Customer Reviews for U-Haul of Downtown Sacramento

7 158 évaluations

2830 Broadway   Sacramento, CA 95817
(& Franklin)

(916) 456-6446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 456-6446

2830 Broadway
Sacramento, CA 95817
(& Franklin)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best Uhaul in Sacramento. Friendly, honest, and fast service.

Amber V. 
Évaluation :
3

The person who hooked up the trailer was talking on his phone with a friend the entire time. Not very good customer service.

Scott G. 
Évaluation :
5

lovely workers, great responsiveness.

Mark Alvin H. 
Évaluation :
5

I have been going there for years, all the staff goes above and beyond to help. Recently, the homeless have been breaking into their trucks, making it hard on them. I would Like to see Corporate UHAL, hire security for their employee's safety.

Richard A. 
Évaluation :
5

You guys were awesome fast professional service ,your doin a great job over there thank you

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
2

Apparently your employee Keanda Davis @ 2830 Broadway in Sacramento isn't qualified enough to read a fuel gauge. This is part of the declining experience with Uhaul. I had to spend an hour on the phone getting fuel charges reversed because Keanda can't properly do his/her job. Thank goodness based on past dealings with Uhaul I took photos. Otherwise I would have stuck paying your extortionist rate for 3 gallons of gas @ $65.25. Or maybe it's Uhauls policy to fraudulently charge the customer in hopes they won't recognize your error and just pay the extra charges. Either way, your employees and service leave much to be improved. Seems completely unsafe and unprofessional that your employees have to fill your vehicles with gas cans when customers pick up rental trucks. I don't see Hertz, Avis, Enterprise rentals doing things that archaic.

FRANK C. 
Évaluation :
5

Nothing to improve

CYNTHIA I. 
Évaluation :
5

Customer service was awesome!

Petra M. 
Évaluation :
5

stuff could've been a little cleaner but they're work vans, what do you expect? staff was very helpful.

Alvin H. 
Évaluation :
3

Shawna, I believe that's her name? Her customer service was incredible!!!

Matthew S. 
Évaluation :
5

Both women at the counter were excellent.

ISAAC T. 
Évaluation :
1

Make sure the trucks are ready to go full of fuel and not have gas leaks and not get blamed for taking out a truck and then happen to bring it back because a faulty fuel lines and they get blamed for it because I didn't take out the insurance the second truck they gave me soon as I got going I had problems with it all the way with the check engine light coming on because of the gas cap and it was on there tightly very poor management skills at that location very disappointed and probably will never use U-Haul again because of that situation

Mark D. 
Évaluation :
5

Good customer service.

Harlan L. 
Évaluation :
5

Not a thing! Everything was excellent. Thanks to all.

Yvette B. 
Évaluation :
1

U-Haul reeked of cat urine. Had a used face mask and Q-tip inside when I picked it up.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Staff was extremely friendly and helpful :)

Dominique W. 
Évaluation :
5

Johnny provided excellent support and service - thank you!

Hollis S. 
Évaluation :
4

After the return of the UHaul I was asked if I wanted a hard copy receipt or an email receipt, I chose an email receipt, I did not receive my email receipt. I will most certainly recommend this location, the staff were very efficient and professional. But the follow through with the email receipt was not satisfactory.

Ruben O. 
Évaluation :
5

Gentlemen who helped me was very kind and professional. Please thank him for me!

yolanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
2

There was no one to help for a while and then someone came out, just took our keys and told us we were done. We were not checked out properly and someone called me the next day asking when I was planning to return my truck.

Diane H. 
Évaluation :
5

Always be Courteous

Biaonka W. 
Évaluation :
5

The vehicle was clean inside and was easy to drive, but there were some issues with the outside of the vehicle. The covering over the gas cap was missing, which wasn't an issue, but someone could have easily stolen. The panel above license plate, right above the bumper was extremely loose and I am surprised it stayed on during the trip.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Stay as you are, everything is excellent!

Amado S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Brian S. 
Évaluation :
5

The person who checked me in and the person who checked me out was very professional and quick. Thank yoi!

Seth R D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paramesh S. 
Évaluation :
5

Mobile pickup and drop-off was so easy and convenient will be using this service again!

Betsaida L. 
Évaluation :
3

When someone makes a reservation, and they choose a location and pick an early time, don't change the location and the time the DAY BEFORE!! This was such an inconvenience, I scheduled for a 7am pick up because we were leaving that day. Then get a text the day before saying that I can pick up at 2pm the next day. You should not have the option to set up a pick up if you can't make it happen. Thank goodness we were able to get the truck at 1030, but that was after several phone calls.

Ashley L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

The location was convenient, but the truck had a combination lock on it when it was supposed to have a key lock on it, which I only realized once I was home and ready to load up the truck and couldn't get into it. I had to drive back and they had to open the combination lock there, which should've only been on if I had a different kind of check-in.

Maya K. 
Évaluation :
1

Hire competent workers.

Anthony B. 
Évaluation :
1

This was the worst experience with uhaul I have ever had. It's not this particular locations fault, but the company in general. I reserved a 10ft box truck 3 weeks before I needed it and they changed my reservation location/pick up time/and vehicle multiple times. I ended up getting a van that did not fit all of my stuff causing extra work and extra stress. When I returned the vehicle I was charged another $100 bill when I had already paid the $125 original bill. I was quoted $60. Terrible experience that added so much unnecessary stress to my move. I will never use this company again.

Morgan C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

The website was hard to use while returning the rental. Instead of making me take a photo on the spot, it should allow me to select from the library. Due to connectivity issues I would have to take photos over and over again. I did not feel safe having to get in and out of the car for this in the nighttime.

Karin N. 
Évaluation :
1

The office called me and my emergency contact to harass us about keys which we turned in

Noel O. 
Évaluation :
5

You guys are professional, you get your jobs done fast , and go to the next one.

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Good price and great people running this location.

Nick Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia M. 
Évaluation :
1

Waited more than 45 mins to pick up a reserved vehicle. No help with vehicle inspection, Truck was around the corner, didn't even show me which one it was. Graffiti on vehicle, check engine light on, bumper falling off. Return took another 40 mins. Overall awful experience. I had three paid employees waiting for me to arrive that I had to pay extra money to because of how late the rental was. Very disappointed.

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANEE T. 
Évaluation :
4

Give me a discount on my next rental or I will take my business elsewhere. I am gonna need a truck

ROGER M. 
Évaluation :
5

Finally they have staff that appreciates the customer. it's a refreshing surprise thanks again to everyone there for their help...

Robert H. 
Évaluation :
2

Employees seemed incompetent and overwhelmed. I am a patient person but I think this location needs some better training and more personnel. The employees were simply just outnumbered by the amount of customers.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

I am happy with the service.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn B. 
Évaluation :
3

I needed to provide more information when picking up my rental which caused a delay for the representative to call to confirm who I was. This could have been done ahead of time to expedite my pick up.

Mike R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland F. 
Évaluation :
5

Jimmy and Michelle where awesome! Amazing customer service and experience

Cody L. 
Évaluation :
5

All employees outstanding service 👍

Yrene N. 
Évaluation :
5

Excellent service à la clientèle.

Roderick T. 
Évaluation :
5

The staff were kind and friendly- helpful

Stacy D. 
Évaluation :
5

Nice friendly professional staff!

Louis V. 
Évaluation :
1

I have never been treated so poorly and talked down to as I was by the general manager at this location. I will never give this location my business again. And I have used Uhaul's services around 5 times in the past two years. I may never use Uhauls services in general again.

Matthew M. 
Évaluation :
5

Johnny was the nicest man. He made the whole experience so much nicer than U-Haul experiences I've had elsewhere. Top Rate!!!

Paula C. 
Évaluation :
5

The general manager was very nice

Phyllis G. 
Évaluation :
5

Customer service was extremely helpful so I think everything should be ok.

Andy K. 
Évaluation :
4

This truck was in very bad condition. I have rented many Uhauls and I know the equipment is usually old, but this truck barely runs. 1. Check engine light was on and engine ran very rough - was worried I was going to be stranded. 2. The key kept locking up, on a few occasions it took me several minutes wiggling the steering wheel and turning key to get it to turnover. I even called customer service once, but got it to start before the call eneded. 3. Windshiled appeared to have been replaced, still had the blue tape on it - major dent in the roof. Huge dents and scrapes all over the vehicle - mostly marked with stickers - but the photos I had to approve at check out looked like a new truck. I added the insurance back on, because I did not want to get charged for the extensive damage. 4. steering wheel was heavily deteriorated, disgusting, steering column was loose. If I wasn't in a hurry, I would have gone back and asked for a different truck - probably should have. But please, for other people's sake, take this truck out of the rotation - it is awful.

JEFFREY M. 
Évaluation :
5

The people were genuinely friendly. The office was spotless clean. And the trailer was ready to go and exactly what I ordered. Very professional. When I need another rental I will come back here. Merci!

Gene R. 
Évaluation :
5

Johnny has always gone above and beyond with his customer service.

Elizabeth B. 
Évaluation :
5

EVERYONE was kind, professional, patient & helpful. Merci.

Maryann C. 
Évaluation :
2

my personal vehicle had issues towing - when asked if I could revise contract from local round trip to one way drop off the cost was $1000 +. This is excessive and unfair on an incontrollable issue.

Christopher O. 
Évaluation :
5

All of the people who worked here were very helpful and kind. They made moving my daughter from her old apt. to her new house a great experience. I would recommend this facility. Merci

Lance B. 
Évaluation :
5

All 3 women working at the time helped me out in some capacity and all 3 were great! Knowledgeable, friendly, and fast!

Alexander S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Harmony J. 
Évaluation :
2

The truck came with tires with low pressure and less then a quarter tank of gas

Emily F. 
Évaluation :
5

Thank you to the site manager John who guided me through the verification of truck condition app when it wasn't working on my phone, for his patience. Also great customer service from Terrell/general help line for the guidance through after- hour return. Overall easy no-stress UHaul experience . Merci.

Judith T. 
Évaluation :
4

N/a

Destiny B. 
Évaluation :
5

I will definitely use this location again. The manager was so nice and helpful

Gail G. 
Évaluation :
5

Manager John was cordial, helpful, and gladly answered all my concerns. Great staff

Linda H. 
Évaluation :
4

Excellent staff

Gayle S. 
Évaluation :
3

Made a reservation for a van and when I got there they had no vans, no pick up trucks and only one box truck. When I checked out the truck instead, they made a second, new reservation for two days instead of one day. So after returning the truck the same day I picked it up, I was getting phone calls asking where their truck was and had to straighten it out. A messy experience, similar to ones I've had in the past with UHaul

benjamin bishop B. 
Évaluation :
5

Keep doing what..."you-all"are doing!! Great job.. thanks.next TIME.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franck S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
5

The staff was very thorough and I was helped by a brand new employee that was incredibly sweet. I needed the truck for more time than I originally thought and they made accommodations for me and my family at a reasonable extra cost. Keep up the good work!

Jeremy G. 
Évaluation :
5

The person that helped me was professional, fast, and explained everything. Clearly stepped me through the process. I worked at Nordstrom for years and his customer service skill are on par with the way we were trained. If your company has any type of recognition program, he needs to be nominated and win for sure!

Bill K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishveswaran J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Robert was excellent at check-in! I appreciate the easy self check-in and professionalism across the board. I'll be back!!

Sean V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito D. 
Évaluation :
5

Love coming here. Friendly & efficient.

Patricia M. 
Évaluation :
4

The app is soooo slow. It's so much faster to just speak to someone.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

Provided excellent customer service. Reimbursed me for the reserved equipment I was charged for in Bakersfield.

Robert L. 
Évaluation :
5

Quick, easy. Drove up and was immediately assisted. Was in and out within 10-15 min.

Apolonia G. 
Évaluation :
4

Hire overnight security to protect the trucks (and employees who have to deal with the damages)

LISA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
5

Super quick and easy. I'd never rented a u-haul before but the staff was super friendly and sweet. I appreciate the fair pricing, too. I'll be back.

natalie R. 
Évaluation :
5

The owners are friendly & efficient. I would "highly" recommend this U Haul location.

Patricia M. 
Évaluation :
5

Very helpful and great customer service.

Kendrick S. 
Non les évaluations ont été soumises pour cet établissement.

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