Customer Reviews for U-Haul of Farmington Hills

7 297 évaluations

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L. 
Évaluation :
5

Amazing customer service!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel B. 
Évaluation :
3

Good employees working hard and as fast as they can, however there were long waiting times for service as the only available employee had to hook up each trailer as it was rented.

BILL B. 
Évaluation :
5

Nothing, everything was great and easy

Michael D. 
Évaluation :
5

Nothing!! The manager was awesome!! He changed our reservation with no problem, saved us a bunch of money, and thoroughly explained how to do everything!

Tania D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew M. 
Évaluation :
5

Just to make sure we'll stocked with it and that are needed.

Zachary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELLE E. 
Évaluation :
3

It was difficult to reach the location after rental and I was not made aware of additional charges.

Virgi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohei S. 
Évaluation :
5

Friendly and efficient

Ryan S. 
Évaluation :
3

He indicated to charge $75 just to take out one empty pallet which did not seem reasonable.

Venkataramana M. 
Évaluation :
4

very nice and definitely fast at getting in and out

ANTHONY LINEIL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
1

Guy implied my husband was lying when we said the place we rented truck from gave us 55 extra miles since they made us drive 55 more miles to pick up truck.

Steve W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
4

Truck was a little older but fine. Ran great for over 200k miles. Blanket bag was empty. Glad I did not end up needing them.

Thomas G. 
Évaluation :
5

My salesperson Taeron was kind, patient and efficient and handled me and all customers with care. Since I made the reservation over the phone, I was in and out in no time. She even helped me more by assisting me with something to sit safe and comfortably in my vehicle. A true treasure. Give her a raise!

DONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUENTIN MAURICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chiranjeevi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Only glaring issue was when I was attempting to rent my uhaul, the assisting employee was unaware that temporary licenses could by used as a valid ID

Oswell C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith F. 
Évaluation :
3

Just the wait time to pick up keys, last step needed to get the vehicle took the longest.

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antowan Z. 
Évaluation :
5

Many thanks

Noor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee S. 
Évaluation :
5

Everything went smoothly and the employees were friendly and professional. I have been renting from this location for the last 8 years! Bravo!

christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica B. 
Évaluation :
2

Despite refueling vehicle to the original furl level, they charged extra for fuel,. This is not ok,,

VinayaKumara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
3

The 15 ft truck I rented was clean, but it was an older vehicle needed a tune up. It had 167 000 miles on it. I only put 44 miles on it and it used 7 gallons of gas. Seems like it should do better than 6 miles per gallon. May be time to retire this vehicle.

David M. 
Évaluation :
5

The agent was professional, efficient, attentive to our order, and friendly. Just the kind of employee that puts a good face on your company.

DEREK B. 
Évaluation :
4

More forgiving with the pickup times. An hour window is not practical for many situations. The self checkout is also impossible to use. Tried twice in two different locations, the system constantly glitches out, resulting in needing to go into the store to get the keys.

Adrian B. 
Évaluation :
5

Excellent staff, friendly and knowledgeable. Very quick pickup and return. Fantastic experience.

Paul D. 
Évaluation :
5

The service person did a very good job, quickly producing the required document at the counter and then hitching the trailer to our vehicle and testing trailer lights.

John D. 
Évaluation :
1

online check out took an hour

Abbas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara N. 
Évaluation :
1

Less than satisfactory customer service. The guaranteed rate was not honored once I arrived to pick up the vehicle. I hope to never do business with Uhaul again.

Adrena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
1

I would never refer this uhaul to any of my customers or the public in general! I reserved a uhaul hours before I showed! For them to give this truck to another person. To make things worse they also had my contact information given out to another one of their customers. Then she lies, the lady at uhaul. Said I was there earlier and she seen my i.d. which I was never at this location! She lied and said another person showed up with my i.d. so she gave him the truck! That was never possible considering my license is in my wallet! So now they dont have my truck available. I'm forced to purchase a bigger truck at a higher cost. Which also uses more fuel! Why is this my fault? .. very unprofessional! I was also hung up on by customer service 4 times! Of course nobody at uhaul can fix this. Amazing how fortune companies operate. Shout out to uhaul! I guess keep robbing the poor man is how we get rich? Negative! Do business correctly! Very disappointed in uhaul in general.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

The customer experience was great at this location, the staff was super friendly and took care of all my needs. The vehicle needs a servicing immediately especially wheel alignment. The vehicle was unsafe to drive over 55 mph. The steering was shaking rigorously. I had to take internal roads, to reach my destination.

Yashodhan S. 
Évaluation :
4

Mariah Mitchell was not very friendly and hard to hear when sitting down at the check in desk. The poor handling of a dissatisfied customer in front of me made me take note and write down her name. She did redeem herself when assisting outside in moving and hooking up the trailer. Just needs to be more friendly at check in.

Thomas M. 
Évaluation :
4

Provide a better arrangement of trailers - too many trailers around the lot making it difficult to maneuver to pick up the trailer.

Thomas Y. 
Évaluation :
4

Service was awesome. Trailer was not swept out when we got it but other than a quick sweep out it was good.

Alisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H. 
Évaluation :
5

The crew at this location do a great job of helping and also getting you on your way with no hesitation.

ANTHONY LINEIL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
3

You have the worst app in the world, i waited for more than 40mins to take odometer picture every time i take the picture but it won't load... worst app ever

Bala Sandeep Kum M. 
Évaluation :
4

It's no one's fault but my own, and maybe not the right place to mention it, but I wish my rental truck had cruise control like the last one I rented. I assumed that they all had cruise control.

Suzanne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loreal H. 
Évaluation :
5

Rail to step into the van is too narrow. Almost slipped off.

HAROLD C. 
Évaluation :
5

Service person was great

ERIC T. 
Évaluation :
1

Truck was dropped off at 1205 pm -- your employee didn't sign it in until 1:49 pm and had the nerve to charge me for an extra day - which is not correct and charge it to my credit card without my permission which I believe is credit card fraud and will be reviewed with my credit card company and appropriate actions taken.

Martha D. 
Évaluation :
5

Just continue with your great business, you are all great people. Merci.

Anthoney P. 
Évaluation :
5

Great staff! Friendly prompt service!

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith F. 
Évaluation :
5

The interior of the truck was clean, and the agent gave me instructions on the instrument panel, and the location of the gas tank. I was satisfied with the service. However, the exterior of the truck was covered with dried beige mud.

EDMOND H. 
Évaluation :
5

James was great. He communicated consistently and was efficient with my timing and was cautious while unloading. I would not hesitate to recommend. This was a great experience!

Alfred M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

The trailer was in disrepair and should not have been rented. with so many other trailers on site there was no need to rent one with damaged tiedowns and intermittent light issues.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiran Kumar G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

arminder S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

During pickup it seemed like I was bothering him? At drop off, after pulling into to "Return only lane", was told to back the trailer out into Grand River Rd because that lane is for trucks only? Was told to go around to the back lot where after 5-10 minutes waiting I unhooked the trailer myself. Waited a few more minutes to be told that I could go and my receipt would be emailed. I've been using U-Haul for a few decades and have never been treated like that during pickup AND dropoff. Won't go back to that location ever.

SantoniGroup S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salley S. 
Évaluation :
5

Friendly staff and quick service. Made it easy to go in, rent a truck, and drive off with little hassle.

KEITH M. 
Évaluation :
5

Put a trailer jack on the 12x6 cargo trailers. There hard to lift for a 66 year old person.

Robert S. 
Évaluation :
3

Costomer services were very good. Only complaint is the truck had a unbearable skunky smell. Had to keep windows cracked at all times.

Joy P. 
Évaluation :
5

Kenyon was great to work with! Got me hooked up and out in no time at all! Also was there to help me unhook when I dropped off the trailer.

THOMAS ALBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIJ MOHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matheson A. 
Évaluation :
5

The representative at the Michigan pickup site was phenomenal and very patient. Awesome customer service!

Pierre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
4

Guys very nice and made it easy. The truck was definitely "used", but got the job done well!!

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A. 
Évaluation :
5

The trailer was horrible and only had four ground clips to secure items. I damaged the product that I was moving and lost almost $3,000. One doesn't realize the mounting locations and after driving an hour to pick up material,it was to late to turn back so we tried to make the best of the situation and it did not work out.

latif O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
5

Everything was great. I appreciate the customer service and the entire process was great. Merci.

Angela B. 
Évaluation :
5

Thank you for handling the problem with the agent on the phone forgetting to add miles to the contract to facilitate changing the pick-up location further away.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tijan S. 
Évaluation :
5

When I booked it with a representative over the phone they gave me 30 free miles with service But when I went to get the truck I did not get any credit miles also my bill was $150 my credit card was charged $200

Dangelo K. 
Évaluation :
3

Picked up truck and it had very little gas in it. Moving equipment that I rented was not in the truck. Kenyon was very helpful and refunded the charges.

Jayson O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra F. 
Évaluation :
4

There was water leaking inside the truck and also havent got the final bill till now

Aswin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan K. 
Évaluation :
5

I has a great experience with the associates at the Farmington U Haul.

IVY K.  |  Expérience générale 
Évaluation :
5

Service and management were top notch

shaun b.  |  Expérience générale 
Évaluation :
5

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Paul G.  |  Expérience générale 
Évaluation :
5

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Sean D.  |  Expérience générale 
Évaluation :
5

Your customer service has been awesome

derrick g.  |  Expérience générale 
Évaluation :
4

Delivery charges seemed high for a delivering to my home

christina b.  |  Expérience générale 
Évaluation :
5

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

MARY E.  |  Expérience générale 
Évaluation :
5

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Ederique G.  |  Expérience générale 
Évaluation :
5

Merci.

Philip N.  |  Expérience générale 
Évaluation :
5

Bobby is great to work with. Good communication the whole way. Merci.

matt s.  |  Expérience générale 
Évaluation :
3

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Ashley T.  |  Expérience générale 
Évaluation :
5

Thank you! Your team did an excellent job

Lanette K.  |  Expérience générale 
Évaluation :
5

Convenient, keeps you informed, no problems, friendly staff.

RAYMOND B.  |  Expérience générale 
Évaluation :
1

I got robbed by ur moving helpers I will never do business with U-Haul again

Diane A.  |  Expérience générale 
Évaluation :
5

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Merci!

Sheila A.  |  Expérience générale 
Évaluation :
5

I never visited the facility. I had U-Boxes stored at facility.

Ron H.  |  Expérience générale 
Évaluation :
5

I had a great experience from pick up to drop off of my U-Box!

Emily K.  |  Expérience générale 
Évaluation :
5

Good job

Garry B.  |  Expérience générale 
Évaluation :
5

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

sandeep a.  |  Expérience générale 
Évaluation :
4

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Emma K.  |  Expérience générale 
Évaluation :
5

Pick-up person was very accomodating

Anthony W.  |  Expérience générale 
Évaluation :
4

Well maintained faciity!

Joseph D.  |  Expérience générale 
Évaluation :
5

They made moving an easy experience.

lucille R.  |  Expérience générale 
Évaluation :
5

Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!

Phillip W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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