Le client n'a pas laissé de commentaire.Justin B.
Customer Reviews for U-Haul of Burbank
Pour nous contacter
Burbank, CA 91506
(Limited trailer inventory)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The quality of service was excellent, and the entire process was fast and quite easy. The only complaint that i have (and this is about U-Haul in general, not specifically this location), is that the pricing is VERY deceptive. The add-on fuel charges make the cost at least triple the initial estimate. I understand some of this as the price of gasoline has skyrocketed, but there should be a better way to rent vehicles than to advertise a price which is unrealistically low. Had I chosen to fill the vehicle myself before returning it, my cost would have been closer to four times the initial estimate. In short, NO ONE will ever rent one of your vehicles and spend only the lowball advertised price. They'll either pay a small fortune at the pump, or a small fortune in add-on fees upon return. That being said, the truck was excellent and served us very well. I still would have rented it at a more realistically advertised price, but I wouldn't have resented the deception as I do now.Robert C.
Le client n'a pas laissé de commentaire.Timiney M.
Nothing comes to mind, have used your service before, no hassle, straight forward, in and out quickly, courtious help, and that is why I keep coming back. Thanks !JOHN A.
Le client n'a pas laissé de commentaire.Meghan N.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Movses K.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.Areg V.
Great service and very fast and efficient!GONZALO D.
Le client n'a pas laissé de commentaire.virginia C.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Ernesto T.
Le client n'a pas laissé de commentaire.Eddy C.
Le client n'a pas laissé de commentaire.Jasmine A.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.armen S.
I rent UHauls at this location all the time. There always so helpful, no matter how busy they maybe. Great service all the timeLETICIA A.
Don't be fooled: $19,95 is the daily rental cost. By the time mileage, gas, tax, etc are added, the 24 hour cost was $135. Be prepared. I drove the van 50 miles, put in $35 dollars of gas (5+ gallons). The tank was on empty when I took it out, and 1/8th full when I returned it, and I was still charged $13 for gas. Just be prepared. The van was excellent, and the service adequate.Delancey W.
Le client n'a pas laissé de commentaire.Pat T.
The workers and managers at this location are just awesome. I work at a movie production company in Burbank and the Uhaul workers at 924 S. Victory are always so darn nice and always helpful. It feels easy and stress-free which, when you're in a huge hurry to get some last-second thing for a movie, totally makes your day. THANK YOU.Joe R.
Great website to reserve van, made checking in easy!!Art Z.
All good for mePedro G.
The truck was parked in the alley with only 3/4 tank of gas. It was apparent the truck had not been washed. Wonder how much of a turn around there was with the truck.Frank M.
All goodCourtney J.
No issues, everything was greatDenis V.
Le client n'a pas laissé de commentaire.AdamJ H.
Le client n'a pas laissé de commentaire.Marc H.
the person who was the morning was very nice and friendlyMario C.
Le client n'a pas laissé de commentaire.Candise C.
The front person didn't look like he likes his job, would not even make a single eye-contact. Very brief and super dry. But at least I didn't have to wait for so long bc I had already checked in online.Milton M.
Le client n'a pas laissé de commentaire.edwin E.
Le client n'a pas laissé de commentaire.CHRIS A.
Le client n'a pas laissé de commentaire.Philip S.
Truck Share App? No Stars Clean truck interior, truck ran pretty good for 100k+ miles Filthy exterior, insect bodies and windshield debris At my reservation time, the Uhaul app indicated a pick-up @ my primary pick-up location. Upon arrival, the app GPS and rep @ 1-800-uhaul indicated the truck is in Burbank! I will note the rep was kind, but was unhelpful... why no update on the mobile app pick-up location for 5 days?! 16 miles out of my way - one way - so 32 miles and a wasted hour!! Not the best way to start the day. Won't do truck share app againMatthew I.
Le client n'a pas laissé de commentaire.Greg M.
Great job, seamless transaction..David M.
Le client n'a pas laissé de commentaire.George K.
Le client n'a pas laissé de commentaire.Ivan H.
Le client n'a pas laissé de commentaire.HOVIK A.
Le client n'a pas laissé de commentaire.Hagop E.
My review mirror didn't work it was faced the other way . I had to drive with my left hand out the car when switching lanes to point the mirror in the right direction.Vana M.
Le client n'a pas laissé de commentaire.Jeff A.
Le client n'a pas laissé de commentaire.Adam B.
Nothing to improve excellenceWilson D.
Employees were very polite and courteousTHEORA M.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.JOSE L.
Right, rear blinker was not working. Other than that, the van was immaculate!!!Bruce G.
Le client n'a pas laissé de commentaire.Vedant S.
Le client n'a pas laissé de commentaire.Ryan C.
This is the ONLY U-Haul location I will use - great service!John B.
Le client n'a pas laissé de commentaire.STEVEN P.
Everything went no recommendations.RICHARD A.
Le client n'a pas laissé de commentaire.Raj S.
Make sure that employees are honest, and not cheatersALBERT K.
Le client n'a pas laissé de commentaire.Igor L.
Clean trucks before renting them.EDUARDO T.
The bathroom at the Burbank location was pretty nasty. The truck interior seating wasn't cleaned. Some oil or something dripping down the seat.Peter D.
On the weekend the vans are in short supplyJohn C.
Le client n'a pas laissé de commentaire.TANAS F.
Everything was done quickly and professionally. One thing that I overlooked in my haste, the odometer on the truck read 814 and my paperwork said it was at 808. Not a big deal, because everything else was just great. Thank you so much. Peter GeorgakisPeter G.
Le client n'a pas laissé de commentaire.Sergio O.
Your employees not helpful at all I didn't need the dolly he Just threw it in the truck and the furniture dolly I didn't need neither but to see they charged it on my invoice the truck was empty with gas light on I need boxes tape and bubble wrap but I felt he was rushing me out because he wanted to take a nap because he look tired And rush me out so I went to Anawalt and bought all my supplies when I returned the truck I wanted a paper receipt the guy kept looking at his phone like I was in his way so I just left and said email it to me I will not be returning to that U-Haul anymore or tell my friends to go either. MerciNilo V.
They had one employee on a Saturday. 5 people in line. Didn't really know how to hook up the trailer. Told us the pads we ordered were in the trailer , they were not.Lorrie S.
Le client n'a pas laissé de commentaire.Ani H.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Jayden T.
well i was very disappointed. first time renting it and i was completly over chagred. i couldnt locate the car in the beganing. the car was very dirty.Hovanes B.
No improvement needed. Outstanding service, great prices and excellent equipment. U-Haul has everything you need. Employees are courteous and professional. You can always rely on U-Haul.MARTIN H.
Le client n'a pas laissé de commentaire.Vittorio S.
The rep couldn't have done anything better, excellent service, professional, prompt and friendly. I only had the truck for about an hour to grab two huge boxes from my local Costco, and everything went perfectly. I spent maybe 10 minutes total at the UHaul store, including pick up and return. I'll be back!Brian W.
Always great serviceLETICIA A.
It was perfect but I don't like talking to the call center offsite but I understand why you need them. Great job!Kimberly K.
Le client n'a pas laissé de commentaire.jane C.
Le client n'a pas laissé de commentaire.Patrick D.
I always use the Burbank Ca (Victory Blvd) location and the service is always good and the everyone is friendly and cordial.Juan R.
Not much good jobOMAR L.
Le client n'a pas laissé de commentaire.Elbert B.
Not a dang thangJohn B.
Le client n'a pas laissé de commentaire.mary A.
Le client n'a pas laissé de commentaire.EDUARDO T.
I was told if I washed the van, I'd get 25$ off. I washed it, even told the guy when I returned it I did. But didn't get the discountKevin M.
Staff is very friendly, helpful and professional. Great service. I would definitely recommend this location to others. Always well stocked.MARTIN H.
Le client n'a pas laissé de commentaire.Anacleto Jr. A.
No complaints, great service. Quick and easy process.Megan J.
i think you are ok for the moment.Edgar S.
Excellent service. Thank you!Brian O.
Le client n'a pas laissé de commentaire.Mark P.
I had a racist experience with a worker there named Thomas Lusby. Be made me extremely uncomfortable and was apologeticBrandon B.
Everything looks good/fair except for the gas policy. It's impossible to match 5/8 with the inaccurate old system of the truck and you know that. I bet everyone puts more gas than needed. After all you charged me for a few extra miles but never gave me a discount for the extra gas. Shady business.felipe C.
Le client n'a pas laissé de commentaire.ARTIST R.
Release at least two parking spotsNAOMI G.
The vehicle and equipment I requested wasn't available and there was a used mask in the truck.DAVID W.
Excellent service à la clientèlelyndon L.
Easy drop off, employee explained all requirements for review and drop off.Adriana B.
Le client n'a pas laissé de commentaire.STEPAN S.
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