Évaluations des clients U-Haul of Boulder
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Boulder
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Edward M. le
The first car carrier had a tail light not working. It was checked after complete hook up. Checking this prior to pickup will save time.
Margaret K. le
The phone was never answered over the course of many calls across many days. We reserved a dolly and blanket for our truck rental and neither were put in the vehicle. When we called to note this oversight and ensure we wouldn't be charged, we were told it would be taken care of...but we were then charged for the dolly anyway. Extremely frustrating.
Travus B. le
Please remember to give me back my drivers license next time!
Barry A. le
Employee who handled my rental was superb. No improvements needed
Donald S. le
Left a valuable item in the truck on return and your employee went out of his way to track me down and return it to me. Excellent is the word for this crew and location.
Lawrence N. le
Use this store is an example to teach your other stores how to treat customers they were very very helpful
Vicki C. le
Outstanding service
Caspar A. le
friendly and efficient staff, good equipment. Just don't make reservations online ... the system is rather useless and very inaccurate regarding availability.
Matthew M. le
Great u-haul shop!
denise s. le
The trailer was NOT at the location of address given to us 2800 Moorhead @ Nicks Auto Supply. We had to drive an additional 40 minutes to the location where the trailer was at Uhaul of Boulder. This was very stressful. This was an addled stress that didn’t need to be had the information given to us had been correct.
Ted B. le
Brandon was outstanding!!!
Ryan L. le
Lied to me about where extra charges were coming from. Was told that I went over on mileage, but my final invoice showed it was because of not enough gas in the tank. I would have explained at the time that the woman who helped at pickup told me that my gas gauge was closer to 1/2 and not 5/8.
Charles s. le
Helped us even after hours. Excellent service.
patricia d. le
Pick up time, price and size of Uhaul all changed when I picked up Uhaul. Had to reschedule over the phone to pick up the Uhaul truck size I wanted & get price renegoiated. This took a lot of time. The upside was the Latino/Hispanic employees were very apologetic and helpful. They used good customer service skills.
alexander b. le
excellent
Ethan S. le
After-hours return was confusing. I was told to call U-Haul when I returned the trailer. I did, and then the person handling that conversation updated my reservation not to end 1.5h early, but to add another 24h onto the top of it. All personnel I interacted with at this location were Excellent.
torshizad a. le
Train your hires to give correct info to customers.
Lila Z. le
Very little engagement from the person who told me to leave the keys in the truck and then go. He seemed very rushed and did not give any eye contact. I completely forgot to tell him about how I would like the $5 returned because furniture pads were not provided.
Jeffrey D. le
I was late for my pickup (bus was late) and when I got there the local manager had switched my pickup from mobile to manual, so I had to wait for the location to open before getting my rental and delaying my day even further. When I asked why this had been done, the employee said "The manager did it." and was quite surly about it, offering no real explanation or apology.
Justin K. le
Worst/most rude customer service I’ve ever experienced. I will NEVER use U-Haul again. I was guaranteed a comp by a manager after waiting on hold for 45 minutes. The location manager refused to honor that promise. You will receive a chargeback and as many bad reviews as I can post unless the issue is resolved ASAP
Steve S. le
Customer service awful, trucks in bad shape and overpriced. Tried to call shop and was on wait for over 30 minutes. A racket of a business.
Kate-Lyn C. le
They were pretty busy but did an awesome job of helping me out quickly when they noticed I was out front. The staff was super friendly and answered all my questions and got me in and out in just a few minutes. I would definitely come back.
Elvin W. le
Great customer service. The trailer received was in pretty bad shape and ultimately leaked water in rain storms along route. Very beat up trailer that should be retired although pulled fine.
cassandra s. le
Keep up the great work! Your employees are terrific.
Kirsten C. le
After returning the trailer I rented this location managed to come up with 2 additional charges to my credit card amounting to almost the same amount as the rental. Never received an explanation and after several phone calls I still do not know what they have been doing or getting the charges reversed. Employees in the store are not interested in customers at all. Very unprofessional. Do not go here for a rental.
John C. le
Make sure you reserve the trailer or whatever a couple days in advance. The guys that work there are very helpful and friendly, and the transaction just went smooth as clockwork.
Dan L. le
the tailgate was broken
Nancy W. le
These 2 young gentlemen were so very busy and yet kind and caring. They were so busy, yet everyone was handled as if they were the only ones in there.
Christina S. le
Customer service was excellent, professional, above and beyond!!! Truck had warning light on for air needed in left front tire, which was concerning. But I did not communicate it to the service team because they were so busy and overworked already!
Abraham M. le
I have used many different haul locations around the country and this was by far the best experience I have had. The staff was knowledgeable and efficient and the truck was ready when I arrived and had no issues at all. The staff makes all the difference, and they are what makes this location stand out. They should be commended. I was very happy renting a truck here!
Luke R. le
The staff was friendly and efficient
Stanley C. le
Very polite. I was in a hurry to get work.
victoriea l. le
I paid $10 for 12 furniture pads...I had to drive 1/2 hr. to get to my storage unit and when I opened the trailer there were no pads inside. I didn't have time to go back to get pads to I had to pack without. We just returned the trailer to Dave's Hancock Service, no pads were in the trailer when returned. I would like a $10 refund for no pads..Thank you.
Derek D. le
Solid durable equipment and rapid service despite being very busy. Very convenient, simple and satisfied.
Stephen G. le
Thak you for getting us moved!
barry a. le
Employee who worked with us was superb and deserves an acknowledgement
eric c. le
We had a wonderful experience at this Uhaul location. Very friendly, fast, and helpful staff with great energy and attitude. This is my third time using this location for moving services. Thank you!
Linda A. le
The truck leaked water and damaged my goods. Now they are dragging their feet as they "inspect" the truck. The manager was not there and the staff was incompetent, rude and completely unhelpful.
Jasper P. le
Better communication between uhaul locations. There was a mixup on your side
John N. le
Have rented at this location before. Was nice and easy. Just wish there was a south boulder location that had the same selection of equipment. Otherwise. Will rent here again.
cindy e. le
Very nice staff
john a. le
Great team!
Morgan L. le
This location is full of a bunch of idiots. Incompetence is rampant. I waited two weeks for a call back with a bunch of reminders and no response. Also, there manager “Frank” does not seem to exist. Every time I asked for him “he doesn’t work today” which apparently is everyday. When I finally was able to schedule an appointment they pushed it back an hour without telling me and still managed to start 45 minutes late. Never coming back to this location.
Pamela D. le
The staff was great! Very helpful.
KATHLEEN C. le
Check in was short staffed for a Sunday but the desk clerk was quick efficient and friendly!
STEPHEN H. le
Belligerent and fraudulent. I tried to ask questions about changes in their policy and they refused to answer, just repeating "that's our policy" over and over & adopting an angry tone / interface. Worse, they don't do a valid inspection of the car beforehand. They say they take pictures, but then never deliver them, so as a renter, you have no recourse; they could totally screw you over. Twice they promised to send me pictures, and they never did. It's more customer slavery here than customer service. They also double charged me for items. The van did run well, and the drop off was easy - but not worth it in the end.
olivier c. le
What a fucking nightmare
William H. le
When I dropped off the trailer on 4/13. Three young gentlemen sprung into action and immediately started to help us unload the vehicle and trailer on our Uhaul truck. We were out of there is less than five minutes. I was very impressed!
Michael K. le
all was great, including the nice folks at the rental facility. I commend them, very professional and helpful
Kyle W. le
Josue is great every time I come in to rent a trailer. He stays calm and collected even when it gets really busy and people have to wait.
Matthew A. le
EXCELLENT CUSTOMER SERVICE!- Josue provided the BEST TREATMENT I’ve ever received from U-Haul facilities or representatives!! Even if the Boulder facility isn’t the closest one to your point of origin, a few extra miles to work woth this team will be well worth it!
cindy w. le
Had to drive over hour and a half to pick up
Joel B. le
The staff was incredibly friendly and professional. I will ONLY use this U-Haul location form this point on.
Emily C. le
They were very efficient, communicative and helpful with my order both times I went in.
Casey Z. le
I paid $100 a day for the truck and you would not let me park on the lot so i had to do so almost a mile away. Fuck that...
Jerry H. le
Please make sure that all the crack parts are in before the customer is to arrive for their appointment.
Lori G. le
Alex was great to work with!
Mickey H. le
This was our 2nd visit there in 2 weeks. Much better experience as it was a different employee who was much more competent
Clinton M. le
Awesome employees providing a much needed service with formality and professionalism. Helpful business being represented by good people.
Noreen H. le
The best group, happy, professional, enthusiastic!!! Much Gusto
parker c. le
Alicia at Bryant St location could not have been more friendly, courteous, intelligent, and warm! Do not let her go! Give her a raise. Seriously, I don’t know her but she made it so pleasant!!! Ed at Bay Shore was terrific, and Frank in N Boulder was terrific!!! Five stars all around!
Mickey H. le
The staff there seemed incompetent. It was very frustrating dealing with them and took a lot more time than I anticipated.
George L. le
terrible experience
Wade B. le
Bruce was very helpful and thorough even with multiple customers in line.
David M. le
Excellent customer service - the agent that helped me was very professional, polite, timely, knowledgeable, friendly and really nice. I cannot remember his name, but, please tell him to keep up the great work. An excellent representation of the uhaul brand - A+ :)
Hannah R. le
The store manager was rude, dismissive and examples this poor customer service behavior to his employees. We are Boulder natives and will not ever come back to this location due to his behavior. For the sake of your business, my strong recommendation as a business owner myself would be to let the manager go or have a strong intervention of his business practices. His disregard for us was insulting. We are not high maintenance or challenging customers and felt like an inconvenience in this store. We deeply appreciate the services Uhaul provide but interacting with the manager and employees at this location 100% lose my future business.
James K. le
The only thing is it would’ve been nice to been explained on how the vehicle shifts when going downhill and uphill other than that the vehicle was a great one so I figured it out.
Andrew G. le
No parking for customer cars - I had to find public parking on the next block. My truck wasn't cleared off of snow, I had to shovel out the bed and go back to my car for an ice scraper. Employees were nowhere to be found once I was handed the keys.
sofia v. le
The new system doesn’t work. It took over 45minutes linger, my rate changed and the poor guy helping me couldn’t get any help from customer service. Who ever decided to change this system obviously doesn’t work at the retail end with actual customers.
Gale S. le
I have rented a u-haul vehicle from this location 4+ times over the years and the service improves every time. The staff has been very courteous and efficient and there have been no surprise extra charges. Thank you.
Donna B. le
The truck was dirty, inside and out. There was no windshield washer fluid. we were running late to pick up the truck. Our GPS said we would get there at 7 minutes after closing. We called and were assured that they would stay open for us. We arrived at 7:07 and the place was locked up and closed. had to come back the following day to pick up the truck. Kind of surprised that the truck stayed several more hours in their possession and we received it dirty.
Rob G. le
The 2 children in the office when I arrived were doing nothing. My truck was not pulled, serviced, fueled or ready for me at all. When they finally brought it up front, there was so much ice on the windshield it would not have been safe to drive. I was not given the size truck I reserved, nor did I even get a confirmation the day before. When I went inside to ask about the smaller truck, they were rude, and insistent it was the right size. When I asked them if they had another 20' truck that was actually 20', they just stared at me clueless. I then asked them to please call one of their other locations to see if a 20' wad available somewhere else. They refused to help and told me "That's your truck, take it or leave it". When I finally got the truck to our house and opened the back, it reeked of marijuana. We had church friends and a few missionaries arriving to help us move, that was totally unacceptable. The 2 rude, immature, unprofessional stoners you had "working" that day are only hurting your business. I always use UHAUL when I move, but this experience will make me doubt that decision and probably won't ever trust that location again. I spent 30 minutes on the phone with customer service (Nora) when I got home, then had to photograph the truck's damage to protect myself since no walk through was done when I picked it up. Did I mention I was given a truck with 1/4 tank of gas? You have a pump on site, and still they couldn't do anything to promote your business or satisfy a customer. As long as those 2 are employed by you, your business and customer safety is at risk
ed h. le
The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.
Elizabeth K. le
I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!
Katie M. le
I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance
Bethany F. le
Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!