Customer Reviews for U-Haul of Auburn

1 530 évaluations

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Merci

Robert R. 
Évaluation :
4

The agent working the office in Auburn was top notch.

mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Other than the windshield being very dirty, all was great.

Anne H. 
Évaluation :
1

If a customer needs to use a broom to cleanout truck, Whats the big deal!?? Stated to me “I should've cleaned it out prior to returning..I've never been treated in this dismay-I want my cleaning bill to be waived due to loor customer service.. The guy who rented/Pick up was Professional.. When i tried to return was the real hassle

OMAR H. 
Évaluation :
5

Steven was very friendly and easy to work with!

Ralph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
2

This was my first time renting a uhaul. Originally made a reservation at a different location but was contacted that I could only get the truck I needed in Auburn. Upon arriving I was unsure of the online checkin so went inside to ask the store clerk to check in. He was rude and of no help. We asked if the blankets we ordered were in the truck as he made no attempt to help. He said they were and they were not. Had to come back in for the blankets. Then finished the online check in and again had to go inside to the clerk now for the key. I was renting the only 26' truck on the lot. Showed him my phone as instructed then he says I need to hold the phone differently so he could read it better. I won't be back. I'll hire a moving company instead. I have also get to receive a receipt in my email even though I have been charged.

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

Didn't realize it until well into my trip, but there was some kind of metallic powder inside the trailer that got all over my stuff. Moving things around and later emptying the trailer transferred that metallic powder onto my clothes and they are now stained with v dark black marks.

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald N. 
Évaluation :
5

The online drop off was easy.

Crystal D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makrina D. 
Évaluation :
5

would highly recommend the Auburn NY site but got caught up in a miscommunication with the district office and this site leaving us to believe we were not going to be able to have the vehicle as previously confirmed less than 24 hr before we were schedules to pick it up - the GM at the Auburn site was excellent and helped every step of the way

Amy D. 
Évaluation :
5

Very nice place, good staff overall

Alen K. 
Évaluation :
1

Agent would not give me the reserved trailer because I only had a picture of my drivers license. I told the agent I would be back later with the physical license. When I arrived back I learned the agent canceled my reservation without even calling me despite knowing I was coming back. He also rented the only one way trailer that I had reserved so I could not complete my move.

THOMASQ E. 
Évaluation :
1

David was extremely rude and the original truck I reserved wasn't there so I how do downsize you a 20 foot truck he said he would discount it and I had to argue about it with him when returning the truck and they tried saying we didn't put the gas back to were it was and we did

courtney J. 
Évaluation :
4

When I turn the rental in one day early and with extra gasoline in there I was hoping to get some type of refund I got nothing not very happy with U haul

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather C. 
Évaluation :
5

The lady who handled my U-Haul experience was a really nice lady and actually explained things calmly with the contract, the van I rented was in great condition ran well, whole experience was great

Alexis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

Very friendly and helpful

Avery W. 
Évaluation :
4

It was a nice ride no problems

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan R. 
Évaluation :
5

Staff are friendly and helpful 😊

Kathryn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

I had absolutely no issues. When I picked up and dropped off the truck, the young lady that helped me was very pleasant and friendly

Mary A. 
Évaluation :
1

Iv been renting from this location for years I just returned the uhaul clean and with extra gas and the manager trying to scam me out of 100 dollars the only thing I owe is the extra 15 miles I would never recommend using this location again I hate people that try to steal money

brandon T. 
Évaluation :
5

agent was a great help

Van J. 
Évaluation :
3

I was told by two different customer service reps that I would be refunded for two days of the rental and then was told at drop off that they would not.

Sean R. 
Évaluation :
5

I was very satisfied nothing that I know of

Patricia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
3

Just dropped off truck after hours.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C. 
Évaluation :
5

The customer service was great. The staff was so efficient that it was as if they were a pit crew at the Indy 500. I was in and out in 10 minutes.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nairobi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melissa T. 
Évaluation :
5

The U-Haul person was very helpful and welcoming. He answered all of our questions and was very courteous.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

This was an hour and half drive for me to pick up. Which messed up my plans for moving what I was picking up. Do not understand how you can rent a truck and its not at the location you picked. If I wanted another location I would have picked that one.

Paula A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russel S. 
Évaluation :
3

I am absolutely livid about the return policy and being misled about how the check in process absolutely has to be done at the site but that is not clearly indicated in the contract at the outset. I rented a truck for my daughter to move home but for some reason they wouldn't let me do the check in (on my dime) even though I had PROOF the truck was returned, because I wasn't AT THE LOCATION I couldn't return it through the website. This is basically lied about on the contract and I ended up paying for a full tank of gas AND ANOTHER $80 because I was not ALLOWED to upload the geotagged picture of the truck back in its spot because I was not there. ZERO STARS DO NOT RECOMMEND UHAUL AT ALL

ilsa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
2

Charged me for insurance when I did not request imsurance.

Salvatore B. 
Évaluation :
2

You Canceled my first reservation even though it was an after hours pick up. And you charged me $50 which I knew none of this till I came to pick up the van that you canceled. I had to reserve again. I left a message on the reservation that I would be running late for pick up and again you canceled. I dealt with the attending guy at the location and he was horrible and rude. I told him I had a message attached to the reservation and he said he doesn't even bother looking at them. I can honestly say I will most likely never rent from Uhaul again.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATHAVAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
1

Try cleaning the ashes out of the cup holder and actually taking care of your vehicles so I don't have to return them halfway through my move due to lack of driveability and then making it impossible to get a refund after a major inconvenience

benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMRITPAL S. 
Évaluation :
2

I dropped off the truck but it wasn't recorded as returned so I had to return the next day to get them to record the return. I went through huge hassle to pick up the truck in CT (all Kinds of online verification) yet dropping off the truck had no checks and balances.

Toby M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra M. 
Évaluation :
5

Customer service was excellent

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

I have never seen such an efficient operation. I dropped of my trailer in less than 10 minutes. Best experience ever.

Bob R. 
Évaluation :
5

Had an issue with the equipment in Iowa on our way back to NY. We contacted the Roadside assistance and they were able to get us to a U-Haul location in Iowa that was able to put in new rivets on the door latch since the original ones broke and the door wouldn't stay closed. Service was very good and we finished the trip on time.

Dennis E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Disappointed and frustrated with the time slots that were available, but all worked out!

Heather A. 
Évaluation :
5

Drop off couldn't be any easier

Ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelaide D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martha V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
4

Make sure that it is clean there was something in the bed that got on my material that should have been swept out

Charles S. 
Évaluation :
5

Easy as pie…Thankd

shane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER T A. 
Évaluation :
2

Ignored mostly by staff … no restroom available for customers which was particularly bad since I take Lasix which leads to frequent urination

JOHN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsie S. 
Évaluation :
4

I had some issues logging into the website for the phone check-in. I think the internet is weak in your area. The counter check-in was fast and professional.

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cathy S. 
Évaluation :
5

Staff were friendly, efficient and able to answer my questions clearly. Would highly recommend this Uhaul location.

Donna L. 
Évaluation :
1

Very poorly maintained truck. It was raining and wipers were terrible. Alot of rust on the front rim. It was not a safe truck to drive. It was also very dirty on the inside

Othman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica C. 
Évaluation :
1

No keys for vehicle.the mobile app was useless.lost almost 3hrs and30 miles of driving to pick up the truck

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niel P. 
Évaluation :
5

The first location in Elbridge was terrible. This location was closer to where we had to pick things up. Going to the Auburn location caused us to go over on our mileage. We also had to wait to get a truck for an hour and a half at the new location. We had driven over 3 hours and had to drive back. The Elbridge location did not leave the key for the truck in the lock box. The customer service rep was helpful on the phone to find us the Auburn location.

Nicholas C. 
Évaluation :
3

Location was convenient and fast, courteous service. However, the van was full of pet hair and reeked of cigarettes.

Margaret B. 
Évaluation :
5

Desk clerk was absolutely fantastic.

Jane S. 
Évaluation :
4

Service was always good customer representative was very professional

STEPHEN H. 
Évaluation :
3

I have rented a number of trucks from you in the past. This truck, by far was the worst I ever rented. The tire pressure lights were on the entire time, the truck itself was making a weird noise and the cargo bed was filthy and filled with debris. This truck needs some TLC.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

employees were polite and helpful. equipment was clean and well maintained.

jonathan C. 
Évaluation :
5

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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