Fuel amount on receipt did not match actual value on the returned truck. I was incorrectly charged a fuel service fee and charged for 2 gallons of fuel. I will not use this location again and I will reconsider using Uhaul in the future.Thomas N.
Customer Reviews for U-Haul of Columbia Pike
Pour nous contacter
Falls Church, VA 22041
(Columbia Pike/Spring Ln NO CUSTOMER PARKING)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck sounded like it was going to break down the entire time and the employees didn't even pull the truck out for me when I got there. They assigned me a new truck which put me behind on time. Staff was somewhat friendlyZachary T.
Le client n'a pas laissé de commentaire.Robert K.
Two other locations in Falls Church VA either were not able to accept the return or did not exist despite being on the uhaul siteKurt K.
Le client n'a pas laissé de commentaire.osama A.
Le client n'a pas laissé de commentaire.Breonna T.
Le client n'a pas laissé de commentaire.Sacha L.
Great service, affordable, easy, and friendly, thanks!Andrew M.
Le client n'a pas laissé de commentaire.Dana D.
Excellent customer serviceKenneth m B.
Le client n'a pas laissé de commentaire.Harry M.
Guy running the check in was great!BRYAN C.
First van had low tire pressure and another was prepped. While dropping off the keys in the office, two employees were making fun of a customer they just were talking with on the phone. Highly unprofessional.Eric P.
Your reservation and truck return online systems are terrible. Have some actual users work with you to make them user-friendly, instead of only functional for you - in fact, the online return system did not work at all. and, the truck would not have passed a safety inspection - windshield is cracked, passenger side mit=rror brokenTom O.
The truck I rented was in bad condition. It rode really rough and was extremely hard to steer. The truck made my move longer because I had to reroute my trips to accommodate the steering issues. In other words I had to take a route with less turns. I would like to have part of my fees refunded.Tomika W.
Le client n'a pas laissé de commentaire.Tripp W.
Le client n'a pas laissé de commentaire.Randy C.
Le client n'a pas laissé de commentaire.Ali A.
Le client n'a pas laissé de commentaire.jose M.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.joshua G.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Fermin S.
Le client n'a pas laissé de commentaire.Tomio M.
Courteous and quick!Peter B.
The truck was clean but very beat up with broken and missing parts on the lower dash. The sun visor was missing and the seats were torn up.Saul R.
Le client n'a pas laissé de commentaire.Manuel A.
Easy process.Gareth V.
Le client n'a pas laissé de commentaire.Clifton D.
The truck was good, but the staff at that uhaul is running a scam with the towing company. They don't have any sign in the parking spots that the parking is not allowed for the customers on the lot and then they call towing which charges $150. I am glad that I didn't use online checkout or otherwise I wouldn't even know who to call and where my car was. This was a terrible experience for me.Madhav V.
Le client n'a pas laissé de commentaire.FRANSICO F.
Vehicle smelled of smokeChloe R.
Le client n'a pas laissé de commentaire.Mildred A.
Staff are always wonderful, pleasant and fastnegisti A.
No parking and the vehicles were parked so tightly, it was almost impossible to get in.Pamela A.
I come to that location all the timeHOLLINE B.
Super professional, supremely helpful! India and her colleague were above and beyond in helping us rent a cargo van within few minutes. India was amazing, she provided us with clear information and helped us make choices. We will definitely come back to this location, we have never had 10/10 customer service with U-Haul like today! Thank you AyaAya A.
Le client n'a pas laissé de commentaire.Paula O.
I had the best experience with the Manager and people who work in this location, everything i needed was there and the customer service I had was fantastic thank you UHAULjose A.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Osama E.
Again, this location has helped me stay in schedule as they exemplify a true model of efficiencyJames D.
Le client n'a pas laissé de commentaire.Robert G.
The truck I was provided was unsafe to drive and had to be towed away when I reached my destination. At the U-Haul facility on Columbia Pike, there was often only one employee working. I went there several times in the days leading up to my move to get supplies and noticed the office was horribly understaffed. Parking was an issue at this location, making it inconvenient to purchase supplies. The day I picked up my rental, there were two employees. The one who fetched the box truck I rented was more interested in smoking than helping customers. Maybe that is why he didn't properly inspect the vehicle before it was released to me. I'm a 60-year-old woman, but my safety did not matter at this location.Sara M.
Le client n'a pas laissé de commentaire.JIMMI R.
Le client n'a pas laissé de commentaire.Nick Y.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Michael P.
The only reason I did not give it 5 stars, it appears I was double charged for the rental. I will have to call the store and confirm so that I am not paying twice.Jake C.
Never received final contract info and paymentShawn W.
Le client n'a pas laissé de commentaire.Abdrabuh A.
DO NOT GO TO THIS U-HAUL!!!!! I went to rent a vehicle from them and as soon as I arrived I got bombarded by TONS of Hispanics soliciting out front, at first I thought they were trying to kidnap and abduct me but then they handed me business cards. Very creepy and uncomfortable you would think management would do something about the solicitation but as poor as the management staff is, leads me to leave this one star review! I get a call from "Aquina Lee" who calls herself the regional manager who starts the conversation by accusing me of "ignoring their phone calls" and said if the vehicle isn't returned by the next day she would call the police and report the vehicle stolen. Aquina Lee is so unprofessional that she doesn't give me a chance to speak at all until I have to interrupt her just to get two words in. I understand that these uneducated people lack customer service skills but are very well acquainted with "the big boss" so they get these high position jobs but this kind of repeated poor customer service will just hurt your business and eventually you will lose everyone to a more professional company with properly trained employees like Penske, Aquina Lee didn't sound like a manager at all she sounded extremely irate and unprofessional but I dont think it's completely her fault, by the way she carried herself I believe she simply doesn't come from good ParentingJordan E.
Le client n'a pas laissé de commentaire.Bradly W.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.Brendan W.
The fact I was moved from location to location without a carKevin K.
Le client n'a pas laissé de commentaire.Jean Modeste N.
The man at the front desk was incredibly patient and helpful guiding me through the mobile check in process. Give that dude a raise ASAP.Zachary E.
Le client n'a pas laissé de commentaire.NATHAN CLARENCE S.
The check in and check out process is very laborious for the customer. I entered all my info online and it seemed I had to do more processing when I got to the location then had to take pictures and check over the vehicle. It made me feel uncertain and concerned I might miss something then get charged for it. Checking in the truck upon return felt similar. In an effort to reduce costs and possibly automate things I feel you are alienating customers. It almost feels like I am paying you for me to do all the work. Because the customer doesn't do this all the time and I have to figure out your app and the process everything takes much longer than if one of your experienced people did the work. I also found it very rude that the person checking me in kept answering non stop texts while checking me in. She also had an upset customer on the phone when I entered and had him on speaker phone. If I was that customer and knew others were listening in I'd be really pissed off. Also we waited close to 10 minutes for her to finish with the upset customer and she didn't even acknowledge our existance the whole time.Paul B.
The team was understanding and accommodating!Maeva E.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.Dahlak M.
Did not include the rental moving blankets included in the rental reservation. But it turned out OK.BASAT T.
Friendly customer service reps!Matthew S.
This was the most efficient and frictionless experience that I've ever had when renting a U-Haul. Kudos to your staff at your Baileys Crossroads location.douglas W.
Le client n'a pas laissé de commentaire.Ephraim J.
All the employees are helpful and make this U-Haul exp the best anywhere I've been in Northern Virginia. This location seems to be a problem solving machine!James D.
I was charged 25 dollars for a cleaning fee and nothing was wrong with the back of the truck ? I don't understand and I was charged a fuel charge and I put the fuel back where it was !!! I need my money backpeashion W.
Truck was not clean, the steering on the truck did not feel stable, and gas tank cover was broken.Brian H.
The person who took care of me was Awesome Professional and was multitasking and a worry in his spirit. Love to conduct business with a human being like that. Thank you my brother.Richard B.
Everything was convienent, quick and easy.NoraWood W.
Le client n'a pas laissé de commentaire.Jacqueline C.
Columbia Pike location was great as always. But I am so angry with corporate U-Haul for the additional â€œsecurityâ€ check I got yesterday on Mobile pickup. I've rented 60 vans over the last 5 years and paid you nearly $20 000 for those rentals. Why can't your system or corporate representatives (chat) see that? And now you needed to see my passport or my lease??? Do you really think I carry them with me? Or call my workplace? Hell no. Or call my wife or a friend? What good would that do? How about showing appreciation to loyal renters?? Speaking of which, why don't you have a loyalty program? If this ridiculous security check is going to recur, then you've destroyed the convenience of Mobile pickup. And annoyed the hell out of a frequent renter. Again, Columbia Pike location is awesome. Corporate U-Haul, not so much.Geoffrey M.
Le client n'a pas laissé de commentaire.Ivailo N.
Make it clearer on where to park when picking up a truckKristine P.
Le client n'a pas laissé de commentaire.MohammadSaad J.
No changes from my experienceâ€¦great job!Michael S.
The employee was very helpful and friendly.Jeremiah G.
Le client n'a pas laissé de commentaire.LINDAGENEVA D.
Le client n'a pas laissé de commentaire.victor R.
Team did an outstanding job. When my assigned vehicle was not on the lot, they quickly put me in another one, no hassle. Outstanding service--best I've had at a U-Haul.Robert M.
Le client n'a pas laissé de commentaire.LYSTRA G.
Nice very friendly, best customer service.Tesfalem M.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Geovanny Z.
Brian was very helpfuldavid P.
The front desk guy was pretty nice and cooperative.Mehdi A.
Le client n'a pas laissé de commentaire.DOOMINIC C.
Le client n'a pas laissé de commentaire.Lynn W.
Le client n'a pas laissé de commentaire.Majed A.
We'll run and organized shop. Really nice and professional staff. I don't have a. Restive thing to say!BRIAN S.
Le client n'a pas laissé de commentaire.Ricardo G.
The manager really pulled out all the stops to help us get an appointment and then get parts from around town, but we were told when we dropped ot off at 10 am it would be available at 11. When we arrived, we were then told 4 pm. It wasn't available until after 6.ANDREA G.
Great staff. Great servicejose M.
Le client n'a pas laissé de commentaire.Felicea V.
Le client n'a pas laissé de commentaire.Melinda E.
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