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STEVE TURLEYCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
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I had a really great experience and the staff was super friendly, even at 7am on a Saturday!
Tim WoodromeI have never had a problem with Ballwin UHAUL and have used their equipment several times!
ROY MATULEWICLove your HD trsilers!
Robert BrenneckeCompletely satisfied with all aspects. Love good service and competent personnel!
Janet EckhoffCustomer service was excellent. Uhaul agent was friendly, courteous, and helpful.
Jessica Geurin MartinGreat service
SIDNEY HOLLADAYIn and out both renting and returning in under 10 minutes
john evansAwesome experience Guy was great and work done well and on time
Vito AluNothing! People were great!
Norbert SpicerI was happy that the work started on my scheduled time. It only took about an hour for the mechanic to get the hitch on. I was pleased with the hitch. The only complaint I have is the bottom cover was not put back on the under carriage below the fuel tank. The mechanic indicated that per the instructions with the hitch, the areas he trimmed of the bottom cover did not allow the cover to be put back into place. He told me that the cover was not totally needed. I brought the cover home with me and spent an hour trimming and fitting it into place. I am disappointed that he did not spend the extra time to do a little bit more trimming and put it back on. He had the tools and the lift to easily work on it , where I had to crawl under the car to work on it. The reason I contracted U-Haul to do the install was so I would not have to crawl under the car. Jim
JAMES GOLDSBERRYWork on the U-Haul app which is NOT user friendly at all. James L.(Hitch Professional) at Ballwin is the best! Merci.
Mary Ellen ShoresWe had a flat on our trailer and were stuck on the side of a busy highway. I called and help responded very quickly. Everyone was very helpful and professional.
Fred HarreThe store was great stuff great
LaDarius ReedEverything went smoothly. All U-haul employees I interacted with were helpful and easy to work with.
James NewcomerThey were very busy but took care of us in a reasonable amount of time. Staff is friendly and extremely helpful! Your dealer in Glenwood Springs, Colorado also took great care of us. The key to the lock on the trailer broke off in the lock Tuesday night. We went to the Glenwood Springs, CO dealer Wednesday morning and they cut off the lock and sold us a new one so we could promptly continue our trip home. They wre great!!
STEVEN BRENDLEAgents were courteous and helpful. I will recommend this site to others.
Richard ColeUhaul associates at this location were quick, efficient and extremely helpful
William FlemingSuper friendly and efficient associate.
Jeanne NessMake sure they enter the correct information. The customer service was excellent.
Stacy ScaifeThe entry was blocked with drop offs from the night before. The keys couldn't be found for the 1st truck. The staff found another truck, but the transmission sounded bad on that one. The 3rd truck was great but it was a drop off from the night before, so it was barely cleaned and blankets were missing. The staff did the best they could even before official opening hours. I also think the gas tanks should be filled all the way. It doesn't change your costs, and I didn't appreciate having to fill up in the middle of my move. Regardless, the job got done.
Ward MorrisThe team was really busy yet had excellent customer service with each individual request! Fortement recommandé!
Constance GilkeyThe location was fine , the truck itself was a massive setback to the entire day. The trucks check tire light kept coming on. I called roadside and they told me to go to the nearest uhaul location which was 20 minutes out of my way. Took it there just to receive zero help from someone who had no idea what was going on. Called in again and they basically said unless you break down your own your own. Driving through country roads alone? Nice. It took over an hour out of our day and tons of stops and an overall unsafe trip.
Kate KimberYour agent was helpful and friendly. Took the time to explain everything. Really customer friendly.
Robert MiddletonThe back-up camera was not present! Having recently used a UHaul truck I expected this device, without it, it was a bit less comfortable backing up and out of a facility.
LEIGH ENGLISHThe staff at this location makes it the best Uhaul experience I have ever had. Truly an example of how to make people feel comfortable. I rented a truck on Saturday, February 24 and the team in the morning were exceptional.
Joseph Kohlhorsteverything was great
Jeff BradyRight rear tire was really low when truck was full!
Frances SaliaThe lady at the desk seemingly gives me dirty looks when I come in. Not sure what I did to upset her
Ben LeonardThey were very helpful and very efficient.
Joseph MontgomeryI was very happy with the experience and team. They were very helpful, knowledgeable and friendly. I would recommend and definitely go back.
Mark HeffernanThe personnel are always great. I pulled in and was off of the lot within 5 minutes or so. Great service from their staff.
Donald GauvreauEverything was great. Quick, fast, friendly service!
BRANDON BEZAWould recommend
Jerrad TolliverThe guys had the equipment ready for me when I arrived. Got the car carrier hooked up quickly and correctly. Met me when I returned and disconnected the carrier. This rental operation was seemless - I recommend the Ballwin U-Haul to anyone who asks.
Damien FlahertyThe employees at this location went above and beyond trying to help me troubleshoot a trailer issue, and pivoted easily when we realized we needed to just go with a truck instead. I have used 3 different local U-Haul locations recently for my non-profit business, and this was by far the best employees I have encountered.
Joy LavouteThis location is very good, staff is so courteous and helpful god bless them. I like all of them. Excellent store for neighbour hood.
Sreedhar RamanadhamThe U-Haul of Ballwin Associates were amazing. Will definitely work with them again!
Todd ShermanGood equipment and very reasonable pricing! This rental worked out perfectly for me!
Keevin SchierConvenient location
Patrick CaseyVery good service
Yevgeni KrotinIt was great! Fast, efficient, friendly!
STEVEN BRENDLEFriendly, professional staff
GEORGE SCHOPPSo easy to schedule and such a quick instal
Kate HornburgThe equipment broke down along the way and had to be switched out. UHaul Butte did a great job of this. I'm not sure if there was anything that could have been done at the start of the trip in Ballwin, but I recommend reviewing procedures to insure the best quality of equipment before renting.
LEIGH ENGLISHGreat experience with this UHaul location! Everyone was professional and friendly! Made my moving experience less stressful for sure:)
Shannon WoodsNew General Manager is Awesome! As is the Staff..
Tamer SacakliExceptional service from all personnel at this location. Excellent job!!!
William NisbetPersonnel amical.
JOHN METCALFPlace was clean, truck was clean and ready to go, no issues. They had soem minor techincal issues, but were quickly resolved. Return was fast and easy.
Jimmy WolfeEverything went so well I can't imagine a way to improve it.
TOM KRAFTI picked up the truck in the morning and the system was down and the guy said it was free for the day. I returned the truck but was charged full amount. I called to dispute it, the manage Chelsea spoke to me and on purppose hung up on me while I was talking. Extremely disappointed with disrespectful service. I demand to watch and listen to the audio of the store.
Abbasa AliKeep stelp
James Easley