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DARNELL F.Customer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was charged for 15 miles even tho my trip was only 6 but its cool
raffel P.I paid for furniture clothsnever received them, Return the truck and was told the mileage was wrong. Receptionist needs a course in decorum. CSR rep via telephone very help, however I'm still being accused of a debt with your company, that I did not obtain, there is no proof of and this has been going on for 6 years. I won't ever use your company again.
Diva A.Need more trucks of various sizes. Requested a 20' truck but had to take a 26' truck because there were no more 20' trucks.
VELDA F.Nothing at the moment
Damien M.Service à la clientèle
Michael C.Aucun
Oyewola O.Equipment was damaged in body work and one of two dollies had a broken strip. Other than that, they worked with me. Many thanks
Rita T.Keep up the excellent service
BABALOLA A.None at this time
Joseph W.I Use This Location Often Never Had A Problem With Pick-Up Or Night Drop Off Mobile Check In & Out Is The Way To Go Fast And Easy !!!!
johnny K.The guy who checked me in was phenomenal from end to end, however my rental caught a flat and I had to learn how to change a tire in a dress at 2:00 am. I don't know if my tire had low pressure because I wasn't paying attention as much because of time constraints but it was not a great experience. Lastly my car had a quarter of a tank of gas which also sucked. Other than that I love the price and customer service.
Shauna H.Customer service is not the best. Was given a van with a gas tank almost empty, spent almost $500 for one day...
PATRICIAH O.I did not receive a receipt
daniella C.I didn't receive a good service and they charged plus that being thief
Fahital K.I had major problems booking a truck on line. Not the site's fault.
James W.The person who helped me inside the location was very distracted . On the phone the entire time having personal conversation, using profanity and taking my information while on his personal phone .
Tahira S.Very good .
Fernando E.Need more staffing.
Ayanna P.Very good place good People attention.
Fernando E.It was a good experience
Terrell C.Check your cameras. You tell me.
Alfred G.You guys are amazing already nothing else to say
Ounteni T.Personnel could provide info regarding the cheapest closest gas station options and directions how to get there.
Wouter V.No complain
RAYMOND L.Thanks to the Ancestors for a perfect customer experience. Asé
Nicole S.Good people nice conversation thanks
MAHAMOUDO N.Just great atmosphere
Kenneth R.Customer service rep stayed on a personal call while returning vehicle. Returning auto-transport didn't require too much focus/attention so not begrudging as much as share with the team - customer/client should get full attention for such a short transaction (even if tell the party on the phone please hold or let me deal with a customer at the moment).
Roosevelt L.I reserved the Cargo van for $19,99 w/ insurance online. Called to confirm if it would be available because I needed to pick my daughter up from college. The vehicle was ready... and it was clean. Very smooth transaction. Nadir was very informative and helpful with our questions. Merci.
Samantha H.Rien
Cherry B.Give them a discount on the next rental
Henry B.Very friendly and helpful staff.
Marcia D.Very professional!
Patrick V.Very quick and efficient
James W.I've used 24/7 truck share before, and with reason: you don't depend on staff to be present to pick up your vehicle. This time, despite using 24/7 truck share, I was mysteriously prompted to check in with the store (???). However the store was not open/staffed at 7:15am despite having advertised opening hours of 7am. Other customers present were equally frustrated, some of which were waiting since 6:30am. I nearly missed my arranged moving time of 8am, I can't imagine how inconvenienced others were who had earlier “pick up†slots.
James G.They should check the gas before allowing the trucks out my truck was on E and before I could start my move I had to put $45 in gas in the truck
Saphernia D.Horrible experience from that location
Yasmine T.With the understanding that everyone has a bad day, your representative. Should be able to leave their issues at the door.. rudeness and impatient employees can ruin a business.
Tyleakea P.The size of the truck I reserved was not available when I arrived due to the staff allowing someone to extend it after I made my reservation. All of the additional equipment I needed were also unavailable and I was told that the gas in the truck was at a quart of a tank but I'm fact was empty, and they attempted to charge me a rate as if I was using the truck to move to another state just because I have an out of state license.
Regina S.The customers was very rude when closing store the guy with dreads and Spanish guy my uncle and I first time asked for help on how to check out wouldn't help kept brushing us off saying the Cnt HELP go to the site
Ramziddin H.Hire more help so that the wait to get the keys to the truck is not a 20 minute wait.
Kimberly L.Great experience with the dropoff.
James M.Better communication on the app because it gets really confusing
Natalijie D.I just want my money back I was very much scammed out of my money
anna T.I really like the way I treated here
ALBERT H.Everything was great .
steven D.Everything is pretty much running smoothly so I see no need to fix a well oil machine
EDWIN J.Very fast and excellent service. 100 % polite fast and efficient on returning vehicle. Thank you!!
JAMES N.The Gentleman that helped me was beyond the best. HE SHOWED EXCELLENT CUSTOMER SERVICE TO EVERY ONE THAT CAME IN. THE CALL CENTER PEOPLE ARE RUDE AND I SAID I WOULD NEVER USE UHAUL AGAIN. UNTIL I MET THE GENTLEMAN AT THIS LOCATION HE DIFFENTLY NEEDS A AWARD HE IS UR BEST
Shakira L.Great customer service!
Leon M.Rien
GEORGE B M.At busy hour, have extra helper at counter.
ella J.A little slow that morning because the desk clerk was kindly helping the man ahead of me on line who was obviously a first-time renter
James W.