This is an excellent location. Jonathan Duenas and his team are always totally prepared and helpful.Adam D.
Customer Reviews for U-Haul of Burbank
Pour nous contacter
Burbank, CA 91506
(Limited trailer inventory)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GEORGE N.
Le client n'a pas laissé de commentaire.MARCOS R.
No contract when I left with truck and cost more then quoted First time this happened in 30 years of renting on a regular basisJAMES C.
Great customer service and perfect location!!JULIET F.
good ServiceHOVHANNES D.
I was very happy with the service I received.RICHARD A.
Allen was amazing. Best uhaul experience so far and my wife and I rent trucks a lot! This burbank location is amazing. So fast, friendly, and professional.ERIC W.
I have been using this location since 2005. They are the best location. Customer service oriented. Easy to change your reservation. Buy boxes, get a car hitch..DENISE K.
Le client n'a pas laissé de commentaire.SEAN M.
Very good peopleARPIK K.
Jonathan & Walker are very attentive saluteSALEEM R.
Personal greeted me outside to accept the return. Claimed that I didn't have to go inside to process the return. They charged me a second time for a one-way rental. I had already been charged at the pick up location. I still haven't been able to receive the refund for the duplicate charge.Rafi M.
Le client n'a pas laissé de commentaire.IZAAZ K.
Le client n'a pas laissé de commentaire.JOHN S.
It took me 3 minutes to rent the car.SATY K.
Le client n'a pas laissé de commentaire.Noel Jose P.
Awesome experienceNISH S.
The men always go above and beyond. No matter how busy they get their always willing to help out. You really do have a great team at the victory and Alameda UHaul in BurbankLETICIA A.
Van had trash and dust in cab. Rental associate was helpful but did not have his mask over his nose. Multiple people walked in with no mask while I was waiting and employees did nothing about it. Other than that, the van was fine and worked great.Samuel M.
Dropped off before they opened by checking it in thru the website.Myron G.
Le client n'a pas laissé de commentaire.Samuel G.
Le client n'a pas laissé de commentaire.BRYAN R.
Le client n'a pas laissé de commentaire.AHMAD S.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Rosemary G.
Le client n'a pas laissé de commentaire.RASHAAN H.
Le client n'a pas laissé de commentaire.ARTHUR S.
Le client n'a pas laissé de commentaire.GAMLET A.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
The truck had no fuel in it.SOPHIA G.
Le client n'a pas laissé de commentaire.GRACE B.
Le client n'a pas laissé de commentaire.EMIN T.
Too expensive. The company charges both for miles and gas'.BRIAN C.
Van had very little gas. Didn't include the dolly I paid for, was parked in a back alley away from the rest of the vehicles up against a wall so I had to climb in the passenger side. Still had the windshield ad inside that I had to remove.Stephen P.
Le client n'a pas laissé de commentaire.HOVIK V.
Great experience compared to the experiences many years ago,JEFFREY M.
Le client n'a pas laissé de commentaire.JOHN M.
The cab of the truck reeked of weed. But pick up and drop off and price was great!DANIEL H.
Le client n'a pas laissé de commentaire.VIGEN A.
1. Did not get emailed receipt. 2. 15 ft truck I rented had 10 in of play in steering gear box, severe pull to the left (alignment) and brakes were poor. Truck should have been deadlined. 3. Other aspects of rental went well, ie time out, customer service, supplies on hand.JARED L.
This was not my original pickup location, which did not have supplies. Kindly provided the supplies so I did not have to go to a second location.WENDY B.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.ANI G.
The van was fine but the process of getting in and organizing could have been much clearer and faster. If I had known the steps I would have done it the night before, but I didn't know until rental you'd have to contact someone I know for verification and there would be other account issues prior to driving. Also the amount of "you break it, you bought it =" language written all over the van interior is a bit of an unfriendly turn off. Also the keys have no remote mechanism and there's no door lock on them, you have to manually lock every door. Absolutely need to know ahead of time!Matthew B.
There was a dude creeping in between the trucks claiming he worked at U-Haul. Made me a little uncomfortable considering it was 10 at night. Had to tell him to back off when I was putting folded furniture pads back in the truck. If not for that I woulda said it was a great experience.James D.
This location is always on top of things. Super efficient and always friendly!!!NICHOLAS H.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Armen S.
This location is great. The other location, at 916 W Burbank Bl Ste X Burbank, CA 91506, where we originally made the reservation, did not have a truck, KNEW they did not have a truck and made no attempt to contact us. We didn't find out that we didn't have a truck until 10pm that night when we showed up to the lot for the mobile pickup. BE CAREFUL where you go.DELROY C.
great placeRAUL B.
The mileage at time of rental was misrepresented in the final invoice. I took a picture of the odometer (to help calculate gas to replaceâ€"it's expensive now!) so I know the exact mileage. The charge was backed up 19 miles! A claim has been made and an investigation is pending. But this is a major breach of trust and potential scandal. I'm considering sending to local news for further investigation. Luckily a neighbor is a producer at Kabc channel 7. This seems like serious corruption!DOUGLAS S.
Very quick check-out.David C.
Le client n'a pas laissé de commentaire.SAMUEL G.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.JAYSON S.
Le client n'a pas laissé de commentaire.LEONARD K.
Le client n'a pas laissé de commentaire.Josiah M.
You can do everything different than what mentioned above.CHARLES L.
Everything was fineALEXANDER L.
Le client n'a pas laissé de commentaire.SCOTT A.
Le client n'a pas laissé de commentaire.GEVORG S.
Le client n'a pas laissé de commentaire.Alessandro D.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Serhii K.
I have been doing business with this Uhaul location for over four years. I value Jonathan Duenas the Manager and his co-worker Ricky's positive energy! All of the other workers that I have had interaction with doing business at this location have all had good energy and professionalism! I believe this to be a positive reflection of Jonathan's leadership traits in how he interacts with and manages his co-workers! Thank youâ€¦Rob DeWolfROBERT D.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.JOSE D.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.KERT V.
This location is fineThomas N.
More Staff. When I've been there before there have been more staff. This time it took a while.Brian D.
Staff was super friendly and helpful!MAIRA A.
Le client n'a pas laissé de commentaire.SANDRA B.
Le client n'a pas laissé de commentaire.MARC S.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.TARA P.
Everything went smoothly. Thanks so much guys!!RACHEL G.
Excellent service à la clientèle. Super helpful staff. Easy transaction. Thank you so much.Jacquelin M.
The website did not work. So I had to go inside and have employee rent me the truck. Was really annoying having reserved a truck and entered all info only to arrive and the website is malfunctioning and I lost almost 30 minutes of my rental time due to malfunctioning website. Employee at location says the website malfunctioned all the time. You should fix that.JUSTIN H.
No matter how busy they always get they have a smile and ready to help everyoneLETICIA A.
Affordable; great option when I need a bigger vehicle. Staff at Burbank friendly and chill. ðŸ¤™CHAD W.
I used your service for past 20 years, you are awesome, reliable, safe and fast, please don't change,BEN I.
Le client n'a pas laissé de commentaire.JUSTEN F.
Le client n'a pas laissé de commentaire.Kate W.
Happy customer!Gerald L.
Burbank location on Victory and Alameda is great!!! I'd rent from this location in the future and will when we move next time. Return was easy with John (or Johnathan). He was great! Made it easy breezy in and out and it would not have been that way at the Glendale location which we have rented from before. Thanks Uhaul.Ernest M.
Le client n'a pas laissé de commentaire.JAMES H.
The following is why I used this location, great service.ADOLFO B.
sold mechanic issue truck. after 10 miles of drive, the engine stop works.SARKIS C.
Le client n'a pas laissé de commentaire.Henry O.
None! I'm about to rent another truck! TRTHERESA R.
Le client n'a pas laissé de commentaire.RINA L.
Inspect the truck with them before they leave so you and the customer knows if there is a dolly, blankets in place etc. Also both should verify the fuel gage. Our paperwork said 1/4 of a tank, but we didn't realize until we started driving that there was decidedly less gas than that.LORRAINE M.
Employee working the night I went to go grab my equipment was very unprofessional and had a lot of attitude. Did not greet at all and just stared at me with a completely blank look in his face. Did not introduce himself at all. When I advised him of the damage on the vehicle and I asked him if he was aware of it he responded â€œyes.â€ I asked him where the damage to the vehicle was and he said the rear of the vehicle and I said â€œno.â€ It was in the front on the passenger side of the bumper and middle chassis to the vehicle. Very unprofessional and unwelcoming. Will not conduct business with u-haul at all anymore. First time and last.Jizzele Z.
Terrible customer service when I checked out the van, the guy should be fired and give room to someone who needs a job and understands what â€œcustomer serviceâ€ truly means. Unbelievable.Nicola M.
great hustle, willing to work with me.BRENT W.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.ARMEN M.
Le client n'a pas laissé de commentaire.ATINA M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.