Évaluations des clients U-Haul of Ballwin
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Ballwin
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JAN B. le
Sharee was excellent to work with this time! Every time we rent from this U-Haul we have a great experience that is why we continue to return! Thanks guys we'll be back!!
Dion M. le
Wait in line was too long but staff was friendly and helpful. They assigned to a larger trailer than I requested as “they try to keep the small ones fir local”. That likely cost me 2-4 mpg fir space I did not need. When going 2000 miles- that adds up! That was disappointing!!!
Wayne S. le
I have rented numerous vehicles from this location and would highly recommend their services to my friends and family members.Seth Lang and his co-workers are not only polite, respectful, and know their craft, what's more striking is they treat you as if you were the most important person they have ever met. Again, GREAT PLACE, GREAT PEOPLE, GREAT SERVICE.
steve l. le
All done well
Dennis G. le
Tailor lights quit working. We had no break lights or blinkers after we left the facility.
Scott N. le
I have no negative comments! I can say that they work hard at getting me in and out quickly and this isn’t my first time at this location. I have choices of other locations closer to me but I know these guys will handle my request quite nicely so I’ve not had a need to go elsewhere! Keep up the good work!
Arnold S. le
The guy who helped was very helpful. One of the lights to the car dolly shorted out while we were putting the car on it and he took the time to put in a new one in the middle of a storm with tornado sirens going off.
Barry S. le
I rented a truck 5 different days at this location and every time it was a great experience. Moving two households into one stinks but the truck and people at the Manchester road location was one thing i didn't have to worry about. Thank you!
don m. le
Had difficulty being able to turn the key in the ignition even while depressing the brake pedal.
Joseph M. le
Excellent experience!
DAVID L. le
Nice people. .
Jeffrey H. le
Quick easy efficient
Michael J. le
This was the best U-Haul experience I've ever had! The reservation process was simple and a clean truck and dolly was ready and waiting for me at the pick up time. Upon return of truck and equipment, the final process was quick and simple. This U-Haul Center was friendly, courteous, professional, and AWESOME!
Shannon B. le
Super efficient pick up and drop off. Courteous employees. Clean and comfortable truck. Just a great experience.
Jean W. le
I have rented from this location multiple times. I wish there was a way to not have to create a whole new customer experience each time I go. They should have all my information on file and be able to reuse it for a new rental. It's so slow to check in and out. Likewise, the "new" trailer return process was terribly frustrating. I sat in the parking lot nearly 30 minutes trying to use the online tool. It's very clunky, required location and camera access on the phone WHILE I WAS IN THE LOT (so no wi-fi), and they will charge you more if you don't use it. That was very disappointing. If I have to use it to avoid an additional charge, it should be a better tool.
Devan K. le
Seth the owner of the story really put forth the extra effort to provide great service
Gregory S. le
Customer service was excellent friendly and quick.
Barrett D. le
The people working were very attentive and working hard to please the customers. Thank you!!!
Mario B. le
Easy process and helpful employees.
Zubair G. le
I did not like truck I got. It was shacking and was not smooth. it was hot day and ac was not working. Break was not at all smooth. Overall I did not like the truck. I like the location very much though.
Edward B. le
The store area is too small and crowded; the parking area is too small as well. The service is great, counter help was fine, and the overall experience was great. Just a very small store.