Customer Reviews for U-Haul of Cicero

1 565 évaluations

5027 W Cermak Rd   Cicero, IL 60804
(W Of Cicero Av)

(708) 656-8890

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(708) 656-8890

5027 W Cermak Rd
Cicero, IL 60804
(W Of Cicero Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

EARL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GERARDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
1

I used a truck that brakes went bad while driving. I smelled smoke and there was vibration in the brake pedal when I stopped. The rear passenger wheel went flat which delayed me serving meals to needy families. I was told that the rental would be reimbursed but as of 11/27 that still isn't the case.

MICHAEL M. 
Évaluation :
5

Quick and friendly service. Thank you!!!

RITA V. 
Évaluation :
2

Was over charged for miles I did not use fuel it up and still got charged also charged for 24hr after I had dropped it off on time smh never again

Elias M. 
Évaluation :
2

I have no idea how can this location still inbussines

SERGIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA J. 
Évaluation :
5

Great service.

FREDDIE B. 
Évaluation :
5

Everything was good

BRENDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN S. 
Évaluation :
1

The guy took over 30mins couldn't fix rental agreement had to make another reservation get higher priced truck and would adjust nor did the manager when I called per his instructions

LASHAUNDRA R. 
Évaluation :
5

Good overall

ALEJANDRO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN V. 
Évaluation :
5

Always great service.

Maribel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINGO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZETA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Y. 
Évaluation :
5

I've been using this store for about 15 years as always excellent service. Satisfied customer. Thank you guys at this location

DENNEAN P. 
Évaluation :
4

I like that the location because it was not too far from my house. I have not moved in years, so many things were new for me to begin with and to finish my U-Haul process. I think the toll free customer phone line is way to long to wait to get a simple answer, They do offer a call back so you don't have to wait on line. Overall I am glad that my moving day worked out using U-Haul. Much cheaper than calling some companies that I did to have them to do all my moving, they were way over my budget.

Tracey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

Answer the dam phone and don't rent out broken down trucks.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Nothing. Both the young man and the young lady were both knowledgeable, courteous, and very professional. Five stars all the way.:-)

RUSSELL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWINA R. 
Évaluation :
2

Very confusing pick up procedure. After month in advance reservation. Pick up location was changed four times on the day of pick up!! Also, days allowed entered incorrectly to payment and reservation causing more confusion c

RICHARD W. 
Évaluation :
3

This was the third relocate for pick up and there was almost a forth that I headed off! All this after reservation was set a month in advance!! Also, item was reserved for 48 hrs yet days allowed was entered as 1. What a headache.

RICHARD W. 
Évaluation :
1

I was over charged an no one hasn't contacted me. Store manager or customer service! I've called an emailed an still no reply

Awilda D. 
Évaluation :
1

My original appointment was at the Bellwood location on 25th at 12:30pm. I was late to an event because I wasn't informed they didn't have the trailer until I got there. Then they sent me to the Elmhurst location that closed at 1pm. This was a horrible experience as I should have been informed before hand that it wasn't there causing me to miss business.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
3

I rented this trailer and water came inside and wet my stuff i would like to get a refund or some money back cause it wet my furniture and lamps i had!! They should inspect the trailers for any water leakage

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
5

You are doing good so far.

DAVID W. 
Évaluation :
3

Online check-in took too long.

Sean P. 
Évaluation :
5

Maybe a 24hrs. in advance reminder of rental.

Raul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosaisela V. 
Évaluation :
4

The truck had a lot of play in the steering wheel. If I would have had a long drive I would've requested another truck.

ARMARIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

Very good service

JOANNE H. 
Évaluation :
1

First of all the truck I got had 89k miles but was clearly on its last leg. It would barely go over 75 and struggled to shift through gears. Upon returning, I Waited 40 mins in line to return the truck. Then the lady said “you didn't have to stand here, you could drop off and go”. I said I'd like a receipt. She says we email you one later. I said no I'd like one now. So she signed really loud and said ok I'll check your truck in now I guess. Went out and inspected the truck and came back and said “now you're getting charged a cleaning fee”. Total retaliation for making her check the truck in now versus later. Hope the 25 $fee is worth losing a customer. Terrible customer service. Expected a little nice people after spending 500 $when everyone in line in front of me was spending 50-100 dollars.

TARA B. 
Évaluation :
1

For the first part I personally called this place a week in advance to schedule a truck to rent and I was told it wouldn't be a problem. So on the day of my rental pick up the truck I put to reserve was not available and the employee could only offer a bigger truck and wouldn't even offer a discount since of course the bigger truck cost more money. Plus every employee there was rude and expressing there opinions about customers verbally in front of me and other customers. I for one will no longer be renting from this location ever again. They are not professional and truly do not care about customers at all. Poor service, poor, truck maintenance, and poor customer service.

ANTHONY M. 
Évaluation :
5

There are issues with the Uhaul App. It wouldn't allow photos to be uploaded for pick up or return. I had to do things the website.

JENNIFER E. 
Évaluation :
3

My only issue was that I reserved a dolly and when I arrived they only had an appliance dolly

BYRON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYISHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
1

I got charged for a extra day when I was on time to return the cargo van

GERARDO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORGE A. 
Évaluation :
3

The drop off location was horrible

La Tavia L. 
Évaluation :
3

Slow service, but friendly. It turns out the rear door latch was rusted out on the truck. Bumps on the road would cause the door to raise up on its own. Very dangerous.

Philip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosana T. 
Évaluation :
5

It was Amazing! They're really showing Love over at that place!

GERALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLARY H. 
Évaluation :
5

Staff was nice respectful manager was very helpful an quickly resolve our issue .. thank for help made my move very pleasing ..

ALEJANDRA P. 
Évaluation :
4

Upon renting the equipment I met the new manager she was a very nice person. The young man who Fairfield my reservation was also very kind. It was only upon returning the equipment back, The experience change from pleasant to not so pleasant. The young lady who checked me out it's not very kind, very bad customer service personality. To be honest I'm not sure if I would like to use the service again . But I do thank you for the kind people that has been hired, one bad experience can ruin the whole experience! Sincerely Miss Mathis

MICHELLE M. 
Évaluation :
2

The usually they always help me out but today Saturday no one noticed my presence I hope the dolly was check in

ERVIN T. 
Évaluation :
4

MAKE SURE THEY KNOW EXACYLY WHAT THEY WILL BE CHARGED FOR BEFORE AND WHEN BRINGING BACK THE RENTAL. THE TIME AND OVER CHARGES. I WAS CHARGED RENTAL FEE AND INSURANCE FOR 2 HOURS CAUSE I WASNT GIVEN ALL AND ACCURATE INFORMATION

ALFRED D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY Z. 
Évaluation :
5

The attendant was very friendly , very professional

JOSE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LADONNA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARQUITTA C. 
Évaluation :
5

Everything was outstanding. Checking in was very easy, staff were friendly and helpful and truck was clean. Very quick and easy.

PAUL M. 
Évaluation :
2

Cashier attendant was very rude. Did not say thank you and would not give standard answered words, she would nod her head or say “yup” “yea”. Sometimes I could not hear what she would say. When she went over uhual policy she sounded rude. Overall uhual truck was fine. Wouldn't go back to that location for a uhual with that type of customer service.

maura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO M. 
Évaluation :
5

Truck needs some maintenance work but it did the job.

TAMIKA F. 
Évaluation :
4

Easy and quick phone checkout. Easy return. Didn't really interact with staff but the woman who gave me my keys was nice.

Carmella R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
4

The side mirror of the truck was broken. It is very dangerous to be having a truck like that. I would recommend to inspect all trucks to insure they are safe to operate.

Juan P. 
Évaluation :
5

Lady in front desk was very rude very bias when it came to serving men she was very friendly and towards females very rude uhaul truck in both times i rented back to back where filled with candy wrappers empty water bottles but she made sure to address if i left any trash crumbs anything i be charged a maintenance fee while she was serving customers she had both headphones in both ears and was unable to understand me until she removed one i felt belittled by her attitude and her poor customer service i left unsatisfied with the companies service.

MARGARITA V. 
Évaluation :
4

Really none. Works well as is currently.

IBRAHIM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
1

Better shape equipment better return process I rented truck for 10 hours return truck same day I was charged for 3days of rental I will never rent anything from unsullied again and will go to social media and spread the word what was done to me

DERRICK C. 
Évaluation :
4

The vehicle number should be on the hood in BIG LETTERS/NUMBERS making vehicle easier to find in parking lot.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEODORA C. 
Évaluation :
3

Terrible customer service!

JESUS F. 
Évaluation :
1

The manager of this place Maria de Santos doesn't know how to use the system. U-Haul should training people work as a manager. Also, Karina Perez is very unprofessional.

JOSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
1

Terrible communication, did not have someone there to install the hitch twice. Took over 2 months to get this installed. Would not recommend.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO H. 
Évaluation :
4

Fuel fees are hidden and too high and should be made more clear. I believe the added fuel fees are intentionally deceiving.

George V. 
Non les évaluations ont été soumises pour cet établissement.

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