Customer Reviews for U-Haul of Central Vancouver

2 168 évaluations

3315 E Fourth Plain Blvd   Vancouver, WA 98661
(Two blocks east of Grand Blvd)

(360) 693-0994

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 693-0994

3315 E Fourth Plain Blvd
Vancouver, WA 98661
(Two blocks east of Grand Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B. 
Évaluation :
5

Great location. Much nicer vehicles then other places I have rented from. Staff is friendly and very helpful.

Jason H. 
Évaluation :
5

I can't say enough good things about the wonderful Chevy Silverado's you have to rent at your location, I'm a true fan, they almost drive themselves, I will recommend your U-HAUL agency to all my friends. KUDOS to everyone there at your rental agency!

Joel J. 
Évaluation :
3

I dropped it off, and you released my trailer. Thanks

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

The truck was completely out of fuel. I started out the trip filling the tank, $300.00.

Conrad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy V. 
Évaluation :
5

Very friendly staff!

Catrina R. 
Évaluation :
5

Wesley was super nice, knowledgeable, friendly and great!

Dave B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shavanna D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Friendly folks great customer service.

sam Y. 
Évaluation :
5

the staff are very helpful and oft times patient as well

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

foster M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE S. 
Évaluation :
1

Didn't have the truck at the location I reserved had to drive an extra 30 miles. Was told truck had 8 gallons of gas and the promptly ran out on the hiway and 3 hour wait for fuel from the road side assistance

Chad M. 
Évaluation :
5

Nothing you guys are awesome

Rhonda D. 
Évaluation :
5

Uhaul has been our go-to for 12 years.

Bryan M. 
Évaluation :
3

Clear cômmunication regarding pricing, the fact that you can't truly secure and lock the trailer to your hitch is ridiculous.

RANDY F. 
Évaluation :
5

Very nice staff.

NANCY F. 
Évaluation :
1

Know one there and auto process failed over and over. The trailer was left after I got hold of repersentive on the phone after 1,5 hours

Melvin B. 
Évaluation :
3

See above: I reported damage and nothing was done.

Brooke M. 
Évaluation :
5

Everything was great with my experience. The only thing they could improve would be to have more staff on hand, but the shop was properly staffed. It was just busy. When it was my turn, the employee gave me all his attention until I was done, then went on to the next customer. This was exactly how it should be done.

JEFFREY R. 
Évaluation :
4

Vehicle had pungent Oder. Deorderize

Beverly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie E. 
Évaluation :
5

Alexander was helpful and kind even though we had to change trailers for something that would better suit our needs.

Janet M. 
Évaluation :
5

The employee that helped me Saturday was VERY GOOD. Full marks!

KYLE G. 
Évaluation :
4

The truck was dirty with trash and other objects left under the seats. Terrible whistle on the driver's side window.

Sage W. 
Évaluation :
3

Nothing to add

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bennie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

friendly and hepful

TEDDY E B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S. 
Évaluation :
3

The price ws 2x the amount I paid previously. the amount was much more than the estimate.

Gary B. 
Évaluation :
5

At first I had “an outstanding issue with uhaul and had to call customer service” which took an extra 30 minutes out of my day. Was almost late to drop off, and apparently I was late on my last return. Apparently customer service just cleared it and I was good to go. It's whatever, I've had a bad experience with uhaul in the past but the last few times have been great.

Jamie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
1

Here's what happened by day: 1stlady waited 37 mins to answe. She was pushy ubox. Didn't give me rate for truck to qualify. Verified could cancel but could not. 2cs waited 48 mins,put me in non refundable 14 extra days could not cancel ubox. 3d waited about 10 mins Megan was best but could not cancel 14 days. Sweetest. Forwarded me to CUSTOMER SERVICE answered within 5 mins Charged me $1215 or showed $976!! Before I hung up I veried and she said yes that's the rate. Before I hung up I looked at reservation, I was confused and calculated out and she realized there was a mistake. Took quite a while but she finally fixed it and put notes in the reservation in case someone changes it or wonders what happens. I can add $40 a day without screw up because of her notes. I let her my dissatisfaction with uhual and I may not use again. Not in a rude way just letting her I'm disappointed *3 out of 10 for letting me keep it so long. *Customer service waiting takes too long. *when I went in to get truck they had no one in office, I waited for a couple mins along with line behind me. They threw up hands and said to hold on. I worked with Wesley who was nice and apologized. They screws up my reservation and changed to a rate unchangablr. They said they would out notes so I will not be charged anymore. I paid for coverage so I wouldn't be charged a dime unless returned after (even tho when they changed it they gave me many extra days). *they have me keys to wrong truck, she looked at it and said there you go. Owner ran out and no it's behind that one we don't have keys for. So I waited outside for a couple mins went in and they were confused. Owner was helping someone by they explained they needed to try and find keys to move truck to get to mine.

Chadaela L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly Q. 
Évaluation :
5

Taylor was very friendly and extremely helpful! She got us in and out of there in no time. Thanks, Taylor!

HEATHER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Speedy, helpful, and professional

Parker L. 
Évaluation :
1

The small female employee was incredibly rude and refused to help me drop of the uhaul although I was there before closing. She and another male employees ran out of the shop and proceeded to pretend like I wasn't there until after 5pm which was the time of closing. I stood In The rain for 20 minutes before she finally decided to take my keys because the online services weren't working. When I asked for assistance she was incredibly rude and said she didn't have the time to help. I will never rent a UHaul again.

Lindsey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kip F. 
Évaluation :
5

Carlos was fabulous. Fast and helpful. Brilliant.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brion L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruslan F. 
Évaluation :
5

Everything was quick and easy!!!!!

Bruce B. 
Évaluation :
5

check out link would not work. Had to eat the 25$ return charge as a result.

SAMANTHA W. 
Évaluation :
5

Great transaction! Staff were friendly and very helpful, made for a pleasant experience.

Greg K. 
Évaluation :
5

GREETINGS TO YOU AND YOURS I MOVED A PIANO THIS TRUCK WAS GREASY WAS NOT CLEAN BOTH FRONT DOORS IN SIDE DOORS JAMS HAD THICK GREASY DIRTY BUILDING UP ONE 16 GREASY LAYER DRIVERS SIDE SOUNDS LIKE BRAKE RUBBING THERE WAS A HIGH SQEEL SOUND THAT SOUNDED INSIDE THE DASHBOARD ON DRIVER SIDE THE DRIVER SIDE DOOR CREEKS WHEN OPENING AND CLOSING THE ROLLING DOOR STICKS AND BEFORE I RETURN I CLEANED WITH RV SOFT BRUSH AND DETAILED THE INSIDE AND THE OUTSIDE OVER 1 AND A HAFT HOURS WASH AND CLEANING THE UHAUL TRUCK AND THE GREASE STILL WOOD NOT REMOVE FROM OUTSIDE OF UHAUL IT WOOD LOOK DRY BUT TAKE FINGER STILL GREASE ON BOTH SIDES OF UHAUL WHEEL WELLS GREASE BILLD UP UHAUL THE NEXT TIME I RENT I WILL NEED TO INSPECT YOUR INVENTORY AND CHOOSE THE UNIT FOR MYSELF PLEASE REPLACE RIGHT SIDE DRIVER BRAKE AND FIND OUT WHERE ALL THE GREASE IS FROM THAT COATING BOTH SIDES OF UHAUL TRUCK UNIT

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahmyla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Everything was quick and smooth. I have no recommendations to improve at this time.

brian B. 
Évaluation :
5

The guys where nice and helpful

Ralph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajneel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R. 
Évaluation :
5

The trucks are easy to use and very fuel efficient.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Been there a few times now. The truck works, it's less expensive than other rentals and the customer service is top notch. They called right away to remind me I'd left a bag there. I was 1/2 mile down the street and they called me that quick

JAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Taylor was awesome!! We are moving for the first time and she made it really simple and enjoyable. Merci.

Jahmyla S. 
Évaluation :
5

Your after hours "online return" sucks... it's not easy to find. And isn't intuitive. It makes me want to explore alternatives to Uhaul

Randy P. 
Évaluation :
5

I wish someone would have asked me if I was familiar with the operation of a Ford F-650 26 foot long truck. Most was very simple but there was some initial confusion about where controls were located.

Paul F. 
Évaluation :
5

Not much, easy check in/return, answered all my questions and explained everything well.

Allegria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
2

They need a better parking lot. We had to have a person working there maneuver the truck out of the lot because it was so tightly packed. Then we couldn't leave until a lady moved her car out of the way. The whole lot is a mess.

Jennifer R. 
Évaluation :
1

The truck leaked....and every box and my tvs that were towards the cab of the truck were sitting In. A puddle of water by the time I got them unloaded. The gal at the counter kept complaining about being left at the counter aline. Saying someone had abandoned her to do it all by herself to every customer that came in front of her. Then tried to charge me an extra 104 dollars whe. The remaining for millage was 54. I'll never rent from them again!

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Justice, who handled my transactions both on pickup and drop off, was fantastic. She said she was new, however she was quite capable and a joy to deal with

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

The young lady was great. She handled a tweaker customer that got propane before us very well even thou she was scared. Maybe employees should not be alone?

DAVID S. 
Évaluation :
3

Mirrors were stuck and couldnt be moved any merging was almost blind

Isaac A. 
Évaluation :
5

Great friendly service

SARAH Z. 
Évaluation :
4

Employees were very professional and respectful. Happy customer!

Kourtney A. 
Évaluation :
3

All was fine until a you "automatically" charged my card another months rent when we tried the box 3 weeks ago. Your representative said nobody"closed out or cancelled our contract after move out.

Angie M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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