Évaluations des clients U-Haul of Campbell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Campbell

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Reed K. le

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Le client n'a pas laissé de commentaire.

Svetlana B. le

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If you need a truck or other U-Haul equipment for moving come to U-Haul at Campbell at 1266 White oaks, service is excellent and fast, equipment is clean and people is nice.

James S. le

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Le client n'a pas laissé de commentaire.

Aaron H. le

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The person that handled the equipment did not want to help me connect the trailer to the truck. I have been using U-haul for all my moves and seldom a person doesn't want to do it. He said his people who handled the appointment just want to make the sales and it is different where he is at. Disappointed since I told him I am his customer regardless who said what.

Ray A. le

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Better customer service. The person checking in the returns was lazy & unmotivated. He had 3 big Uhaul trucks blocking the drive way. The person at the front desk had to tell him to move the trucks so I can pull the trailer out of the street.

Michael D. le

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Le client n'a pas laissé de commentaire.

Bryan L. le

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Service was great and didn't take long to check in and check out.

Donald H. le

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Le client n'a pas laissé de commentaire.

Judy W. le

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Le client n'a pas laissé de commentaire.

sarah w. le

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We agreed to return the trailer to uhaul unused. Confident that the promised refund was susposed to be in the full amount, including the cost of the rental. Please look into this and do what we were told by your corporate rep.

Yongwha J. le

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Le client n'a pas laissé de commentaire.

Pamela N. le

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Le client n'a pas laissé de commentaire.

Rafael Z. le

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Very personable service.

Nelson C. le

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They need to better stock available transport equipment in Morgan Hill UHAUL. Instead of driving all the way to Cambell Ca round trip over 50 miles. Customer need to get a discount also for returning rented equipment early . I was charged for 2 days and I returned equipment 6 hours early. Hope this helps with trying to improve customer service.

JOSHUA S. le

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Le client n'a pas laissé de commentaire.

Angelo M. le

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The enclosed trailer was not clean.

Daniele C. le

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Le client n'a pas laissé de commentaire.

Emmanuel V. le

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Le client n'a pas laissé de commentaire.

Patrick O. le

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Le client n'a pas laissé de commentaire.

Christoher D. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Service was good, people were friendly.

mary E. le

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N/A

Kurt A. le

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Le client n'a pas laissé de commentaire.

Larry P. le

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We got the move made in the nick of time. Larry

Evert W. le

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Le client n'a pas laissé de commentaire.

Justin G. le

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The csr was rude

Devin S. le

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In the morning the store was understaffed so it took a while to get helped. The associate I worked with was apologetic and professional, and ultimately turned the experience into a good one. Well done!

Aurthur C. le

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For me, your doing a great job. Thank you.

Jayme J. le

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Le client n'a pas laissé de commentaire.

Daniele C. le

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Le client n'a pas laissé de commentaire.

Darlene G. le

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The team at this location is just the best around. Please give Steven kudos and thank you from Darlene for all his help and advice

STEVEN K. le

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Le client n'a pas laissé de commentaire.

ALAN S. le

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Le client n'a pas laissé de commentaire.

Ven V. le

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Le client n'a pas laissé de commentaire.

gary n. le

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Le client n'a pas laissé de commentaire.

Kostas K. le

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20 foot truck was dirty like it went 4 wheeling. Wipers were old and did clean the windshield. No advice to the driver before he left. Had to drive to Campbell to pick up the truck because no Truck was available in Santa Cruz even though I reserved it months in advance.

Sage D. le

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Perhaps have more people at the desk to check people in so the wait is not too long.

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Stan M. le

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You may need an extra employee for equipment check in. The one guy there was overwhelmed with 5-6 of us.

roxanne m. le

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I would recommend this place because of the location to where I live. No one in the store when I came in. I had to go looking for someone. When I returned the trailer, someone in the back of the lot was wandering around. Finally came to my car to see what I needed. Really? How about unhook the trailer! Very slow process. Texting on his phone for too long while I just stood there.

Mark R. le

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The service representative was falling asleep and had to run my order twice to get it right. That was after wrong numbers and information that had to keep being corrected. A definite F- performance. Received the vehicle with less than a 1/4 tank of gas..............Really Very frustrating having to leave the facility and go to the gas station I will look for another rental company next time, very bad tast

David F. le

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Great customer service,

Robert H. le

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Le client n'a pas laissé de commentaire.

Paul N. le

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all good-nothing to comment more on. Easy to rent and return,

Leonardo P. le

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Le client n'a pas laissé de commentaire.

HAMID R. le

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Great Service

debra n. le

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Le client n'a pas laissé de commentaire.

Sheri C. le

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Le client n'a pas laissé de commentaire.

Jacob D. le

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Truck was in terrible condition. It stalled at a stop light and barely ran.

Jonathan O. le

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One of the three employees was extremely rude. One told me to go inspect the truck while the trailer was being hooked up. The other employee was very abrasive and told me to wait until the truck was pulled forward. The contradictory nature coupled with the abrasive tone will likely have me looking elsewhere for rental vehicles. On top of that, the truck cab was not clean and had obviously not even been inspected prior to use. Someones stack of mail was in the door compartment.

Abdurrahman S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Customer rep / cashier was not friendly. He should not be in that line of work. But the person who helped me when I returned the car was helpful.

Timothy L. le

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Le client n'a pas laissé de commentaire.

JERRY S. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Le client n'a pas laissé de commentaire.

Nancy L. le

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Le client n'a pas laissé de commentaire.

John F. le

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N/A

Geof P. le

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Le client n'a pas laissé de commentaire.

Luann H. le

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Great experience, easy to reserve, pick up, and drop off.

gus e. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Excellent trailer. Towed nice tires were good no problems for 2,000 miles

WENDY B. le

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Le client n'a pas laissé de commentaire.

Cordell K. le

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There was broken glass in the back of the van we rented. It looked like car window glass with how it was broken. One of my party cut his finger on a piece. When I told the guy after dropping it off, he said there was no incident reports we could fill out there, just referred me to the 1800 number.

Alexander N. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Equipment was perfect, friendly knowledgeable staff.

roy r. le

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Le client n'a pas laissé de commentaire.

Terence T. le

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Love your new paperless process...much faster

KERWIN S. le

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Steve is a hard working professional friendly employee. I thoroughly enjoy interacting with him.

Marcelo P. le

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Le client n'a pas laissé de commentaire.

John G. le

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Truck cat converters were cut off. Truck was very very very loud. Dangerously loud.

Martha p A. le

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He was Very friendly

John M. le

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The after hours key drop said to leave the paperwork in the truck, but the attendant told me to take the papers with me. I decided to take the papers. The person who rented the truck to me on Friday seemed to be either very tired or not in much of a hurry to get business done. Nevertheless I would still come back to this location because overall the service was fine.

Diego B. le

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Perfect. Thanks.

Anthony L. le

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The guys knows their stuff

RICHARD N. le

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Le client n'a pas laissé de commentaire.

Troy V. le

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Le client n'a pas laissé de commentaire.

Craig N. le

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The fella who helped me was first rate.

catherine l. le

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Le client n'a pas laissé de commentaire.

Russ K. le

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Le client n'a pas laissé de commentaire.

Oliver K. le

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Le client n'a pas laissé de commentaire.

Debra P. le

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The only problem with this location is how hard it is to get in and out of the driveway.

christopher v. le

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this location was fine but l was given the run around before hand by your online team. awful experience

Jason Z. le

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Failed verification test for shape because instructions were unclear

Ronny R. le

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Le client n'a pas laissé de commentaire.

Kathleen G. le

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gas you printed out was not correct it was off by almost a quarter of a gallon might not seem much but at todays gas prices it was to us.

Maxime R. le

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Le client n'a pas laissé de commentaire.

teresa s. le

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Le client n'a pas laissé de commentaire.

James A S. le

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Le client n'a pas laissé de commentaire.

Dana B. le

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I booked the trailer for my wife to move a couch and it was only about $15 transaction. We have the highest full cover insurance w an umbrella policy as well. So we are well covered for a utility trailer and any thing else. Therefore, I declined the insurance, but an employee convinced my wife to buy the additional coverage. This up sale isn't what I needed to hear about after I declined it. The insurance was almost 50% of what the rental fee was for the trailer for the entire day. Its a small amount, but my wishes and requests were ignored. I feel they took advantage of my wife for not knowing how the insurance works and squeezed a few more bucks out of our wallet.

Yvonne C. le

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Le client n'a pas laissé de commentaire.

Kirk B. le

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Staff is very friendly and helpful.

Vesta M. le

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Le client n'a pas laissé de commentaire.

Ira C. le

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Le client n'a pas laissé de commentaire.

Laura V. le

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Walked right in, got a text with the link for the visual review of the truck. I was on the site approximately 10 minutes before I was driving off.

Alberto M. le

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Le client n'a pas laissé de commentaire.

Tammy W. le

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Very good customer service.

ALEJANDRO M. le

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Le client n'a pas laissé de commentaire.

Benjamin D. le

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Le client n'a pas laissé de commentaire.

Yury D. le

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Excellent customer service, my truck was ready on time and the staff is so careful on what you need

Marc D. le

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Customer service was great, really helpful and quick!

Neva M. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Horrible experience. Truck was a safety issue/hazard - broken seatbelt, oil and radiator lights on, had to fill up tank and wash windows to begin trip. In addition, showed zero effort to help me find drop off location. What to do better? Hire motivated workers, take care of your trucks, and make the experience somewhat tolerable.

TERRY T. le

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I like your new paperless check in / rental process

James P. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Check in is way too slow. I went to the trouble of pre-registering on line and still waited in line for 20 minutes. You need to work on this...

Ira C. le

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Keep up the good service!

Andre B. le

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Friendly drop off

Vicky V. le

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always so helpful and friendly.

nhat n. le

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too little gas in the car when I pick it up. almost not make it to the gas station.

Dean W. le

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Le client n'a pas laissé de commentaire.

Alex S. le

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Le client n'a pas laissé de commentaire.

finis b. le

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Everything was great, the staff was great I was very happy thank you

David F. le

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Great customer service.

David F. le

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Excellent customer service.

DAVID L. le

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Was great used Bidget in Sacramento about 2 months ago and u r a 9 and they r a 3. More expensive a little but vechile way better.

Kaden B. le

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Le client n'a pas laissé de commentaire.

Ira C. le

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The inside windshield was very dirty. Also, the van was handed over to me with the fuel gauge on empty and I had to immediately get gas.

Larry M. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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simple easy rental

Burke A. le

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Le client n'a pas laissé de commentaire.

lora h. le

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Piece of cake in returning, dont even think it took 50 secs.

Jessica C. le

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Le client n'a pas laissé de commentaire.

nova r. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Steven G. le

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Taylor Wilson was a great! Helpful, efficient, friendly and competent! Thanks!

Theresa M. le

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I was unable to open attachments to see original mileage

Chris D. le

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Le client n'a pas laissé de commentaire.

cristian m. le

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Le client n'a pas laissé de commentaire.

Neva T. le

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Fast and efficient

Aktham J. le

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It took us over an hour & half to get done. First they told us the Trailer I rented would not work with my car (Even though your online system says it does and the car towing capacity is over 3500 Lbs). This is after I almost got a Hernia mounting it to the car since no one would help. The older guy with glasses would not let me rent it then he would not help me rent a smaller one...I guess he was going on his break. Had to stand in line AGAIN and wait and wait to rent a motorcycle trailer instead of the 6X12 trailer I wanted. No one helped us hook up the trailer. Had to do it ourselves. I had asked for a 20% discount since I've rented from Uhaul so many times in the past. The answer was NO. It is clear to me that you people take your customers for granted big time. Trust me on this one....if there was another choice close to the price, I would NEVER use Uhaul. You are simply a large over bloated company that clearly could care less about customers. Let me repeat this AGAIN....you have several guys standing around and NO ONE helped us mount or un mount the 2 trailers.

JASON W. le

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Le client n'a pas laissé de commentaire.

Marie P. le

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Le client n'a pas laissé de commentaire.

Leon H. le

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Le client n'a pas laissé de commentaire.

Neva T. le

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I love the van with the back up view in the mirror. Excellent! Steven at the front desk was personable but also extremely thorough and professional getting me exactly what I needed in an expedient way. I will definitely go back.

JIANPING W. le

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Very happy

Ronald D. le

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I feel like,from what I as a customer observed the Campbell U haul store is a team of very professional team players.Thank You U haul for all of the professional team that U haul have hired at the campbell store.God Bless all of you

John H. le

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Le client n'a pas laissé de commentaire.

Walter Z. le

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Le client n'a pas laissé de commentaire.

tofigh t. le

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Le client n'a pas laissé de commentaire.

anita r. le

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Le client n'a pas laissé de commentaire.

Ronald D. le

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It was a good feeling to deal with such professional employees at the,Camden U haul ,The service was tip from the time,I drove in to the time ,I signed,for the Van I needed.Great job U Haul,they all worked as a same team players.Thank You U Haul much success at your location.

Ashley P. le

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Le client n'a pas laissé de commentaire.

Sheeba G. le

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The

Frank W. le

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Checking back in was a very pleasant experience. After a day of packing, lifting, moving... this was a wonderful process.

Victor F. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Staff was very accommodating when I requested more time, thanks!

Patrick F. le

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Le client n'a pas laissé de commentaire.

David R. le

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very helpful staff

Phillip H. le

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I offer Average because the Campbell team offered what I have come to know/expect of UHaul -- they were on it from the start. They acknowledge customers waiting in line, ensure all is clear and covered, ensure the rental is fitting to our expectations/task. All that said -- we've relied on Campbell CA UHaul for years so perhaps they are above average.

Angelo S. le

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Quick and easy online reservation and the stafff was accommodating. Customer service was better than another Uhaul location I've used in the past. Overall, exceeded my expectations.

Huey H. le

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Le client n'a pas laissé de commentaire.

Larry M. le

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Steve was awesome as usual.

Farzan M. le

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Le client n'a pas laissé de commentaire.

Craig E. le

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Manager was a rock star. Got everything I needed, very efficient. I was in and out of their and back to work in no time, just what I needed.,

Jose R. le

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Worst experience at a U-Haul . Manger didn’t want to rent me a truck . Said he had none available . Had to step outside and the reserve one online at the same location . Walked back in and then all of a sudden he had one available because the company double booked him . I also rented a dolly . They didn’t do a walk thru just said here are the keys and this is where you are gonna drop it off . When I got home to start moving they forgot to give me my dolly . I called and their remark was “ well do you need the dolly ? “ . Really ? Worst experience ever .

David F. le

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Great customer service

Annemarie H. le

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U-Haul is a fantastic company. A very positive first experience.

Ira C. le

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Making an online reservation (which I do weekly) should be easier. I am tired of going through the screens offering services and tools that I do not need, over and over again. Store some of these decisions in my profile?

Jose I. le

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Le client n'a pas laissé de commentaire.

Gregory R. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Second time I have used this location. Both times, service was quick, simple and friendly. Thanks!

Hussain F. le

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I booked a 15ft truck a week before my move. I was informed a day before the move by U haul staff that the only truck available for pick up is 10ft. It would be better to warn customers online or immediately after booking if trucks are not available. The staff were helpful in increasing the allowed miles on the 10ft truck, so I appreciated that allowance.

Aktham J. le

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Honestly if I had another option I would NOT use you. 2 people at this location give me 2 different/opposing opinions as far as what can be done. The motorcycle ramp is so steep that the bottom of my bike kept rubbing on the ramp. It took a lot of work and effort to get the bike on and off the ramp and I hope there is no damage to the bike. And your phone people are the WORST, please hire someone with half a brain....it is a waste of my time dealing with these idiots who answer your phones. They are not trained.

Clarissa H. le

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Le client n'a pas laissé de commentaire.

Mehran F. le

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When i reserved online was 79.00 for the 2 days when i picked up the trailer they charged me 114.00 and the representative behind the counter could not tell me why and i need to move i had no choice to get it this is not the way to conduct business by over charging customers

Robert M. le

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Le client n'a pas laissé de commentaire.

Brendan M. le

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I am capable of backing my trailer in, but I was a little surprised the attendant asked me to pull in and back in my trailer after helping a guy in front of me with a trailer dolly. i think it was the end of the day and he was being lazy. Wasn't that friendly.

Scott D. le

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The guys at this location are great and the service was awesome and fast. Thanks again for the service. Scotty

Jennifer H. le

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Le client n'a pas laissé de commentaire.

Steve D. le

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Le client n'a pas laissé de commentaire.

Elizabeth A. le

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The workers are very helpful and knowledgeable

Cynthia F. le

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Le client n'a pas laissé de commentaire.

Angela S. le

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I was given a different rate when I arrived at the location, yet when I was billed I was charged quite a bit more. Very confused to think that there are different rates at location vs customer service at 800 GO UHAUL Steven at the White Oaks location was incredibly helpful and courteous. One could tell he took a lot of pride in his customer service. Thank you Steve!

Ira C. le

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Nothing. Your people and equipment are top-notch. I look forward to my next rental (most likely next week0

Kirby K. le

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Le client n'a pas laissé de commentaire.

Larry M. le

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Le client n'a pas laissé de commentaire.

Alexa I. le

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Nothing. I keep coming back to this location for their consistency and excellent level of customer service.

Eugene H. le

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Fire the morning guy. Zero customer skills. Just rude. Didn’t really get a chance to show his skills. Too busy acting non interested. Truck was horrible. Front bumper had tape holding it on. Window crank came off in my hand as I was rolling the window down. And fuel. 1/4 of a tank to start? Seriously? I’ve never rented a truck with 1/4 tank of gas. Sorry, your facility failed.

Sherry R. le

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Le client n'a pas laissé de commentaire.

Stephanie M. le

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Le client n'a pas laissé de commentaire.

Dayton B. le

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Le client n'a pas laissé de commentaire.

Daniel O. le

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Le client n'a pas laissé de commentaire.

David E. le

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I love the team here at this location!

Joy R. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Good place to do business with

Greg G. le

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people were pleasant but under staffed.,Horrible access.Was charged for gas even though my tank showed more fuel than when I picked it up.I was very happy with the rental price and I didn't want to spend my time arguing about a few gallons of gas.I changed my refer to a friend from no to yes with the suggestion of don't go during morning or afternoon rush hours

Larry M. le

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Le client n'a pas laissé de commentaire.

Lorie C. le

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Experience was wonderful. Helpful staff, excellent truck, perfect experience.

YUNG KIE H. le

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Everything good

Kenneth Y. le

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Le client n'a pas laissé de commentaire.

Jeffrey A. le

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Nothing to do with the Location. I had the unfortunate experience of having a dead battery. After 30+ minutes waiting on the phone to your roadside service without an answer other than the operator that came back on asking me if I had been helped yet. I hung up to call family it get my out of this predicament. All was taken care of back at Campbell Location when I returned the truck. Just letting you know.

Mark W. le

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Le client n'a pas laissé de commentaire.

Bryan R. le

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Le client n'a pas laissé de commentaire.

steve t. le

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Le client n'a pas laissé de commentaire.

bob c. le

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Le client n'a pas laissé de commentaire.

David I. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Fantastic! Met with pure Professionalism!

Larry M. le

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Le client n'a pas laissé de commentaire.

CRAIG WOLFE L. le

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Le client n'a pas laissé de commentaire.

John V. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Glen N. le

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More parking spaces. Otherwise great experience

bob c. le

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Le client n'a pas laissé de commentaire.

Nam T. le

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Le client n'a pas laissé de commentaire.

Travis H. le

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Nothing the person who helped me was great. If possible clone him and put one in every branch.

Robert S. le

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Le client n'a pas laissé de commentaire.

David F. le

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Keep up the great job.

Sam G. le

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The person who helped me was very courteous

Larry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Xia T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ira C. le

Évaluation :

The van we rented reeked of cigarette smell. When we mentioned it, a replacement vehicle was not offered. In hindsight after driving in the van for only a half hour, I wished I would have requested a replacement vehicle. I would have been more customer-friendly if the personell there would have replaced the vehicle after the smell was noticed without me asking.

Roby S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jesse C. le

Évaluation :

We moved all of our stuff one time. thanks

Tanja L. le

Évaluation :

Quick and easy check in. Great!

scott n. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

Keep doing what you're doing ??

Steven S. le

Évaluation :

Very fast and efficient. Friendly. One of the best u haul experiences I've ever had!

Ruel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harry M. le

Évaluation :

Worker couldn't upload my driver's license. He had to start my whole reservation over. Waste of time. Fix your technology!!

Cynthea M. le

Évaluation :

Employees were kind and helpful. It was my first time renting a uhaul and they helped me with everything I needed.

David F. le

Évaluation :

Excellent service

jordan r. le

Évaluation :

The service I received was fine except for the wait time. I reserved a truck and filled out all the necessary paperwork online the night before but when I arrived to pick up my truck at the location I still had to wait in line for 30+ minutes before receiving the keys and leaving with a car because the people ahead of me in line had not taken advantage of the same online sign up. I think there should be two lines, one for customers who have made an appointment and one for the people who are there to fill out a pile of paperwork for 15 minutes, because putting everyone together really slowed everything down.

Elaine H. le

Évaluation :

Le client n'a pas laissé de commentaire.

onjali p. le

Évaluation :

Was completely satisfactory

Giulio B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Olga O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark S. le

Évaluation :

Friendly and efficient pickup!

Lisa D. le

Évaluation :

Le client n'a pas laissé de commentaire.

lowell F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dillon M. le

Évaluation :

Le client n'a pas laissé de commentaire.

James D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edin I. le

Évaluation :

Great location very fast service. Friendly staff!

gary v. le

Évaluation :

I RENTED A SMALL 6 FT X 12 FT INCLOSED TRAILER FOR 4 HRS. ON THE15TH OF FEBUARY 2019 AND AS SOON AS THE LIGHTS WERE PLUGED IN FOR THE TRAILER MY TURN SIGNAL LIGHTS , TAIL LIGHTS AND BRAKE LIGHTS WILL NOT WORK .ONLY @ REAR I WENT BACK AND TOLD THE YARD GUY AND THE FIRST THING OUT OF HIS MOUTH WAS THEY WERE LIKE THAT WHEN YOU ARRIVED. I FIND THAT ABSOLUTELY RIDICULAS IF THATS THE CASE HE WOULD NOT HAVE LET ME GO AFTER HE CHECKED MY LIGHTS I FIGURED THERE WAS A PROBLEM SHORTLY AFTER I LEFT DUE TO MY TURN SIGNAL INDICATORS WERE GOING CRAZY I AM VERY UPSET DUE TO THE FACT THAT I HAVE CHECKED EVERY FUSE AND CAN NOT FIND ANY BAD FUSES AT THIS POINT I WILL HAVE TO TAKE IT TO A SHOP AND PAY MORE MONEY TO HAVE THIS FIXED NOT TO MENTION THE TIME I WILL BE OUT OF A VEHICLE. I AM CONSIDERING LEGAL ACTION TO RECOVER MY LOOSES

Peter F. le

Évaluation :

Le client n'a pas laissé de commentaire.