Customer Reviews for U-Haul of Boynton Beach

6 482 évaluations

1319 N Federal Hwy   Boynton Beach, FL 33435
(S Of Gateway)

(561) 737-0615

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(561) 737-0615

1319 N Federal Hwy
Boynton Beach, FL 33435
(S Of Gateway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Best experience much better than Penske and enterprise

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

We had an excellent experience. The process is super easy and the staff was courteous and very helpful! We highly recommend U-Haul of Boynton Beach!

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
3

Waiting area was terrible. Uncomfortable chairs. Looked like a prison. In addition, my appointment was for 10:30 AM and I arrived on time. I waited in line about 15 minutes just to be greeted because location appears to be understaffed.

Esther N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayedda M. 
Évaluation :
1

Honor your guarantee

Gavin J. 
Évaluation :
3

The 29th of October I hired the truck and returned it with a full tank, and money was taken out for gas and mileage that we didn't make, and I was to get a refund from the manager that I spoke to her about, but have not gotten it, please look into it for me.

marcia R. 
Évaluation :
5

Please don't do anything different other than maybe hire more help! You are, by far, the best U-Haul so I understand why you guys are always so busy! Keep up the great work!

Michael K. 
Évaluation :
1

The keys from the truck went missing after I dropped the uhaul off, someone from the office kept calling me asking where the keys were but I dropped them on the lock box just like they asked… they charged me 145 for a uhaul I had for an hour. If the keys were stolen obviously someone took the truck for a joy ride and bought it back, I feel like I was over charged and the truck was disgusting, smelled of spit and chemicals and there was paint all over the back of the truck, definitely not a good experience, I will never use this location again,

Shanequa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy L. 
Évaluation :
5

Staff was great!!

Christopher D. 
Évaluation :
5

Awsome customer service friendly staff and very well organized the best uhall experience to date and I'm 58 years old great staff

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colman H. 
Évaluation :
4

My reservation was change twice for when I originally reserved. When I got to the location they advised that I had to pick up in Palm Beach Gardens and my time was changed from 10am to 1:30pm without any knowledge of this change I was told there was t anything available however the owner was able to make something work. Owner was ver professional however corporate changing my reservation location and time without asking me if I fit my schedule was very unprofessional.

JAVONA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda J. 
Évaluation :
4

Odor inside the store smelled like a toilet. Terrible!!

BRENTLEE L. 
Évaluation :
5

Everyone did a great job, so nothing to add to inprove..fast, efficient, helpful.

Jay G. 
Évaluation :
5

The whole experience was smooth and uneventful. I would recommend it to anyone.

Dodd F. 
Évaluation :
3

Not sure if rigged or what. I stood out front if the Uhaul store to return the truck after hours and was connected to uHaul Guest WiFi. After turning in the location and clicking allow, It kept telling me I'm sorry but Uhaul could not verify that I was at the correct location all to charge me 20 $for dropping off. I was there for 15 minutes trying this and think I should be refunded.

TAMMIE C. 
Évaluation :
1

Poor safety. Inspect the wheel bearings when you put new tires on, so the wheel doesn't fall off in Virginia as our did! The trailer almost caught on fire, it was smoking so badly. We could have been killed. Roadside assistance folks were nice, but extremely poor communication. They had the trailer towed to a CLOSED location, wasting an hour of time, then the movers hired through the transload agreement did not show up. What a joke!! We ended up transloading ourselves in the dark, with it windy and raining. I am completely disgusted from the entire experience.

Kim R. 
Évaluation :
1

I did an online checkin,why ? Waited in line 40 minutes for my 900 reservation. Only to give the same info to the representative. Then I had to go out and find my truck,no one told me the key number was on top of the truck?? Terrible experience

Bradford B. 
Évaluation :
4

The lady very helpful always

tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose T. 
Évaluation :
5

they went above and beyond for me i'll always use the location for my uhaul rentals

Demonz G. 
Évaluation :
5

Keep on doing such a great job

Agnes B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADIMYR D. 
Évaluation :
1

We were charged extra miles, extra days and extra fuel for our rental. They said that the vehicle someone how got checked in twice. Very unorganized.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacques S. 
Évaluation :
5

The front desk counter person was awesome

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alla Z. 
Évaluation :
5

Fast and very friendly

stan H. 
Évaluation :
3

Don't charge a return service fee after telling me to park vehicle and put keys in box on wall as this was not in our agreement

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
3

Equipment needs better maintenance and service. Had all types of warning lights coming on. Brought my concerns to GM. Was told they're just old trucks go ahead and take it.

Michael C. 
Évaluation :
5

Keep up the good work

ROSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

If you could clone Mercedes (general mgr of the site) and Dave (installed my hitch and facilitated my pick-up) you would have the PERFECT workforce. They were communicative, efficient, and knew how to reduce the stress that moving always carries with it. I cannot say enough positive things about them.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline D. 
Évaluation :
5

Everything was great!

JON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ukemeobong E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan W. 
Évaluation :
2

This location was unable to take my trailer so I had to drive to another location 30 minutes away, adding 1 hour to my trip - causing me to miss my flight!

Janie D. 
Évaluation :
5

Better maintenance of equipment required, ensure that all is in working order.

robert T. 
Évaluation :
5

Mercedes and her team were very professional, helpful and I will definitely be back. Thank you !!!

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Canon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Q. 
Évaluation :
4

I had no issues. No comment(s) at this time. My experience was a pleasant one.

Allen N. 
Évaluation :
5

Drop off was after hours. The app explains everything. No issues at all

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ruben P. 
Évaluation :
1

9/26/21, I was charged 28,02 $ in error for fuel upon return. Inquired about charge on 9/22/21, didn't receive a response until after I followed up on 10/25/21. I was only issued a refund of 4,75 $. I will never rent from this location again!

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PANAGIOTIS S. 
Évaluation :
5

Used this location 3 times, was great. Manager has been nice each time.

Major A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tutu H. 
Évaluation :
3

very slow and printer was broken. Your trailer prices have gone up dramatically-too expensive We will use other sources.

Stephen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

No issues. In and out. Friendly helpful employees. Je les recommanderais à n'importe qui.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa I. 
Évaluation :
4

Faster checkin. Waited 10 mins for other customers

Paul D. 
Évaluation :
5

All employees very helpful took they time to get the job done super team

Shelson P. 
Évaluation :
1

Overcharged on miles

Loretta K. 
Évaluation :
5

The explanation of what I'm going to be charged for ahead of time

yolanda E. 
Évaluation :
5

Although this location was great, it was an overall bad experience. I initially booked at the Military Trail location in Boynton Brach. After waiting over 20 minutes past my appointment time for the guy to show up, the vehicle I rented was not available. I then had to go to this location to get my vehicle. All in all I wasted over 1 1/2 Hrs. & wound up paying for an extra 20 miles due to their incompetencies.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCCENE J. 
Évaluation :
5

Stationnement

Gregory C. 
Évaluation :
5

Extremely helpful very satisfied

William J. 
Évaluation :
1

Got stocked on trafic on 95 and arrived minutes later that expected and they charge the hole day plus insurance.

juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL H. 
Évaluation :
3

After scheduling my reservation for a one-way truck rental, I re-confirmed 2 days in advance in person at the pickup location. When I arrived on moving day to pick up the truck, a staff member re-wrote the contract as a local move. The supervisor assisted the trainee after I stated the truck reservation was a one-way trip. The supervisor appeared to be annoyed, however, assisted the trainee with the contract. In addition, the contract indicated the truck's fuel level was higher than the actual reading. During the trip, several Service Alerts appeared on the truck's LCD display. This was disturbing at best and caused the truck to consume additional fuel. Not one staff member at this location provided a review of the truck's features, nor driving tips or key safety features while operating a U-Haul truck. Refresher courses in customer service skills, equipment diagnostics, and staff-to-customer review of key driving points in the safe operation of a U-Haul truck at this location would likely increase customer satisfaction and safety.

joy B. 
Évaluation :
5

I was I was quite please with my service yesterday. Your representative Shawn, was very knowledgeable. Thank you for your service.

Mable T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Easy to schedule appointment. The vehicle was ready as promised; friendly service.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELINO R. 
Évaluation :
5

All good. Very good experience. Persoanal at location accommodating, helpful and aware of all arangements.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANDRO T. 
Évaluation :
1

We were an hour late and were charged for an extra full day. I had read where we could extend and not be charged a full day. Many different reviews stating different practices at different locations. And and depending on uhaul employee it was let go and they were not charged extra. This is an unfair practice and will not be using you all again. Very disappointed! I was also charged for two utility dollies that I had canceled. I will be contacting UHAUL about that. I will place my complaints with the Better Business Bureau and other entities plus social media. Thomas Jacobsen

Thomas J. 
Évaluation :
3

The truck had MANY dents all over it. A couple were not documented with stickers. If I had not taken pictures we would have been charged as the intake person asked if I had an accident. Thank God I took pictures! Front end off, drove like crap.

Jay H. 
Évaluation :
1

How dare you charge me 7$ for bringing a trailer back to the place I said I was going to bring it back to and not the place you changed it to the night before. You people are despicable and the next time I'll buy my own trailer or borrow from a friend.

JOHN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delecia C. 
Évaluation :
5

Inspect closer before renting. The right rear turn signal was burnt out.

Joan P. 
Évaluation :
3

Maybe he was having a bad day, but not very friendly

Jeffrey B. 
Évaluation :
1

They charged me for a list key we brought back, and customer service number never answers or you wait on hold till it hangs up. Days later and no result or money back....you guys are thieves.

Todd R. 
Évaluation :
5

Great staff

PANAGIOTIS S. 
Évaluation :
5

I would recommend this location, Everyone was customer service friendly

Theresa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Non les évaluations ont été soumises pour cet établissement.

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