They assigned the wrong trailer equipment id to my contract. They realized I had the wrong trailer and tried to correct, but transposed numbers. This resulted in being charged 2 x 750 $even though I spent 2 hours on the phone with a slew of uhaul reps who promised to fix this mess. One of those reps was the most incompetent and rude CS rep I've ever dealt with. None of the wrongful charges have been refunded to date and the bank charges are piling up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DAVID M.
Customer Reviews for U-Haul of Boulder
Pour nous contacter
Boulder, CO 80304
(HWY 36 and North Broadway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Convenient location but did not have the supplies in stock, specifically mattress bags and moving blanket rentals - though I reserved online, I was not able to get the items needed on the day of the move.Alexandra R.
They were great.miguel Z.
Le client n'a pas laissé de commentaire.Lisa J.
Le client n'a pas laissé de commentaire.Austin F.
Staff was so nice. They even lent me a â€œballâ€ when I forgot to bring mine to rent a trailer, no charge!DAVID S.
Staff was friendly, knowledgeable and efficient!GREGORY F.
The app does not accept photos for after hours returns - had to use a web browser, and it seems like many other people have this problem - you should let people know this ahead of time.John S.
Le client n'a pas laissé de commentaire.Fares N.
Le client n'a pas laissé de commentaire.Cynthia R.
Great team!William T.
My only negative comment is that there was a long wait for service, but I assume it was it was a Saturday morning. There were only two people at the front desk, but they were pleasant and most efficient. Hiring one more person would have been the only way to improve the situation.PETER S.
The person that signed me out and the person that signed me in on my return were both very helpful and professional in their approach.MURRAY H.
better communication. my original reservation was to load on site which the location was not prepared for. there was very little to assure me that my box would arrive at my destination. when i made the reservation to unload on site, my box was not ready when i arrived and made me miss my original move in window. better communication about the process would have helped enormouslyRebekka J.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.E Nicholas M.
Great job; I was able to drop off the trailer within seconds!Chris H.
Everything about my experience at this U-Haul location was excellent. Staff were super helpful and friendly, service was prompt and efficient.AARON W.
Le client n'a pas laissé de commentaire.DAVID R.
Have the rack in stock, but I understand it was shorted because of the pandemic.deborah D.
The most cordial and professional Uhaul location I've ever visited. Did not expect that in the least!MICHAEL S.
Trailer brakes on first one was not working Brought it back and they got us going soon enough. Love the Uhaul location in NBoulder. Keep up the good workJAMES F.
Give Andrew S. a raise. He was 'over and above' in his service! Smiled through everything and took time to explain what was needed. The best you can ask for in customer service. Bill M.WILLIAM M.
Le client n'a pas laissé de commentaire.William B.
Staff was attentive, friendly, accommodating and quick!MARK O.
The customer service is great, from renting a truck to filling propane tanks. We'll continue to come back even though the North Broadway construction is a bummer. Keep up the good work!JESSICA E.
Le client n'a pas laissé de commentaire.Sophie H.
Le client n'a pas laissé de commentaire.margaret G.
Le client n'a pas laissé de commentaire.Paula T.
the BEST service and experience I have ever received at U-Haul. Thank you Andrew for your help!Veronica T.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Derek L.
Le client n'a pas laissé de commentaire.JEFF S.
Your representative was very helpful and capable.DENNIS L.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.ELVIN W.
My card was charged twice. At the counter they insisted that I was not charged when I signed up for my appointment online but I clearly knew I was because I look at my bank account often and have notifications on every charge. Right Now I have. 2 charges for the same rental.ADAM H.
Consistently great service through all my rentals.STEPHEN O.
Great customer service on return!Robert K.
Le client n'a pas laissé de commentaire.ROBERT M.
Great customer service..quick and a easy. No problem w the vehicle either.MOLLY D.
Le client n'a pas laissé de commentaire.Farzam B.
Le client n'a pas laissé de commentaire.JOSHUA W.
Le client n'a pas laissé de commentaire.JAMES L.
Was easy to drop off. But they did not register that I dropped it off. I was called twice for late drop-off after the return. They finally found my trailer return a week later.Jennifer F.
Easy in and easy out (in particular the young man at the counter was very quick and efficient). In addition, UHaul on-line was very accommodating when I needed to extend my rental. In short, very pleased with my UHaul experience.Frank C.
Le client n'a pas laissé de commentaire.Jeffrey M.
Very good experience.Robert G.
Le client n'a pas laissé de commentaire.Lucas A.
Le client n'a pas laissé de commentaire.Kirk B.
Le client n'a pas laissé de commentaire.Karrie J.
Le client n'a pas laissé de commentaire.SCOTT G.
Le client n'a pas laissé de commentaire.ELLEN G.
The gentleman checking us in on the return was so incredibly friendly. He made my day!ALEXANDER ROSS H.
Le client n'a pas laissé de commentaire.Craig L.
I came into the store at 7am (opening time of the location) and was met by the general manager of the location (Boulder, CO). He appeared to be overwhelmed by my presence so early in the morning (understandable as college move in day was in full swing). After a few passive aggressive comments from him, I let him know I appreciated his help so early in the morning and told him I understood his position. He calmed a bit and helped me to get the trailer I needed. Overall, it was an ok experience. The equipment worked perfectly but I wouldn't necessarily care to work with the GM again.Nathan G.
The drop off area was tight for us rookie towers ;-)ELIZABETH M M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.JESSE M.
Worst experience I could have possibly imagined! The manager and employee got into a fight in front of my boyfriend & me which made us extremely uncomfortable and they never apologized. We were then rented out the wrong truck and were forced to spend an hour and a half on hold trying to talk to customer service. Awful experience. Do not go here- pick a different location!!! Awful customer service.MADISON F.
Le client n'a pas laissé de commentaire.Michael M.
they forgot to provide the requested moving blanketsGedeon L.
Le client n'a pas laissé de commentaire.GUY A.
Le client n'a pas laissé de commentaire.Shannon H.
The guy who checked in my trailer was Awesome. Super friendly, helpful. It was a madhouse, and he calmed everyone down. Wish I got his name.Wayne F.
Le client n'a pas laissé de commentaire.JEFFERY W.
When I returned the 5x8 trailer that I had rented, the U-Haul guy that unhitched it let the tongue of the trailer roll forward into the back hatch of my car, causing a small dent and chipped paint.RANDALL V.
Apparently the trailer had just been through maintenance, and the hubs were over greased. In the high temperature the grease spun out all over the rims by the time we arrived at home to pack, 15 miles away. It was concerning, but no one answered the phone so we had to drive all the way back to ensure there wasn't a problem. The manager was extremely nice, and gave us his personal contact information to call him directly with any other concerns. Nonetheless, it wasted about two hours of our time.PETER D.
Le client n'a pas laissé de commentaire.SHELLE B.
Lower pricesCOLE B.
Le client n'a pas laissé de commentaire.Rachel F.
Le client n'a pas laissé de commentaire.COREY M.
Le client n'a pas laissé de commentaire.DEFOREST H.
Gave me a truck with less than a quarter tank of gas which was inappropriateMARCI H.
I can't think of anything that needs to be improved all of the staff were excellent and funny!! They were busy but they did things as quickly as they could and they all wanted to make sure you were satisfied!!!! Great crew!!DONALD W.
Great experience and quality truck. Thank you so much!GUILLERMO C.
Le client n'a pas laissé de commentaire.Brent J.
Great staff, knowledgable and really helpfulEDWARD W.
Le client n'a pas laissé de commentaire.MAE Y.
They tried to tell me that I had to drop the vehicle off somewhere other than their location, despite that being my contracted agreement. They made me wait a long time and then did not come out to tell me anything...another staff told me they sent the receipt online...which was not in my email when I looked. So, I had them print me one, to make sure they did not give me a charge for anything...Not good business to try and get the customer to take the burden of transferring trucks to other locations, when one is overwhelmed!!! Yuck!Jana M M.
Andrew and his crew are the best.MARSHALL LEWIS L.
Everything was great. Staff was friendly and quick to help. Pickup and return was a breeze.Michael W.
It is frustrating to call and get put on hold for a very long time (15 plus minutes) when I I want to do is ask a simple question that could not be answered by visiting my account on the uhaul website.WILLIAM A.
Great system! Everything was streamlined and speedy.Danielle B.
Le client n'a pas laissé de commentaire.Sheila W.
Staff was great to work with.EDWARD W.
Le client n'a pas laissé de commentaire.MARK B.
Customer rep was bordering on rude. Apparently he was called in early and was not happy about it and let it be known with an abrupt unfriendly attitude. That said, he was quick and efficient in the check out process which I appreciated.Carsten B.
Brian was soooooooooooo helpful and kind. Give that man a raise!Skyler T.
Somebody used my account and you guys did not catch that?? I need someone to contact me as soon as possible!!BRENDAN B.
The guy who helped me out with the cool Oakley glasses was really nice and helpful. Made the whole process go super smoothCory L.
Brian and Jason both were so helpful and so friendly! thank you!!!CASSANDRA C.
Le client n'a pas laissé de commentaire.MICHAEL T.
Nothing...great customer service...very friendly and professional.David K.
Several of my boxes picked up some grease off the bottom of the truck bed. I had to do some pretty serious cleaning where I set those boxes down after the truck.Steven G.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Bryan M.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Melissa M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!