Évaluations des clients U-Haul of Crenshaw

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Crenshaw

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Yanelis G. le

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There is no customer parking and it literally makes the whole moving process even more tiredsome and complicated

Santos M. le

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Too many scattered stuff all over parking

Carlos L. le

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Le client n'a pas laissé de commentaire.

Yee Hui Y. le

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Le client n'a pas laissé de commentaire.

Miguel G. le

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Le client n'a pas laissé de commentaire.

JEFFREY S. le

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The experience was straightforward and uneventful. I was pleased with the checkout and checkin processes.

Hugo r. le

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First time and I’m impressed. Fast check in and check out. I will return and recommend

CEMILE BA LA T. le

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We are very happy with u haul.but It could be better that if the Uhaul box little bit more big.because even didn’t take all staff 1+1 ..But the staff was so kindly and helpful.Especially thanks to Joanne Harriman for all .She tried her the best what she can do for us.

Karen S. le

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Le client n'a pas laissé de commentaire.

rodney c. le

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Le client n'a pas laissé de commentaire.

Humberto C. le

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Le client n'a pas laissé de commentaire.

kavanya w. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Ordering the trailer on the website was not clean. Original order was not outout correctly. Fortunately the staff took care of the proem easily

yaniv g. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Good service

Joel D. le

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Le client n'a pas laissé de commentaire.

jina w. le

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The staff was great. Very helpful. Very fast. Truck was clean and ran well.

Adam R. le

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Nothing, I had a great experience

leo d. le

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Please have parking available for your customers, I had to park on Victoria all day, not safe for me

TIMOTHY C. le

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Vehicle was very old but service was excellent

Sara C. le

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What an absolute ripoff, I paid $36 additionally for every mile I drove even though I only drove the car for five hours. I should've gone to enterprise, they quoted me $38 for a truck and it would've been probably $10 for gas, but they don't charge for miles driven. I've never felt so ripped off, I'm never going back to U-Haul again. What a sneaky thing to do to hide additional costs and prices. I know they can easily blame this on the customer, And I should've done my research to better calculate this. Once I realized how much she was going to be as I was about to sign to rent a car I am mediately regretted not going to enterprise. But I don't have a choice I was on time limit and I had to get this equipment today and within a certain period of time. Don't waste your money, U-Haul will slap you with every little fees they can. Like buying movie or concert tickets, they charge you for convenience but instead it's miles it shouldn't matter how many miles I drive the car I'm paying to rent it for the day and that's up to my discretion. And on top of that I had to pay to refill the gas. You know how much enterprise charges per mile to drive up their rentals? Nothing. They advertise 19.95 but it skyrockets from there. I feel like an idiot. I could have saved 30 bucks and not felt sick looking at a bill.

Mario V. le

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Le client n'a pas laissé de commentaire.

sheila h. le

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N/A

Carlos M. le

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Great guys

CARLOS C. le

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Le client n'a pas laissé de commentaire.

Laura G. le

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Was not the location that I have pick to get the equipment. So I was fine with that but when I got to the Crenshaw location the empolyed needs a little more customer services training very rude

Shuai Y. le

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Le client n'a pas laissé de commentaire.

maurin m. le

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They were very helpful and timely with the work. Would highly recommend!

MARGARET S. le

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Friendly and great service

Jerome B. le

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rything was cool, down to earth and as expected...

Jill B. le

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Le client n'a pas laissé de commentaire.

Roxanne L. le

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Great pricing, ammenities and products.

Victoria Q. le

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Le client n'a pas laissé de commentaire.

Nick M. le

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The level of service from start to finish was unbelievable amazing, i drove in upset that my drop off location was moved without any proper details, and Darell came, greeted me and was exceptional polite and apologetic for the headaches I endured, he reassured me any overages would be taken care of which is what the person who called me earlier had said but not denoted on the reservation. If it was not for Darell’s exceptional customer service and helpfulness, I would have never gone with uhaul again. He deserves all the credit with turning my nightmare experience into an okay one.

Amoura G. le

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Very helpful for my first time, will come back again

Dorian A. le

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Wash or wipe trucks down sometimes!! And once again; at least have the windows clean. Use be my favorite place to rent cargo van. Not much anymore. .

JASON S. le

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The self-pickup app has a lot of problems. I have used it at least 10 times over the last several years and sometimes it is a complete fail and I have to go inside anyway. And when it does work, usually takes as long or longer than if I just went in to the desk. At least twice the app would not let me pick up the reservation at all from the app even though I reserved it for a pick up that way and I had to go inside. This last pickup I would not have been able to get my vehicle without a customer service person because it was blocked in by other vehicles they had to move for me. That would have been a serious problem if it had been an after hours pickup.

CHERRY Y. le

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Le client n'a pas laissé de commentaire.

derek c. le

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Nothing

sherwood h. le

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good job

SHIRLEY J. le

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Please continue your awesome customer service. And Mr. Larson even asked me..."Were there any problems with the truck". That was such a concerning question as though you cared for the customer. Qudoes to the U-haul organization. Thank you!

Suzanne M. le

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I reserved the truck online. I tried to change the time online but the website was once again not correctly updating. It says on the website that the location will call to confirm the time. Therefore, I figured I would talk to them during confirmation to discuss alternate time. They never called. I got there at a later time and they had cancelled the truck and then told me I had to rush and bring truck back due to another reservation. The website is absolutely horrible. I have now had three different problems in reserving due to website. I am going to look into alternative companies.

Leonel C. le

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I received a call ONE hour after having left the Uhaul location. They wanted to make sure I was going to return the van by time I promised; because they had promised it to someone else based on that. First, I paid a full day rate. If I said I would return it sooner, that's my call. Second, I'm very busy one hour after having picked up the vehicle. Third, it's not my problem if you've promised the vehicle to someone else because I said I would probably return it earlier.

Dorian A. le

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NOTE: (This is not a complaint) Even if you don't wash cargo vans daily, most important make sure the window's are wiped down clean enough to be able to see out of. Otherwise management doing an excellent job maintaining location! Sincerely..

SANDRA A M. le

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Glad I rented truck from your location. Great Customer Service!

Robert H. le

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Speedy and friendly service! Quick and easy return!

Edward S. le

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Le client n'a pas laissé de commentaire.

JORDI C. le

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Perfection!

Estelita g. le

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Both manager and assistant Ryan were very helpful and expedited my order immediately. both were very accommodating!! THANK YOU FOR YOUR HELP!!!

Cheryl W. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Picking up at 6pm friday from adams Crenshaw location Cargo van l reserved had an empty gas tank! Your customer service rep suggested that l take another cargo van. I noticed that the second cargo van the paperwork had read 1/4 tank of gas, but l observed that it had 1/8 of a tank. Upon returning the cvan l replaced gas at what was suggested 1/4 tank because l didn't want any hassles. Noticed lately (gas tank) doesn't reflect paperwork...l would very much like a credit if at all possible... Sincerely, Loyal customer D. Austin

Yusuf T. le

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Le client n'a pas laissé de commentaire.

zelda e. le

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Great service, friendly staff.

Jared L. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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Le client n'a pas laissé de commentaire.

RUSSELL B. le

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I did not choose this location and was the victim of U-Haul's Bait and Switch location SCAM. They tell you they have the equipment you want near you, then later shift you to the remote location of the company's choice. This added more than an hour's time to my trip! DON'T BE FOOLED BY THE LOCATION BAIT & SWITCH SCAM.

scott t. le

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I think the whole staff was great and they welcomed me they checked the truck out I was out of there in like 3 minutes and they were very friendly and they welcomed me back great job guys

Jesus G. le

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Le client n'a pas laissé de commentaire.

ASHRAF A. le

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the truck smells like weed which I am allergic to, it was very dirty I had to put sheets on the ground to not mess my furniture up. this location is not the one I requested, it was 7 mile away from my home while I only needed it to transport my furniture 1 mile down the street. U Haul provide no options but this location,

Juan V. le

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None. It was great!!! Thanks

Sarah B. le

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Le client n'a pas laissé de commentaire.

Brad G. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Inside equipment usually clean. External cleaning can be done by wiping windows down occasionally. Everything else is fine!

Kelly S. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Wash and clean the storage part of the cargo van at least sometimes!

RICHARD E. le

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Le client n'a pas laissé de commentaire.

BRIAN F. le

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Everything was clean but the steering on the truck was very loose. Made it a little scary driving it. We tried explaining it to the drop off person but he was too young to understand

Sean R. le

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The staff at my checkout was extremely pleasant and

Janet H. le

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They promised me 30 days free storage but when i got to casper wyoming there was no storage to be had. I counted on the storage or i would have never rented the uhaul in the first place. I thought id have 30 days to take care of the contents. The reason i even rented it was because my brother passed away and i had to go take care of his belongings but i only brought them back because i thought i had 30 days to go through and distribute the contents. By not having the storage i was promised when i got here caused me a hell of a lot of distress and headache. Ill never use uhaul again. It was the worst experience ever. And they claim its 30 day free storage but for nearly $2,700.00 one way im thinking it sure wasnt free im sure in $2,700.00 i paid for the 30 days storage which i was never given. Plus it was so low on transmission fluid i had to buy that too. So as far as im concerned your 30 day free storage is false advertisement and for an outrageous price. And you can bet i will tell everyone i know what a terrible experience it was and to look somewhere else if they want a fair deal.

Konstantin P. le

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That thing is dangerous to drive needs front end work for suuuure but the location and staff are great.

cipriano s. le

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Poor customer service

Anjetta B. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Wash your cargo vans externally sometimes...

Jenni B. le

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Mr.Mendez, and staff were very ethical and professional making sure Identity is verified along with using a major credit card. I really appreciate it your employees keeping Identity theft at a zero. Thank you JennyB

George P. le

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very impressed with the professional treatment and the truck was super clean.

Joshua S. le

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Le client n'a pas laissé de commentaire.

Shmuel R. le

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They gave away my 15 ft rental which I had booked because I arrived 30 minutes late. I have a c.c on file This should not have happened. Or at the very least be made very very clear on the check out process. That this is a possibility.

Zach S. le

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Le client n'a pas laissé de commentaire.

Blake A. le

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I know there are signs, but a quick mention while checking out, that when you check back in you need to do it outside rather than inside. Customer service was ??????

cedrick w. le

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Le client n'a pas laissé de commentaire.

MEKONNEN D. le

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Depend on how costumer is he give us discounts

Michael H. le

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I was surprised, maybe shocked, to find that a 'day rate' really only meant 10:45 am to 4:30 pm SAME DAY. All of my previous dealings with Uhaul (and every other rental place) had a day as 24 hours.

laura h. le

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Le client n'a pas laissé de commentaire.

SHANTEL H. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Keep doing great job that you do ??

Hamid M. le

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NA

starr w. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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They usually do a good job keeping equipment cleaned however my last Saturday pick-up inside of truck carring area was not clean. Usually clean this was first time!

Veronika A. le

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Le client n'a pas laissé de commentaire.

Cyndie C. le

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Le client n'a pas laissé de commentaire.

Dorian A. le

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Great service!

franklin f. le

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Le client n'a pas laissé de commentaire.

Victoria L. le

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Le client n'a pas laissé de commentaire.

daniel d. le

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Nothing, they were great.

Tamara B. le

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Great customer service always here at UHAUL