Customer Reviews for U-Haul of Clearwater

3003 évaluations

201 S Missouri Ave   Clearwater, FL 33756

(727) 461-2532

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 461-2532

201 S Missouri Ave
Clearwater, FL 33756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. Always a great experience!

HEIDI C. 
Évaluation :
5

The app still needs some work. But overall I am very happy with U-Haul and your Missouri avenue store. Side note, I tried to rent a truck from the Dunedin cove motel location but had multiple problems first with the app and then with the truck itself which had excessive damage and did not match the picture presented in the app. That location does not reflect well on U-Haul. I talked to tech support and told them that I wasn't going to leave my car in that location or rent that truck and headed to the Missouri avenue store where the truck was clean and the service was much better.

WINCHESTER D. 
Évaluation :
5

Excellent customer service

JOAQUIN O. 
Évaluation :
5

The gentleman was very pleasant when we dropped off, he went above and beyond to ensure we had a great experience. He was top notch with his customer service.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ferne P. 
Évaluation :
3

The truck that was a sign for me to rent out was parked in between two other trucks with one in front and one behind it. So I had to do a lot of forward and backing up in order to get the truck wedged out of the parking space. Not the most convenient way of picking up a rental. Next time, perhaps just rent the truck in the front of the line? Aside from that, service was fine

EMMETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY J. 
Évaluation :
5

Nothing everything went real smooth and the U-Haul agent the best.

GEORGE C. 
Évaluation :
5

The employee was knowledgeable, professional and courteous. It was a smooth check in. I will definitely do business with this location again.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

No real improvements needed as far as I can tell by my experience. Edward Butz, the General Manager was extremely helpful, pleasant and knowledgeable about his products and service. All the staff were also outstanding. Will use again in the future.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES G. 
Évaluation :
5

Great Experience.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waleed N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER M. 
Évaluation :
4

Location and manager there was excellent. Problem was on line reservation. SERIOUS BUG! Had to read agreement. Clicked to read and website froze. Did it again to make sure I had a reservation, ended up with 2 vehicles.

MARK M. 
Évaluation :
5

Keep doing what you're doing. The store is clean, easy layout to find what you need, well stocked, friendly knowledgeable staff; you can't ask for more.

WILLIAM B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINO P. 
Évaluation :
1

Why am I getting an email with a contract agreement. I haven't asked for a UHaul

EDWARD N. 
Évaluation :
2

The tire is messed up or something and i feel i was overcharged

RYAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARDT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIE P. 
Évaluation :
1

We picked up trailer at 7pm and returned to drop off location in Indiana at 3pm. We told clerk we only needed for one day we were charged for 5 days. At pick up my husband and son were told when we returned the trailer we could get the difference of the trailer back when we returned it in Indiana we were told we would get our money back. What we were told needs to be honored.

KARMEELE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
5

I absolutely live the new contactless method. I love the ability to extend time online and the chat option for after hours. I was very impressed and appreciate uhaul being there in my time of need. Kudos to you all!

Marlina D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall G. 
Évaluation :
4

More cleaner inside the vehicles

FERMIN N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELVIS M. 
Évaluation :
5

Al was awesome. So friendly and kind. My only issue was the picture of key drop off provided by Uhaul is not accurate for this location. I was walking around the property I. The middle of the night. It was embarrassing and dangerous

marlina D. 
Évaluation :
5

There's nothing to approve. Just keep up the good work! Thanks!!

TABITHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN K. 
Évaluation :
5

Everything went very well. Truck was in great condition. No issues.

JEFFREY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENZO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

The truck I had on this particular reservation was notoriously difficult to start up. First when I was leaving the store, then again when I wrapped up my move. I had no issues starting it up other times during the rental period. I waited 3 hours for roadside assistance, and the phone rep advised it was a battery issue because the check engine light was on and would not start; but the mechanic came out and all but minutes later had the engine up and running. I've never had issues with U Haul trucks before but I thought it worth pointing this experience out. Other than that the staff were supportive and accommodating. Just make sure the trucks are user friendly.

CLEMENTE P. 
Évaluation :
5

Everything was great. Employees were super helpful and friendly

BRYAN S. 
Évaluation :
5

Doing great job staff is awesome!

CHRISTOPHER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANZ Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

This location had great customer service! They were extremely nice and were quick to help!

Bruce K. 
Évaluation :
5

Truck was old, but it did the job. Staff was great

JODAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA H. 
Évaluation :
5

Nothing the online is a great way to start the process of getting a rental truck. the newer 26' trucks have a great ride and good on gas. I would give U-Haul 5 stars for customer service.

ROBERT G. 
Évaluation :
5

I have used this location many times and they are always great. Friendly, fast and easy to work with. Thanks Guys!!

Susan T. 
Évaluation :
5

Very friendly and willing to help.

Mark F. 
Évaluation :
5

Nothing the gentleman there were absolutely wonderful!

CHERYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
5

Eddy was great

ARIF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
5

Nothing to do, I was satisfied with the service I will rent again next time 👍

Rafael G. 
Évaluation :
5

Everything was top notch. Great service!

GLENN H. 
Évaluation :
1

Employees leave the store vacant when a customer has an appointment to pick up the vehicle. My husband had to go find one person, and I had to call the store to get the other person to come to the front. When I commented that we had been waiting 5-10 minutes the 2nd girl (they wouldn't tell me her name) started yelling about how “we don't get no breaks around here. We allowed to take a Mother F*ckin break” I said I'd like to speak to the manager she went on to say “So you wanna speak to the manager? I'll call the F'in Manager” she called someone and left the front yelling into the phone loud enough you could hear her in the front area. Telling him that “Thus white Bitch come in here bitchin about us takin a Mother F*ckin break. I told her we allowed to have a F'kin break. This Bitch is trippin no I don't give a F*ck. F*ck her.” She hangs up after more of that and comes back laughing and smiling say ok I called the manager now what you want? I called the manager Mr. Butz and apparently disrupted his dinner with his family. I told him what happened and he said “ok I'll speak with her on Monday. I'm sorry I'm having dinner with my family, are they writing up your rental?” I replied yes, his response was “ok good, is there anything else I can do for you.” I asked for his bosses phone number he said “ I don't have it, it's on the door on your way out” Really???? That's it??? Had I not been on a time constraint and in need of the van, I would've walked out! I took a picture of the owner Mike Wises contact information and I contacted him. I explained my experience and the feeling from Mr Butz that this person was going to have nothing was going to be done. Mr Wise was very attentive and said that he was “at a loss for words”. I told him this girl has Serious Issues and needs help. That my complaint wasn't about them having a break, but you register your pick up time why would both employees take a break at the same time? And I was angered that she brought race into the whole screaming calling me a white bitch. TOTALLY UNCALLED FOR. IF THIS IS HOW THIS LOCATION ALLOW EMPLOYEES TO TREAT PAYING CUSTOMERS I WILL NEVER USE UHAUL AGAIN! We've been loyal to Uhaul all over the country and I've never had such an experience.

MICHAEL R. 
Évaluation :
5

Awesome staff is very very helpful. Thank you!

PATRICIA S. 
Évaluation :
5

Mr Ramos was extremely professional and helpful and provided great service

Daniel T. 
Évaluation :
5

Everything was great!

LINDA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

davis G. 
Évaluation :
5

The manager is awesome

MICHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINGO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

domingo R. 
Évaluation :
5

Get accurate odometer readings

MARK Z. 
Évaluation :
1

Well I was really happy when I checked in and picked up my vehicle, I returned it in time before they were closed. The white haired gentlemen who checked me out when I dropped off the vehicle told me to go get gas as Uhaul would charge me a fortune to refill. I told him there was not enough time as it was 5 minutes before they closed at this point. He insisted I go to save myself money and I asked him, "will you still be here since you're about to close?" He responded, "oh absolutely, don't worry!" I went two blocks away, pulled in at 7:01pm, approximately 1 minute after they closed and he was NOWHERE to be found. Doors locked, he's gone. Absolutely mindblown.

ALLEN S. 
Évaluation :
3

Employees were on personal phone and showed little interest in helping customers

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL O. 
Évaluation :
5

The Missouri Ave facility was great, however Uhaul could be better organized. I went to pick up the trailer at the location I was sent to and the facility was closed when I arrived. I called Uhaul and was told a trailer was available at the facility I originally selected. Almost an hour later I got a call from Uhaul and I told the lady what happened. She said the other location was closed from covid. Not pleased with Uhaul on this day.

HAROLD B. 
Évaluation :
5

The staff was nice and helpful. I picked up my box in riverside California and it was full of ants they said I must have food In the box which I didn't . So I will be calling the corporate office on Monday .

TINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W. 
Évaluation :
5

I've been a loyal customer of this location for many years. The excellent service is why I keep coming back. Many thanks to your courteous and professional service reps!

RUDOLPH R. 
Évaluation :
5

Exceptional customer service. You will not be disappointed renting from this location.

Luba B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
5

Everything was great

Miguel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Your website made it very easy to track down your location. Gentleman at this location met us in the Lot / disconnected the trailer & emailed me the receipt in less than 5 Minutes. Super job

KENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie W. 
Évaluation :
1

That's the worst service I have ever had no AC and I brought the truck right back and they still charge me that's unacceptable

STANLEY M. 
Évaluation :
5

No comment at this time very comfortable in the van

ANTHONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A. 
Non les évaluations ont été soumises pour cet établissement.

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