Customer Reviews for U-Haul of Ballwin

Évaluation :

5

Quick and efficient check in.

Évaluation :

5

Nothing your company was very helpful

Évaluation :

5

I rent a quite regularly from this location always professional courteous

Évaluation :

3

Easy pickup and drop off. Unit was clean and accessible. Only issue was being charged for furniture mats that I did not order and did not receive. Not sure if this is a scam for an extra 5 $or a mistake, but I'm not happy with the fraudulent charge.

Évaluation :

5

Everyone during set up was friendly and very helpful.

Évaluation :

4

Your staff on the truck pick up was good. The truck was not clean but I did not expect it to be. The truck broke down about a half hour from pick up about 10:45am. But I did not get into a new truck until 2:30pm. A move is planned with lots of different people and pick ups. I lost half of my help due to timing. I have long haulers syndrome and asthma. My daughters new apt. was 3 flights of stairs!!!! This was so hard on my body to loose my people due to truck issues. It was a tremendously hard day on my body and my disabled daughter. The process to get a new truck was too lengthy. Why did I need to stay till a tow truck came? Someone should have brought me a new truck right away.

Évaluation :

5

I always use this store location and the staff are always amazing, fun and helpful. I will continue to use this location and I highly recommend it. Vehicles are always well maintained and clean.

Évaluation :

4

Didn't provide as many furniture pads as I had ordered, but we still got the job done. My husband didn't know how many to get, would be nice if they had looked at my order to verify instead of just verbally asking. Minor detail. Otherwise great service!

Évaluation :

3

I thought the two girls, one on Sunday and today were very rude. They both need a lesson on customer service. The first thing out of her mouth on Sunday was “we close at five and I dont see your reservation”. Thank god the guy from the garage came in or I would have been out of luck. I will try Budget next time

Évaluation :

5

friendly and efficient employees

Évaluation :

5

Great guys, great service and great products.

Évaluation :

5

Simple and worked fine as always.

Évaluation :

5

The equipment was an excellent nation for good behind my truck and no problems I would refer you guys to any friends or family that will be moving

Évaluation :

5

quick and easy and very affordable ..appreciated the availability of the truck within minutes i was driving out with my rental truck

Évaluation :

2

Not one employee wore a mask. They rented me the wrong trailer.

Évaluation :

5

Staff was kind, fast and accommodating. The truck was clean and equipment worked well.

Évaluation :

1

Tbh pretty disappointed didnt do a walk around the truck, didn't go over starting miles with me which was 633 and they tried to say I drove over 200 miles theres no wat I did that the two associates said they would have the manager refund me and still haven't gotten anything

Évaluation :

4

always nice. helpful. the last visit was a teeny bit off. service great. but the tires were low on air ... enough for the light to be on. made me worry the whole time.

Évaluation :

1

Our truck was not ready for our 6 A.M pick up and when we called customer service we were hung up on. This made us arrive late to where we were supposed to be.

Évaluation :

2

Person behind the desk spent over 10 minutes on a phone call without acknowledging my presence of waiting in line. He gave very minimal effort to help me. I hope I don't have to use this location again.

Évaluation :

5

received us with a smile and glad to do business with us.

Évaluation :

5

Rien

Évaluation :

5

The two gentlemen was extremely helpful. I purchased a new tv and it would not fit in my car. I showed up without a reservation and they took care of me right away. They could have turned me away but instead help me.

Évaluation :

4

Maybe another staff member as this is a busy location that I visit often. Great staff though. No real wait as everyone is always assisting customers.

Évaluation :

1

I was charged an additional 68 $for fuel when I received the truck barely over empty, had to stop immediately for fuel and returned it as I was given it, Very frustrating!

Évaluation :

5

👍

Évaluation :

5

Excellent all around

Évaluation :

5

Have used this location several times. Went smoothly. Friendly staff who helped me get my trailer all set up.

Évaluation :

5

Store managed very well.

Évaluation :

2

Trucks mirrors were filthy and I had to pull over to clean just to see. Only 1 worker wore a mask while it clearly stated on the door that masks were required in the building

Évaluation :

5

Excellent experience! Very professional and helpful.

Évaluation :

4

coffeee.... ahahahha

Évaluation :

5

This location always provides excellent customer service. We would never consider using a different store. They are professional, prompt, helpful and always have the right equipment that we have reserved.

Évaluation :

4

Helpful and friendly individual at the desk and also helped with the trailer hook up. I recommend this location to anyone renting.

Évaluation :

5

Quickly hooked up my trailer and had me on my way. Very friendly.

Évaluation :

5

My experience was great

Évaluation :

5

I used after hour drop off, it was very convenient.

Évaluation :

4

Easy and smooth to get in and out. I felt like I was there for 5-10 minutes tops. Only issue was a staff member helping me not wearing a mask.

Évaluation :

5

Christian provided excellent customer service. He made the process seamless and pleasant. He should be rewarded. He's a great employee.

Évaluation :

3

I went on-line to try and find the designated location to verify when they would be open and it was not listed. So, I found the nearest location that showed being open and took the trailer there. Then when I drop the trailer off I am told that everything was taken care of. Then I get a wrong destination drop off expense charged to my account. Completed unacceptable. I want this charge reversed immediately.

Évaluation :

5

Easy check in, van was ready. Extremely clean. Everything worked perfectly...radio, doors, engine. Je la recommande fortement.

Évaluation :

4

I had a headlight out on truck I rented. I did mention upon returning. The staff was very nice about it but it was still worrisome while I was driving.