Évaluations des clients U-Haul of Boulder

Jason Robinson helped us out over there in Boulder super nice guy!! He hooked everything up & for me & my daughter. Really pleasant to work with. Thank you!!!!

Highly professional service. Andrew was very helpful, quick and handled the returns quickly.

Very knowledgeable friendly and professional staff.

Nothing service was great thank you.!!!!

Andrew was amazing and very helpful. You have a good one with his customer service skills. When the hitch wasn't working that was installed by UHaul elsewhere he loaned me a truck for my 3 hour duty. I really appreciate that.

We had a 7:30am pickup arranged and were prepared to do it via Uhaul's 24 hr service. When we arrived and tried to start the pick up process on my phone, the notice said the truck was scheduled for hand delivery and we had to wait until 9am to pick it up when the location opened. This threw our moving day off by 1.5 hrs and we had to push everything back to make this work. Totally unacceptable. We were told by UHaul Boulder that an employee the day before forgot to line up the early morning pickups so that codes could be generated. There were other people in our same situation there at Uhaul that morning. We made the reservation almost a week in advance, so there is no reason why this should have happened.

Easy rental process! The truck we rented was nearly new and in as new condition. Will use the North Broadway location again for our rental needs.

could not have been easier, seamless from start to finish.

Very friendly and super helpful, excellent service, I came in to rent a 12 ft trailer. It was hooked up for me and off I went. On return, same excellent, helpful service. Trailer was unhooked and I was ready to go!

Awesome service! Thank you!

Would drive by other locations to get to this one.

Great, efficient service by friendly helpful staff. Full service, great selection of trucks and trailers and full store with everything you need to get setup for move or trailer rental including hitch tongue and hitch ball.

Equipment was dirty but who cares. It's a trailer. Service was excellent

There was only one employee running around taking care of all the customers. He was doing a great job, the best you could expect, but making sure that there is more than one person working, especially on a Saturday, would reduce customer wait time

Andrew (Manager) was very rude. When asked a question he replied: 'If you don't like it, go to Penske'. He was going to charge me for a trailer with a ramp, even though the trailer did not have a ramp. The back of the trailer could not be opened because the pins very bent. Jason (technician) was very professional and he made up for the unprofessional behavior of his manager.

Jason, who checked me out was an interesting and extremely nice young man. Alexander, the man who checked me in, acted as if I was an annoyance. It was quite a difference, and I felt as if I had done something very wrong in wanting a correct and up-to-date receipt at the time of my return of the van.

Boulder location was friendly and had excellent customer service. Tucson where we dropped off the uhaul was also very professional and helpful.

Their staff was very friendly. They hooked up the trailer to our truck and also unhooked it. I was happy that they did. I did check in on-line and it made the check in at the store super quick. We didn't need to worry about it since we rented a trailer, but there really is no place to leave a car parked there while you are using the U-Haul.

Guy who helped me was great .. friendly and helpful

Simple in and out for pickup and drop off.

I rent a van/truck from this U-Haul location on Broadway in North Boulder about once a month. Consistently/Always good, friendly, helpful service.

Very nice staff

The van reeked of cigarette smoke. Gross.

This is the third time in a month I have rented at this location. I returned the vehicles each time with 1/4 tank of gas. This time, they falsely claimed I had returned it almost empty and charged me $60 extra. What a scam!

Staff was very helpful!!

These guys are always great

Quick and friendly help...

Andrew (General Manager) and your team always do a very good job.

The gas mileage in the promotion indicates that the Van should be in excess of 20 miles per gallon, but my experience every month is around 14 miles per gallon for the GMC Vans. I did have a Ford and Chev some months back and they did get over 20MPG,

very friendly personnel.

This isn't against the location per se but getting tow dolly and truck at two locations and having personnel put 2 drop off locations was confusing and not explained in advance.

We rent equipment from Uhaul fairly frequently. This was the best experience we have had to date. The staff was friendly and helpful. The office was very clean and well organized.

Very friendly and helpful attendant. Easy and fast drop off with no complications.

Nothing Everything was Awesome

No suggestions to offer. Really appreciated Josh's help.

there's no parking - get a ride or an uber these folks will not let you park in their lot - the handicap spaces are used for customers who have installed a hitch as a holding area. the staff was rude and my van was dirty . the windshield had been wiped down with the previous drivers/renters hand and was difficult to see of when the morning sun came into the van through the front windshield. i doubt it was sanitized as procedures require due to covid-19. all in all the worst experience i've had at uhaul to date. last thing - the vans aren't the Ford Transits as pictured they're obsolete, rattling GMC's that get horrible gas mileage and are hard to load due to their back door height and doors that don't stay in place while you're loading.

Overall experience was good and I would rent from this location again.

Truck had 1/4 tank of gas and I told the attendant that I was driving 100 miles. I think he was short on staff. Hire more people. I appreciate your pricing and easy to rent a box car service. very convenient.

Consistently excellent service. Thank You.

Keep Jason around at ANY COST!! This guy is a dream representative. He is knowledgeable, helpful, efficient and truly is a happy and nice guy. You can't ask for more. He is a great face for the U-haul brand!!

I was charged for fuel. I returned the truck fully fueled and handed my gas receipt to the attendant on return. Confusion might have resulted from them initially signing me up for a truck they could not immediately access, then giving me another truck. I know they were slammed that day, but I don't like paying twice for gas.

It was awful! We waited outside the office for over an hour bc the line inside was long and didn't seem safe with Covid. They were understaffed and seemed to be taking zero Covid precautions except masks. We will never rent from here again.

Our problem came with the online reservation representative. She promised things that weren't true, and we had to change things, wasting valuable loading/packing time. Had she been honest we would have spent MUCH less money. So disappointed! The store rep was great, though and worked to fix the mistake. (He was unable to, though, because there wasn't a one-way truck.)

Excellent, responsive staff. Fast service.

Rental was easy, efficient, friendly, and the truck was in excellent shape. Return was just as good. No doubt about where I get my next rental!

Would have given 5 stars but they had to unload some stuff out of it when he brought it around to us and checked the back. It hadn't been cleaned out in the back

Very helpful and thoughtful operator. A pleasure to work with him.

Jason Robinson was a professional and provided great service. Thank you

Very friendly and professional and they know all the equipment.

Have enough staff to handle at least 2,people. It took me a very long time to rent 1 trailer.

Super friendly ☺️

I've had to do a short local rental twice in the past week and I have been very happy with the results. Josh helped me both times and made the rental experience quite positive. I don't know when I will need to rent another truck again but when I do I will definitely return.

Very accommodating and friendly! Also very prompt and helpful!

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!