Évaluations des clients U-Haul of Cicero

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Cicero

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Deborah M. le

Évaluation :

I tried the mobile return for the first time because I thought it would save time. But it actually took way too long due to technical difficulties. Ie, internet connection, dead battery, etc. In the end I was unable to confirm return. The page never loaded. It was too stressful.

erick J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eunice R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jenkkul M. le

Évaluation :

New Matt's needed in the entrance of the site. Also a vacuum. Outside of that the yard was organized.

Ricardo G. le

Évaluation :

None

Gwendolyn W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bridgette M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jorge P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roberto T. le

Évaluation :

I think the service is working great as is.

Moses R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Valerie B. le

Évaluation :

I was satisfied with everything... especially the.customer service

Susan V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Moises G. le

Évaluation :

Solo hacer lo mismo que conmigo

John V. le

Évaluation :

When returning equipment after hours, the process is very difficult for people like me that don't have a SMART PHONE! This process should be changed. couldn't find any thing on my laptop either. I called customer service and talked to Sheria and she made my day!

Marieli R. le

Évaluation :

There were issue with processing my request. But they able to to cancel order and handle it as a walk in. I would suggest to have their system issue checked

Jessica M. le

Évaluation :

I reserved a small truck and ended up getting double booked day of my moving. Unfortunately I had to wait till 3pm to rent a van, which turned out ok. It was raining when I dropped off the van and with all theses pictures that were requested made me a little agitated with my phone getting wet. Other then that The van was cleaned and smooth.

Carlos R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adriana A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deanna T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tiffany K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia C. le

Évaluation :

The truck did not have a ramp, this made my move a little difficult.

Yorjanis S. le

Évaluation :

Exelente servicio

paul M. le

Évaluation :

I have used U-Haul trucks a number of times and this is the first time I got scammed. I moved thirty boxes of household items, a bed, a kitchen table and a dresser, and on returning the vehicle was told i left drywall dust on the bed of the truck and was charged an extra $25.00 to clean it up. Upon receiving the bill I inspected the truck with the manager and it was observed that there was a little grit on the floor that had been there at the inception of the rental but which I thought nothing much about as it didn't impact my moving in the slightest. If this residue -possibly from previous customer- is considered intolerable why was it not cleaned up before I rented? I don't care so much about the unjustly inflated bill as the sour feeling form knowing I was totally taken. If you have to use this U-Haul franchise check everything about the rental, even if it means getting in the back of a truck and checking if there is anything at all underfoot. Better still, simply avoid this place.

Robert H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherisse H. le

Évaluation :

Le client n'a pas laissé de commentaire.

agustin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aerial W. le

Évaluation :

This was the worst experience ever. I reserved a 17 in truck for pick up 8:00am on Saturday for 24hrs. When arrived to pick up the truck, there was no trucks available at the location I reserved it for. So I was told to go home, and someone would contact me to tell me where I could pick it up from. I got a call around 1:30 saying pick up a 20 in truck at 3pm from a location that was far from my place. I picked up the truck at 3pm and was told I needed to have it back before they closed at 7pm or else I'd be charged a convenience fee of 39.99 if its not returned by 7pm. So not only was I already being charged extra for getting a bigger truck than requested, I also had to use more mileage since this location was far from my house which cost more money, now I need to pay a convenience fee if Im not done in time by 7pm before the workers leave for the day. There was no way in the world I would be done by 7pm. I ended up paying almost 200.00 in total for something that should have only been no more than 80.00. This service is terrible, and I never want to experience working with this company ever again.

Thomas A. le

Évaluation :

Everything worked out well

Isaias M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ignacio S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kate L. le

Évaluation :

Very rude. Wrong reservation time.

Timothy M. le

Évaluation :

Have more than just one person working to serve the customers. So unjustice.

Diana C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos S. le

Évaluation :

Thank for a good service..

Lyla W. le

Évaluation :

Charles was great! He was very accommodating and made the experience really easy. I would definitely come here again.