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Joel N.Customer Reviews for U-Haul of Arcadia
Testimonials From Recent Customers
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The pads i ordered were not in the truck
joe S.I've rented from this location 4x in past few months. Usually, a younger rep checks me in (scans my Driv Lic...) very efficient and very fast. Today, the GM, David (?) checkws me in, it was painful. I had to scan in my Driv Lic, and he was less than quick with the rest of the process. Dave, LET THE KIDS DO THE COMPUTER WORK, THEY ARE BETTER AT IT and quick checkout out makes happy customers. And sorry, I get really impatient and am unpleasant wasting time. Young man who handled return was great, Cayman Metz. Fast, efficient and polite. This is what i'd like on the checkin process too (like it has been on previous rentals).
Eric N.I was really impressed that all the associates had their shirts tucked in. I will recommend based on that.
CONOR M.Nothing! Excellent customer service, there was a minor issue with returning the vehicle, but the staff went above and beyond to make it right!
Preston G.It is quite expensive. Especially how much you charge for fuel
Digvijay G.I arrived to this location On November 1st @6:45am. Location opened at 7:00am so i waited until open time. I walked to front door which was still closed and manager Kelly was inside facility looking at me without any acknowledgment or opening door to start business. I knocked on door at 7:10am to show her i need assistance. She came to door to tell me i dont need her to just drop off equipment with her male employee was outside already and go. I had a long 30hour drive and was not aspecting the welcome that i received getting into North Carolina. I left equipment with Kelly and her employer.Then i got a call on November 7th by Crystal informing me that my equipment i returned on November 1st is showing i did not return it so shes calling asking for me to return equipment. I explained to Crystal the horrible experience i had at that location dropping or tow dolly and it is there at location since November 1st without being scanned into the database. She stated she will call and fix it with Kelly. I received an email stating that equipment was returned on November 7th which was a LIE. So im really upset with my experience at this location.
Kentashia K.This was my best experience with uhaul I have ever had! Everyone was nice and friendly. My reservation was ready when I arrived and the process was so fast I was on my way in record time. Finally uhaul has some customer service oriented personel. What a breath of fresh air! Uhaul needs more personel with these qualities. I will drive from Tempe to get the service I expect. This operation was clean organized an efficient I must sound shocked because I was. This is definitely a way all uhauls should perform. Use this operation as a training example of how uhaul should perform. Excellent behavior of all the contact with the personel. They treated me as if they were only there to help me with what I needed and did it as if they enjoy doing it for me. Thank you so much! Plus they were really nice to Lulu and Flash! Those are my furbabies! 來
Robert W.Trailer had a warp in the floor , when i pointed it out the rep said just take pictures off it , I think he should have been more concerned
MARTIN D.They don't even give you the things you pay for in the contract.
gabriel A.They were great!
Scott R.Excellent customer service
THIERRY Z.This location operates extremely well. Great staff and service.
Barton K.Robert was great he explained everything I needed to know and I got in and he got me out quick very happy Thanks
Ismael J.The very best experience I've had when leasing a U-Haul truck due to the attentive, professional, efficient staff. Great interaction during the entire process. I am very pleased and highly recommend! Five stars!
scott B.Thanks Bob, sorry to hear you're leaving. Its been great doing business with you and your Crew. Good luck on your transfer. Will probably see you at your new location. Juan Cruz
JUAN C.The young man that helped me was terrific, I would hire him in a heartbeat
Steven P.Great customer service and the van I rented was brand new. Great overall experience
Zachary C.Inside of cab, including windshield was dirty and grubby. Understand not possible to recondition rental vans after every customer, but a dirty windshield driving into the sun is a traffic hazard, Should be checked and cleaned prior to renting.
Patrik H.The process was very easy. The people at the store were very helpful.
Ted H.Excellent service à la clientèle
Daryl Anne B.Your online purchasing process is the worst of this type of transaction I've ever made. Your upsell was overbearing and designed to trick folks into increasing their purchase with UHaul. Awful. Your facility and personnel on the ground were great. But I'll try Penske next time because of your obnoxious APP process.
Jeremy M.The attendants that checked in our equipment went above and beyond!
Krysten B.S.O.
Berchetra T.Very courteous
William N.Personnel was very helpful and efficient.
Jeff I.Quick check in and check out. Great staff at this U-Haul.
Dan H.$20 after hours service fee?
chris W.Why is it whenever you rent a vehicle there are always “surprises and “add ons†when you return?? I was not told that there was a 100 mile limit on my rental which for every mile beyond that I would be charged 0,69 cents foRused out to take a piece of furniture
Sharon W.Best Center in the East Valley for service, Thanks Robert and Crew. Juan Cruz
JUAN C.Nothing! Well stocked. Great attitude by staff. Manager present and helpful. Love renting from this location! Absolutely the best Uhaul Ive been to.
Wendy R.Things were good!
Katherine G.As always great service, Robert and his Crew are always very helpful. Thanks Guys. Juan cruz
JUAN C.Don't overschedule and leave big changes last minute for people moving out of state. Understandably already very stressful. This should be the easy part. It wasn't. This location was good. The original I booked with was not
Richard T.Easy pickup
Robin F.None; Shawn and Logan were very attentive to my situation. There was an issue with the mileage on the vehicle being more than what was reflected on the rental contract and he noted the contract accordingly so there was no problem when I returned the vehicle
Richard J.It was all good, Thank you!
JAMES R.Incredible service at this location. Robert is always great to deal with!
Don H.very smooth process, good customer service as well
steven R.Super easy.
Sarah B.ON my return the manager told me that I was late with the return. The associate that I picked the equipment up with advised that I was to return by 4PM but if I was past 4 there would be no additional charges. I returned the equipment shortly after 5 PM, yet the associate wanted to scold me. Also I used the scale on the agreement to replenish the fuel and came up short but when I showed the receipt and the milage was calculated I questioned the $11,5 fuel surcharge since I refueld in good faith but again I was told he didn't know where the tank was when I refueled. That's a BS response when you can calculate the mileage and see that I refueled in good faith using your scale on the agreement. I rent a bit from uhaul and will in the future but this service level at this location is not service centric. Sorry - just not good.
Nicholas M.Tremendous service! Have not experienced service at any other U-Haul location like the service I received at the 40th Street & Camelback location in Phoenix. I've been there at least 6 times in the last two weeks.
George E.Don't recall the young man's name that checked me in, but he was very friendly and customer focused. BTW, I did a review on my 6x12 trailer and how to properly pack in case you would like to view. Here's the link... https://www.youtube.com/watch?v=x8Ruu25HVL0&t=139s
Jack C.I would not recommend UHaul to any friends or family. Terrible experience.
KEVIN C.Thanks Robert and all your Crew. Juan Cruz
JUAN C.Man took my money and didn't even tell me about the hold charges and made me pay the full amount yet charged me for other things that i was unaware of, now i have to call my bank and file a police report for mishandling of my personal info and credit card .
Paige W.Motor has a clicking sound and interior molding near drivers feet keeps coming off at drivers feet which was a hazard to control braking at times. I also declined the insurance and was still charged 120 plus dollars.
sarah B.Customer service from the counter was amazing
Jeanette W.The customer service was great but there was a lot of blood on the walls of the inside of the back of the truck.
Thomas N.There is nothing to improve with this location. I had a bad initial experience where my truck was not set up properly which was pretty frustrating. However, they were able to set up a new option with this location and honored the $50 guarantee and I appreciate that.
AARON S.Great service as always, Thanks to Robert and his Crew. Juan Cruz
JUAN C.Both the General Manager and the employee I dealt with were courteous, professional and really helpful! The location was right by my house and the whole facility was really accessible and clean. Definitely going to use this U-Haul in the future!!
Carl L.Treated very well, great service at this location.
Tim C.First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.
Barrett C. | Expérience généraleTrès bien
Nick W. | Expérience générale