Great confusion on the one day 89 100 $mileage and computation of mileage for a second day miles charged.YVONNE A.
Customer Reviews for U-Haul of Ballwin
Pour nous contacter
Ballwin, MO 63011
(2 Mi W Of Hwy 141)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff is so amazing! They are so welcoming and helpful.Debbie D.
Le client n'a pas laissé de commentaire.JERRY B.
Excellent service à la clientèleKATHRYN S.
Le client n'a pas laissé de commentaire.JOHN K.
Had to replace a light in the rental trailer.TERRENCE Z.
A great group of individuals to work with in renting a truck.LARRY A.
Always friendly and professional. Good people, and good serviceSTEVEN L.
Returning equipment is not straight forward, it took me almost an hour to figure out to use info on my email as I could not get through your website.SAMMY K.
Le client n'a pas laissé de commentaire.STEPHEN S.
The staff is so awesome!! They are always so nice and welcoming to me. I really enjoyed them.DEBORAH D.
Fast courteous service, Drove up, sat in car, attendant removed trailer, told me I was good to go, less than 10 minutes.RICHARD M.
Don't make reservations onlineJACALYN T.
Le client n'a pas laissé de commentaire.KIRK F.
The employees at the Ballwin, MO, location made the pickup of the trailer as easy as possible for my sister and me. They secured the trailer to my vehicle and made sure everything was in perfect working order before our cross-country trip. Great peace of mind and greatly appreciated!NANCY B.
Perfect crew - best ever!JOEL D.
Improve the websiteLOUIS W.
Le client n'a pas laissé de commentaire.JOSIAH E.
This was by far the best rental experience I have ever had, thank you Ken!JAKE R.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.PAWAN K.
Love this location!! Highly recommend it!DAVID B.
Friendly, helpful staff made the whole process easy and expedient. Motorcycle trailer worked out great and was available as promised.KENNETH N.
Le client n'a pas laissé de commentaire.Fredrick G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.ROLANDO V.
Le client n'a pas laissé de commentaire.RENEE S.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.DAN S.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.WEI LUN C.
Seating for disable and/or seniors. This courtesy was afforded me today when I returned vehicle this morning.YVONNE A.
Very helpful staff. Trailer in good condition. Pulled nicely. No issues. Returned into the same spot as it was picked up. Thank you and the team for the great supportEric C.
Send them to this location! EVERYONE there was amazing.MICHAEL B.
Le client n'a pas laissé de commentaire.RASHONDRA P.
everything was GREATJAMES C.
Last time Represantative gave me a key and told me get my truck from the back , where I had to look for it among another 4 trucks and try to maneuver in tight spaces. Usually, Represantative bring it up front for a customer. It would be nice if this practice followed everywhere.Vadim K.
Le client n'a pas laissé de commentaire.DONALD A.
Carlos was very helpful and did a great job.MICHAEL M.
Quick in& out!STEPHEN W.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.TIMOTHY T.
Great follow up, our rental was in a wreck and uhaul called us the night before our cargo trailer was to be picked up to get another cargo trailer set up for us. That's great serviceJOHN H.
Excellent job completed as promised. Seath is a excellent installer. Rest of crew working very personable.Winston C.
Le client n'a pas laissé de commentaire.DAVID W.
The employee was okay...but they wasn't happy engage... The employee that help my be new he had a hard time working computer and he asked couples times for helpFRIDAY E.
Le client n'a pas laissé de commentaire.MELISSA D.
Le client n'a pas laissé de commentaire.ASIF M.
Le client n'a pas laissé de commentaire.Robert P.
Everyone at this store is such a pleasure to assist in a move. Great crew.MICHAEL H.
Le client n'a pas laissé de commentaire.BRUCE M.
Le client n'a pas laissé de commentaire.CRAIG H.
the location was fine -- your app, however, is HORRIBLE. What is the purpose of a 24/7 phone check in/out process if I have to engage with the store for both check in and check out ?jamie C.
Le client n'a pas laissé de commentaire.allison N.
Le client n'a pas laissé de commentaire.CHRISTOPHER R.
Everything has always been as I expected. Will continue to rent when ever I need a car trailer. ThanksTIMOTHY R.
Our experience was over and above what we expected. I realize it was very early (7 am) but, the only suggestion I have is that the person at the desk speaks more clearly and loudly ?? My husband and I both couldn't understand most of what he was saying. Other than that he was friendly and I was VERY pleased that the truck was all ready to go when we arrived at 6:55. Checking in and out was fast and painless.DONALD S.
Good job. Done well and in a timely manner.Mark M.
Nothing different.WILLIAM J.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.Jerry B.
I rent two or three times a year usually and will not go to any other location besides this one. The employees are so friendly and helpful. This most recent experience was no different.Jacque C.
Very helpful staff! Worked with me when I had to retrieve a phone that I left in van. Online customer service was awesome too when I had a problem using my credit card online. Two successful rentals in a row now for putting on local concerts. Merci!MICHAEL M.
Great service and perfect rental van. Thanks!Michael W.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.DURGAMALLESWARA C.
Le client n'a pas laissé de commentaire.James B.
Great experience overall. Carlos was friendly and very efficient when I picked my rental up and the return was just as easy. Would highly recommend this location to anyone.JOSEPH B.
Le client n'a pas laissé de commentaire.Andrea G.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.James S.
We are very pleased with her experience at U-Haul. This was the third time we had needed to rent a truck in the past few years. I was able to call early on a Saturday morning to reserve a box truck for that same day. We found the truck was clean and very well-maintained. It worked out perfectly for our moving needs. We will definitely rent from U-Haul again.Debra C.
Le client n'a pas laissé de commentaire.Susan H.
Everything went great!LYNDON A.
Carlos and his crew went above and beyond to help us find an alternative to the open trailer we had reserved. The cargo van worked well for a rainy day. MerciSTEVEN P.
Dor this 15 foot vehicle, Engine was making lot of noise. Please repair the engine soundRASOOL M.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.DAVID B.
I rented a 15 ft. Box hauler to move a piano. I drive a total of 25 miles round trip, and it took over 8 gallons to fill the tank back up, which I assumed was full when I drove it out of the lot. I didn't think to check the gauge, since the tank should have been filled by the last renter. When I returned after having just filled up I asked how many mpg's the truck normally gets, they said about 10. When I told them that I got about 3 mpg if it took 8 gallons to fill it back up, they asked if I had taken a picture of the gas gauge before I drive it. I didn't think of it as I was needing to meet the people helping me move the piano. Since I hadn't taken a picture of the gauge, there was nothing they could do to credit me for any of it. They also acted like they couldn't figure out mpg's and said how I drove it can affect that. I never drive over 50 mph the entire time and mostly on city streets. I also only had the truck for two hours when I could have had it the entire day, which means they could have even rented it again. If you rent a truck, make sure the gas gauge is past â€œFullâ€ when you leave the rental place, and take a picture of it with your phone.MARCIA L.
Le client n'a pas laissé de commentaire.THOMAS C.
Used this location twice now and have been very pleased with the equipment and service personnel.LISE S.
The staff made the pick up and drop off process very easy. I had a little difficulty signing into the app for self pick up (probably my issue) but since I was picking up and dropping off during the regular hours it did not present any problems. Merci.RICHARD D.
Le client n'a pas laissé de commentaire.JOEL A.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.DARYL A.
Le client n'a pas laissé de commentaire.JOSEPH M.
The trailer which I rented had a damaged ball receiver and did not tighten to my ball hitch. Since U-Haul personnel attached the trailer to my hitch, I did not think to check and only later discovered the damaged trailer when it appeared loose on my hitch and it could not be tightened. I reported the problem to the drop-off location.Brian S.
Le client n'a pas laissé de commentaire.DENNIS B.
I was late on the dropoff. I dropped off at 9:45. Was supposed to be 9 but when I got my receipt it said 12:30. Just think everything should be a little more accurate but good experience.Chris K.
Return item and they don't even check it inTravis M.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.JEREMY M.
I returned the rental with the same amount of gas that was in it when I picked it up. I was charged a lot for not returning it with the same amount, even though I did. The amount they claim was in the truck at pickup was incorrect.KYLE W.
They informed me I wouldn't pay for additional gas after using the truck for exactly 18 miles. I asked them prior to returning if I'd be charged a percent of the 5,50 $/gallon fee and they said I wouldn't. (I returned the truck with the gas meter closer to 1/2 tank than the 1/4 tank, which was pretty much the same at the beginning of the rental that day.) I would have gone to add a gallon if they had confirmed I'd be charged for any fraction of a gallon. It was more that I wasn't sure how much to replace since I couldn't visually see the difference of one gallon on the tank meter in the truck! This experience of being told something different is more the issue than the additional 5,40 $.ELIZABETH W.
Le client n'a pas laissé de commentaire.BALINT C.
Le client n'a pas laissé de commentaire.DEMETRIUS D.
Le client n'a pas laissé de commentaire.JOHN L.
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