Customer Reviews for U-Haul of Bethlehem

4 289 évaluations

1415 Stefko Blvd   Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

(610) 868-6007

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(610) 868-6007

1415 Stefko Blvd
Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I thought I had the option to keep it another day but they told me I had to return it that day. A little inconvenient.

Brandon S. 
Évaluation :
1

Did not have the blankets ordered or the hand cart.

Ken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

I didn't get my receipt by email. I'm going to have to call to get it.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle S. 
Évaluation :
5

We dropped off after hours, but the instructions were simple and easy to follow. The location was central for us.

JOSHUA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Always a pleasure

Kristina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

We were very pleased with everything. No need for improvement 

Linda S. 
Évaluation :
2

Have customer service reps actually check the vehicles before dispatching them out.

Cheyana W. 
Évaluation :
3

I dropped the trailer off on Saturday and haven't heard anything. Want to make sure rental is done! Have not received anything in 3 days

Drew H. 
Évaluation :
1

I booked a pickup truck one week in advance. 1 hour prior to pick up time I received a call from the local dealer saying my rental was cancelled due to it "just popping up on his system today and that truck had already been reserved by someone earlier than you did". He was extremely rude and gave an attitude of "oh well what are you really going to do about it". It was absolutely the worst display of customer service I have ever had, that attitude of F U. Go ahead call corporate, I am canceling you simply was the worst. He could not have cared less about the fact that I reserved this a week ahead and now one hour before pickup he was canceling my rental. When I did call corporate to complain, they claimed I was not canceled and placed me on hold. When they returned they said the store denied ever calling me even though I have it on my phone. I picked up the truck and after I received the keys I said to the only person there "are you the one who called me" He said he never called and didn't care what my phone says. Nobody would ever even say sorry we called by mistake, or anything. It was just an attitude of screw you, we will lie about calling you and you have your rental so shut up. If I had another option I would have never even used it. I have already told as many people as I can about this. It is a shame because I bet I have used this particular dealer at least 10 times over the years. This whole experience left a bitter taste in my mouth. Totally unprofessional

frank G. 
Évaluation :
5

The two gentlemen who were working Sunday Afternoon at Stefko Boulevard were friendly, professional, and courteous.

Mary Jo M. 
Évaluation :
1

My reservation included furniture blankets and moving dollies, but none of these were available when I picked up the truck. There seems be a real disconnect between UHaul's reservation system and local dealer inventory. Also, the cargo area of the truck was filthy.

Bryan C. 
Évaluation :
3

The person that took care of us me and my wife was very non-professional and rude like it was a problem that we rented a U-Haul there

Craig G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon R. 
Évaluation :
1

This is the worst U-Haul location I've rented out of. The staff (Angel Casado) is probably the most customer unfriendly attendant I've run into. Had a pissed off look and was quite rude especially when I returned a rented trailer. I rented trailer from this location. My original location was not even this one but U-Haul changed my preferred pickup location prior to start of the rental due to equipment unavailability at my preferred location. When I returned trailer, he took it off (swearing the entire time), then when he was done, did not even look me in the face and say if there were issues or no issues found. Just turned around with back towards me and said, “it's done; you can go!” This guy had very rude terse responses, and did not even bother to close out my rental before I left until I called U-Haul customer care who then called him about it to close it out. Definitely never renting or even buy a shipping tape from this place - NEVER!

Kofi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

My truck has broken glass all inside it, it was filthy, it didn't appear cleaned at all.

Joseph D. 
Évaluation :
4

Service was fast and friendly.

Garrett K. 
Évaluation :
3

The pickup location changed, and I was not informed. When I went to the original location, there was no UHaul equipment at all. I had to go online and look up the reservation to find the new location.

Rod O. 
Évaluation :
3

Engine light on when I picked up truck.. Phil says its always on and not an issue. Not comfortable driving 125 miles this way, no pother equipment available to swap out with. I know fuel economy suffered because of this. Will be using contact form to report this issue.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
3

The truck ran horribly. My husband thought I picked it up off the side of the road and not a real U-Haul location. The tow haul light was on. All employees I encountered were nice though! But all in all, it was worth the money I paid for it, for the time I saved.

Danielle K. 
Évaluation :
4

Customer service experience exceeded expectations.

William K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francesco C. 
Évaluation :
5

I think it was a very good experience with the location of the trailer and my person in charge was great he was the same person I had worked with before made everything easy,thanks.

HENRY R. 
Évaluation :
2

The pickup truck I got was dirty!

ALBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joong K. 
Évaluation :
5

Location and staff was great. Truck accomplished what I needed it to. The truck did have 110 000 miles on it and steering was a little loose but other than that it was great!

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

The check in lady was great.

NATHAN P. 
Évaluation :
2

Keep initial reservation Make sure trucks are clean upon return and especially Before renting them to someone else! The truck I was given was a newer truck and it was disgusting in the cab area!!!!! No gas in tank

Jody W. 
Évaluation :
5

Very easy pick up and drop off, great experience.

Scott M. 
Évaluation :
1

Back of truck was filthy…covered in dust and about 30 random boxes scattered everywhere. The truck itself was very old and dilapidated, and had a ton of miles. It would barely stay running at a stop and got AWFUL gas mileage from there being something wrong with the engine. The U-Haul representative even told me when I got there to pick it up that the truck ran terribly, but gave me no other option. I will never use U-Haul again, what an awful moving experience.

Bryan R. 
Évaluation :
1

This was horrible, From the reservation to the pick up.

juan C. 
Évaluation :
4

The customer service was great. Unfortunately, I had to rent a smaller truck because I did not arrive at 7:00 am. I arrived at 8:30, so the gentleman did the best that he could to accommodate me. Time was of the essence because I was moving. The truck could have been cleaner.

Jacqueline M. 
Évaluation :
1

The truck was in horrible shape, it had holes in the box roof which we didn't know until it was raining getting my stuff wet. I tried to put the fuel in it and the gage wasn't working right making it so I overfilled the truck

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen D. 
Évaluation :
3

The advertising of your rates are misleading. We thought we were getting a pick up truck for four hours for $20 and in the end paid $75.

Christopher M. 
Évaluation :
4

Complimentary coffee

Ryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dieter K. 
Évaluation :
4

At least clean the equipment. The customer service was good..

George C. 
Évaluation :
3

Customer service was very good. Had to travel a ways to pick up trailer, but otherwise I was very satisfied

Paul K. 
Évaluation :
4

In store ambient music.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
1

First of all, the Windshield wipers did not work. I had to sit on the side of I-95 for 3 hours until the storm passed. I was not going to risk an accident and crashing your uhaul truck. This resulted in me dropping off the vehicle late. Also, the uhaul representative did not inform me the uhaul had to be back at a certain time for another customer. This resulted in me rushing home during a storm. The uhaul asked me why THEIR customer service rep did not put it in the notes that I didn't have to have it back at a certain time. That is not my job, I'm not a uhaul employee. I was blown away because he made this out to be my fault. Again, I'm not the uhaul customer who made this error. The uhaul representative at this location did not provide a positive customer experience. No customer should have to be harassed over the phone while paying for this service.

Shane M. 
Évaluation :
5

Waiting on an E-mail for my final cost for my rental.

Scott N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daisy N. 
Évaluation :
3

Uhaul as a company is horrible to work with customer service sucks and they lie all the time with getting to your call and disconnect you. I try to avoid using Uhaul as much as possible,

Joseph R. 
Évaluation :
4

Vending machine on site.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gina U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Always have a great experience at this location

DAMON H. 
Évaluation :
4

Inside of the truck was very clean but it smelled like cigarettes.

Debra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorie G. 
Évaluation :
5

Very helpful and kind staff

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario D. 
Évaluation :
5

Smooth transaction all around

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar B. 
Évaluation :
5

Very efficient, highly recommend

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G A. 
Évaluation :
5

Van was really dirty inside.

Angelo T. 
Évaluation :
3

I did not get everything I ordered. I ordered a refrigerator-type hand truck and got a normal hand truck, I also ordered 3 dozen blankets and got 6 blankets I feel think your mileage charge is outrageous. I thought I was supposed to get 30 miles free and then 1,39 after that. I drove 97 miles total and was charged the full 1,39 a mile. What is the sence in renting a truck for 40 dollars a day, having to fill the gas that wasn't full when you get the truck and still have to pay 134,83 for miles? I think I am done with U Haul

Kathy B. 
Évaluation :
4

The truck didn't have too much horse power to go up hills.

Nelson G. 
Évaluation :
1

Upon ordering my Uhaul I went to the pickup location, remotely openned the box and there was no key present. I contacted the Uhaul representative who reserved a truck at a different location due to the error. I rented that truck, used it for approximately 25 miles, filled it with gas to the appropriate level and returned the truck. I was charged an $18 gas fee saying the truck was 3 gallons short of fuel. This is incorrect and I emailed in dispute (waiting to hear back). I have photo evidence and a receipt from the gas station 5 minutes prior to drop-off confirming this error. As a longtime Uhaul customer, this was the worst experience I have ever had renting a vehicle.

Don V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

My vist was very accommodating

robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

The staff was very efficient and friendly.

Keith T. 
Évaluation :
5

Good service easy acess

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WANDA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA M. 
Évaluation :
4

Agent did not explain to me the policy of fuel replacement or confirm the level when I picked it up. That would have been helpful.

MICHAEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO J. 
Non les évaluations ont été soumises pour cet établissement.

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