Évaluations des clients U-Haul of Crenshaw

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Crenshaw

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Hector D.
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Le client n'a pas laissé de commentaire.

Bryant P.
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Bring it back she gave me an extra charge this is why I said no. She was on the phone with an issue.

Mike S.
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Great team work

JESSICA S.
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Le client n'a pas laissé de commentaire.

Tamika W.
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Great customer service, positive attitude

Sandra O.
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Exelent

Gari B.
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Le client n'a pas laissé de commentaire.

Virgil Hnery T.
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Le client n'a pas laissé de commentaire.

GLEN J.
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The gentleman when returning the equipment was vary helpful respectful& welcoming

Kelmese G.
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Not enough staff on sight. Took 30 minutes for a preordered truck . My girlfriend went back up there around 1600-1630 01/24/21 for a simple flat screen tv box and got yelled at by a male Hispanic worker while she was loading the box to move her car for a truck .

Alonso G.
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Add sticker stating. which exact type of gas to refuel truck with over on side of vehicles.

Donnie T.
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Provide customer parking.

George S.
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For what I required that Saturday and everything your company delivered everything was excellent thanks again

Uri B.
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Le client n'a pas laissé de commentaire.

jaehee R.
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Though It took little long to get out of there office on the day of pick up, the truck was so mint condition. Overall it was a great experience There price was true to what I expected. The parking on the location should be managed better!

Genoveva U.
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Le client n'a pas laissé de commentaire.

Yrneh B.
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Roy Rocks!!!!!!

Olivia S.
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This is the worst experience I've ever had renting anything. I will never use uhaul again

JOSE A A.
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Great experience all around. Great staff. Thank you.

Helen P.
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Better customer parking situation I couldn't get out last night had to go through the enter where you return the equipment other than that service was great

JEEHYUCK K.
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Le client n'a pas laissé de commentaire.

Ibrahim F.
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Le client n'a pas laissé de commentaire.

CYNTHIA W.
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I could not believe the truck had no gas. What company does that. Yes I received has credit but it was really inconvenient

Tony C.
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Le client n'a pas laissé de commentaire.

Vida A.
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The personnel has charged my bank account 3 times. I need someone to call me and let me know why 3 separate charges appear on my account.

Jacob S.
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Honestly you should promote the guy who checked in my truck. It's so rare now and days for people to be good and go above and beyond. He really is the reason I'll use your company again. I didn't get his name but cannot express my gratitude for people like that. I even posted a review on Yelp about it. He was the only person to help me on 12/21 around 6:45 pm sorry I didn't get the name but thanks

Kristin S.
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The mobile check in was broken. Would be a great option if it worked! Only one girl working on-site who had to do everything herself. She did a good job but felt bad for her. She was running around doing everything by herself!

Valerie L.
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Le client n'a pas laissé de commentaire.

Anthony G.
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Received a clean, newer, well-running van. Used online check-in, took just a few minutes to complete my rental & get on the road! Great, very satisfied!! This location literally one minute from the 10 Freeway, so very central for LA in general.

Luis T.
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Fast service

Estevan H.
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The bitch at the desk had an attitude 🤣Some what stuck up.

Paul C.
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Le client n'a pas laissé de commentaire.

Fatima C.
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I selected those ratings for this location even though I initially selected a different location that was a lot closer to my destination. They relocated me 8 miles away to a different pick up location without notifying me of the switch and in addition I had to cover the extra mileage and gas expenses that would've other wise been less if they'd kept my initial choice. Also, the man at the front desk at the 6108 w pico Blvd, Los Angeles refused to put on a face mask even though I asked him to several times and was speaking very rudely to his coworker. Very bad experience.

Brian M.
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They didn't have the truck I reserved when we went to pick it up. Then my CC was double charged I've emailed twice and tried to call no response I'll have to alert my CC to remove charges. Don't use this u-haul!

Briana U.
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Le client n'a pas laissé de commentaire.

Menachem C.
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Le client n'a pas laissé de commentaire.

LUZDANIEL R.
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Le client n'a pas laissé de commentaire.

Leonel R.
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Excelente servicio

Rosa M.
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The parking

Raymond D.
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They staff equipment and service was Amazing

LISA T.
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Le client n'a pas laissé de commentaire.

Samuel M.
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Where's my receipt?

MAUREEN E.
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Le client n'a pas laissé de commentaire.

Andrew J.
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The staff was nice enough in person but would never answer the phone I called 2 times before picking up a truck got no answer when I had the truck I called 3 different times throughout the day trying to figure out the late fees if I was late then called 1 after I paid because I had questions on the bill. I was on hold 20min every time before I just hung up.

Michael T.
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Le client n'a pas laissé de commentaire.

Peter K.
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Le client n'a pas laissé de commentaire.

Stephanie C.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

Tere H.
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Le client n'a pas laissé de commentaire.

Jose V.
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The personal they where not friendly

Adan M.
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Le client n'a pas laissé de commentaire.

JANICE K.
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Because you could check in on your phone, made processing quick and easy.

GLORIA M.
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Le client n'a pas laissé de commentaire.

Riley M.
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Le client n'a pas laissé de commentaire.

Christopher H.
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The truck shifted really weird, I would be driving like 30 mph and it wouldn't shift out of first and I was being very gentle with the gas. Also I was charged for a two day rate whenever I only had it one day.

Richard H.
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Le client n'a pas laissé de commentaire.

Angel C.
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Por el momento no tengo nada más que decir gracias

Robert K.
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Le client n'a pas laissé de commentaire.

david D.
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Le client n'a pas laissé de commentaire.

Geraldine L.
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The manager was an excellent due to my first usage of the company. Great!!

Larry D.
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More staff, everyone was waiting.

Jesse M.
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Le client n'a pas laissé de commentaire.

KING F.
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Le client n'a pas laissé de commentaire.

Salvador M.
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Le client n'a pas laissé de commentaire.

Roderick T.
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Le client n'a pas laissé de commentaire.

Sara B.
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Promote Ryan Simpson! After an insanely stressful day, he made the check in process a positive experience.

Lenox H.
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Great customer customer

Shakei B.
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Le client n'a pas laissé de commentaire.

Edward W.
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The gentleman that helped me was very patient and professional. He followed all guidelines. Your other personnel was very good as well.

Dalio E.
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Le client n'a pas laissé de commentaire.

Itay T.
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Le client n'a pas laissé de commentaire.

Jo Ann B.
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Le client n'a pas laissé de commentaire.

Michelle Mia T.
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This was my first time back to this location since a newer location opened nearby. I had stopped coming because their customer service was terrible (bad attitudes, rude and dismissive) and their trucks were dirty and poorly maintained. However, this experience was great! Great service, helpful suggestions, and smiles all around. Thank you, we'll be back!

Anderson P.
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Le client n'a pas laissé de commentaire.

Bradley K.
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The staff their were not customer centric, short, rude and didn't pay attention to detail.

Marco C.
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Le client n'a pas laissé de commentaire.

ZULMA A.
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Le client n'a pas laissé de commentaire.

Heather T.
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Had to wait a long time to be helped both at pickup and drop off. The lot is hard to get in and out of, and the staff was vague and only mildly helpful.

Michael T.
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Le client n'a pas laissé de commentaire.

Michael W.
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Lower the mileage prices

Carlos R.
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Le client n'a pas laissé de commentaire.

Samantha R.
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Le client n'a pas laissé de commentaire.

Cyd H.
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Very professional and friendly .

Casey M.
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I couldn't get the additional contact verification to work on the app and I had to go inside.

Tina D.
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My experience was great from the moment I walked in the door. Both of the representatives were respectable, patient & professional. I appreciated the courtesy call from "Art____"?? Please forgive me for not remembering how to spell the young ladies name.

stephanie C.
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Le client n'a pas laissé de commentaire.

Eliran S.
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I will never use U-Haul again for my moving services. I will be posting my experience on Instagram for my followers. What a disappointment from start to finish with U-haul. Misleading and full of shit.

Shadi A.
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FIX THE UHAUL.COM/SHARE WEBSITE! Website is extremely glitchy. The last three times I have used it, I was unable to complete certain steps (i.e., unable to track location, unable photo of odometer). I also tried the website on Apple and Android based phones across all popular browsers and kept running into issues. Fix this please.

James B.
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Keep the doors open for business and have your call center answer phone quicker.

Sergio Z.
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Le client n'a pas laissé de commentaire.

Joshua K.
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Le client n'a pas laissé de commentaire.

Vladimir N.
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Le client n'a pas laissé de commentaire.

Derek R.
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Le client n'a pas laissé de commentaire.

Bentley H.
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Le client n'a pas laissé de commentaire.

spencer L.
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The uhaul app repeatedly shut down when I was trying to return my vehicle after hours. It wouldn't let me take photos to confirm I had returned my truck. I had to wait on the line for 45 minutes to get a customer assistant to upload the photos for me. It took so long I ended up returning the truck late and being charged extra. It was not a great experience overall.

Toan D.
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Le client n'a pas laissé de commentaire.

Chris J.
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Le client n'a pas laissé de commentaire.

Benjamin A.
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No parking on site (which was not noted anywhere). And there were cans and bottles in my van when I got in. Obviously hadnt really been cleaned. Will not be going back to that location again.

Philip L.
Évaluation :

I have moved with Uhaul 9 times in 10 years. 9 times! I received horrible customer service over the past weekend. I am never one to complain, and totally feel for people who are working at places that put them in situations where they have to be on the receiving end of people complaining about things outside of their own control, but this weekend really left me speechless multiple times. I booked through the 1-800 number. I booked through the 1-800 number, and was told that my pick up time would be 11am. Once I got there at 11, I was told that my appointment was changed in the system to 12:30, and that there was no truck available for me. There was no answer as who initiated the change, when, or why I was never notified. I was confused and asked what had happened, and the person working, who turned out to be the owner, Rogelio, did not give me any explanation, apologize, or assure me that this was something that was not standard for Uhaul customer service. I was told I would have to return, and that if I wanted a van (instead of my original size 15 truck), I could use that. He said that the truck would probably be back sometime around noon and would be ready for me at 12:30. I asked if I could get a call when the truck was ready since I had already made a trip there during my move in day. Time went by, past 12:30, so I decided to return back to the store at 1:00pm. The truck was there, and I was told I could get my rented equipment myself by finding my appliance dolly and furniture pads. I walked out to look for my own appliance dolly and noticed, that the one I had been assigned was not there. I went to go ask, where I could find my dolly, and was told that all dolly's were already given out, and that this happens often because they were so busy, and the earlier reservations take all of the equipment. Seeing how my original reservation was for 11, I felt so confused as to what I could have done differently. My move, those I paid to help me that day, all planned for an 11:00 am move, and my move did not start until 2:00pm because of the truck being delayed, and me having to drive to another Uhaul to pick up a dolly. I should have even question why I was quickly referred to pick up a dolly, but no options were given when my reservation was not honored for the 11:00am truck reservation. Again, this was probably not the fault of any one individual at this first Uhaul place, but no one seemed to express any kind of customer service. I kept feeling like I had done something wrong. People were short with me, took no accountability, and made it seem like my reservation was not valid even though they confirmed that the saw my reservation. The entire process made my move way more stressful than it needed to be, cost me time, and additional money for having to pay my moving help for extended time. I didnt complain in the moment because I knew, at the end of the day, there was no truck or equipment for me. Still, this was not an experience that allows me to rely on this company in the future.

Non reviews have been submitted for this location.

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