
Évaluation :

Customer service was outstanding! Thank you.

william B.
Évaluation :

Tia co-workers provided excellent service!

Sonya S.
Évaluation :

Good Morning This location was the worst experience I ever had with Uhaul. I had a 7am appointment went inside no one was inside came back outside to let them know I’m here for pick up. It was so cold I got back in car to wait for them to move all the trucks around to give me service. Uhaul truck I receive was not clean inside at all, got truck home there was no dolly that I had initially paid for. Didn’t think to check the truck before leaving since I had to wait 15 minutes to be waited on. As I drove this truck home it kept hesitating like it wanted to cut off, hard to stop with breaks but I proceeded because I knew I had to move. The handle of this truck kept coming off when you go to drive and reverse. This truck need to be fixed, very dangerous especially when you not sure if the breaks going to go out. I will never go back to this location again, but I will continue to use Uhaul

Shatarah R.
Évaluation :

CHARGED ME FOR AN EXTRA DAY AFTER I WAS TOLD TO RETURN THE NEXT DAY! TERRIBLE!

Stephen J.
Évaluation :

Le client n'a pas laissé de commentaire.

Maaurice B.
Évaluation :

Le client n'a pas laissé de commentaire.

mchel B.
Évaluation :

I have no complaints our person was spot on and very courteous

DENISE G.
Évaluation :

My customer representative was very professional and respectful she tended to all my needs and have every answer to my questions. Awesome customer service!

Gwendolyn M.
Évaluation :

The staff was very helpful and friendly.

Eboni M.
Évaluation :

If I could I would give my transaction today a five star. The sales associate “Chris“ was very helpful, explained in great detail, and patient with my partner and I as we finished up our moving journey.

Lorna F.
Évaluation :

The attendant was friendly and efficient. Made my experience at Uhaul very pleasant. Excellent customer service.

Halley W.
Évaluation :

Tia provided excellent service!

Lawrence W.
Évaluation :

N/A

Gregory A.
Évaluation :

Continue to make the premises secure. Put some thought into the price increases. They seem excessive.

Fred B.
Évaluation :

This was a very pleasant and efficient experience. Keep doing what you're doing!

Belinda W.
Évaluation :

Thanks for the accommodation

Camilo R.
Évaluation :

The vehicle had some body damage in the bottom left side, but it was very clean and ran very well.

Tionna C.
Évaluation :

I had a lovely and smooth experience moving this go round. The place was clean, The staff was helpful, friendly, and entertaining. The truck was clean, affordable and I didn’t have to wait long to get my truck. I would highly recommend their service to anyone. I’m not going anywhere else. I’d rather give them my money.????

Trena M.
Évaluation :

Bad experience over all attendant just did not care and was not helpful in fixing the problem. Kept reminding me that they close at seven. I started the dropp off process at 545 ended at 650.

Lonnie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Vivian D.
Évaluation :

Check the brakes, they were making a funny noise when we picked up the truck...other than that everything was great

Rhonda B.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Tia provided excellent customer service!

Patrick B.
Évaluation :

Le client n'a pas laissé de commentaire.

jack R.
Évaluation :

Le client n'a pas laissé de commentaire.

Beatrice J.
Évaluation :

Le client n'a pas laissé de commentaire.

VALERIE T.
Évaluation :

Too much for local driving :-(

Donald E.
Évaluation :

The young man that took care of me was great, he brought the truck around and made sure that I had all the equipment that I needed for my move and when I returned that the truck that evening he was there and made sure all was okay before I departed the area.He did a great job, thanks U-Haul for hiring this kind of talent as in Customer Service Representatives.

Lynda M.
Évaluation :

Keep up the good work

Teniece J.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra B.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
Évaluation :

Nothing will change. U-Haul always chooses illiterate agents to handle their truck rentals.

John J.
Évaluation :

The customer service representative was extremely professional and helpful.

Abner M.
Évaluation :

We ask for the military discount, but they told us it will taken care when we get to our destination. We arrived at destination after 2700 miles and been told that was supposedly taken care of where we rented since we are paying there already! So frustrated!!!! Please be honest, we could have gone to different rental facilities but we Choose you instead. Also the truck does not have a cruise control, stepping on the gas pedal for 2700 miles is a bit tiring after the first 100 miles. At least put an option for a cruise control for those long haul. Guess this will be my last uhaul rental.

Jesse C.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela J.
Évaluation :

The Rep that was on site was friendly and helpful.

Furman B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry D.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven W.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry A.
Évaluation :

Le client n'a pas laissé de commentaire.

Tonya C.
Évaluation :

Uhaul of Andrew's Airforce Base is the absolute best. The workers are always professional and polite. I will definitely recommend this location. Excellent Service!!

Michelle P. | Overall Experience |
Évaluation :

I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.

Tina T. | Overall Experience |
Évaluation :

The staff is very professional and go above and beyond!

Larry K. | Overall Experience |
Évaluation :

Great staff and very friendly. Also willing to help

Non reviews have been submitted for this location.

Retour
Haut de la page