Customer Reviews for U-Haul of Des Plaines

2 931 évaluations

1560 Mt Prospect Rd   Des Plaines, IL 60018
(@ Oakton St)

(847) 298-1170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(847) 298-1170

1560 Mt Prospect Rd
Des Plaines, IL 60018
(@ Oakton St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHRAF A. 
Évaluation :
5

Your 24/7 app has many flaws and is frustrating to use. It regularly timed out. The only way I could get it to work was calling your 24/7 help line. Even she had to manually keep the app open so I could complete it. I had to get the truck by 6am. But because of your app I could not get it until 6:30, which made me late for a pick up for our food pantry turkey pickup. Summary the people at this location are Great. The person who helped me get through your app is good. Your app is lousy and made it difficult to get the turkeys because I was late..

Douglas M. 
Évaluation :
1

The cargo van I rented had stains on the front seats along with an alignment issue. Was dangerous to drive and was very displeased. On top of that to park it over night I was required to take it down the street at their storage facility parking and leave it there. I had to walk back to the uhaul rental facility in the freezing cold. I have used uhaul many times and never have I had this kind of experience.

DARDAN K. 
Évaluation :
1

Customer service was definitely below average. Upon returning my equipment I was told by Zayim that the charge for fuel was 10 $a gallon. The contract clearly says 5,00 $. I wasn't greeted either when I went to rent or returned. Too busy looking at their phones. Better training and an adult should be present during working hours for a better customer experience. I was also overcharged which I'll have to spend time dealing with the Manager tomorrow. I've rented from this location about 12 years ago and the experience was much, much more positive and definitely more professional. Will definitely try Home Depot or another vendor in the future.

PATRICIA H. 
Évaluation :
5

I was treated really good I recommend it to a friend.

JON C. 
Évaluation :
5

Been using then for years great service

ELODIA D. 
Évaluation :
1

There was No manager to get help . I was Over Charged by employee . No explanation by employee just Money charges & Flip. Flap details No Ilene manager . Just Kamel the employee doing overcharges that resulted in Scamm Overcharging me as customer I will Never refer any body to this Uhaul dealership & I'll. Attorney General can be Notified about Overcharging $$

YACOUB I. 
Évaluation :
5

I rent trailers from here twice a year to move my golf cart from my home to the seasonal campground and back. I have never had a problem with the trailer and the employees are always polite and courteous.

RUSSELL G. 
Évaluation :
5

The easiest, safest way to ship things. You guys were so helpful and the setup of the service was extremely simple. You took care of everything and everyone was knowledgeable and friendly.

Cynthia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

riccardo M. 
Évaluation :
4

No improvement needed , keep up the great work repeat customer , thanks , Pete

PETER P. 
Évaluation :
4

The staff was helpful when I went to return a trailer

HERME P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
5

Nothing, perfect. Very professional and easy.

STEPHEN K. 
Évaluation :
3

The truck was very old piece of garbage. Driving over 40 mph it was very hard to keep going straight. Truck was flying from side to side. They also cheat on fuel tank capasity. At time of pick up fuel was at 1/4 but i have to spend 35 $to get to almost 3/8 of the fuel tank.... Very not happy...

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SLAWOMIR J. 
Évaluation :
5

Excellent service

Laxminarayana K. 
Évaluation :
5

Thanks for help

Sean L. 
Évaluation :
5

Great service! The staff is nice and well knowledgeable at Uhaul, corner Oakton St & Mt Prospect Rd. . The truck we rented was clean and easy to pick up and returned on schedule. I reserved the truck online. It is better to rent Uhaul and hire your own helper.

Ariel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
1

The truck wasn't safe to drive, it had broken muffler and and it was shaking when driving 50 on a highway, and yet I've been charged for extra fuel that I've supposingly didn't put but the truth is that I've left it with the exact fuel level that I picked it up with, but I guess that's how you make money, ripping off the customers with some ridiculous excuses, so thx for ripping me off, the truth is that I should get my money reimbursed because this truck shouldn't be allowed to drive on the streets, and the ridiculous fuel charge at the end...

MATTHEW S. 
Évaluation :
4

Need some more counter help. Had reservation but had to wait for person unsure of what they wanted to rent. Still,U haul is well run business.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
1

First of all, I will be disputing the charges... when I arrived back with the truck I asked them to come outside to check it out while I was there, they said they were to busy with phone calls, that's funny because when you call they don't answer, you get sent to call station, I'm passed because this is the 2nd time they are trying to charge me for a cleaning when I took 10 minutes right before I dropped off to clean it myself and they charged extra for gas when I put more in then the way I got it, I drove 70 miles and put in 40 $of gas.

JOSEPH L. 
Évaluation :
3

Ordered 12 furniture pads and a 2 wheel cart. Did not receive either. Called corporate and informed them to remove charge. Dropped off truck and still charged for missing blankets

David S. 
Évaluation :
5

It is the tale of two cities: My experience with DesPlaines and Vanessa was out of this world positive- she should be running your organization. The level of avalabilty and customer service she provided was beyond compare. Simple amazing- she helped me navigate the website, answered endless number of questions, check the status for me when the website wasnt working. In Somerville, Tom gave my belongings to someone else, was a complete jerk ( would use stronger words if I could) to the movers I hired, to myself and everyone he interacted with. He wouldnt release the second UBox and his explanation was " they had the paperwork and ID"- clearly wasnt the correct answer as the individuals who my belongings were released to was gracious enough to return them since they ordered empty pods. Vanessa was awesome and Tom was the opposite. Moving is stressful- you need many more Vanessas.

JoAnn Y. 
Évaluation :
5

Excellent service à la clientèle.

JESUS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
3

Over the phone, I was offered a 15 % discount. When I picked up the truck, no one knew about it. Had to call in to get discount. Don't offer a discount if you are not going to honor it upfront.

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
5

Great experience. Will recommend to others.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKEJAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Outstanding service. I changed my mind twice on the reservation, once over the phone and once at the desk at the time of my appointment. Your agents handled my requests extremely well and quickly. The Young lady was standing at the counter waiting as I was signing the contract and went out in the rain to hook me up. The whole experience was excellent.

ROBERT R. 
Évaluation :
5

Facility was excellent - helpful staff, prompt and effective service. Not relevant to facility but to truck: I still don't know why no 20 ft trucks were available with a 50 m radius, given more than 2 weeks advance reservation.

STEVEN JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARIO G. 
Évaluation :
1

Need to sensitize and clean the vehicle before delivering.

ALI K. 
Évaluation :
4

Equipment was clean except for windows. Difficulty with driving into bright sun!

JOHN B. 
Évaluation :
1

I HATED the "get the vehicle" process - my LICENSE actually had to be put on an employees phone. HATED IT! It was ridiculous the process that I had to do on my phone as I stood at the counter. I drove 7 miles and was charged 10 $for gas...or so I think...because with your "techy" process, I didn't even get a receipt - but an extra 10 $of charges showed up on my credit card. Honestly, the van got the job done - but I would do ANYTHING to avoid using Uhaul again and tell people that. Equipment was clean - but the low tire pressure light came on within a mile. In fact, I was getting ready to shred the paperwork today and stopped to find a way to give feedback.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDULLAH O. 
Évaluation :
4

The uBox reached destination 8 days before target date, but there was no communication, I would have picked up my goods earlier. Also there is 24 hours notice to be given to access the uBox, when the date to access the uBox was already set in the system, why it was not kept ready to access on the scheduled date? I was told to give 24 hours notice and come next day. This is not acceptable, this was not told while booking, also if uBox was delivered to destination 8 days ago, why no one contacted me or sent email / text? Calling help desk is so so so frustrating I can't write all what happened. Give me a call if you really want to understand and improve your services.

Ghanshyam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

The CSR for efficient and very helpful. Great experience.

Stephanie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
3

The association with movinghelp.com is AWFUL! Every time I use them it is always something. Disrespectful movers, late, rude, etc. and no customer support.

Daniel W. 
Évaluation :
5

I have rented from the DesPlaines location several times. Michael was energetic and friendly during the hand-off.

Gene B. 
Évaluation :
5

Excellent services & very friendly employees .

YACOUB I. 
Évaluation :
3

Make it more clear that for a mobile pickup you must be on time. I was running late and because it was a mobile pickup I was under the impression that I would pick up my keys from a lock box. By the time I arrived the store was closed. I was on hold with customer service for 45 mins trying to reach someone. I finally got through to someone with the online chat. They assigned me a different truck that had keys in a lock box but then I did not receive the items that I had rented or get a refund for those items.

Kira B. 
Évaluation :
5

App did not work for returns, tried on 2 different phones and could not get it to accept the picture of odometer

DANIEL G. 
Évaluation :
3

I had a SERIOUS issue with the movers we hired through you. We tried to contact movinghelp through their site during the move and they were non-responsive and your customer service said there was nothing they could do. There REALLY needs to be someone to contact while such issues are taking place. We were threatened and physically intimidated by the movers and had no one to help us.

Daniel W. 
Évaluation :
4

The truck was not cleaned there was water stains and not falling Covid19 protocols like clean and sanitizing

LIJO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKETHA J. 
Évaluation :
5

Aucun

FRANK C. 
Évaluation :
5

Always the best service from U-Haul. Ilene went above and beyond to help me get my box shipped safely and efficiently. I will definitely continue to use U-Haul for all my moving an storage needs.

Oneg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

the associate who help me was very nice and patient

LIZAJANE M. 
Évaluation :
5

Very easy rental pickup and return.

Christopher J. 
Évaluation :
4

My rental contract went smooth and the nice lady received the vehicle at drop off station , I will rent again here for sure . customer, Pete

PETER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vladimir T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
1

Cargo van driving performance was so bad. It was feel scary while driving.

AKSHAY P. 
Évaluation :
4

Thank you for a great experience and service! Not sure how you plan and prevent for pests during transit, but something to consider if not already doing. Bless you, thanks!!

Eniola O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T. 
Évaluation :
5

Nothing but thank you.

Christopher P. 
Évaluation :
4

Could not do the late check-in. System was down.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
3

I did. It receive the dolly I paid for

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN M. 
Évaluation :
5

The service and the people were great, my rating is for them… My issue is with the fact that my initial pick up was scheduled for Bellwood. Well, Bellwood had u-boxes but no trailers, so they sent us to Westchester (?) which couldn't help and eventually we were sent to des plaines. My first move help guy walked away because of this my other one fortunately, for me, was patient enough to see the job through. The actual people are great, the website and traffic scheduling is not…

Marc G. 
Évaluation :
1

This entire moving experience was horrible. The moving help was 4 hours late. They claimed that this was uhaul's fault. Each time they went to exchange cubes it took more than an hour. These movers has quite obviously never packed uhaul boxes and had no idea what they were doing. They NEVER should have been recommended. The result was packing was not complete until 9;00pm. The day after the packing was complete I requested the cubes be shipped to Portland rather then The Dalles, a difference of 80 miles. You were unable to make that switch. But told me to call in a week. I called to make the switch which could still not be made. But you offered to send them from The Dalles to Beaverton for and extra 2 000 $. I was able to contact the moving help and ask them to unload the pods at uhaul onto a truck and bring the things to me. They were able to do this for a lower price. However, they couldn't accomplish this all in one day. So they packed the truck on Tuesday and were to deliver them to me Wednesday. Somehow. Uhaul managed to cancel my moving help so my code would not be valid for paying the moving help. My mover and I spent more than an hour on the phone trying to sort this out with moving help. I will never use uhaul again and will never recommend uhaul.

Alicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACEK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Professionnel

NICHOLAS F. 
Évaluation :
4

Earlier opening hours

LAURIE L. 
Évaluation :
1

This was the worst experience I've had with uhaul. I came in looking for for a uhaul truck and the front desk assistant named Kamil was no help. Told me there was no truck available and told me to go on to the next location. He never told me to check online, he just told me to leave to the next location. When i checked online there was available trucks at his location. I came back to him with a reservation and I still received the worst customer service. I will no longer be using uhaul due to this rude employee

SAMUEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

The only issue was with the level of the gas gauge before I took the van. I went back inside to let them know that there was not as much gas in the van as was stated,

CAROLYN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE B. 
Évaluation :
1

First time customer and I received terrible instructions from an employee on returning the van. I followed his instructions only to get a 100 $lock of fee. I would go out of my way not to use uhaul again. I will be advising my friends to avoid this company altogether and specifically this location.

KEVIN M. 
Évaluation :
1

This was the worst moving experience. Our boxes were delivered and picked up on time in TX. We then moved to IL and I have multiple emails that say guaranteed delivery Sunday 9/5. We planned help to be available that day when the boxes came. I was on the phone for over an hour trying to get ahold of someone at Uhaul on Saturday to confirm delivery time but I was ultimately hung up on. Sunday came and went and then Monday someone called me to schedule delivery. I said I needed the boxes ASAP and the first available was Wednesday morning. They didn't get delivered until 12 noon. I asked for the boxes to be picked up ASAP Thursday while I was on the phone on Monday and the guy said they'd be picked up first thing Friday morning… of course they weren't. They didn't get picked up until 2pm Friday. Overall terrible experience and unfortunately made our move very stressful. I had a quote from PODS when I was planning our move and I greatly regret not going with them. They were very friendly and talked me through the whole process. Seemed way more put together and legit.

Jessica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS G. 
Évaluation :
5

NOTHING, YOU GUYS DO A GOOD JOB

JOHN C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page