Customer service was ok. It would of been alot better if the people behind the desk would of explained more of the details on how I should do the checklist. I had to wait for another 45mins before I gotten an assistant. That's why I gave it an average.VERNON F.
Customer Reviews for U-Haul of Campbell
Pour nous contacter
Campbell, CA 95008
(Hwy 17 & Camden)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Owner Scott Larson, A Class act and his crew!!!DAVID J.
Don't charge for 2 gallons of gas when it wasn't used. If you do, don't put it right next to the 6miles driven on receiptBRIAN C.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Lawrence S.
Your App sucks! It reserved a truck that wasn't there. After wasting 10 minutes trying to check in on the App I had to go into the store to check in. While trying to check out on the App the agent was able to complete the check out quicker than I could on the app. The App was supposed to make it easier, but it made it harder.David F.
Glass was filthy cab was dirty. For 600 $and 2 days wash the damn truck first.ERIC W.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.GRAHAM G.
Le client n'a pas laissé de commentaire.MAUREEN F.
The 6x12 trailer is heavy to get off the hitch. After hour it would be great to have a jackPatrice T.
Le client n'a pas laissé de commentaire.FRANCISCO G.
Le client n'a pas laissé de commentaire.JOHN O.
Le client n'a pas laissé de commentaire.DAVID J.
Good vehicle, good service. No complaints.WILLIAM G.
Kinder employeesMarissa D.
Le client n'a pas laissé de commentaire.Kristine A.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.David S.
The shear number of upsells when making a reservation is irritating - I just want a trailer. One page would be acceptableROBERT LELAND S.
We had an excellent experience during our visit. The staff were very friendly and thoughtful. The whole process was a breeze and the turnaround was very prompt. It was a great crew that day. Merci.HANINDER B.
Excellent Customer Service. The computer system errored on my reservation slightly, and the great local staff totally helped me out and made all the problems go away. Could not have been happier.Todd L.
Le client n'a pas laissé de commentaire.Siaosi L.
When I received the pickup truck, the fuel gauge was on EMPTY! I spoke to the UHaul representative and he said that is the way it is and there is nothing they can do about it. I think it is fair to expect that a rental vehicle will have fuel in it, at least 1/2 tank. I would think that would be a standard policy and don't understand how UHaul could think that providing a rental vehicle without fuel would be an acceptable customer experience.Michael F.
Le client n'a pas laissé de commentaire.JACK C.
Le client n'a pas laissé de commentaire.PAUL M.
Newer trucksJOSHUA B.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.RICKY L.
Le client n'a pas laissé de commentaire.DANIEL K.
Customer service today was great - in the past it's been slow. Being able to obtain rental quickly really helps. Thx.ROBERT A.
Install some sort of system that alerts employees if someone is in the store and needs to be helped so that they can come in from the yard or wherever they may beStephen D.
Truck needs maintenanceAlex H.
Le client n'a pas laissé de commentaire.Lynne O.
Steve got me set up with trailer, friendly and helpful.Mark L.
Le client n'a pas laissé de commentaire.ROD C.
Le client n'a pas laissé de commentaire.ZAYA T.
Le client n'a pas laissé de commentaire.CHRISTOPHER O.
The person who checked us in for our reservation mumbled and we could barely hear/understand him, and he did not seem very enthusiastic about being there. Using the online link to check in mileage and document our equipment return was extremely frustrating. There was no back button, so if we had to go back we had to start over. And we were not given any explanation about how to do this when we picked up our truck.ELOY P.
Le client n'a pas laissé de commentaire.Vianney J.
Le client n'a pas laissé de commentaire.Satvik D.
Pick up guy was excellent but the return vehicle guy was very surly. Without the return guy, i would have given you a 5 star.GERALD M.
good customer serviceJEFFREY S.
Le client n'a pas laissé de commentaire.GEOFFREY S.
Le client n'a pas laissé de commentaire.MARK S.
Good customer relations by all! Not much to do on this group, they're all great!Judith E.
Le client n'a pas laissé de commentaire.Rita M.
Nothing. White Oaks is the best for sure!!! They are incredible workers and hope you realize how excellent they all are!Curtis W.
Great place to rent, unlike the San Francisco location.Pablo C.
Le client n'a pas laissé de commentaire.Linda C.
keep up the good workWILLYS P.
All people that helped me from the start to finish just had a horrible attitude. I was given the truck at a quarter tank and on the paperwork they claimed it was filled halfway I had to dispute that and take a photo right away. On top all of that the truck was in horrible quality, the steering and engine was clearly not safe. If I could rate my experience using U-Haul I would rate a 1 star out of 10ARNEL S.
Le client n'a pas laissé de commentaire.Paul O.
Have more people on duty and provide correct charges.Brenda G.
The guys in this U-Haul location are very efficient, excellent customer service, friendly, they know what they're doing, Steve and Henry are the best.DAVID F.
Le client n'a pas laissé de commentaire.GAIL H.
Le client n'a pas laissé de commentaire.BRYAN R.
Le client n'a pas laissé de commentaire.Aleksandr S.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.maria O.
Le client n'a pas laissé de commentaire.Thomas A.
Easy to get and return the equipment. Staffs are friendly.Qiaoling L.
Le client n'a pas laissé de commentaire.DIRK F.
Le client n'a pas laissé de commentaire.Gus W.
Le client n'a pas laissé de commentaire.John C.
Yes... well, I do love the Campbell location and have used it many times for in town moves. This time I had to go to Napa and back.... though the people were great as usual. The truck was difficult to drive. 1. It pulled to the right so I had to hold it on the freeway which tired my arm and shoulder out. 2. The transmission would get stuck in low gear. Especially when traffic would stop and I would have to slow.... then it would get stuck in low gear so I could not speed back up into traffic. So I had to drive even farther back so that way I didn't have to slow down. On the way back when there was less traffic, it was better but on the way up.. it was rough...JAMES V.
Le client n'a pas laissé de commentaire.YUNGCHING L.
Le client n'a pas laissé de commentaire.MIREILLE H.
More customer parking needs to be available for those renting vehicles.Lori R.
The A/C in the truck blew hot air even when set to cold, which was disconcerting. It seemed like a hot air leak of some kind, because the A/C could overwhelm it and produce cold air when I turned it up all the way, but at low fan settings the air coming out was quite warm.Nathan S.
Excellent customer service, very fast and helpful and friendly. Thank you so much for your great service.Sanaz Z.
The vehicle required service - including front suspension alignment and balancing. The staff and proprietor offer top notch professionals and provide great support and servicenader P.
It would help if uhaul.com representitives actually understood local hours... I showed up at 8 because that was the "earliest appointment", they open at 7am. So F uhaul.com reps for that.... Given I had to go 45min away to get the trailer and then go back to where I wanted to be, this is a serious issue.James S.
Le client n'a pas laissé de commentaire.Aaron G.
Le client n'a pas laissé de commentaire.Dirk F.
Le client n'a pas laissé de commentaire.Max W.
Nothing, you are doing a great jobRamesh T.
Staff was friendly and equipment was as advertised. Would be nice to have a speedier pick up for return customers. Had to wait in line and go through the entire process again. TnxYUN S.
Hard to hear across the plexiglass. Check-in process is too long and complicated.HENRY C.
Steve the owner was great.LUIS M.
Le client n'a pas laissé de commentaire.Martin K.
Customer service was excellent!KELLI D.
Le client n'a pas laissé de commentaire.Lai Wah L.
Easy to rent, easy to return. Vehicle in great conditioJEFFREY V.
Trying to accomplish things online proved frustrating, so I ended up calling...waiting online...being disconnected!! Tried later , got thru and the experience was superb!! Also appreciated reminder to extend my rental time!Lucy W.
Le client n'a pas laissé de commentaire.JACQUELYN C.
Le client n'a pas laissé de commentaire.Trevor R.
Le client n'a pas laissé de commentaire.Lawrence T.
I use the UHaul location at 1266 White Oaks Rd, Campbell for more than 8 Years now. These guys are great! Very professional and always willing to help. Service is way beyond many other locations I have used in the past across California, Nevada and Arizona. Keep the good work going guys!IVAYLO ANGELOV P.
Le client n'a pas laissé de commentaire.FRANK L.
The vehicle was completely fine and the people helping where all real nice but the online ordering of the vehicle was a joke. Website allowed me to make a reservation to only get canceled Peter that dayJames P.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.ALLAN H.
Le client n'a pas laissé de commentaire.Erik B.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.GLENN D.
Le client n'a pas laissé de commentaire.ISSA D.
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