Customer Reviews for U-Haul of Coronado

1612 évaluations

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The customer reps were awesome! Helpfull and knowledgeable!

KRISTINA H. 
Évaluation :
5

The only thing possible for improvement is delivery of supplies! Excellent customer service! All of the employees are courteous, friendly, and very helpful!!

SERGIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua E. 
Évaluation :
4

you have upgraded the personnel considerably. i have been a customer of this location for decades, and in recent years the staff lacked salesmanship. not so this past visit.

RICHARD D. 
Évaluation :
5

I have used this location a few times and they are always friendly and helpful. Great crew!!

KELLI F. 
Évaluation :
5

Well, I had reserved a van, but was switched to a pickup truck instead. I only accepted because I was in a rush to get my furniture moved. The higher bed of the truck made it very difficult to load and unload heavy items by myself. It did what I needed it to though. In the future, however, I'm going to need to be more insistent about getting what I reserved.

JOSEPH K. 
Évaluation :
5

All ways recommend everyone to use this great co. Staff is very friendly and helpful. I have been a loyal customer in all my moves weather in town or out and will continue to be.

GUADALUPE V. 
Évaluation :
3

Cleaner interior, easy direction to indicators and operation as most of these trucks are quite old.

PAUL N. 
Évaluation :
5

Great!

MANUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kasi S. 
Évaluation :
3

I was returning my truck. Signs were clear where to park. I was not greeted warmly by a team member. Just came up non-nonchalantly. Only came to this place for convenience.

Kenneth B. 
Évaluation :
5

Keep up the good service.thanks Sonny V.

SANTIAGO V. 
Évaluation :
3

1)very rude staff 2) I rented a van on the Uhual App and it was not located at the bin, so I had to go inside to check in. On the app my total final price was 35 $.When I checked in at the counter the Uhual Employee increased the price to 52 $. I explained that my price was lower on the app and he was unwilling to respect my price. I was in a huge hurry and didn't have to argue with the Uhual employee. 3) The van gas tank was not full with gas. In fact, the line was behind the F line. I literally drove 20 miles for a total time of 1 hour and 30 minutes. I went to fill up the tank and for 20 dollars and to deliver a full tank as per my contract but I fail to understand why I was given a van without full tank. I asked the Uhual employee for a refund and he rudely told me that no refunds allowed. In summary, I hope you understand my frustrations regarding this matter and I have no other option to direct my frustrations through this method because dealing with the store is highly ineffective especially with the rude employee at the counter.

Julio G. 
Évaluation :
5

Also carries lots of moving /packing supplies at very competitive prices!!

Darran P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE R. 
Évaluation :
3

Faster check in and have vehicle ready at reservation time. Check out was really easy and attendant was professional and prompt

CARLOS A. 
Évaluation :
4

when I got there the driveway waS BLOCKED BY a delivery truck. I checked in and waited for about 30 minutes before I could get hooked up,

EDWARD P. 
Évaluation :
5

was very helpful.

CHRISTOPHER H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

APRIL L R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISEO M. 
Évaluation :
5

Cashier she was amazing

Sheryl H. 
Évaluation :
1

Bad customer service

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin D. 
Évaluation :
5

Excellent customer service and friendly employee 👌👌👌👋

MOHAMMAD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
5

This is the 5th time we used this location. They really have a smooth operation here. Great people and friendly staff. Je les recommande fortement. 

Michel E. 
Évaluation :
2

The price was great but I waited for about almost an hour to speak to representative and that is with an appt. U need to hire more people. I was patiently waiting in line and another customer got in front of me because they were tired of waiting. I didn't want to cause a commotion so I didn't complain. I'm sure the representative was aware and didnt know how to handle the problem. No one reviewed the truck with me. To show me how the ramp worked ect. I'm sure because they were very busy.

TELMA D. 
Évaluation :
5

Very professional and helpful team.

Chris R. 
Évaluation :
1

One of the workers there said i could drop off the truck at any location but when i went to drop it off they refused me and wanted to charge me double ! I had to waste extra miles to drop off the truck and take it back to the original location . the mangers laughed at me when i told them my situation not offering any resolution.

ANDREA R. 
Évaluation :
1

Me forzaron a entregar el camion en 12 horas sin ninguna opcion.

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIETA L. 
Évaluation :
5

Awesome customer service!!

ALMA G. 
Évaluation :
3

when i got the truck the gas level was lower than i had been informed, i tried the link but it had already expired, so i called the location they said they would do the dispute on their end and it turns out they did not and i ended being charged almost 20 extra.

Lydia H. 
Évaluation :
2

The staff was very rude and unhelpful. They also did not check to see if that equipment I had rented was inside the vehicle. I checked, inform them, and the employee acted as if it were a burden to provide me with the equipment at which I had paid for. I also subcontracted for movers who did not show up. I am severely disappointed in U-Haul. The customer service was terrible at this particular location.

Alyson M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

Great service.

RAMIRO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Very professional

ZACHARY C. 
Évaluation :
5

Dave Myer is an exceptional employee. Friendly and made checking in a breeze.

Don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE W. 
Évaluation :
5

Uhaul is pretty decent but i never recommend them because they donated money to fight the legalization of marijuana, thus I rarely use them

STEVEN F. 
Évaluation :
5

I have used them 2wice in the span of 6 mos and they have been good both times.

OMAR T. 
Évaluation :
5

S.O.

Jonathan C. 
Évaluation :
4

Charging for removing a vehicle from tow dolly is excessive.

Joseph M. 
Évaluation :
2

Representative I dealt with wasn't wearing a mask. Referred to me as “boy.”

BENJAMIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

I had great customer service.

manuel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose C. 
Évaluation :
1

I needed a receipt under my name and they did not provide it.

HERNAN M. 
Évaluation :
5

Fast service and Great customer service

MARCOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE W. 
Évaluation :
1

Customer service wasn't as excellent.

Kristina F. 
Évaluation :
5

Everybody is very helpful, the truck rental and return is very easy and fast,

DIEGO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delana H. 
Évaluation :
5

They need to fix the door so that one person can open it without having two people having to push it down.

THOMAS H. 
Évaluation :
5

Great services

DANIEL L. 
Évaluation :
4

It would be nice to have more team members assisting customers. Also start the renting process when you sign for the equipment. I rented a trailer and was reserved for 2, I ended picking up the trailer around 4. Hopefully U-Haul will honor the hour delay return forgiveness?

FRANCISCO JAVIER C. 
Évaluation :
5

Pick up of vehicle through app was cumbersome and time consuming,, plus still had to go inside to counter for keys.

Eduardo S. 
Évaluation :
4

I felt terrible for the worker as he was the only one there and had a line of customers picking up and dropping off. He did an EXCELLENT job, but he could have used some help.

LATARRIN S. 
Évaluation :
5

Courteous staff and prompt check in of equipment

Marc C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The staff was courteous and friendly.

ISELDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO PHILIPPE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando M. 
Évaluation :
5

U-Haul always come through for inopportune times. I have saved alot of money by using their equipment. Thank-you

CATHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANCA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

I've used uhaul twice. Very big help & useful for my moving experience. Merci

JENNIFER R. 
Évaluation :
5

excellent service like always, keep up the good work.

EDUARDO S. 
Évaluation :
3

We reserved a truck at the Joe Battle location and when we arrived they couldn't find the truck. They called the Mesa location and reserved a truck and when we arrived they didn't want to rent it to us. It was a huge inconvenience to drive 20 miles to go fight with another location just to get the truck we reserved almost a week in advance. By the time we got back home we had lost several hours and ended up having to leave a day late. Now after dropping off the truck in Chandler we are being charged an additional day, I don't understand why now you can just charge me an additional day.

Salvador R. 
Évaluation :
5

Thank you for this service.

Amanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

I've used this location more than once and am always pleased with the ease of every transaction and the pleasant and helpful attitude of the employees. My one complaint is that there is very little parking for customers, which had not been an issue until the last time I went there and it was very busy. I ended up parking next door.

MARCELINE W. 
Évaluation :
5

Very friendly. Easy out, and easy back in. Would recommend to anyone.

JACK W. 
Évaluation :
5

The truck needed some motor attention as there was most likely a bad idler pulley and really squealed throughout the entire travel time, and I mean very loud.

DOUGLAS LINDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus B. 
Évaluation :
5

The vehicle I used was hard to drive because it was not well aligned and it kept pulling from side to side.

jose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
5

Thank you! We returned the truck an hour later than intended and you didn't charge us a fee. This was great news after a long day of moving.

DAVID J. 
Évaluation :
1

The customer's service person that received the rental truck was very rude, confrontencional ,sarcastic and unpolite to say the least. This was in the afternoon's shift. Contrary, the person in the morning was excellent.

Flora N. C. 
Évaluation :
5

Service was fantastic. My customer service rep on pick up was prompt and courteous. My return experience was equally great and super fast. I would recommend and was completely satisfied!

MATTHEW S. 
Évaluation :
3

Major lack of communication across all of uhaul. Was told due to a shortage of trucks we would be given a round trip truck (we needed a one way truck) and 48 hours to return the vehicle. Was told several times by multiple people the truck needed to be back the next day. On top of that the front drivers' side tire blew out. The technician that came to change the tire said the tire was over inflated to begin with. Uhaul would not provide any sort of assistance for the inconvenience they caused us. Said they gave us free miles but what about the 2 40 gallon tanks of gas we needed to fill the truck? We do not recommend uhaul at all!!

ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA F. 
Non reviews have been submitted for this location.

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